Job Summary: 

• Plan, organize, and manage the work of Dispatch, routing assignments, and ensure work is accomplished in a manner that results in the efficient distribution of trips to drivers to maximize efficiencies to the requirements and protocols of agreed-upon freight costs.
• Monitor and approve employee's hours, submitting a weekly overtime report.
• Direct activities related to dispatching, routing, equipment maintenance requests, and any other administration or commercial driving tasks.
• Direct contact for customers and drivers to resolve transportation-related issues.
• Assures that transportation personnel is effectively performing functions between the internal departments and customers 
• Monitoring requests for transportation and assuring appropriate prioritizing of trip assignment and dispatching of requests
• Resolves customer transportation-related problems by evaluating situations with QA and, determining proper action 
• Evaluate department processes. 
• Recommend and coordinate needed changes based on process improvement analysis.
• Conduct interviews and test drives, hire new staff and provide employee training and evaluations.
• Approve overtime and hours worked for direct reports and record third-party driver total trips.
• Establish employee goals and conduct employee/ team performance reviews.
• Plan and organize equipment (containers) and fleet maintenance, contacting different shops for updated timelines of completion.
• Responsible to meet department productivity and quality goals.
• Promote and drive safety and safety programs within the company.

Skills on Resume: 

• Dispatch Management (Hard Skills)
• Routing (Hard Skills)
• Performance Evaluation (Soft Skills)
• Problem Solving (Soft Skills)
• Process Improvement (Hard Skills)
• Customer Relations (Soft Skills)
• Staff Training (Soft Skills)
• Time Management (Hard Skills)

Job Summary: 

• Be the primary point of contact for fleet of drivers to ensure company policies and procedures are followed
• Work closely with the outbound and inbound planners with drivers’ availability and hours of service available
• Accurately and in a timely manner update information in the TMS as it pertains to the drivers within fleet
• Liaise with the garage to minimize out of service time for tractors and trailers
• Ensure customs paperwork for outbound and inbound trips is done in a timely manner
• Provide supervision, direction, and guidance to the drivers to ensure on-time service meets or exceeds company and customer expectations
• Assist in the development of new procedures as required and increase efficiencies within scope of work
• Update and inform the CSRs in a timely manner when issues arise with customers to expedite resolution and aid in accessorial recoveries
• Assist other Operations Team members
• Effectively communicate and assist in conflict resolution with drivers to maintain retention levels at or above company targeted expectations
• Assist with maintaining accurate customer information and load specifications
• Review drivers Hours of Service for available hours. 
• Notify Safety of discrepancies
• Notify drivers of random testing, and coordinate/schedule through Safety

Skills on Resume: 

• Fleet Management (Hard Skills)
• Availability Coordination (Hard Skills)
• TMS Management (Hard Skills)
• Maintenance Liaison (Hard Skills)
• Customs Documentation (Hard Skills)
• Leadership (Soft Skills)
• Process Improvement (Hard Skills)
• Conflict Resolution (Soft Skills)

Job Summary: 

• Develop and maintain a relationship with each driver
• Assist with billing and assist with brokerage operations
• Provide feedback to drivers regarding behaviors that impact overall performance
• Maintain documentation regarding drivers performance/conduct in the driver profile
• Communicate and address any payroll discrepancies
• Ensure all documents are received from drivers for billing purposes
• Ensure that all accidents/incidents are handled appropriately
• Responsible for scheduling and maintaining all maintenance requirements of fleet
• Responsible for managing/scheduling drivers time off and attendance
• Responsible to report resignation/discharge of drivers promptly
• Advocate and maintain a strong commitment to safety in the operating process
• Enforce company procedures and policies with drivers
• Communicate timely and effectively with Load Planners to ensure a high level of service to customers
• Responsible for timely and efficient movement of loaded trucks carrying various products
• Provide communication and clarification to drivers on pertinent load information

Skills on Resume: 

• Relationship Management (Soft Skills)
• Billing Support (Hard Skills)
• Performance Feedback (Soft Skills)
• Documentation Management (Hard Skills)
• Payroll Management (Hard Skills)
• Safety Advocacy (Soft Skills)
• Fleet Maintenance (Hard Skills)
• Policy Enforcement (Soft Skills)

Job Summary: 

• Work closely with Operations, Fleet, IT and HR departments to ensure effective and efficient use of the company’s assets.
• Hire, train and manage truck drivers including, but not limited to, coordinating and monitoring workload, proper reporting, assisting sales and dispatch with coordinating customer requirements and assuring adherence to all company policies.
• Supervise and motivate employees towards accomplishing company goals and objectives.
• Ensure vehicles are continually operating in a safe and efficient manner. 
• Monitor all pre trip, post trips and maintenance on vehicles.
• Oversee transport of payloads and take appropriate action to ensure safe performance.
• Review jobsites with customers and employees to assure safe and efficient operations.
• Promote, adhere to and enforce company safety standards, measures and culture.
• Maintain knowledge of relevant industry issues by seeking continuing education opportunities.
• Create and execute action plans to ensure productivity and service requirements to customers and drivers
• Identify possible service failures and formulate a plan to correct
• Process driver messages and questions
• Create proactive solutions to take keep commitments to drivers

Skills on Resume: 

• Cross-Department Collaboration (Soft Skills)
• Employee Management (Soft Skills)
• Vehicle Safety Management (Hard Skills)
• Maintenance Monitoring (Hard Skills)
• Payload Transport Oversight (Hard Skills)
• Safety Compliance (Soft Skills)
• Industry Knowledge (Hard Skills)
• Action Plan Execution (Hard Skills)

Job Summary: 

• Makes sure all company safety policies are understood and enforced
• Ensures that all Hours of Service regulations, DOT/ State regulations, and company safety policies are adhered to ensure DOT Paper-logs and/or E-logs are audited and correct
• Ensures all assigned tractors and trailers are PM/BIT(90 day) inspected within timelines/before DOT annual inspections expiration.
• Facilitates driver training program/orientation for new drivers onboarding
• Coaches drivers to identify opportunities for improvement and actively provide the training/development needed to help driver’s reach highest potential and performance.
• Assist with safety training through safety bulletins and monthly meetings
• Manags truck/trailer breakdowns to include tracking out of service times and maintenance vendor management
• Works with Office Administrator to manage driver injury/claims processes
• Leads the reporting & investigating of preventable and non-preventable accidents
• Manage, develop and communicate with drivers daily, addressing concerns and supporting them so can be successful in responsibilities.
• Promote high expectations of safety and productivity with drivers.
• Work closely with management and customers to reach company objectives

Skills on Resume: 

• Safety Policy Enforcement (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Vehicle Inspection Management (Hard Skills)
• Driver Training (Hard Skills)
• Coaching and Development (Soft Skills)
• Safety Training (Hard Skills)
• Maintenance Management (Hard Skills)
• Accident Investigation (Hard Skills)

Job Summary: 

• Ensures adherence to safety rules and regulations as well as DOT compliance. 
• Makes safety-conscious decisions.
• Directs investigations into causes of customer complaints and responds accordingly.
• Enforces compliance with administrative policies, procedures, safety rules, and government regulations.
• Conducts meetings with all supervisors and employees to keep them up to date with pertinent changes with Shepherd Oil and the trucking industry.
• Provide a strategic direction for the success of the assigned truck terminals.
• Create and maintain a high-performance culture. 
• Maintain a positive work atmosphere by acting and communicating in a professional manner.
• Effectively lead the team by setting an example in behavior, championing Shepherd Oil values and ensuring that all employees are treated with respect. 
• Maintains open, accurate and timely two-way communications with driver.
• Build, grow and maintain a relationship with customer bases through excellent communication skills and customer service.
• Communicate effectively via phone and email.
• Maintain relationships with vendors and/or other facilities, as well as other trucking companies and drivers.

Skills on Resume: 

• Safety Compliance (Hard Skills)
• Decision Making (Soft Skills)
• Investigation Management (Hard Skills)
• Policy Enforcement (Hard Skills)
• Strategic Direction (Soft Skills)
• Performance Culture (Soft Skills)
• Leadership by Example (Soft Skills)
• Customer Relationship Management (Soft Skills)

Job Summary: 

• Oversee transportation department employees. 
• Primarily to focus on management of the workforce to achieve daily production goals. 
• Determine manpower requirements for daily operational needs.
• Manage prevention of service failures through effective dispatching of drivers.
• Establish quality transportation services.
• Coordinates with payroll department to ensure payroll is correct and on time.
• Manage performance of employees with emphasis on productivity, efficiency, and service delivery. 
• Plan, monitor and evaluate employee job performance, and conduct performance appraisals. 
• Maintain schedules, training, job duties and discipline.
• Lead all transportation employee planning and strategic activities.
• Recruit, interview, select, train, motivate, coach, and mentor transport drivers. 
• Be an informed, focused, and motivated team member, assist with necessary training, coaching of other team members and drivers.
• Assist in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities.

Skills on Resume: 

• Workforce Management (Soft Skills)
• Operational Planning (Hard Skills)
• Dispatch Management (Hard Skills)
• Quality Service Management (Hard Skills)
• Payroll Coordination (Hard Skills)
• Performance Management (Soft Skills)
• Employee Training and Development (Soft Skills)
• Recruitment and Coaching (Soft Skills)

Job Summary: 

• Drive earnings strategy and thought leadership on this subject for ANZ
• Develop a true understanding of driver earnings (including a detailed understanding of costs, earnings variance by cohorts and cities), and monitor on an ongoing basis
• Ensure drivers are earning enough by running experiments to test earnings floors, shadow guarantees etc.
• Fix earnings pain points as identified by analytic work and listening programs
• Improve tooling and earnings guidance including better comprehension, myth-busting, improving perception working across product enhancements as well as CRM
• Utilize managerial skills in developing a group of 25 - 30 driving associates
• Help keep drivers safe and promote high expectations of productivity
• Track freight to its final destination to ensure on time delivery
• Work closely with sales and account teams to ensure communication with customers

Skills on Resume: 

• Earnings Strategy (Hard Skills)
• Data Analysis (Hard Skills)
• Experimentation (Hard Skills)
• Problem Solving (Soft Skills)
• Product Improvement (Hard Skills)
• Managerial Skills (Soft Skills)
• Safety Promotion (Soft Skills)
• Freight Tracking (Hard Skills)