Job Summary: 

• Liaison with clients both verbally and in writing to collate the required information to set up key survey documentation e-mails following survey guidelines
• Providing support, advice, and guidance to clients regarding letter and e-mail content and for the survey program as a whole
• Using bespoke print production software to set up letter and email templates for all survey programs and working with clients to secure sign-off of materials
• Tracking and recording survey activity accurately and quickly to ensure status updates are readily available
• Proofreading survey materials in line with required deadlines, ensuring they are approved and ready for use
• Using a bespoke database, setting up client accounts, and maintaining client details and data
• Facilitating survey-specific requirements, for example, administering client prize draws in adherence to data protection protocols
• Collaboration with all departments within the company to achieve high levels of accuracy and the smooth running of survey mailings
• Act as the first point of contact via the telephone, field calls, and answer queries
• General office duties including ordering office supplies and other ad-hoc duties

Skills on Resume: 

• Client Liaison (Soft Skills)
• Written Communication (Soft Skills)
• Survey Program Support (Soft Skills)
• Print Production Software Usage (Hard Skills)
• Proofreading (Hard Skills)
• Database Management (Hard Skills)
• Data Protection Compliance (Hard Skills)
• Cross-Department Collaboration (Soft Skills)

Job Summary: 

• Track and fill contractor, subcontractor, and other project submittals including insurance certificates, schedules, safety & technical submittals, invoices, and correspondence.
• Track, fill, and log incoming and outgoing Requests for Information (RFI).
• Route documents, forms, and necessary paperwork from the project site to the home office.
• Distribute weekly meeting minutes, reports, memos, letters, etc.
• Maintain a field order log and process field order write-ups and associated paperwork to authorize contractor work scope changes.
• Track invoices and payments to vendors.
• Coordinate/facilitate contract close-out requirements.
• Determine and administer plant file share securities using FSM
• Assist with and manage special projects 
• Interface with all other project groups and the Client and external users to ensure the document control processes are meeting needs

Skills on Resume: 

• Document Tracking (Hard Skills)
• RFI Management (Hard Skills)
• Document Routing (Hard Skills)
• Meeting Minutes Distribution (Hard Skills)
• Field Order Log Management (Hard Skills)
• Invoice and Payment Tracking (Hard Skills)
• Contract Close-out Coordination (Hard Skills)
• Project Coordination (Soft Skills)

Job Summary: 

• Attending the project kick-off meeting and participating in setup activities
• Receiving, formatting, and managing project documents to align with internal procedures and templates through a workflow in the EDMS
• Supporting all project participants in complying with project procedures and using the EDMS to capture project documents
• Understanding and complying with each functional group’s procedures
• Distributing documents and drawings to clients, external parties, and project participants as defined in the project distribution matrix using transmittals in the EDMS
• Assisting functional leads and groups in creating and updating organization charts, developing work plans, adding data, and extracting data from other project systems when requested
• Auditing and reviewing the accuracy of document management metadata, distribution, and vendor submittals in the EDMS
• Planning, implementing, and maintaining electronic and hardcopy Document Management System (DMS) library
• Working on small and large DMS projects, and configurations and providing status updates to the DMS Coordinator
• Performing gap analysis for identified elements of ODMS
• Providing Document and Records Management input into an MSR

Skills on Resume: 

• Project Kick-off Participation (Soft Skills)
• Document Management (Hard Skills)
• EDMS Workflow Management (Hard Skills)
• Compliance Support (Soft Skills)
• Document Distribution (Hard Skills)
• Data Extraction (Hard Skills)
• Metadata Auditing (Hard Skills)
• Gap Analysis (Hard Skills)

Job Summary: 

• Represent the company professionally and enthusiastically by providing an exceptional level of customer service, adhering to core values in all functions of job responsibilities, and interacting with internal and external customers.
• Deliver presentations, both verbally and written to various groups on changes in the current business process including the securitization process.
• Assist with all testing of product upgrades, enhancements, and fixes.
• Conduct process improvement sessions with servicing staff members.
• Assist with systems training sessions (i.e., system upgrades) for all servicing associates.
• Document the analysis and proposed implementation in the form of functional specifications.
• Produce ad hoc reports (Customized reports are created for investors and senior management to identify exceptions and areas of risk)
• Document and communicate, to management, business issues as related to the development and implementation of new/enhanced systems and processes.
• Recommend test planning and perform functional walkthrough.
• Manage multiple projects and work independently under limited supervision.
• Provide technical compliance and industry-level expertise.

Skills on Resume: 

• Customer Service (Soft Skills)
• Presentation Skills (Soft Skills)
• Product Testing (Hard Skills)
• Process Improvement (Soft Skills)
• Systems Training (Hard Skills)
• Functional Specifications Documentation (Hard Skills)
• Report Production (Hard Skills)
• Project Management (Soft Skills)