Job Summary:

• Support Corporate and key branch offices with second level support.
• Imaging and deploying equipment, making CMDB updates
• Keeping site records up to date and accurate, and maintaining proper equipment inventories.
• Act as subject-matter-experts for support applications like Microsoft Intunes, Microsoft Teams, Bomgar, and O365 products.
• Assist in gathering info for job sites and working with the Estimator on site quotes.
• Assist the Service Desk and Field Operations team 
• Helps co-ordinates quality standards and ensures public company compliance.
• Adheres to Aecon’s Core Values and Policies and Procedures.

Skills on Resume:

• Technical Support Expertise (Hard Skills)
• Asset Management (Hard Skills)
• CMDB Management (Hard Skills)
• Application Proficiency (Hard Skills)
• Collaboration Skills (Soft Skills)
• Quality Assurance (Hard Skills)
• Adherence to Corporate Policies (Soft Skills)
• Project Coordination (Soft Skills)

Job Summary:

• Work with a team of analysts in providing knowledgeable, professional and courteous service to internal and external clients
• Answer technical questions and accurately triage and record a detailed description of problems/issues
• Track incident reports from creation through completion to ensure timely and accurate resolutions
• Escalate issues to a Senior Analyst or second-level support contact as necessary
• Provide rotational 24/7 support to resolve systems-related issues
• Learn new technologies and acquire new skills to cater to the changing demands.
• Adheres to Aecon’s IT Services Policies, Procedures and Guidelines.
• Supports organisational change.

Skills on Resume:

• Client Service (Soft Skills)
• Technical Triage (Hard Skills)
• Incident Tracking (Hard Skills)
• Issue Escalation (Soft Skills)
• 24/7 Support (Hard Skills)
• Technology Learning (Soft Skills)
• Policy Adherence (Hard Skills)
• Change Support (Soft Skills)

Job Summary:

• Ensure all daily operational support on the EMEA and AMER region of a global team is carried out reliably.
• Pick up, acknowledge, and resolve the tickets on time and ensure tickets are not getting aged or re-opened. 
• Resolve complex problems in a multi-functional setting, assessing, and communicating issues of technological impact.
• Perform the health checks and monitor automated system alerts/application alerts and fix the issues.
• Prioritize issues and work with Support Lead, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimizing the escalations.
• Maintain a high-quality level in all operational aspects and ensure ticket quality by capturing all the relevant details in the ticketing system.
• Increase the operational efficiencies by the automation of the repetitive tasks and by building a Knowledge Base thereby reducing the time and effort to rediscover the knowledge.
• Escalate high-priority issues to Team Lead and Senior Management.

Skills on Resume:

• Operational Support (Hard Skills)
• Ticket Resolution (Hard Skills)
• Problem Solving (Soft Skills)
• System Monitoring (Hard Skills)
• Prioritization (Soft Skills)
• Quality Assurance (Hard Skills)
• Process Automation (Hard Skills)
• Escalation Management (Soft Skills)