DIRECTOR OF STUDENT SERVICES SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Mai 28, 2025 - The Director of Student Services brings extensive experience in special education and proven leadership in administration, backed by a valid K-12 Principal or Special Education Supervisor Certification. This role requires strong organizational skills, the ability to meet critical deadlines, and proficiency in developing effective professional development programs. The director demonstrates excellent communication, interpersonal skills, and a commitment to confidentiality, while effectively managing challenging parent/community situations and building strong relationships with all stakeholders.

Essential Hard and Soft Skills for a Standout Director of Student Services Resume
  • Student Support Management
  • Budget Management
  • Program Development
  • Data Analysis
  • Crisis Intervention
  • Conflict Resolution
  • Enrollment Processes
  • Student Advising
  • Policy Development
  • Compliance Management
  • Leadership
  • Communication
  • Empathy
  • Problem-Solving
  • Time Management
  • Adaptability
  • Teamwork
  • Emotional Intelligence
  • Decision-Making
  • Negotiation

Summary of Director of Student Services Knowledge and Qualifications on Resume

1. BA in Social Work with 5 years of Experience

  • Strong interpersonal skills and demonstrated ability to work effectively as a leader or as a team member to ensure department goals are met.
  • Knowledge of best practices and frameworks to increase adult learner development, persistence, and completion rates.
  • Experience in developing relevant and engaging blending training content with a focus on supporting online education.
  • A proven record of program assessment and evaluation.
  • Demonstrated knowledge and experience working with multicultural, low-income populations, and inner-city residents.
  • Experience working in counseling and/or case management.
  • Ability to present to diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities.
  • Familiarity with MS Office programs (Word, Excel, PowerPoint, Publishers, and Outlook)
  • Familiarity with Virtual Platforms (Teams, Zoom, WebEx, Skype), Social Media Platforms (Facebook, Instagram, LinkedIn), and G-Suite (Google Docs, Google Mail, Google Hangout, etc.).
  • Familiarity with educational learning management systems, student management, and reporting systems such as Blackboard, Canvas, Schoology, Banner, and Argos.
  • Strong attention to detail and organizational skills with the ability to manage multiple priorities, projects, and work deadlines, and ensure timely follow-up.

2. BA in Communications with 4 years of Experience

  • Professional and supervisory/management experience, especially as a counselor/case manager for at-risk individuals, particularly young adults
  • An existing network of contacts within, and extensive knowledge of the social services resources available in the local region
  • Impeccable reputation concerning ethics and integrity
  • Effective communication skills and the ability to connect with people from a variety of different backgrounds
  • Ability to motivate a wide variety of people, intuitive, empathic communicator who can quickly build rapport, trust, and credibility
  • Proven ability to make strategic decisions, track multiple data points, and strengthen processes
  • A creative, resourceful, responsive style with strong attention to detail, follow-through, and the ability to work independently and as a team player
  • History of thriving in a fast-paced, high-growth, team-oriented environment
  • A proven passion for working with young adults, an unshakable belief in their potential, and a strong commitment to the mission of Year Up
  • Understanding of the Opportunity Divide and its Drivers
  • Commitment to diversity and inclusion

3. BA in Sociology with 7 years of Experience

  • Special education classroom experience.
  • Valid K-12 Principal Certification or Special Education Supervisor Certification.
  • Administration experience with proven leadership experience.
  • Proven experience in developing and providing effective professional development.
  • Strong organizational skills with a proven ability to prioritize and meet critical deadlines.
  • Strong verbal and written communication skills.
  • Proven ability to work independently without constant direct supervision.
  • Strong interpersonal skills evidencing the ability to effectively interact with a wide range of constituents with a focus on solving conflict without blame and managing difficult or emotional parent/community situations judiciously.
  • Ability to establish and maintain effective working relationships with all stakeholders by evidencing cooperation, congeniality, and a dedication to quality service.
  • Ability to effectively multi-task and work in an environment with frequent interruptions.
  • Strong understanding, appreciation of, and commitment to confidentiality.
  • Proficient with various business technologies, such as Word, Excel, and PowerPoint, and a proven ability to learn and effectively utilize position-specific technologies.
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