Job Summary: 

• Greet members as they enter and exit the facility by name.
• Check-in members and guests.
• Help communicate special events to members and guests.
• Aid with all requests, resolve any concerns, or make them known to a manager.
• Follow up with any concerns to ensure their resolution.
• Create and maintain a welcoming and lively atmosphere.
• Schedule Personal Training and Swim Lesson appointments.
• Know membership options to discuss with members.
• Facilitate payments and services.
• Answer phones and transfer to the appropriate department if necessary.
• Maintain a clean, organized, and safe workspace.

Skills on Resume: 

• Customer Service (Soft Skills)
• Communication (Soft Skills)
• Conflict Resolution (Soft Skills)
• Organizational Skills (Hard Skills)
• Time Management (Hard Skills)
• Scheduling (Hard Skills)
• Sales Knowledge (Hard Skills)
• Attention to Detail (Soft Skills)

Job Summary: 

• Greet all with a smile and an appropriate time of day greeting
• Bid farewell to all with a smile and appropriate time of day departure
• Efficient answering and transferring of phone calls with a smile invoiceAccurate point of sale transaction
• Efficient check-in and gate control
• Prompt adjustment to a member complaint
• Responsible for the implementation of emergency procedures
• Attend all quarterly training and staff meetings
• Read memos, and maintain scheduled shifts
• Follow established protocols related to employee training and critical success factors
• Follow policies and procedures including department guidelines, uniform standards, and training to handle disaster and emergency procedures.

Skills on Resume: 

• Customer Service (Soft Skills)
• Communication (Soft Skills)
• Time Management (Hard Skills)
• Problem-Solving (Soft Skills)
• Attention to Detail (Soft Skills)
• Emergency Procedures Knowledge (Hard Skills)
• Team Collaboration (Soft Skills)
• Adherence to Policies (Hard Skills)

Job Summary: 

• Support in the administrative tasks of the handling of visiting aircraft.
• Answering telephone calls, screen and direct calls.
• Meet and greet guests and provide an excellent customer experience.
• Accompany guests to the aircraft.
• Build and maintain customer relationships via phone, email and personal interaction.
• Tidy and maintain the reception area.
• Direct persons to the correct destination in the building.
• Organize meetings and schedule appointments.
• Cleaning equipment and keeping the gym environment clean for members.
• Know club facilities, services, and schedules.
• Take responsibility for opening and closing duties.

Skills on Resume: 

• Customer Service (Soft Skills)
• Communication (Soft Skills)
• Organizational Skills (Hard Skills)
• Relationship Management (Soft Skills)
• Time Management (Hard Skills)
• Attention to Detail (Soft Skills)
• Facility Knowledge (Hard Skills)
• Cleaning and Maintenance (Hard Skills)

Job Summary: 

• Greet members by name and create a great first impression of the club
• Check-in members and guests to the club
• Act as liaison between current and prospective members and the Membership Department
• Answer incoming calls professionally
• Field all member questions, concerns and complaints
• Provide additional support to the Membership Experience Manager
• Perform opening and closing functions regarding the front desk
• Take payment and ensure the cash drawer is balanced at the start and end of the shift
• Attend all required department and club staff meetings
• Provide a clean, safe, and healthy environment for members, guests, and co-workers

Skills on Resume: 

• Customer Service (Soft Skills)
• Communication (Soft Skills)
• Conflict Resolution (Soft Skills)
• Cash Handling (Hard Skills)
• Attention to Detail (Soft Skills)
• Team Support (Soft Skills)
• Organizational Skills (Hard Skills)
• Safety and Cleanliness Awareness (Hard Skills)

Job Summary: 

• Welcome guests and ensure customer satisfaction through superior guest service.
• Input reservations and perform all check-in and check-out tasks.
• Answer questions about hotel amenities, services, and surrounding points of interest.
• Act as the liaison between guest and support departments to communicate and ensure prompt responses to guests’ needs.
• Handle and resolve guest complaints.
• Complete general administrative tasks such as answering phones and directing calls, monitoring and
• Forward emails and assist with mail and package distribution.
• Maintain updated records of booking and payment, balance daily financial transactions and sell
• Administer health screenings and temperature checks for employees and guests
• Report any accidents or injuries to management staff immediately

Skills on Resume: 

• Customer Service (Soft Skills)
• Communication (Soft Skills)
• Problem-Solving (Soft Skills)
• Administrative Skills (Hard Skills)
• Attention to Detail (Soft Skills)
• Financial Transactions Management (Hard Skills)
• Health and Safety Compliance (Hard Skills)
• Time Management (Hard Skills)

Job Summary: 

• Responsible for three phone lines of Cambridge Seniors.
• Create detailed incident reports.
• Relay issues to the Site Manager immediately.
• Create work orders, follow up and close.
• Maintain daily log book/sign-in sheets of all visitors as well as activities.
• Greet all visitors, ensuring sign-ins and checking valid identification.
• Monitor alarms and video security system.
• Light office work including data entry, filing, and use of office equipment and computer.
• Take responsibility for filing paperwork.
• Adhere to Center policies and procedures.

Skills on Resume: 

• Communication (Soft Skills)
• Attention to Detail (Soft Skills)
• Incident Reporting (Hard Skills)
• Data Entry (Hard Skills)
• Customer Service (Soft Skills)
• Security Monitoring (Hard Skills)
• Organizational Skills (Hard Skills)
• Compliance Awareness (Hard Skills)

Job Summary: 

• Answer phones and greet patrons as they enter and exit the facility.
• Answer questions regarding current membership accounts
• Assist in filling out proper membership update forms.
• Provide excellent customer service to all patrons, addressing patron issues and concerns in a professional manner.
• Uphold facility policies and follow facility procedures.
• Communicate information about the facility and related services to patrons.
• Perform tours of the facility for prospective members.
• Assist with administrative tasks
• Perform basic cleaning duties.

Skills on Resume: 

• Customer Service (Soft Skills)
• Communication (Soft Skills)
• Problem-Solving (Soft Skills)
• Administrative Skills (Hard Skills)
• Attention to Detail (Soft Skills)
• Facility Knowledge (Hard Skills)
• Tour Presentation (Soft Skills)
• Cleaning and Maintenance (Hard Skills)