DEVELOPER SUPPORT ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Mai 21, 2025 - The Developer Support Engineer excels in both frontend and backend technologies, including modern cloud platforms like AWS, Azure, and Firebase. Proficiency in JavaScript, Node.js, and HTML/CSS, coupled with experience in case management systems and code management tools like Git, enhances their capability to deliver robust solutions. The role demands a hands-on technical leader who effectively communicates complex technical issues to diverse audiences, ensuring high-quality customer support and technical guidance.

Essential Hard and Soft Skills for a Standout Developer Support Engineer Resume
  • Programming Languages
  • API Integration
  • Debugging and Troubleshooting
  • SQL and Database Management
  • Version Control
  • Cloud Platforms
  • Network Protocols
  • Command-Line Tools
  • Software Development Lifecycle
  • Scripting
  • Problem-Solving
  • Communication
  • Patience
  • Teamwork
  • Time Management
  • Adaptability
  • Customer Service
  • Attention to Detail
  • Critical Thinking
  • Conflict Resolution

Summary of Developer Support Engineer Knowledge and Qualifications on Resume

1. BS in Computer Science with 4 years of Experience

  • Customer-facing technical support experience with deep technical troubleshooting
  • Able to manage complex, escalated cases, involving multiple architectures across multiple platforms.
  • Experience in Linux 
  • Strong technical software-related debugging skills
  • Understanding of Java or other compiled language
  • Knowledge of Docker, Kubernetes, and Helm - Advantage
  • Knowledge of cloud computing with AWS, GCP and/or Azure
  • Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat
  • Experience with networking and reverse proxy (nginx/Apache httpd)
  • Customer-facing technical support capacity with hosting/IaaS/cloud products and services
  • Proven record of experience with Linux and Windows server administration (including SSH/remote desktop/networking tracing tools etc.)
  • Knowledge of critical issue policies and how to utilize them efficiently, especially in a live operations setting

2. BA in Information Technology with 3 years of Experience

  • Ability to dig into code, understand logic and write scripts to automate and debug (we primarily use Java)
  • Experience in navigating databases and crafting SQL queries using MySQL and/or MSSQL
  • Experience in using the Linux command line to parse log files and configure system settings
  • Experience in fixing firewalls and proxies
  • Experience with software development and writing software code
  • Experience with Java
  • Experience in working with a REST API
  • Experience in supporting a web app
  • Ability to mentor TSEs on how to better approach problems outside scope
  • Ability to use Zendesk, IntelliJ IDEA, VirtualBox, Visual VM and the command line to fix, reproduce, and resolve issues
  • Experience with Apache Velocity 
  • Experience in game programming, simulation programming, or games middleware with knowledge of game development process and platforms
  • High level of understanding of programming on the game engine side
  • Unity specialist who has Game engine professional that has code level in-depth experience in commercial or in-house 3D game engine such as Unreal, Frostbite, CryEngine, Lumberyard, or Stingray

3. BS in Software Engineering with 2 years of Experience

  • Experience in software development or support, with strong programming skills in C#, C++, Objective-C, Java, or related
  • Previous Unity development experience
  • Experience with Xbox, Playstation or Switch console development platforms, SDKs, debugging and build processes
  • Familiarity with iOS and Android development tools including build tools, debugging and service provisioning
  • Outstanding teamwork and social skills, strong communication skills, proactive attitude, and a drive for results
  • Previous monetization tech (mobile ads or in-app purchase) background
  • Previous experience in a B2B technical support role
  • Experience with other game engines and development environments (such as Unreal, cocos2d, or OpenGL)
  • Experience in game programming, simulation programming, or games middleware with knowledge of game development process and platforms
  • High level of understanding of programming on the game engine side
  • Unity specialist who has Game engine professional that has code level in-depth experience in commercial or in-house 3D game engine such as Unreal, Frostbite, CryEngine, Lumberyard, or Stingray
  • Strong oral and written communication skills addressing various groups of customers such as technical, business, and/or project management who becomes comfortable with traveling

4. BA in Computer Information Systems with 3 years of Experience

  • Strong technical skills and a passion for building community
  • Experience in a technical role (engineering, technical sales, and support)
  • Experience building end-to-end apps with modern technologies (Node, JS, Python, Ruby, etc.) and using web APIs
  • Excellent interpersonal skills and multitasking abilities
  • Superb written and verbal communication skills
  • Ability to take the initiative and adapt
  • Ability to understand and solve technical issues with little guidance
  • Development experience at a SaaS company
  • English communication skills
  • PC or console game development experience
  • Experience in the shipping of a couple of mobile MMORPGs
  • Experience working with CDN and HTTP
  • Experience in a customer-facing position, preferably tech-support

5. BS in Electrical Engineering with 2 years of Experience

  • Experience in a highly technical support role, preferably in a software environment with Java/J2EE troubleshooting experience
  • In-depth understanding of AWS, Python and Scripting languages
  • Familiarity with database concepts (e.g., Redshift, DynamoDB, or Postgres)
  • Experience with monitoring systems, and dashboards (ELK, Splunk, Job Schedulers)
  • Ability to coach and mentor other support engineers to grow technical and troubleshooting skills.
  • Excellent verbal and written communication skills
  • Exhibit strong team-oriented interpersonal skills with the ability to effectively interface with a wide variety of people and roles from junior engineers to senior leaders
  • Strong understanding of support processes – SLA, handling tickets, monitoring, processes and metrics.
  • Understanding of the complete deployment life cycle from design, build, test, and deploy
  • Experience in managing high-performing teams.
  • Strong decision-making ability
  • Experience in development (as a developer or managed development teams) would be a plus

6. BS in Mathematics with 3 years of Experience

  • Experience in ITIL and DevOps ecosystem
  • Experience in incident, problem and change management practices and handled high-impact incidents.
  • Experience in a highly technical support role, preferably in a software environment with Java/J2EE troubleshooting experience
  • In-depth understanding of AWS, Python and Scripting languages
  • A strong degree of empathy for the customer experience
  • Able to handle high-impact incidents, perform pattern, root cause analysis and drive to logical closure
  • Excellent communication skills, possessing the ability to support customers over email, phone or screen shares
  • Expertise in object-oriented programming languages, such as (C/C++, Perl, Python, Ruby, JavaScript, C#, etc.)
  • Working understanding of the architecture of a modern cloud computing application
  • Experience working with a wide variety of systems and integrating APIs from third-parties
  • Experience working collaboratively with a distributed team
  • MySQL and general database knowledge, including performance and optimization

7. BA in Data Science with 2 years of Experience

  • General understanding of mobile app development, including Unity.
  • Prior experience providing technical support.
  • Familiarity with cloud technologies, including Kubernetes.
  • Enthusiasm for working directly with developers.
  • Bachelor’s degree in Computer Science or related field (or equivalent experience).
  • Experience developing for mobile using Unity.
  • Experience developing in Java.
  • Quick learner with a desire to learn new development languages and tools
  • Excellent analytical and troubleshooting skills
  • Outstanding verbal and written communication skills
  • Technical experience in troubleshooting and problem-solving in a client-facing capacity
  • Programming knowledge, for example, C# or Python

8. BS in Cybersecurity with 4 years of Experience

  • Considerable experience with Linux and Windows server administration (including SSH/remote desktop/networking tracing tools etc.)
  • Experience writing scripts for automation and issue resolution purposes
  • Comfortable partaking in regular on-call rotation supporting customers and internal teams
  • Strong capabilities in prioritizing multiple complex technical projects while meeting deadlines
  • A track record of debugging network and hardware issues remotely, working with external teams to tackle complex remote issues
  • Excited to be picking up and working on brand-new technologies and products on a regular basis
  • Experience working in the gaming industry, ideally backend systems for online games
  • Experience coding in Golang and understanding of complex database structures
  • Experience working with game engines, particularly the Unity editor
  • Experience with the Pixyz product family
  • Experience with VR/XR platforms, 3D or CAD modeling packages and data formats
  • Experience with developing games/apps with Unity or other 3D engines

9. BA in Network Engineering with 3 years of Experience

  • Experience as a developer with an understanding of development paradigms
  • Experience building frontend applications using Javascript frameworks such as React/Angular/Vue or experience using Ionic’s OSS framework to develop web native applications.
  • Experience with common front-end development tooling (NPM/Node/Webpack).
  • Experience with Code management such as Git or SVN(nice-to-have)
  • Experience with Case management systems experience such as Zendesk, Github Issue Tracker, Jira, etc.…
  • Experience/knowledge in Cloud platforms such as AWS, Azure, and Firebase.
  • Experience working with web-native technologies such as Capacitor or Cordova
  • Backend experience in one or more of the following SQL/NoSQL databases, Message Queue Systems, Big Data systems, Node.js, MongoDB, Redis, etc…
  • A hands-on approach and passion to be a technical leader for the Customer Service team
  • Experience in senior technical customer support or another customer-facing role, with one year as a Software Engineer
  • High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email
  • Proficient in JavaScript, Node.JS and HTML/CSS

10. BS in Game Development with 5 years of Experience

  • Knowledge of APIs
  • Experience with Application Servers such as WebLogic, WebSphere, Tomcat, Wildfly/JBoss or IIS
  • Experience with OOP languages such as Java EE, .NET, .NET Core and/or Node.js
  • Understanding runtime environments
  • Knowledge of Docker & PCF (Pivotal Cloud Foundry)
  • Working knowledge of cloud platforms such as AWS, GCP, or Azure (EKS, GKE, AKS).
  • Understanding of SIEM.
  • Enthusiastic, positive demeanor & customer-first mindset
  • Excellent communication (written and verbal)
  • Inherent & proven problem-solving nature, with an engaged, self-motivated, can-do attitude
  • Strong passion for developing using APIs and working directly with customers to debug code
  • Strong web-based application development
  • Knowledge of web services, SDKs, REST, and SOAP APIs
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