Job Summary: 

• Support innovative buying journey, and use AI and remote tools to make customer’s buying journey easier, and increase market share and customer satisfaction
• Create more leads through digital marketing activities, and identify and qualify sales leads and opportunities to business incubator team and sales team, to increase business opportunities
• Leads lifetime management to increase marketing activity turnover rate and maximize R.O.I.
• Data modelling and digital marketing to increase sales efficiency, optimize sales resource
• Sales record data mining to find & forecast business opportunities
• Spread new product and new function to existed customers to create repeat purchase opportunities
• Digitally present brand and product information to new segment and customer, and attract new customers
• Maintain customer royalty program to increase customers’ satisfaction and interaction, to enlarge business opportunity
• Product forecast through data monitoring
• Cross-department interaction and communication with roles in and out of marketing team, such as sales, branding, operation, service, and digital team, to optimize customer development plan
• Align with global digital transformation program, and support digital program locally.

Skills on Resume: 

• Digital Marketing Strategy (Hard Skills)
• AI Integration (Hard Skills)
• Sales Lead Management (Hard Skills)
• Data Modeling & Analysis (Hard Skills)
• Cross-Department Collaboration (Soft Skills)
• Customer Retention Programs (Soft Skills)
• Sales Forecasting (Hard Skills)
• Digital Transformation Support (Soft Skills)

Job Summary: 

• Develop a strategy and guest experience roadmap for payments, delivery & collection, returns, and customer support.
• Implement opportunities for a localized post-purchase experience across key International territories
• Work closely with the operations team to provide accurate and timely forecasts
• Own on-site eCommerce content experience for the delivery proposition, tracking orders & returns, online customer support experience, and FAQs.
• Tackle and manage key projects with partners to onboard new tools that enable improvements to the cart-to-home experience.
• Own and deliver on business cases to drive incremental revenue from post-purchase experience improvements.
• Partner with stores to implement delivery & collection opportunities via store network.
• Own the operation of Customer Service Centre, working with eCommerce Content and Service Manager to develop operations and process improvements to improve customer service and increase customer happiness.
• Manage the relationship with Qualtrics, CX partners, in building and delivering a cross-functional roadmap, driving up CX KPI performance, and supporting across sales channels.
• Implement KPIs, SLAs, and own reporting to ensure operations across all channels are delivered to agreed targets
• Measure and assess performance including owning relationships with key external and internal partners.
• Ensure exceptional brand-led customer service and journey from landing on the site, through to product delivery across sales and marketing channels, homing in on healthy brand missions and values.
• Track and analyze NPS + Satisfaction metrics, working with Product, Digital Marketing and Operations teams to initiate action, continuously optimizing these across all touchpoints in the customer journey.
• Manage the Customer service team to ensure third party and customer engagement with the brand values, strengthening sustainability mission and involvement.
• Continuously review and improve the purchase process to ensuring optimal satisfaction at first and future purchase, supporting reverse logistics resources and unnecessary harm to the environment.

Skills on Resume: 

• Customer Experience Strategy (Hard Skills)
• eCommerce Content Management (Hard Skills)
• Project Management (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• KPI and Performance Monitoring (Hard Skills)
• Customer Service Management (Soft Skills)
• Data Analysis & Reporting (Hard Skills)
• Sustainability Initiatives (Soft Skills)

Job Summary: 

• Play a key part in the development of overall product strategy and planning (here and below, in respect of digital service platforms)
• Lead a team of product managers who are working on a variety of product initiatives, and provide strong mentorship to help them continue succeeding in careers
• Accelerate rate of product innovation by bringing best practices in measurement, analysis and product discovery
• Drive the vision, execution, and planning for consumer product, working closely with a talented team of engineers, analysts, designers, and marketers
• Directly shape evolution and play a hands-on role throughout the product development cycle
• Own cross-team information sharing efforts, to ensure insights about the business are feeding back into product innovation efforts for FLEETCORS products.
• Own the medium-long term Product vision, and advocate for the development of significant features or UX improvements even if they require numerous development sprint cycles to accomplish.
• Define the long-term data warehouse requirements to ensure can efficiently report on key performance metrics for the company and customers.
• Deliver the operating plan for growth including market share, revenue, profit and return on investment for all channels/categories of the business.
• Continuously monitor the competitive landscape to identify opportunities to extend the capability of own platforms.

Skills on Resume: 

• Product Strategy Development (Hard Skills)
• Team Leadership & Mentorship (Soft Skills)
• Product Innovation (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Product Development Oversight (Hard Skills)
• Data Analysis & Reporting (Hard Skills)
• Market Strategy Planning (Hard Skills)
• Competitive Landscape Analysis (Hard Skills)

Job Summary: 

• Come up with new ideas, be very thorough, remain in control of digital operations within the framework of the multichannel experience of customers, in line with the strategy of the Business Units.
• Ensure a perfect understanding of the business strategy of the company, the importance of the role of the field teams, as well as excellent customer knowledge.
• Guarantee expertise, support and recommendations adequate to the Digital needs of sales teams.
• Be the referent of the marketing team to develop and monitor the implementation of multichannel / digital campaigns, while ensuring that the communication strategy meets the expectations and needs of the market, in compliance with local rules.
• Ensure campaign tracking and reporting with the objective of continuously improving the strategy and tactics.
• Work closely with Marketing, Regulatory, Legal, Medical, field functions, Business Analytics / SFE teams, among others, in compliance with internal processes to develop tactical plans and coordinate the deployment of digital initiatives.
• Ensure the cross-functional alignment of the operations with the overall strategy of the company, both at the affiliate level and at the group level, and therefore be in regular contact with the ACE teams and Global.
• Support the change and development of the digital skills of sales teams while highlighting the complementarity of new practices with Face-Face interactions.
• Ensure regular competitive intelligence: technological and market, information / best practices sharing and related recommendations.
• Set up innovative projects and measure impact before validating potential roll-out within the affiliate.

Skills on Resume: 

• Digital Operations Management (Hard Skills)
• Business Strategy Alignment (Hard Skills)
• Multichannel Campaign Development (Hard Skills)
• Campaign Tracking & Reporting (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Digital Skills Training (Soft Skills)
• Competitive Intelligence (Hard Skills)
• Project Impact Assessment (Hard Skills)

Job Summary: 

• Ensure the implementation of best practices and appropriate governance with the ambition to get sustainable and efficient digital actions.
• Participate in the Multichannel strategy, creation and development of multichannel / digital campaigns
• Set up and follow personalization, automation, contact orchestration actions.
• Be the referent and the central point of contact to coordinate the Data & IT aspects of the implementation of projects
• Ensure the implementation of digital KPIs in line with the business objectives of the company
• Ensure proper tracking of digital campaigns
• Participate in the deployment of data visualization tools
• Ensure campaign reporting and monitor and optimize the use
• Suggest areas for improvement / optimization for future campaigns
• Involve end-users from the thinking phase of each project
• Support and train for optimal use

Skills on Resume: 

• Digital Strategy (Hard Skills)
• Campaign Management (Hard Skills)
• Personalization & Automation (Hard Skills)
• Data & IT Coordination (Hard Skills)
• KPI Monitoring (Hard Skills)
• Data Visualization (Hard Skills)
• User Engagement (Soft Skills)
• Training Support (Soft Skills)

Job Summary: 

• Coordinate the implementation of new tools (Veeva Engage, Veeva Approved Emails, Remote Interactions, Websites, emails, etc.)
• Set up and monitor KPIs to demonstrate the impact, value and best practices of each project.
• Collaborate with the Business Analytics / SFE team to monitor the collection and analysis of various data, including CRM (Customer Relationship Management) data
• Collaborate with ACE IT teams to implement the best technical solutions, in connection with the company's IT infrastructure.
• Ensure excellence in execution of the company's brand strategies.
• Oversee the planning and monitoring of the budget
• Act in accordance with internal Gilead procedures as well as regulatory requirements
• Manage interactions with External Experts without any promotional character and in compliance with company rules
• Understanding of IT issues (technical infrastructure of the company, technical needs, discussions with external IT experts)
• Check that digital strategies and tactics comply with all internal and external rules as well as appropriate standards.
• Manage several external stakeholders to ensure timely delivery of high-quality digital assets in accordance with company rules.

Skills on Resume: 

• Project Coordination (Hard Skills)
• KPI Monitoring and Analysis (Hard Skills)
• Data Analysis (Hard Skills)
• IT Collaboration (Hard Skills)
• Budget Management (Hard Skills)
• Regulatory Compliance (Soft Skills)
• Stakeholder Management (Soft Skills)
• Attention to Detail (Soft Skills)