Job Summary: 

• Monitors performance and compliance of the Application Advocate team
• Mentors and supervises an Application Advocate team
• Maintains and submits records/reports on time
• Communicates with partner schools via email and phone
• Take responsibility for researching best practices
• Collaborates with other departments to leverage Application Advocate services
• Serves as the point of contact with the Admissions, Educational Funding, Registration, and Academic Affairs to facilitate information exchange and planning activities.
• Participates in and may lead task forces to plan, implement, and coordinate campus and/or University activities to optimize service quality and efficiency.
• Travel for professional development opportunities.
• Maintain current and accurate knowledge of all program offerings, policies, and procedures.

Skills on Resume:

• Team Leadership (Soft Skills)
• Performance Monitoring (Hard Skills)
• Time Management (Soft Skills)
• Communication Skills (Soft Skills)
• Research and Best Practices (Hard Skills)
• Cross-Department Collaboration (Soft Skills)
• Problem Solving (Soft Skills)
• Professional Development (Soft Skills)

Job Summary: 

• Implements and communicates policies, processes, and procedures to maximize department workflow efficiency and effectiveness.
• Monitors customer service metrics to ensure optimal service quality.
• Resolves escalated student service and operational issues and follows up to ensure that problems are resolved satisfactorily.
• Meets or exceeds monthly retention and student persistence goals.
• Assign and oversee work assignments for Federal Work Study students.
• Develops, maintains, and reports data
• Employs the use of the Student Information System as well as the At-Risk Student Alert System to identify specific student issues that need to be addressed as well as trends for which solutions need to be developed.
• Analyzes student retention rates, student satisfaction surveys, student graduation rates, and graduation surveys to identify opportunities for improvement and to remove barriers to retention.
• Reviews attendance tracking metrics to inform retention and re-enrollment decisions and activities.
• Represents Student Services in University Planning
• Represents Student Services in committees and cross-functional initiatives.
• Develops departmental goals to support the University's mission and strategic plan.

Skills on Resume:

• Policy Implementation (Hard Skills)
• Customer Service Management (Soft Skills)
• Problem Resolution (Soft Skills)
• Retention Goal Achievement (Soft Skills)
• Work Assignment Supervision (Soft Skills)
• Data Analysis and Reporting (Hard Skills)
• System Utilization (Hard Skills)
• Strategic Planning (Soft Skills) 

Job Summary: 

• Monitors transcript evaluation requests to ensure that official transcript evaluations are received and reviewed with students promptly.
• Complete tentative transcript evaluations for current and prospective students.
• Complete tentative graduate audits and reports for current students.
• Review student requests for course overload, independent study requests, and course substitution forms.
• Ensures quarterly processes are conducted such as auditing including prerequisites, course retakes, ensuring at least 1 first start on student schedule, student overload, and SAP students limited to 2 credited courses.
• Complete routine forms including independent study paperwork, change of campus forms, change of program forms, change of registration forms, and other day-to-day functions.
• Coordinates student grievances on academic issues in keeping with college guidelines.
• In coordination with college system personnel, actively assists with all accreditation reports and visits and state approval processes.
• Facilitates campus communications to students by using handbooks, campus newspapers, bulletin boards, and the orientation of students and staff.
• Assists students and graduates with career development/placement in conjunction with Career Services personnel.
• Understands university processes and policies to be used daily in university services and assists in maintaining up-to-date information.
• Utilizes Microsoft Office and CampusVue to produce documents and interpret data.

Skills on Resume:

• Transcript Evaluation (Hard Skills)
• Student Audits and Reporting (Hard Skills)
• Course Management (Hard Skills)
• Grievance Coordination (Soft Skills)
• Accreditation Assistance (Hard Skills)
• Campus Communication (Soft Skills)
• Career Development Support (Soft Skills)
• Microsoft Office and CampusVue Proficiency (Hard Skills)

Job Summary: 

• Provide operational excellence in the daily execution of value-driven customer care while supporting staff and student needs.
• Facilitate continuous performance improvement using data-driven protocols and feedback from the community at large.
• Supervise and manage direct and indirect reports (e.g. University students, faculty, and staff).
• Designate available time for the provision of direct clinical care.
• Designate available time for the provision of teaching and scholarship with the Hofstra Northwell School of Nursing and Physician Assistant Studies.
• Build upon existing integrated models of primary-behavioral and acute care, including those associated with educational initiatives.
• Represent Student Health Services and engage with colleagues throughout the university and community at large to identify and respond to the needs of the Hofstra community and advocate for student health and wellness on campus.
• Ensure compliance with all local, state, and federal regulations governing health care delivery and assure timely assessment and filing of all regulatory documents.
• Provide strategic management and effectively steward resources to optimize availability and access to services.
• Promote staff professional knowledge, skill development, and diversity, while continuously aligning administrative, clinical, and academic operations with standards of accreditation.
• Engage in the collaborative establishment of budget priorities and budget administration.
• Establish and maintain close partnerships with other offices within Hofstra University as well as with faculty to address practices related to health care, emergency management, environmental issues, public health, and regulatory requirements.

Skills on Resume:

• Operational Excellence (Soft Skills)
• Performance Improvement (Hard Skills)
• Staff Supervision (Soft Skills)
• Clinical Care Management (Hard Skills)
• Teaching and Scholarship (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Strategic Resource Management (Soft Skills)
• Budget Management (Hard Skills) 

Job Summary: 

• Oversees academic advising processes at the campus, advises assigned students, and maintains student academic records and files to ensure they represent an accurate, complete, and current account of student’s academic progress.
• Ensures continuing and re-entry students are advised and registered according to proper course placement and quarterly goals.
• Ensures quarterly registration campaigns are arranged and communicated to students each quarter.
• Register students in CampusVue, update student contact information, enter assessment test scores, and other daily processes.
• Guides at-risk students to devise and implement a plan for student success and maintain regular follow-up.
• Manage and conduct student SAP process Contact students who need to appeal their suspension status quarterly.
• Assist in facilitating student requests for Americans with Disabilities Act accommodations.
• Run quarterly boot camps for new/reentry students where necessary.
• Assists with quarterly faculty meetings.
• Coordinates quarterly student academic awards/honors programs as well as assisting with student graduation ceremonies.
• Conducts or participates in student withdrawal procedures, attendance counseling, grievance committees, and generalized problem-solving with individual students.

Skills on Resume:

• Academic Advising (Soft Skills)
• Registration Management (Hard Skills)
• Student Record Maintenance (Hard Skills)
• At-Risk Student Support (Soft Skills)
• SAP Process Management (Hard Skills)
• ADA Accommodation Facilitation (Soft Skills)
• Event Coordination (Soft Skills)
• Problem-solving and Counseling (Soft Skills)