DESKSIDE SUPPORT SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Mai 21, 2025 - The Deskside Support Specialist provides expert support for Microsoft Operating Systems within a service desk environment, utilizing help desk ticketing systems and call queues. High-pressure scenarios are effectively managed, with a strong ability to prioritize competing demands and improve workflows. Technical knowledge encompasses network and PC hardware, Active Directory functions, group policy management, and Microsoft Exchange, ensuring efficient analysis, diagnosis, and resolution of hardware issues.

Essential Hard and Soft Skills for a Standout Deskside Support Specialist Resume
  • Microsoft OS
  • Help Desk Systems
  • Hardware Troubleshooting
  • Active Directory
  • Network Protocols
  • PC Configuration
  • Office Suite
  • Security Protocols
  • VPN Setup
  • Microsoft Exchange
  • Problem Solving
  • Time Management
  • Communication
  • Customer Service
  • Team Collaboration
  • Adaptability
  • Attention to Detail
  • Stress Management
  • Conflict Resolution
  • Critical Thinking

Summary of Deskside Support Specialist Knowledge and Qualifications on Resume

1. BS in Computer Science with 4 years of Experience

  • Effective organizational and time management skills.
  • Basic skills in information technology operations, voice and data communications, troubleshooting techniques, user and software support, including but not limited to, desktop applications and network administrative programs and resources.
  • Basic experience, knowledge and training in information technology department operations.
  • Intermediate skills in computer terminal and personal computer operation, Microsoft Office applications including but not limited to Word, Excel, PowerPoint and Outlook.
  • Intermediate math skills, calculate interest and percentages, balance accounts, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
  • Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
  • Ability to organize thoughts and ideas into understandable terminology.
  • Ability to work with general supervision while performing duties.
  • Work related experience should consist of a technical background in information resources, products or services.
  • Experience facilitating new user setups including but not limited to phone setup, network port activation and testing, PC setup, network account creation, etc.
  • Experience deploying/imaging desktops and laptops and performing hardware diagnostics
  • Excellent written and oral communications skills
  • Strong service orientation and time management skills

2. BS in Computer Engineering with 3 years of Experience

  • Experience with requesting, preparing, and delivering/deploying desktops, laptops, routers, workstation devices, multi-functional printers, and software (i.e., image deployment)
  • Windows Active Directory technical support experience
  • Possesses 8570 IAT Level II certification or obtain within 90 days of hire
  • Work well with individuals at all levels and be able to successfully engage with peers and clients from a wide range of work backgrounds
  • Demonstrated ability to be organized, proactive, dependable, metrics-focused, agile, and have a high attention to detail
  • Demonstrate an understanding of how Deskside Support Staff supports the LPUS business functions and LPUS customers.
  • Strong Analytical and critical thinking capabilities
  • Attention to detail, deadline oriented
  • Ability to balance priorities and be an effective multitasker
  • Ability to communicate IT Technical terminology at all levels of the business up to C-Level
  • Experience with working with offshore and other remote resources

3. BS in Information Technology with 5 years of Experience

  • Experience supporting Microsoft Operating Systems, preferably in a service desk environment with a help desk ticketing system and call queue
  • Proven Ability to handle high pressure scenarios in a timely fashion
  • Demonstrated ability to prioritize competing demands  
  • Demonstrated knowledge of Analysis Tools/Commands
  • Demonstrated knowledge of system and network security protocols
  • Demonstrated ability to analyze, diagnose and resolve hardware issues independently and assess all tickets to improve workflows moving forward
  • Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, Microsoft Office Suite, Windows Desktop Operating Systems & PC hardware configuration skills
  • Experience with Active Directory account creation, password resets, distribution groups and other AD functions
  • Experience with group policy, managing and creating policies 
  • Strong knowledge of Microsoft Exchange (including O365, EMS, and Azure)
  • Working technical knowledge of current network protocols, operating systems, and standards
  • Strong knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN)
  • Understanding of WAN, LAN, and VPN network protocols such as TCP/IP and network diagnostic tools and techniques
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