DESK ATTENDANT SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Oct 22, 2024 – The Desk Attendant has experience in customer service with active listening skills and the ability to engage with diverse individuals. Proficient in computer usage, including point-of-sale software and Microsoft Office, facilitating effective multitasking and organization. The attendant also has CPR and first aid certification, with strong attention to detail and problem-solving abilities to manage multiple responsibilities.

Essential Hard and Soft Skills for a Standout Desk Attendant Resume
  • Customer Service
  • Cash Handling
  • Basic Computer Proficiency
  • Reservation Systems
  • Microsoft Office Suite
  • Inventory Management
  • Data Entry
  • Point of Sale Systems
  • Telephone Etiquette
  • Multitasking
  • Communication
  • Problem-Solving
  • Time Management
  • Teamwork
  • Adaptability
  • Attention to Detail
  • Empathy
  • Conflict Resolution
  • Organizational Skills
  • Positive Attitude

Summary of Desk Attendant Knowledge and Qualifications on Resume

1. BA in Communications with 2 years of Experience

  • Previous hotel experience working in a front desk capacity
  • Ability to meet deadlines (email, telephone inquiries, guest inquiries)
  • Computer literate with Microsoft Office programs, and Hotel reservation systems
  • Experience with Infinity Systems, Camp Manager, or equivalent
  • Attention to detail and problem-solving ability
  • Ability to work independently with little supervision
  • Ability to multitask and work in a fast-paced environment
  • Possess a positive, friendly, and professional attitude
  • Excellent verbal and written communication skills
  • Must be willing to work shift work, 24-hour desk

2. BA in Hospitality Management with 1 year of Experience

  • Previous customer service, hospitality, retail (or related industry) experience
  • Excellent interpersonal and communication skills
  • Energetic and enthusiastic personality
  • Passionate about the health and fitness industry
  • Ability to multi-task, demonstrate initiative and strong work ethic
  • The ability to recognize an emergency and take appropriate action. 
  • Ability to work well with peers in a group environment
  • Excellent organizational and time management skills
  • Hold American Red Cross CPR Certification or equivalent
  • Hold American Red Cross First Aid Certification or equivalent

3. BA in Business Administration with 2 years of Experience

  • Experience at a luxury hospitality property
  • Superior professional appearance and manner, good character to work on a fast-paced team
  • Experience at a luxury hospitality property
  • Great communication skills
  • Confidence and ability to perform under pressure
  • Ability to clearly and pleasantly communicate in English, both orally and in writing, using correct spelling and grammar
  • Ability to multitask, and focus attention on details.
  • Ability to compute basic mathematical calculations.
  • Ability to input and access data in a computer.
  • Ability to maintain discretion and confidentiality of all guest and hotel information.

4. BA in Tourism Management with 1 year of Experience

  • Customer service work experience
  • Comfort in using computers and the ability to learn point-of-sale software.
  • Active listing skills and ability to relate to and provide service to individuals of different backgrounds.
  • Ability to work independently, problem-solve, and make decisions with limited supervision.
  • Strong quality orientation including attention to detail, accuracy, thoroughness and objectivity.
  • The ability to be well organized, maintain concentration, think clearly and follow up.
  • Possess strong interpersonal and communication skills, including telephone etiquette
  • Strong multi-tasking skills and the ability to remain calm and professional while completing multiple tasks at once.
  • Proficient in computer software including Microsoft Office (Excel, Word, and Outlook)
  • CPR and first aid certifications from the American Heart Association, American Red Cross, or American Safety & Health Institute
Relevant Information
Desk Assistant Skills, Experience, and Job Requirements