DESK CLERK RESUME EXAMPLE
Updated: Mar 15, 2025 - The Desk Clerk processes incoming department mail and audits application documents for accuracy. Daily orders are managed via phone, email, and website, with direct customer contact for any discrepancies, and entries are made into the fulfillment system for shipping. The clerk also provides timely customer service for order inquiries, including tracking numbers and shipping details, while maintaining organized documentation.


Tips for Desk Clerk Skills and Responsibilities on a Resume
1. Desk Clerk, Green Valley Hotel, Springfield, IL
Job Summary:
- Interact with delivery drivers and coordinate the gate allocation
- Process all relevant documentation and accurately input data on the SAP WMS
- Liaise with supply chain teams and checkers on the floor
- Oversee the checking process and investigate order differences using SAP WMS
- Ensure replenishment actions are carried out on time
- Take responsibility for managing claims and write-offs
- Identify the improvements within the internal process of the warehouse
- Help the Assistant Team Manager with maintaining databases and inventory support Processing store orders on time
- Ensure store orders are being released for picking on time with the correct door assigned
- Take responsibility for managing missing items
- Communicate with the supply chain teams and support the Assistant Team Manager with preparing shifts
Skills on Resume:
- SAP WMS (Hard Skills)
- Data Entry (Hard Skills)
- Order Checking (Hard Skills)
- Inventory Management (Hard Skills)
- Process Improvement (Soft Skills)
- Communication (Soft Skills)
- Time Management (Soft Skills)
- Teamwork (Soft Skills)
2. Order Desk Clerk, Maplewood Inn, Lincoln, NE
Job Summary:
- Receive price requests from customers.
- Analyze the relevance, define the need and search for additional information if necessary.
- Draft simple and non-technical offers.
- Understanding how to generate packing slips
- Ensure needed support to Project Managers and Regional Sales Managers for more technical offers.
- Register the offers and the requested information into the CRM and ERP system. (Microsoft Dynamics 365)
- Liaise with the Purchasing Department to get prices.
- Prepare cost sheets and draft offers for clients based on the Gantrex price list or the prices confirmed by the Purchasing Department (with margin).
- Check the adequacy of the order with the offer and clarify with the sellers or customers if necessary.
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
- Prepare weekly, monthly, and budgetary statistics based on CRM.
- Prepare invoices, shipping documents, and contracts.
- Provide support to the Sales Management for reporting.
Skills on Resume:
- Price Analysis (Hard Skills)
- Offer Drafting (Hard Skills)
- Packing Slip Generation (Hard Skills)
- CRM/ERP (Hard Skills)
- Cost Sheet Preparation (Hard Skills)
- Communication (Soft Skills)
- Statistical Reporting (Hard Skills)
- Sales Support (Soft Skills)
3. Hedge Desk Clerk, Oakwood Suites, Richmond, VA
Job Summary:
- Accurately enter and reconcile futures transactions in company systems
- Accurately input and maintain daily position reports and effectively communicate to traders
- Maintain a line of communication between company traders and broker personnel
- Maintain a detailed record of orders
- Properly handle trader requests and provide follow-up
- Summarize and distribute market information
- Work to develop an understanding of commodity derivatives markets and cash grain markets in an accelerated period
- Opening of mail/courier and forwarding to Front Desk for distribution.
- Special organizational tasks concerning colleague birthdays, anniversaries, marriages and other special occasions.
- Prepare new entries such as welcome and flowers, lists, etc.
- Prepare leavers such as farewell cards, gifts, etc.
Skills on Resume:
- Futures Transactions Entry (Hard Skills)
- Position Reporting (Hard Skills)
- Communication (Soft Skills)
- Order Record Keeping (Hard Skills)
- Trader Support (Soft Skills)
- Market Information Summarization (Hard Skills)
- Commodity Market Understanding (Soft Skills)
- Organizational Skills (Soft Skills)
4. Desk Clerk, Seaside Lodge, Newport, OR
Job Summary:
- Match invoice items to Purchase Order (PO) and Assignment data fields in Salesforce
- Approve invoice in Palette if all data is correct
- Research and rectify data errors in Salesforce
- Raise accounting/coding issues to Finance via in Palette
- Raise invoicing mistakes to buyer/budget owner
- Update PO status and link/upload invoice to PO (for CAPEX)
- Report volumes and data quality statistics
- Retrieving data from vendor portals for checking missing PO or invoice details
- Review processes and ways of working and propose improvements
- Participate in data quality projects
- Prepare progress reports and KPI measurements.
Skills on Resume:
- Invoice Matching (Hard Skills)
- Data Approval (Hard Skills)
- Data Error Resolution (Hard Skills)
- Accounting Issue Reporting (Hard Skills)
- PO Status Updating (Hard Skills)
- Data Quality Reporting (Hard Skills)
- Process Improvement (Soft Skills)
- KPI Reporting (Hard Skills)
5. Desk Clerk, Riverbend Hotel, Boise, ID
Job Summary:
- Open department mail for processing.
- Carefully pre-audit application documents.
- Scan new applications and miscellaneous documents on existing applications.
- Take responsibility for copying outlines of coverage, and performing initial data entry.
- Miscellaneous filing and image verification.
- Take responsibility for logging delivery receipts, and work-returned mail using established procedures.
- Daily processing of incoming orders via phone, email, and website, verification and processing of standing purchase orders
- Contact the customer directly on each order when received if there are questions regarding customer information or discrepancies between customer information on the order and the company database
- Enter orders into the fulfillment system for processing including packaging and shipping information and providing proper supply chain documentation to the warehouse
- Communication of accurate information on stocked products and lead time of non-stock items (and potential upsell opportunities related to current orders)
- Archive and organize completed order documentation such as emails, shipping documentation, returns, purchase orders, etc.
- Provide timely customer service for outstanding matters related to orders (tracking numbers, shipping dates, method of delivery)
Skills on Resume:
- Mail Processing (Hard Skills)
- Document Pre-Audit (Hard Skills)
- Scanning (Hard Skills)
- Data Entry (Hard Skills)
- Filing and Verification (Hard Skills)
- Order Processing (Hard Skills)
- Customer Communication (Soft Skills)
- Customer Service (Soft Skills)
6. Trouble Desk Clerk, Sunrise Inn, Charleston, WV
Job Summary:
- Manages day-to-day trouble in the DC from the inbox via the Trouble Tracker Report and communicates the needed trouble information to the NY Trouble Desk for resolution and resolution back to the DC.
- Ensure an excellent level of consistent Internal and External Customer Service is provided
- Answer calls/e-mails from a broad range of customers including DC partners up to VP level, NY Trouble/Merchant Ops up to VP level, and internal Department associates up to VP level, regarding merchandise being processed in the distribution centers.
- Research utilizing various Ross applications and/or reports as well as making necessary changes in RMS to resolve trouble as quickly as possible
- Proactively identifies chronic problems and partners with Supervisor to provide details to help communicate issues to external partners
- Partners with departments as needed, such as Transportation and IC/QA, with Receiving and Shipping callouts such as misrouted freight, RTV, etc.
- Maintain the volume of workload expectation of the department
- Daily follow-ups on aging trouble to get closure on issues as quickly as possible to achieve department turn-time goals
- Sends Daily Aging updates to DC daily
- Provides guidance, when questions arise on potential trouble to avoid lengthy delays
- Support to take pictures, validate overages, and support special requests from multiple business partners and/or special requests from Business Solutions Leadership
Skills on Resume:
- Trouble Management (Soft Skills)
- Customer Service (Soft Skills)
- Communication (Soft Skills)
- Research and Analysis (Hard Skills)
- Problem Identification (Soft Skills)
- Collaboration (Soft Skills)
- Workload Management (Soft Skills)
- Reporting (Hard Skills)