DESK ASSISTANT RESUME EXAMPLE

Updated: Mar 02, 2025 - The Desk Assistant provides comprehensive administrative support to the front-office team, managing tasks such as travel arrangements, extensive diary coordination, and internal meeting logistics. Handles research tasks using Bloomberg, Capital IQ, and other platforms, ensuring access to relevant materials for analysts and third-party providers. Assists with document preparation, email correspondence, and organizing workflows to optimize efficiency in daily operations.

Tips for Desk Assistant Skills and Responsibilities on a Resume

1. Desk Assistant, Redwood Consulting Group, Austin, TX

Job Summary: 

  • Assist 4 person Office with a reception and administrative tasks
  • Answering and directing calls, taking detailed messages
  • Receive deliveries at the front and wiping them down before bringing them into the office
  • Collect mail, receive & process deliveries
  • Save and file staff vendor visit reports
  • Maintain accurate inventory of office supplies
  • Forward the office phones to management cell phones at the end of every workday
  • Maintain stock of US and international stamps for mailing items
  • Schedule FedEx and UPS pick-ups
  • Help copy loose receipts to prepare them for scanning and processing
  • Create seasonal staff new-hire packets & assisting in reviewing them for completeness before processing
  • Assist management, fellow employees, and guests with special projects 


Skills on Resume: 

  • Reception Tasks (Soft Skills)
  • Call Handling (Soft Skills)
  • Delivery Processing (Hard Skills)
  • Mail Management (Hard Skills)
  • Inventory Maintenance (Hard Skills)
  • Phone Forwarding (Hard Skills)
  • Shipment Scheduling (Hard Skills)
  • New Hire Packet Preparation (Hard Skills)

2. Desk Assistant, Horizon Financial Solutions, Denver, CO

Job Summary: 

  • Act in a timely and polite manner to all communications received.
  • E-mail respond to the mails received by the Fulfilment and Help Desk folders.
  • Respond to incoming telephone calls promptly and professionally.
  • Ensure customer expectations for acknowledgement are met.
  • Respect and deliver to the Help Desk SLAs.
  • Liaise with Customer Care, Premier and Personal Shopping teams to ensure SLAs are met for customer orders.
  • Contribute the necessary data to support a weekly team report on Help Desk contacts, issues and reasons.
  • Ensure the response to the customer projects the department well, is positive as well as both timely and well delivered.
  • Provide a communications service for the Distribution team to the wider business.
  • Format and present communications in a positive and informative manner.
  • Ensure the image of the DC2 Distribution team is positive.
  • Cooperate with the European branches, Sales, Key Account Management Europe and the EMEA countries.
  • Assist in the development and maintenance of the tender databse, manage the tender and air cargo tender report.
  • Process air freight tenders and prepare responses to tender requests.


Skills on Resume: 

  • Timely Communication (Soft Skills)
  • Email Management (Hard Skills)
  • Phone Etiquette (Soft Skills)
  • SLA adherence (Hard Skills)
  • Collaboration (Soft Skills)
  • Report Generation (Hard Skills)
  • Customer Service (Soft Skills)
  • Tender Processing (Hard Skills)

3. Desk Assistant, Sterling Asset Management, Portland, OR

Job Summary: 

  • Assist with range of administrative requests for front-office team (5-7 individuals)
  • Researching, organising and booking upcoming travel & accommodation
  • Extensive diary management - creating calendar invites, liaising with other administrative professionals to arrange meetings, conference calls, Zoom meetings, messaging and FedExing, etc.)
  • Research admin on Bloomberg, Capital IQ, company website, linked-in, sell-side research hubs etc.
  • Printing research documents, dealing with research requests from analysts
  • Liaising with brokers and 3rd party providers to ensure access for research has been set up accordingly
  • Arranging internal and external meetings and their relevant logistics including room booking, refreshments and document preparation
  • Printing presentations for in-office meetings, arranging couriers for presentations to be sent overseas
  • Arrange attendance at Broker Conferences, requesting meetings and working on diary schedules
  • Extensive email correspondence
  • Formatting and typing letters, presentations, and other correspondence
  • Assisting in organising existing workflows to ensure more efficient and timely execution, such as invoice paying etc
  • Process expense claims forms and assist with ad hoc projects 
  • Link between the sales owner of a customer and the worldwide company network.


Skills on Resume: 

  • Admin Support (Soft Skills)
  • Travel Booking (Hard Skills)
  • Calendar Management (Hard Skills)
  • Financial Research (Hard Skills)
  • Document Handling (Hard Skills)
  • Meeting Logistics (Soft Skills)
  • Email Management (Soft Skills)
  • Expense Processing (Hard Skills)
Relevant Information
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