Job Summary:

• Reporting to the Director of Customer Success and providing world-class support to the developer community.
• Support and maintain customers who have implemented the API solution, resolving technical and non-technical customer issues in a timely fashion
• Managing Operations of Support tickets & working directly with developers to resolve technical issues
• Use business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices
• Help users overcome technical challenges, investigate errors, and work with Sales and Engineering teams to reach resolutions
• Participate in writing documentation, improving processes, and collaborating cross-functionally to accomplish Support goals.
• Write documentation and code examples to help developers build monday.com Apps quickly and easily.
• Provide excellent support to customers and developers via email and community to understand needs and ensure success with monday.com
• Lead online webinars, consultations, and one-on-one demos to educate developers on the features of platform and software development kit
• Collaborate with the Product, Sales, Engineering, and Customer Success teams

Skills on Resume: 

• Technical Troubleshooting (Hard Skills)
• Effective Communication (Soft Skills)
• Analytical Thinking (Hard Skills)
• Customer Focus (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Training and Education (Soft Skills)
• Documentation Skills (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary:

• Respond to customers' technical support requests and feature-related questions
• Provide solutions and best practices to integrate customer applications with API and other products
• Handle code-related queries, write code samples in multiple development frameworks
• Debug customer issues and create reproducible test cases for engineers to resolve
• Contribute to process improvement, including automation and tool building
• Maintain ownership of support cases including monitoring and answering different support channels such as a ticketing system, public forums, online chat, social networks and more
• Contribute code to Cloudinary’s SDKs
• Help improve documentation to minimize repeating support issues
• Work cross-functionally with different teams such as the dev team, customer support, product management, and others
• Assist the development team review new features and client libraries

Skills on Resume: 

• Technical Support Response (Soft Skills)
• API Integration (Hard Skills)
• Code Writing (Hard Skills)
• Debugging (Hard Skills)
• Process Improvement (Hard Skills)
• Case Ownership (Soft Skills)
• Documentation Improvement (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)

Job Summary:

• Discussing technical issues with English and Japanese-speaking PlayStation developers.
• Investigating problems to reproduce them or find workarounds.
• Recording and managing bug reports and feature requests.
• Translating technical conversations and text between English and Japanese.
• Attending conferences to meet with PlayStation developers, demonstrate products, and present materials.
• Help in the production of training videos.
• Present product information to developers.
• Respond to developers’ questions about the iOS and Android SDKs.
• Investigate, perform troubleshooting, and solve technical issues reported to the Developer Portal team concerning the iOS and Android SDKs.
• Manage access to APIs in the API Management platform.

Skills on Resume: 

• Bilingual Communication (Soft Skills)
• Problem Investigation (Hard Skills)
• Bug Reporting (Hard Skills)
• Technical Translation (Soft Skills)
• Conference Attendance (Soft Skills)
• Video Production Assistance (Hard Skills)
• Product Presentation (Soft Skills)
• SDK Troubleshooting (Hard Skills)

Job Summary:

• Handle designated code cases submitted by developers(clients) and make sure problems are solved in the best possible way.
• Be able to quickly switch through a variety of different scenarios and help in problem-solving and feature implementation to companies like NASA and VISA
• Use a variety of resources, including documentation, Knowledge Base, bug database, and Community forums, in order to help clients, solve the technical challenges they face.
• Run projects provided by customers to reproduce and diagnose support incidents, in order to analyze and debug case.
• Communicate with customers regarding technical issues and set the right expectations
• Escalate cases to the product team and log product defects and feature requests.
• Report improvements and bugs to development teams.
• Analyze requirements and use cases from developers to suggest optimal solutions.
• Collaborate with development teams and product managers to provide continuous feedback from SDK users.
• Grow a developer community in the developer portal.

Skills on Resume: 

• Code Case Management (Hard Skills)
• Problem-Solving (Soft Skills)
• Resource Utilization (Hard Skills)
• Incident Diagnosis (Hard Skills)
• Customer Communication (Soft Skills)
• Case Escalation (Soft Skills)
• Reporting and Feedback (Hard Skills)
• Community Building (Soft Skills)

Job Summary:

• Develop scripts in Bash, Python, Groovy for debugging and/or automating
• Setting up applications and 3rd party products in various development environments
• Analyzing log files, thread dumps, HTTP traffic, JVM and OS parameters
• Reproducing customer scenarios and filing relevant bugs/features
• Maintaining a knowledge base of known issues and solutions
• Followup on support requests through Zendesk, Slack, Intercom, and other support channels
• Perform troubleshooting, modifications, and testing of instrumentation, or various other solutions, to help the engineering team determine fixes quickly
• Assist in assessing, scoping, and prioritizing customer feature requests to help validate fit in the broader roadmap
• Contribute to customer-facing documentation, and internal guides to ensure a scalable, reproducible support process as the team continues to grow
• Demonstrate a consistently high degree of professionalism and courteousness in all customer interactions

Skills on Resume: 

• Scripting (Hard Skills)
• Application Setup (Hard Skills)
• Log Analysis (Hard Skills)
• Scenario Reproduction (Hard Skills)
• Knowledge Base Maintenance (Hard Skills)
• Support Follow-up (Soft Skills)
• Troubleshooting (Hard Skills)
• Documentation (Hard Skills)