DEPUTY PROGRAM MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: Oct 14, 2024 - The Deputy Program Manager excels in scientific research or clinical settings, with a preference for experience in a Federal agency. This role demands outstanding communication skills for effective interactions with a range of stakeholders, along with a strong aptitude for problem-solving, employee coaching, and compliance assurance through quality and risk management programs. Proficiency in the Microsoft Office suite is essential, alongside proven capabilities in project management, contract compliance, and oversight of high-quality, timely deliverables.
Essential Hard and Soft Skills for a Standout Deputy Program Manager Resume
- Project Management
- Risk Assessment
- Budget Management
- Contract Management
- Scheduling
- Resource Allocation
- Quality Assurance
- Data Analysis
- Procurement Management
- Technical Documentation
- Leadership
- Communication
- Problem-Solving
- Decision-Making
- Time Management
- Adaptability
- Conflict Resolution
- Collaboration
- Critical Thinking
- Negotiation
Summary of Deputy Program Manager Knowledge and Qualifications on Resume
1. BA in Business Administration with 8 years of Experience
- Experience in leading operations teams
- Knowledge of contact center technologies and solutions
- Experience with PBX, ACD, IVR, VOIP, CTI, CRM, WFM/WFO, Call Recording/Quality Monitoring, Knowledge Management, Performance Management, text-to-speech, speech recognition, and eLearning
- Experience leading omnichannel contact center program operations with both on-premise and work-at-home customer service representatives
- Experience supporting program subcontracts and business finance/budget activities
- Knowledge of cloud-based contact center tools as well as self-service solutions such as intelligent IVR and chatbot
- Understanding of knowledge bases and how they are used to support contact center operations
- Knowledge of Agile/Scrum development methodologies
- Knowledge of human-centered design and design thinking methodologies
- Experience leading a dynamic federal government contact center program that operates out of multiple facilities and includes a large contingent of work-at-home customer service representatives.
- Effective management of funds and personnel, and the quality and timely delivery of contractual items.
- Able to Identify, manage, and mitigate program cost, schedule and technical risks.
- Experience operating within client guidance, contractual limitations, and Leidos business and policy directives.
- Ability to establish and maintain strong customer relationships.
2. BS in Project Management with 5 years of Experience
- Familiar with program management disciplines and aspects of system engineering requirements, engineering design, product development and production.
- Background in military acquisition and training.
- Excellent oral and written communication skills.
- Conversant in user/customer terminology.
- Familiar with user/customer current equipment and platforms.
- Patience and ability to deal with a wide variety of departmental issues.
- Skilled at team building and consensus building.
- Ability to plan strategies, create and track strategy implementation, track plans, activities, and milestones, coordinate activities and deliverables across the program, and report to executive leadership
- Ability to analyze and manage project risks and issues and manage client’s expectations and satisfaction by performing quality assurance on all deliverables,
- Experience in managing customer and stakeholder relationships, and tracking deliverable development and sign-off
- Excellent communication, effective leadership and interpersonal skills.
- Extensive knowledge of Department of Defense, United States government structure and agency procedures and policies for identifying and developing potential business opportunities.
- Strong analytical skills to support site operations.
3. BA in Operations Management with 7 years of Experience
- Strong knowledge of products and technologies including current and potential applications
- Strong knowledge of target customer markets
- Skilled in the development and implementation of program strategy and tactics
- Ability to generate cohesive program plans
- Able to establish and assure adherence to budgets, schedules, work plans, and performance requirements
- Ability to develop and implement a product-oriented WBS and WBS Dictionary
- Ability to track work accomplished to baseline plans and identify issues, track progress, and follow through on effective corrective actions based on data analysis and trends
- Skilled in communicating issues, impacts, and corrective actions on programs to internal and external representatives
- Ability to understand and analyze program financial data
- Strong verbal and written communication skills
- Ability to evaluate quality of work product to ensure satisfaction of customer requirements
- Strong understanding of advanced risk and opportunity management techniques and ability to apply them to programs
4. BS in Industrial Engineering with 6 years of Experience
- Ability to lead teams in matrix organization, and across multiple sites all working toward a common goal
- Outstanding relationship management
- Ability to execute company policies that affect immediate operations
- Ability to develop and execute proposal plans and strategies
- Ability to lead program in customer negotiations and negotiate win-win solutions
- Erroneous decisions or recommendations or failure to complete assignments normally result in serious delays and considerable expenditure of additional time, human resources, and funds
- Ability to interact frequently with internal personnel and outside representatives at various levels
- Knowledge of and ability to manage a continuous process improvement program to consistently guarantee highly effective maintenance operations.
- Ability to communicate effectively, both orally and in writing, to gain cooperation from others through tact, courtesy, and diplomacy
- Knowledge of various computer skills desirable (ex: Excel, Word, PowerPoint, etc.).
- Ability to interact and communicate effectively with personnel at all organizational levels.
- Experience leading/managing multi-functional teams
- Knowledge of LM program and financial management policies and processes
5. BA in Public Administration with 7 years of Experience
- Experience managing Agile Software Development Teams.
- Experience with the Scaled Agile Framework (SAFe) methodology
- Familiarity with the process, techniques and strategies of modernizing legacy applications to a SOA and Cloud based environment.
- Ability to perform senior project-level scheduling, cost accounting, and risk management of complex software applications.
- Ability to analyze data and determine and document the best method of meeting customer requirements.
- Problem-solving skills and ability to resolve issues independently when needed.
- Experience and domain knowledge of US Mobility Air Forces (MAF) Command and Control (C2) Systems.
- Superb communication and writing skills
- Experience performing PM functions with respect to DoD programs/projects, supervising contractor personnel, and communicating policies, purposes, and goals of the organization to subordinates
- Experience with risk and schedule management
- Experience with hardware development and/or software development programs
- Ability to succeed in fast-paced environments and manage simultaneous program efforts
- Knowledge of electronic warfare, RF, or signal processing concepts
6. BS in Computer Science with 10 years of Experience
- Understanding of the National CSO and SSO policy and experience in working on large water/wastewater programs.
- Familiarity with federal and state regulatory programs related to CSO and SSO control is a plus.
- Familiarity with water/wastewater utility operational best practices, implementation of CMOM programs, and current wet-weather overflow control technologies for CSO and SSO control
- Excellent written and verbal communication skills, as well as strong analytical and problem-solving skills.
- Excellent communication and presentation skills
- Agile Certification (SAFe, Certified Scrum Master, PMI-ACP)
- Knowledge of Amazon Web Services (AWS)
- Knowledge of DevSecOps and its implementation in a cloud environment
- Experience using EVMS
- Experience with supporting federal contract operations
- Experience with learning services delivery contracts
- Strong customer service and troubleshooting skills
- Experience with rapid acquisition and tailoring
7. BS in Civil Engineering with 5 years of Experience
- Experience in performing tasks such as staffing, budgeting, and scheduling.
- Experience in a scientific research or clinical environment or a Federal agency is preferred.
- Exceptional oral and written communication skills in order to clearly and meaningfully interact with peers, outside agencies, vendors, providers, and Military stakeholders.
- Excellent problem-solving ability with experience coaching, training and disciplining employees.
- Knowledge and skill in using quality and risk management programs and processes to identify issues to improve practice and ensure compliance.
- Ability to create, interpret and present computer-generated outcome analysis information in order to provide timely and effective peer and higher-level educational programs or project briefings.
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
- Ability to plan, analyze, evaluate, and manage the project.
- Ability to manage one or more Task Orders.
- Ability to serve as the Contractor's authorized point of contact and shall ensure contract compliance and satisfactory performance.
- Ability to supervise, coordinate work schedules, resolve issues, and ensure high-quality, compliant performance of all tasks by personnel working on the contract.
- Ability to oversee the quality and timely submission or deliverables, reports, etc.
8. BA in Economics with 3 years of Experience
- Ability to provide analysis of project requirements and accurate cost estimates.
- Ability to provide program and related performance process improvements through the Quality Control Plan.
- Ability to provide and gather required information to assist with coordination support efforts.
- Ability to provide timely and effective conflict and issue resolution.
- Capability to effectively resolve and respond to issues directly with the Government.
- Ability to perform various administrative and related tasks and functions
- Experience in assessing survey results, preparing correspondence, reports, and forms
- Experience in maintaining historical records, reference libraries, regulations and other miscellaneous publications
- Experience in establishing and maintaining office functional files and reference files.
- Strong communication skills, both written and verbal
- Professional demeanor, with experience working directly with clients
- Organizational skills, with ability to plan and meet deadlines
9. BS in Supply Chain Management with 7 years of Experience
- Demonstrated record of accomplishment leading performance-based and outcome-based programs and staff.
- Strong leader who ably develops/leads a high-performing, mission-centric team.
- Demonstrated record of success in and experience with Army Special Operations and all USASOC component command operations.
- Experience in leading and supervising a multi-disciplinary staff (250+ personnel) of various levels of expertise.
- Outstanding analytic and problem-solving skills, especially when working in a dynamic environment that consistently interfaces with DOD, military/civilian personnel and industry partners.
- Demonstrated expertise in the integration of complex programs and successfully managing disparately located personnel.
- Ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors across the customer base.
- Ability to possess a high degree of originality, creativity, and initiative requiring minimal supervision
- Demonstrated experience presenting briefings to senior leaders and customer stakeholders.
- Excellent oral and written communication skills.
- Able to pass government background checks and obtain clearance by the contract
- Experience in scientific IT project management is highly desired
- Experience supporting computational science, research computing, scientific computing, IT, bioinformatics, or comparable cross-functional initiatives involving life science projects
10. BA in International Relations with 10 years of Experience
- Ability to lead and facilitate cross-functional teams to create effective solutions and meet program goals
- Strong communication skills to deliver technical and programmatic briefings to federal customers and stakeholders
- Demonstrated experience developing and managing project schedules
- Proven ability to multi-task and deliver goals on time with the highest quality
- Experience in working in a regulatory environment
- Experience within a regulated environment such as FDA, CMS or CDC.
- Experience working with or supporting research or scientific computing infrastructure including High-Performance Computing (HPC), large-scale storage, and virtualization
- Experience in the development and delivery of Operations and Maintenance support for the scientific community
- Knowledge of federal information security and compliance requirements as they align with scientific computing needs.
- Experience in managing enterprise operations including Cloud implementation, Cyber Security, data centers, networks, end-user services and SOC operations
- Ability to collaborate with senior-level customers and technical staff in forming strategies to improve performance, reliability, and cost-effectiveness
- Experience leading and supervising a multi-disciplinary staff of various labor categories and skills and a large group of subcontractors to deliver IT Services
- Experience working in a fast-paced environment with competing priorities.
- Experience in presenting material to senior Government officials and communicating and coordinating with other Government contractors and stakeholders.