Job Summary: 

• Manage member services and provide exemplary customer service.
• Answer, respond to, and resolve a high volume of incoming requests by phone, mail, email, and web portal. 
• Design call scripts and resolve complex donor issues escalated by student workers.
• Hire, supervise, and delegate tasks to student workers. 
• Train students to respond to member inquiries and manage donor relationships via phone, mail, and email.
• Utilize database to maintain donor records with the aim of optimizing the donor experience and growing revenue. 
• Monitor issues and highlight trends to improve operations.
• Collaborate with team members to identify solutions.

Skills on Resume: 

• Customer Service Management (Soft Skills)
• Issue Resolution (Soft Skills)
• Call Script Design (Hard Skills)
• Staff Supervision (Soft Skills)
• Training and Development (Soft Skills)
• Database Management (Hard Skills)
• Operational Improvement (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Create a market-specific donor strategy based on an organization-wide donor communication strategy.
• Manage donor relationships through in-person meetings, Zoom meetings, calls, emails, and handwritten notes in accordance with established donor workflow.
• Work in collaboration with the events team for donor events
• Enter all communication with donors, including calls, emails, and notes, into Salesforce CRM.
• Review queries and reports, including queries and reports for current, lapsed, and past due mid-level donors in accordance with established donor workflow and execute the workflow for lapsed and past due donors.
• Work with development team on grant proposals for donors and foundations.
• Building training materials, designating appropriate shift structure, optimizing submission forms
• Working with vendors and/or recruiting, managing, training, and engaging volunteer community all to help WBUR meet its fundraising objectives, and foster these relationships over time.

Skills on Resume: 

• Donor Strategy Development (Hard Skills)
• Relationship Management (Soft Skills)
• Event Coordination (Soft Skills)
• Salesforce CRM Management (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Grant Proposal Writing (Hard Skills)
• Training and Development (Soft Skills)
• Volunteer Engagement (Soft Skills)

Job Summary: 

• Work with the Development team to compile stewardship reports, specifically the annual all donor stewardship update and student scholarship reports, with the effective use of imagery and template design.
• Support the Development team on specific fundraising initiatives, to ensure timely gift acknowledgment (receipts) and documentation (gift agreements) are issued to donors.
• Work with the Assistant to the Director of Development to update donor recognition and signage across the campus and create an image depository of named/to-be-named spaces.
• Record, track and upload stewardship documents/activities in the donor database.
• Provide updates on stewardship activities as part of regular operational team meetings.
• Assist with on-air fundraising campaigns by coordinating call center activities. 
• Collaborate with other internal departments to execute donor strategy and materials.
• Gather and analyze donor feedback to inform fundraising strategy, donor communication and membership program development.

Skills on Resume: 

• Stewardship Reporting (Hard Skills)
• Fundraising Documentation (Hard Skills)
• Database Management (Hard Skills)
• Gift Acknowledgement (Hard Skills)
• Donor Recognition (Soft Skills)
• Cross-Department Collaboration (Soft Skills)
• Campaign Coordination (Soft Skills)
• Donor Feedback Analysis (Soft Skills)