DESKSIDE SUPPORT ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Mai 21, 2025 - The Deskside Support Analyst is responsible for providing expert support for the Microsoft Office 365 suite, ensuring seamless functionality for users. Proficiency in troubleshooting complex technical issues, coupled with a strong understanding of IT networking technologies, enables effective problem resolution. This role requires maintaining detailed documentation and demonstrating professionalism when interacting with customers, including C-level executives, while managing multiple priorities and delivering timely solutions under pressure.
Essential Hard and Soft Skills for a Standout Deskside Support Analyst Resume
- Office 365 Proficiency
- Troubleshooting Skills
- Networking Knowledge
- Windows OS Understanding
- iOS Familiarity
- Hardware Deployment
- Script Writing
- Documentation Skills
- Remote Support Tools
- Ticketing Systems
- Communication Skills
- Customer Service
- Stress Management
- Time Management
- Problem Solving
- Adaptability
- Teamwork
- Attention to Detail
- Self-Motivation
- Active Listening
Summary of Deskside Support Analyst Knowledge and Qualifications on Resume
1. BS in Computer Science with 4 years of Experience
- Previous IT Service experience in a multi-supplier environment.
- Must have IT Support & experience in supporting VIP stakeholders.
- Must have working knowledge of MS Office, Windows 10.
- Strong customer service ethic.
- Demand management and prioritization skills.
- Excellent communication, interpersonal and influencing skills.
- Windows 10 and Microsoft experience
- General understanding of Desk Side
- Know how to complete images
- Looking for someone who is technical/ tech-savvy
- Good personality with the ability to learn and move quickly
- Background in PowerShell and AD
- Understand the difference between PXE Boot vs. Light Touch
2. BS in Information Technology with 3 years of Experience
- Point of Sale support experience (Aptos), image creation, Android devices, and PC repair experience
- Technically savvy with strong networking and troubleshooting skills
- Proficiency in MS Office o365, Windows 10, MacOS, Active Directory and remote connectivity tools
- Experience with desktop support and OS Provisioning
- Ability to make sound independent decisions
- Ability to communicate and collaborate effectively with others
- Must have the flexibility/availability to work various shifts and accommodate weekend overtime support requirements
- Ability to multi-task.
- Excellent communicator
- Ability to work under pressure
- Experience in Point of Sale support Tier II or Desktop Support position in a corporate environment with 200+ users and/or professional services environment
3. BS in Information Systems with 3 years of Experience
- Experience providing hardware and software support for desktop/laptop on MAC/Windows OS and supporting office IT infrastructure
- Solid experience with MAC OS 10.14 and Later
- Solid experience with Win 10 (Lenovo experience)
- Experienced with Active Directory, Microsoft Intune, Apple MDM, VoIP systems, Okta, O365 and MFA prefer
- Experience with inventory tracking and maintaining the integrity of the collected asset information
- Strong written and oral communication, and excellent customer service skills
- Microsoft/Apple/A+ certifications
- Ability to work in a team environment or independently
- A can-do attitude with a dependable work ethic
4. BS in Cybersecurity with 5 years of Experience
- Competency in supporting the Microsoft Office 365 suite, including but not limited to Word/Excel/PowerPoint/Outlook/MS Teams
- Ability to troubleshoot, research, and resolve challenging technical issues
- Have a working knowledge of IT networking technologies
- Able to create and maintain documentation that can be used by others
- Must demonstrate a high level of professionalism when working with customers up to and including C-level executives
- Must perform well under pressure both from internal IT customers and those outside of IT, even in demanding situations.
- Detailed understanding of the Windows operating systems 10 and iOS devices from an “under the hood” and detailed support level.
- Skilled in configuring, deploying, and troubleshooting a variety of PC hardware
- Capable of self-managing assignments with little supervision
- Able to complete tasks on-time, and report conflicting priorities
- Ability to write scripts to automate tasks
5. BA in Communications Technology with 2 years of Experience
- Excellent IT problem-solving skills, ensuring all user desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
- In-depth knowledge of installing and upgrading computer/laptop components and software.
- Working knowledge of Hyper V virtualization, AWS EC2, Office 365 Tenancy.
- Knowledge of systems and networking software, hardware, and networking protocols, security, storage, data protection, and disaster recovery protocols.
- Strong knowledge of implementing helpdesk and IT operations best practices.
- Sound understanding of the interactions between hardware, operating system software, and network operations to ensure an efficient, reliable, and secure network infrastructure.
- Strong relationship-building skills and the ability to interact and work effectively with senior executive management, technical resources, business stakeholders, and end-users, strong customer service skills.
- Must be a self-starter, ability to multi-task, possess a “sense of urgency”, and take ownership of a problem or project at hand.
- Effective organizational skills to meet schedules and timelines, ability to work well as a team member and independently with minimal supervision.
- System administration and IT certifications in Microsoft (MSCE), Linux, and/or other network-related fields