• Build strong relationships with the management team at department and team manager level to enable a collaborative approach to agree, challenge and collectively shape training needs across the operation
• Identify key stakeholders across the business to ensure a network of contacts when working on multi-channel projects.
• Ensure operational training complies with legislative changes, standards and good practice, communicating information and knowledge as required.
• Ensure knowledge of Customer Operations policies and procedures and any regulated changes are current to enable delivery of relevant training.
• Identify gaps in skills and knowledge of both individuals and team members then recommending the design and delivery of solutions 
• Fill the gaps to ensure that business and customers benefit by exceeding customer service quality targets.
• Maintain a working knowledge of processes, standards, knowledge and skills across the business in order to proactively and knowledgably support the development of people.
• As a member of the training hub, collectively responsible for analysing, shaping, delivering and reviewing all training needs within Customer Operations.

Skills: Relationship Building, Stakeholder Engagement, Compliance Training, Policy Knowledge, Skills Gap Analysis, Customer Service Improvement, Process Knowledge, Training Development

• Establish credibility and relationships with prospective clients by demonstrating technical and industry knowledge in digital, customer experience, service design, and UX design and identify opportunities for assistance.
• Lead or assist in business development activities including sales, proposals, and building and maintaining sustainable client relationships.
• Manage the end to end delivery (including project economics and risk) of multiple experience consulting projects consisting of multiple resources and teams and ensure the quality of deliverables and clients are satisfied with the work.
• Developing and implementing multi-channel digital strategies.
• Overseeing service design, digital solution delivery and similar engagements that feature design thinking, human centred design, and agile methods
• Management/oversight of budgets and resource plan for implementation of solution(s).
• Working with diverse teams, including clients, to scope and sell engagements
• Help define and lead the creation of deliverables
• Lead key aspects of the digital customer transformation process, particularly as it relates to employee or customer experience transformation
• Collaborate and build relationships with colleagues and subject matter experts in other relevant practices across the firm, including technology, HR transformation, digital operations, and more.

Skills: Client Relationship Building, Business Development, Project Management, Digital Strategy Development, Service Design Oversight, Budget Management, Engagement Scoping, Digital Transformation Leadership

• Present, promote and sell The AGM solution for basement/bathroom renovations following a preset sales process
• Design, create and optimize 3D concept layouts in Google Sketch Up for renovation projects, based on customer wish lists, wants and needs
• Create itemized quotes based on the designs using AGM pricing templates
• Follow up with customers to ensure all questions are being answered, to advance the process and to ensure a seamless execution after point of sale
• Achieve agreed upon sales targets and outcomes within schedule
• Work with customers to select all interior finishes, features and accurately capture all materials on internal documents
• Establish, develop and maintain positive business and customer relationships
• Coordinate sales effort with team members and other departments
• Keep internal CRM system up to date on sales activities.

Skills: Sales Presentation, 3D Design Optimization, Quote Creation, Customer Follow-Up, Sales Target Achievement, Interior Finish Selection, Relationship Management, CRM Management

• Preparation of proposal and design consultation with the Clients
• Presentation of company and product knowledge to the Clients
• Prepare design concept sketches, space planning, design development, and construction documentation to discuss with the Client
• Project management - Liaising and meeting with the Client, Consultant, Architect, Sub-contractor and Supplier on various stage of interior works
• Preparation of work schedule and project's progress report
• Design commercial kitchens and build relationships with clients.
• Assist in completing all KEC drawings.
• Meet with people that want to build restaurants etc. and help them create a successful kitchen.
• Prepare proposals / quotes and close sales.
• Work with Project Management team to meet deadlines associated with design fees.
• Make sure that building codes and standards are met.

Skills: Proposal Preparation, Client Presentation, Design Sketching, Project Management, Work Scheduling, Relationship Building, Sales Closing, Code Compliance

• Provide recommendations to meet space, style, and cost requirements
• Deliver exceptional customer service by exceeding customer expectations
• Engage with customers to understand needs and present products that are consistent with needs and preferences
• Continually update and maintain knowledge of products
• Maintain and merchandise the appearance of the showroom by keeping showroom displays visually exciting and enticing
• Maintain knowledge of competitors and products
• Maintain price lists, samples, supplies, and display boards
• Generate and nurture a sales pipeline, from enquiry through to repeat business
• Create and deliver effective sales techniques to attract, negotiate and deliver sales
• Provide exceptional customer service that goes over and above what is expected to deliver sales, repeat business and which continues to make the company the builder of choice.
• Deliver accurate sales, design, building documentation, and adhering to company processes and best practices

Skills: Space Planning, Customer Engagement, Product Knowledge, Showroom Merchandising, Competitor Awareness, Sales Pipeline Management, Sales Negotiation, Documentation Accuracy

• Supporting the Client Team ensuring close relationships with the account management team, the Consultant will be responsible for identifying leads and supporting client conversations. 
• Plays an active role in closing those opportunities, delivering addition value and revenue to MMB.
• Delivering and overseeing the delivery of those new scheme design products and services, working with other teams in the business 
• Ensure that the technology and communications are updated to align with the changes in products and services.
• Supporting the Sales Team ensuring that they have close links to the MMB sales team, the Consultant will provide support to winning new prospects that require consulting services as part of relationship with MMB. 
• Response to tenders, attending pitches, helping with the delivery of proposals and ensuring that pricing reflects the work to be undertaken.
• Spend a portion of time providing content for the marketing team, to help promote the MMB brand and market perception as thought leaders. 
• Support revenue generating opportunities
• Provide support for several projects throughout the year, as agreed with the Consulting Director and Scheme Design Team Manager, to help move the consulting and Scheme Design Proposition forward and ahead of the competition. 
• Help develop the Scheme Design Team consulting and project methodology, by taking time, within the role, to review and collate feedback on approach and learn from improvements in consulting technique from outside the business and even industry. 
• Help move forward approach, templates and recommendations.
• Ensure compliance and competency, work with the Head of Scheme Design to create a personal development and competency plan that will be used to maintain and monitor own competency, compliance and development throughout the year.
• Comply with the Information Security Policy and to preserve the availability, confidentiality and integrity of the information assets of MMB. 
• Be security aware and report any Information Security Incidents promptly.
• Display personal leadership and example in information security, ensure the Organisation’s policies and procedures are followed and all team members are fully briefed.

Skills: Client Management, Lead Generation, Opportunity Closing, Service Delivery, Sales Support, Proposal Development, Marketing Support, Security Awareness

• Experience in interior design, consultation and event planning
• Provide a design portfolio or clear examples of recent projects
• Strong space planning skills
• Ability to read and interpret architectural plans and basic floor plans
• Proficiency using Microsoft Word, Excel, Power Point, Outlook, and other web based platforms
• Ability to work independently without close supervision
• Ability to plan, organize and prioritize multiple objectives simultaneously with various time lines
• Excellent communications, delegation, follow-up and analytical skills
• Broad knowledge of competitors and trends, colors and special planning
• Ability to be mobile on the sales floor for extended periods of time
• Ability to be mobile outside of the Studio and comfortable conducting Home Visits with established guests

Qualifications: BA in Marketing with 5 years of Experience.

• Design-related experience and construction experience 
• Backgrounds in residential interior decorating/design (or) retail. 
• Displays a strong knowledge of interior finishes, residential decor, and building materials.
• Knowledge of business and design related software (Microsoft Office, Word, Excel, Sketchup, CAD).
• Ability and desire to learn how to design with new technology.
• Customer Service-focused professional with solid written and verbal communication skills.
• Self-starter with a strong work ethic.
• Ability to handle multiple tasks at once and to prioritize tasks effectively.
• A positive, can-do attitude and desire to exceed expectations.

Qualifications: BA in Industrial Design with 3 years of Experience

• Experience in a relevant role is expected, ideally in a customer research, service design, or experience consulting role.
• Experience in service design or related roles such as user experience design or design research
• Strong communication skills both verbal and written.
• Ability to work collaboratively and communicate with clients about design methodologies and artefacts.
• Knowledge of existing and emerging service design tools and methods (Adobe suite, Miro, Figma etc.)
• Experience in sales and/or working with clients 
• Outstanding verbal and written communication skills.
• Basic math skills.
• A passion for developing and maintaining long-term client relationships.
• A passion for design, decorating, and creating a space that clients will enjoy.
• Strong knowledge of the Microsoft Office programs and a willingness to learn operating systems.

Qualifications: BA in Architecture with 2 years of Experience

• Experience/knowledge of designing and implementing audiovisual (AV) systems
• Prior experience working for an AV Integration or Consulting firm 
• Strong background in the solutions and technologies associated with enterprise video services, including but not limited to video conferencing technologies, virtual meeting room designs, and infrastructure components.
• Basic understanding of IP networking associated with the underlying transport technology for UC and Video - TCP/IP Routing and Switching, voice and video protocols (H.264, H.323, SIP, RTP, QSIG, ISDN PRI etc.).
• In-depth experience with Crestron solutions
• Knowledge of architectural drawings as they relate to technology, audio, video, data and control system design
• Strong organizational 
• Broad knowledge of several of the following areas is required: Project Management, Workplace architecture and construction, Audiovisual system design and implementation, Room reservation systems, Telepresence platforms, Conference tools, Digital signage, Television distribution systems
• Excellent conceptualization, articulation, presentation, and facilitation 

Qualifications: BA in Graphic Design with 4 years of Experience

• Highly driven to meet or exceed sales goals
• Excellent communication and interpersonal skills
• Friendly outgoing personality
• Computer proficiency
• Proven track record of success in sales
• Able to build trust-based relationships with customers and driven to succeed in sales
• Detail-oriented, problem solver, and dynamic.
• Dedicated, organized, and team oriented.
• Strong conflict resolution, critical thinking and trouble-shooting skills.
• Basic understanding of Microsoft Word, Outlook and Excel.

Qualifications: BA in Interior Design with 5 years of Experience

• Good communication skills and ability to listen to customer requirements & articulate business issue
• Good team player and proactive
• Fluent in English
• Self-motivated & independent.
• AutoCAD Skill and able to do a quick sketch
• Retail experience in luxury sales
• Good knowledge and appreciation for design, trends and styles
• Excellent interpersonal and communication skills
• Sound administration and IT competence
• Team oriented attitude

Qualifications: BA in Interior Design with 2 years of Experience