DESKSIDE SUPPORT TECHNICIAN SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Mai 21, 2025 - The Deskside Support Technician is responsible for prioritizing tasks and managing time effectively to ensure efficient support for end users. This role requires advanced knowledge of the Windows 10 operating system and Microsoft Office 365, along with experience in installing and configuring software on Windows-based computers and mobile devices. Proficiency in managing tickets through a ticketing system and a strong background in customer service are essential for providing effective solutions to hardware and software issues while supporting remote users.

Essential Hard and Soft Skills for a Standout Deskside Support Technician Resume
  • Windows OS
  • Office 365
  • Software Installation
  • Hardware Troubleshooting
  • Network Troubleshooting
  • Ticketing Systems
  • Mobile Device Management
  • Remote Support
  • Active Directory
  • EMR Support
  • Customer Service
  • Time Management
  • Problem Solving
  • Communication
  • Team Collaboration
  • Adaptability
  • Attention to Detail
  • Multitasking
  • Organization
  • Interpersonal Skills

Summary of Deskside Support Technician Knowledge and Qualifications on Resume

1. BS in Computer Science with 3 years of Experience

  • Experience in an IT support environment requirement
  • High degree of initiative, mature judgment, and discretion
  • Must perform well in high-energy, dynamic and team-oriented environments
  • Ability to work in a team environment
  • Must possess effective verbal and written communication skills
  • Self-motivated achiever who gains satisfaction from providing excellent customer service
  • Strong knowledge of Microsoft based operating systems
  • Consistently seeks to develop self and skills needed to be prepared for future opportunities
  • Experience in an IT support environment
  • Direct experience with installing Ethernet cable and T-com equipment.
  • Direct experience in troubleshooting Microsoft Windows Operating Systems.
  • Knowledge of a broad range of technologies including WAN/LAN, COE Desktop, Core Business Applications, and Desktop Products
  • Ability to give presentations to small or medium size groups

2. BS in Information Technology with 5 years of Experience

  • Hands-on LAN and System Administration experience.
  • Specialized experience in such areas as helpdesk phone contact, deskside and LAN support, some Windows administration, some Server administration, Help Desk, hardware maintenance, system and network optimization and capacity planning.
  • Knowledgeable in data scopes, patch panels, modems, concentrators, and associated network management terminals and security software
  • Possesses Windows Desktop Administration skills
  • Possesses some Windows Server Administration skills 
  • Strong interpersonal skills and teamwork skills
  • Experience with a SQL based database (Oracle, MS SQL, MySQL) 
  • Experience with Video Teleconferencing Centers (VTC) and/or Audio Video (AV) equipment
  • Experienced with basic scripting (any language)
  • Excellent verbal and written communication skills with direct customer interaction
  • Ability to work well with local and global teams

3. BS in Information Systems with 4 years of Experience

  • Experience with helpdesk/desktop support in a professional environment (healthcare environment)
  • Ability to support a rotating 24x7 on-call shift
  • Must be able to prioritize own work and manage time accordingly
  • Advanced level knowledge of Windows 10 operating system and Microsoft Office 365
  • Experience with installing and configuring software on windows-based computers
  • Experience with computer hardware and components for desktops and laptops
  • Experience configuring corporate email on person mobile devices
  • Ability to support remote users via phone, remote access, VPN
  • Experience supporting mobile devices (phones, tablets)
  • Background in managing tickets through a ticketing system (FreshService)
  • Requires strong problem solving, time management, flexibility, and communication skills
  • Must have the ability to multi-task, organize and document many tasks at one time
  • Must have a strong background in Customer Service
  • Experience supporting EMRs 
  • Must have a data-capable smartphone for authenticators and business applications
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