• Arranges for community resources needed for patients and assists the Registered Dietitians.
• Prepares necessary information needed for referral to home health companies, WIC, school districts, etc.
• Faxes needed referrals to community resources.
• Arranges to provide emergency discharge formula for patients.
• Documents interactions in the Notes section of Electronic Medical Record.
• Answers telephone calls from home health companies, WIC offices and schools and documents those interactions in the Telephone Interaction record.
• Adds a note to electronic medical record detailing WIC/home health company prescriptions that have been completed.
• Works with the department's Registered Dietitians to keep the department orderly and running efficiently.
• Helps keep the Copy Room and other areas of the department neat and orderly

• Preparation of materials for patient trays such as condiments and wrapping silverware.
• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties
• Organizes and delivers donated formula stock to Registered Dietitians
• Update and process menus for breakfast, lunch and dinner tray line.
• Manages telephone calls promptly and professionally, utilizing telephone etiquette techniques.
• Manages customer complaints and refers to supervisor as appropriate. 
• Verifies that customer issues have been resolved.
• Answer the phone and enter menu selections accurately into CBORD using the approved scripting
• Update the patient database/Kardex (CBORD) based on ADT updates, diet change orders and information provided by the Therapeutic Dietitian

Skills: Material Preparation, Attendance and Reliability, Inventory Management, Menu Management, Professional Telephone Etiquette, Customer Service and Complaint Resolution, Accurate Data Entry, Database Management and Updates

• Utilizes computer skills to efficiently complete job tasks.
• Receives and records requests for diets to provide an effective service to the residents.
• Prints out tray line tags, diet cards, snack tags and other labels needed for delivery of client food.
• Collects and provides patient population information needed to be able to send proper amounts of food to serving areas.
• Receives and answers telephone and written inquiries concerning diet and food programs.
• Gathers and copies ASH food invoices forwarding to AuSSLC for tracking by AuSSLC and prompt payment by accounting.
• Assists in ordering items through the MIMS system
• Shares responsibility with other clerical personnel at AuSSLC.
• Completes all required training per policy.

Skills: Computer Proficiency, Dietary Request Management, Label and Tag Printing, Patient Population Data Collection, Inquiry Response and Communication, Invoice Management, Order Processing, Team Collaboration

• Delivers food, and late tray carts to all nursing units daily.
• Completion of tray delivery sheets.
• Removal of trash from the area and sanitation of patient carts after every meal. 
• Running of the dishwasher after every meal.
• Following sanitary procedures for proper handling and storage of china, glassware, silverware, trays and other equipment.
• Communicate clearly and openly
• Build relationships to promote a collaborative environment
• Take initiative for professional growth
• Manages special needs of patients as indicated.
• Maintains excellent work habits with a positive attitude through attendance, promptness, attention to detail, and flexibility.

Skills: Food Delivery and Service, Tray Delivery Documentation, Sanitation and Cleanliness, Dishwashing Operations, Sanitary Procedures Compliance, Effective Communication, Team Collaboration and Relationship Building, Professional Initiative and Adaptability

• Generate menus accurately based on diet order and restrictions.
• Accurately record and carry out necessary changes regarding all patient diets in the hospital.
• Maintain good communication with nursing and kitchen staff to carry out necessary changes. 
• Organize screening assessment forms in Kardex and Diet technician logbook.
• Accepts other assignments from Registered Dietitians when time permits, such as, typing, entering data, filing etc.
• Assists, under the direct supervision of the Registered Dietitian, in patient care responsibilities
• Manages patient satisfaction surveys.
• Ensures safety of patients and fellow staff through appropriate infection control standards and frequent handwashing.
• Complies with departmental performance improvement program. 

Skills: Menu Generation, Diet Change Management, Interdepartmental Communication, Organizational Skills, Administrative Support, Patient Care Assistance, Patient Satisfaction Management, Infection Control Compliance

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before customers or associates of the facility.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Excellent communication skills
• Proficient in Windows and Microsoft Office applications
• Ability to apply therapeutic diet parameters

Qualifications: BA in Nutrition Science with 3 years of Experience

• Experience in patient food service operations or customer service call center operations or nutrition education or customer service experience
• Experience in patient food service operations or customer service call center operations or nutrition education
• Experience in patient food service operations, customer service call center, nutrition education, or customer service
• Ability to read, write and be understood in English
• Basic Computer skills and ability to use a keyboard and telephone
• Fluency in Spanish
• Ability to work independently and take initiative
• Ability to perform the job with consideration for customers and co-workers
• Ability to use common software applications and hardware (e.g., iPad, Toughbook)
• Ability to complete multiple detail-oriented tasks/responsibilities in a time-sensitive environment

Qualifications: BS in Dietetics with 5 years of Experience

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Demonstrates skills and initiative in problem-solving and improving productivity
• Ability to engage in multiple activities simultaneously, maintain accurate records and timely turnaround and completion of orders
• Demonstrates skills and ability to handle complaints and resolves problems in the absence of the Supervisor/Team Leader
• Good communication skills and be able to work in a fast-paced environment
• Demonstrates skills and ability to obtain as well as analyze pertinent information in order to make informed decisions
• Able to work independently with limited supervision and requires the ability to listen well
• Demonstrates active listening skills giving full attention to what other people are saying

Qualifications: BA in Health Administration with 4 years of Experience

• Knowledge of medical terminology (T.I.D. B.I.D., etc)
• Ability to communicate effectively
• Ability to possess visual acuity and manual dexterity.
• Ability to possess good listening skills.
• Able to read and comprehend written and numerical information.
• Able to contact with patients under a variety of circumstances.
• Ability to clearly speak to customers via telephone.
• Ability to rotate positions throughout the area
• Ability to handle various tasks simultaneously, especially during high patient volumes.
• Ability to distribute dietitian-related consults appropriately.

Qualifications: BS in Food Science with 3 years of Experience

• Ability to read, write, speak English and follow oral and written instructions.
• Knowledge of Excel, Word, Outlook, mathematics and food handling.
• Experience in a nutrition office setting preferred. Basic knowledge of regular and therapeutic nutrition as it pertains to specific age groups.
• Excellent written and verbal communication skills.
• Ability to communicate clearly
• Ability to provide excellent customer service
• Knowledge of safety, sanitation and food-handling standards and practices
• Ability to perform basic math functions including addition, subtraction, multiplication, division, ratios, and numbering sequencing
• Experience in delivering and collecting trays, assembling meals for patients, making of sandwiches, and snacks, washing dishes, answering phones, stocks floor stock.
• Ability to print menus, tray tickets, tallies, and nourishment labels.
• Competency in standard software applications (Outlook, Excel) and the ability to the computerized departmental software system

Qualifications: BA in Public Health with 5 years of Experience