Updated: Sep 12, 2025 - The Director of Student Support Services oversees the implementation of grant projects, manages the budget and fiscal records, and ensures compliance with U.S. Department of Education (USDOE) requirements. This position supervises staff, coordinates student services, and works closely with various university offices to develop and implement programs that support student success, including pre-semester orientations and ongoing counseling. The director plays a key role in grant renewal processes, data collection, and fostering institutional support for the program’s goals.


Tips for Director of Student Support Services Skills and Responsibilities on a Resume
1. Director of Student Support Services, Riverstone Community College, Springfield, IL
Job Summary:
- Oversees the support for students with special needs in inclusive, self-contained, and pull-out settings.
- Ensure appropriate delivery and monitoring of both special education instruction and related services as stipulated in IEPs.
- Monitor and ensure compliance by the school with all local and Federal laws and regulations relating to Students with IEPs.
- Serves as LEA representative at all school-held IEP meetings.
- Monitors and ensures appropriate implementation of 504 plans by the school and compliance by the school with all 504 legislation.
- Serve as the primary point of contact and coordinate outside agencies that provide services and do evaluations of students.
- Monitors and ensures that services provided by contractual personnel are of high quality and aligned with students’ IEPs.
- Supervise and evaluate Special Education Coordinators, Related Service Providers, Assistant Director of Student Support Services, and Behavior Technicians.
- Creates and maintains monthly supervision and team meeting calendar for supervisees and share calendar with Senior Leadership.
- Provide training and technical assistance to Special Education Coordinators, Related Service Providers, and support service professionals on all aspects of case management
- Ensure IEPs are developmentally appropriate, curriculum-based, and relevant to individual students.
- Establishes and maintains school and LEA tracking and data system
Skills on Resume:
- Special Ed Knowledge (Hard Skills)
- IEP Management (Hard Skills)
- Compliance Oversight (Hard Skills)
- Leadership (Soft Skills)
- Data Management (Hard Skills)
- Training (Soft Skills)
- Agency Collaboration (Soft Skills)
- Conflict Resolution (Soft Skills)
2. Director of Student Support Services, Greenfield University, Greenfield, MA
Job Summary:
- Provides training and technical assistance to school leaders, administrators, and instructional staff on IDEA, inclusion, and meeting the needs of diverse learners in the least restrictive environment.
- Plans special education initiatives and assumes the responsibility for the direction and management of the initiatives.
- Integrates new developments, research findings, and best practices into ongoing programs and new initiatives.
- Represents Bridges as a subject matter expert for Special Education as implemented by Bridges PCS in contact with OSSE, Federal Agencies, and nonprofits concerning students with special needs.
- Oversees special education budget, spending, and inventory of equipment/materials.
- Support in the identification and development of appropriate curriculum to help students with IEPs.
- Gather and report data for all reporting requirements concerning students with IEPs and other required reports (to the State, Department of Education, census, grant applications, annual report, etc.).
- Maintains a high level of knowledge regarding developing special education issues.
- Advocates for special education with school leadership.
- Serve as an active member of the Wellness Team coordinating and connecting Family Engagement, Attendance, and Behavior.
- Establish and maintain consistent and clear communication with parents of students in the program.
- Facilitate workshops/meetings for parents, as well as identify resources for parents of students with special and/or for the school in the community.
Skills on Resume:
- Special Ed Training (Soft Skills)
- Program Management (Hard Skills)
- Research Integration (Hard Skills)
- Subject Matter Expertise (Hard Skills)
- Budget Oversight (Hard Skills)
- Curriculum Development (Hard Skills)
- Data Reporting (Hard Skills)
- Parent Engagement (Soft Skills)
3. Director of Student Support Services, Willowbrook College, Willowbrook, TX
Job Summary:
- Exhibit a passion and understanding of the exceptional learner education landscape and communities
- Maintain open lines of communication regarding exceptional learner programming with all interested parties, respond to concerns of all key stakeholders
- Evaluate existing programs/services for fidelity of implementation and impact on scholar success
- Facilitate research regarding trends and best practices to support appropriate recommendations for scholar success through rigorous, innovative, and technological programming
- Work in close collaboration with state and federal stakeholders to ensure compliance with state and federal guidelines
- Conduct new teacher training for Individual Education Plan (IEP) and 504 Plan writing and monitoring
- Lead team to conduct monthly IEP audits to ensure compliance with federal and state, special education policies and procedures
- Oversee testing strategy and any accommodations for exceptional learners
- Ensure that all records are effectively maintained, ensure confidentiality in reporting
- Collaborate with school-based staff to determine compliance-related professional development and training needs
- Maintains a high level of knowledge regarding developing special education issues, changes in laws, case law, and education methods of educating students with disabilities
Skills on Resume:
- Passion for Exceptional Learners (Soft Skills)
- Stakeholder Communication (Soft Skills)
- Program Evaluation (Hard Skills)
- Research and Best Practices (Hard Skills)
- Compliance Management (Hard Skills)
- IEP and 504 Training (Hard Skills)
- IEP Auditing (Hard Skills)
- Record Management (Hard Skills)
4. Director of Student Support Services, Pine Valley College, Pine Valley, CA
Job Summary:
- Work collaboratively with the Academic Support Team and school-based staff to determine related professional development and training needs
- Provide leadership and vision to ensure continuous organizational development and improvement
- Leads the implementation and alignment of Specially Designed Instruction curriculum, instructional objectives, and state-standards
- Translate academic expertise, including strong public presentation skills, ability to assess and adjust to the learning needs of the audience, and ability to communicate complex information to a variety of audiences, including teachers, school leaders, and district staff
- Work with the Achievement Director of Scholar Support, to develop, implement, and align special education programming and outcomes for K-12 students
- Work with the Academic Support Team to align grading policies and resources for schools.
- In collaboration with the Data Team and school-based staff, ensure school-level data is timely and accurately entered and all systems are properly functioning
- Support student instruction in the classroom or pull-out settings.
- Contribute productively to the school as a whole.
- Provide current and up-to-date information on all compliance/legal information regarding students with IEPs and 504s.
Skills on Resume:
- Collaborative Leadership (Soft Skills)
- Organizational Development (Soft Skills)
- Curriculum Alignment (Hard Skills)
- Public Presentation (Soft Skills)
- Special Education Program Development (Hard Skills)
- Data Management (Hard Skills)
- Classroom Support (Soft Skills)
- Compliance Knowledge (Hard Skills)
5. Director of Student Support Services, Summit Ridge University, Summit Ridge, CO
Job Summary:
- Assist the Student Support Services Executive Director in oversight and monitoring of state performance plan indicators.
- Collaborate with and coach campus SST Teams in developing high-quality individual or school-wide interventions and support opportunities for all students
- Collaborate with school personnel to implement campus-based SST Teams that provide Tier I, Tier II, and Tier III support for students who are experiencing academic, behavioral, and/or psychosocial difficulties.
- Provide leadership in the development of a continuum of behavioral health and social services for students and strategies to increase attendance, achievement, and the graduation rate of all students.
- Ensure professional development and quality programming for all students by reviewing personal graduation plans and evaluating at-risk documents, in accordance with district procedures, state rule,s and federal regulations.
- Provide leadership in the development of a continuum of services for students and strategies to increase achievement, student engagement, and graduation rates.
- Facilitate the development and management of community-linked partnerships that support mental health, health, and social services for students.
- Support the implementation of social services and the social work internship program.
- Keep informed of all legislative and Texans Education Agency requirements about student support services.
- Facilitate implementation of school board policies in the Student Support Services department.
- Develop and train Student Support Services staff in new state rules and federal regulations.
- Interpret, maintain, and monitor compliance with school board policies, administrative rules and regulations, state and federal mandates, and due process requirements.
Skills on Resume:
- Performance Monitoring (Hard Skills)
- Coaching and Collaboration (Soft Skills)
- Tiered Support Implementation (Hard Skills)
- Behavioral Health Leadership (Soft Skills)
- Graduation and At-Risk Support (Hard Skills)
- Community Partnership Development (Soft Skills)
- Legislative and Regulatory Knowledge (Hard Skills)
- Policy Implementation (Hard Skills)
6. Director of Student Support Services, Meadowbrook College, Meadowbrook, NY
Job Summary:
- Leads all direct supervision, direction, and training of the work of Student Support Services staff
- Serves as a Licensed Professional Counselor for the college
- Serves as a key member of the college’s CARE team for managing student cases.
- Analyzes and interprets medical diagnostic reports, psycho-educational reports, and vocational assessments for eligibility
- Implements and delivers accommodations and disability services for students
- Establishes and implements department policies and procedures
- Develops and manages the department's budget
- Researches and selects appropriate technology, provides or coordinates related staff training
- Prepares annual departmental reports for the college and Board of Regents
- Serves on assigned committees and boards
- Oversees campus/instructional site compliance with state and federal regulations regarding people with disabilities
- Assists the Assistant Vice President of Academic Retention and Resources with special projects within the Division
- Remains informed of local, state, and national policies and trends relating to disability support and student development issues
- Collaborates with educational and community agencies to provide services to students of the college
Skills on Resume:
- Leadership (Soft Skills)
- Counseling (Hard Skills)
- Case Management (Soft Skills)
- Report Analysis (Hard Skills)
- Disability Services (Hard Skills)
- Policy Development (Hard Skills)
- Budgeting (Hard Skills)
- Tech Training (Hard Skills)
7. Director of Student Support Services, Westgate Community College, Westgate, FL
Job Summary:
- Implementation and overall day-to-day operation of the Student Support Services project
- Secures federal funding for program operations, prepares Federal grant proposals
- Sets program goals and objectives including retention, graduation, and transfer rates
- Trains and leads student support services staff to deliver services to students to meet student needs, program goals, and program objectives
- Verifies accountability and compliance between the student support services program, NMJC, and the Department of Education
- Administers and monitors the budget to ensure coverage of projected program expenses including payroll, benefits, equipment, supplies, and services, as well as unexpected expenses
- Implements and delivers a comprehensive array of services designed to meet the individual needs of first-generation, low-income students
- Supervises and oversees daily program operations, documents student contracts
- Submits all required reports, and conducts program and performance evaluations to initiate improvements
- Assist in data collection and analysis to validate current and prospective initiatives.
- Prepare reports as directed by the Executive Director of Student Support Services.
Skills on Resume:
- Program Management (Soft Skills)
- Grant Writing (Hard Skills)
- Goal Setting (Soft Skills)
- Staff Training and Leadership (Soft Skills)
- Compliance Monitoring (Hard Skills)
- Budget Management (Hard Skills)
- Student Support Services (Hard Skills)
- Data Analysis and Reporting (Hard Skills)
8. Director of Student Support Services, Oakwood Institute, Oakwood, OH
Job Summary:
- Oversee the implementation of the grant project, and administer the budget and requisite fiscal records.
- Submit timely reports and respond to USDOE program officer requests, including budget requests, APRs, audits, etc.
- Assist the University with the grant renewal process, including collection of data and writing of new grant applications.
- Serve as the university contact with the U.S. Department of Education (USDOE) and attend Director’s meetings, seminars, and conferences as required by the USDOE and Fitchburg State (FSU).
- Supervise the selection/eligibility of participants according to grant guidelines, collect and maintain program data, and prepare reports as required by the USDOE and FSU.
- Attend regular Directors meetings of the Student Affairs Division, meet individually for one-on-one supervision meetings
- Provide monthly update reports to the VPSA/DOS, and meet the timelines and requirements and process for university budget preparation and expenditure, attendance recording for the area, staff/student position requests, etc.
- Hire, train, supervise, and evaluate staff.
- Allocate appropriate caseload assignments and administer protocol for intake and follow-up with students.
- Maintain a student caseload to provide counseling/advising to individuals and/or groups of program students.
- Work collaboratively with other offices, services, and educational components of FSU in implementing the program activities, services, and events.
- Develop and implement a pre-semester orientation for program participants that supplements and integrates with the university-wide first-year experience.
- Coordinate public relations initiatives for the program and foster an institutional climate to support the program goals.
Skills on Resume:
- Grant Administration (Hard Skills)
- Reporting and Compliance (Hard Skills)
- Data Collection and Analysis (Hard Skills)
- Staff Supervision (Soft Skills)
- Counseling and Advising (Soft Skills)
- Collaboration (Soft Skills)
- Program Development (Soft Skills)
- Public Relations (Soft Skills)