Job Summary:

• Provide strategic and operational support to W3BCLOUD's team
• Owning the day to day running of W3B Data Centers at partner sites
• Drafting key process and policies for the Safety and Security of all W3B assets and Employees
• Implementation and continuous Audit of Process and Policy linked to all data center activities
• Designing and report key dashboards to push data to the wider team
• Plan, grow and lead all people duties of the W3B data center staff, inclusive of attraction, retention and development
• Leads W3B data center expansion WW including locating sites/partners and negotiating co-lo contracts
• Draft presentations and reports for board and shareholder as required
• Coordinate with various departments and perform integration of critical systems into infrastructure
• Perform troubleshooting on data center, identify issues and assist in timely resolution of the same

Skills on Resume:

• Operational Management (Hard Skills)
• Policy Implementation (Hard Skills)
• Data Reporting (Hard Skills)
• Staff Development (Soft Skills)
• Project Management (Hard Skills)
• Cross-Department Coordination (Soft Skills)
• Troubleshooting Skills (Hard Skills)
• Presentation Skills (Soft Skills)

Job Summary:

• Monitors online system performance and reports all anomalies and unusual incidents to Management, and Corporate and Operations Support Teams.
• Provides direction and feedback to the Systems Support Team.
• Provides first tier support for all incidents while managing and coordinating all necessary support until issue has been resolved.
• Interface with Operations and Systems to keep test and production systems in sync and at top performance at all times.
• Fill in for roles of the Systems team for system support/testing/processing
• Arrange for and manage user acceptance testing of new and/or improved software.
• Oversee the testing and implementation of software releases.
• Work with Corporate Software Development to design the requirements for software enhancements
• Define the details of required software corrections
• Plan for and conduct testing and implementation of software releases
• Communicates all incidents and reporting to Lottery as needed and required.
• Provides supervision to ensure all projects and tasks are completed in a timely manner and all contractual requirements are met.
• Creates and maintains operational procedures.

Skills on Resume:

• System Monitoring (Hard Skills)
• Team Direction (Soft Skills)
• Incident Management (Hard Skills)
• Performance Optimization (Hard Skills)
• User Acceptance Testing (Hard Skills)
• Software Implementation (Hard Skills)
• Project Supervision (Soft Skills)
• Procedure Development (Hard Skills)

Job Summary:

• Oversee the installation of operating systems, network systems, software, and hardware
• Monitor system operations to detect potential problems
• Implement network systems to support communication between all departments
• Provide technical direction and guidance to team members
• Provide quality assurance review of new and existing software products
• Manages the deployment of software into the Production environment.
• Reviews work performed by the Assistant Operations Manager, Assistant Systems Manager, and Systems Support members.
• Maintain ClearQuest database of software change requests utilizing the RFC process.
• Coordinates, manages, and performs ongoing and continuous training on Operational Processes and Procedures, and other related tasks and duties required to maintain a complex set of systems with maximum reliability.
• Reviews, monitors, and mentors Operational staff.

Skills on Resume:

• System Installation (Hard Skills)
• Operational Monitoring (Hard Skills)
• Network Implementation (Hard Skills)
• Technical Guidance (Soft Skills)
• Quality Assurance (Hard Skills)
• Software Deployment (Hard Skills)
• Staff Management (Soft Skills)
• Training Coordination (Soft Skills)

Job Summary:

• Applies leading trends in data center design, operational and environmental excellence, and leading-edge technologies to determine and recommend changes to the data center that will improve the reliability, availability, and performance of the data center services and enable Injazat’s competitive edge
• Develops, maintains, and innovates to continuously improve the services provided for data center clients and to improve customer satisfaction
• Ensures readiness for growth through accurate and cost-effective capacity and space planning
• Develops, documents and implements data center policies, working practices and control procedures for internal and external resources working in an active data center
• Ensures and verify that all data center operational, environmental, and quality standards and certifications are being implemented and maintained.
• Ensures and verify that service delivery is being maintained in accordance with the client Service Level Agreements.   
• Coaches and mentors team members to achieve personal development and professional excellence. 
• Observes, maintains and documents data center team performance against company set KPIs
• Manages and implement data center construction activities, certifying results in a commissioning Report of Record.
• Develops gap analyses, recommendations and action plans in a consulting role to data center executive leaderships and managers.
• Performs analysis of mission critical facility systems following data center failures, developing reports and recommendations on operation improvements to prevent or lessen the impact of the Data Center failure on IT equipment.

Skills on Resume:

• Data Center Design (Hard Skills)
• Service Improvement (Soft Skills)
• Capacity Planning (Hard Skills)
• Policy Development (Hard Skills)
• Quality Standards Compliance (Hard Skills)
• Team Coaching (Soft Skills)
• Performance Monitoring (Hard Skills)
• Failure Analysis (Hard Skills)

Job Summary:

• Delegation and supervision of supervisor lead teams throughout the facility
• Review departmental procedures and conduct performance reviews
• Communicate facility items that need to be addressed per department
• Direct communication with upper management in regards to build schedule and assigned daily tasks
• Mentor and assist fellow technicians during the build process
• Develops and reviews scope of work, contracts and costs, committing the resources of Injazat to fulfilling client expectations for commissioning, consulting, assessment and analysis work. Assist in negotiation of contract values.
• Liaise as required with client and IT operation on issues affecting the data center performance and delivery.
• Ensures financial performance of the data center services by identifying and delivering initiatives to minimize short-term operational cost and medium-term/ longer-term costs of operating the data center.
• Maintains primary client contract and project management for data center facilities operations and service delivery issues.
• Provides data center expertise in pre-sales and fulfillment of contracted scopes of work.
• Provides professional consulting services to clients in development of data center solutions

Skills on Resume:

• Team Delegation (Soft Skills)
• Performance Review (Soft Skills)
• Effective Communication (Soft Skills)
• Mentoring Technicians (Soft Skills)
• Contract Negotiation (Hard Skills)
• Client Liaison (Soft Skills)
• Financial Analysis (Hard Skills)
• Consulting Expertise (Hard Skills)

Job Summary:

• Overseeing 7x24 operations and maintenance of the IT hardware and peripheral equipment.
• Maintains expert knowledge of all environmental devices in the data center (HVAC, Halon system, Power infrastructure, UM4100 Monitor.)
• Oversees and approves building/hardware maintenance and hardware installations.
• Authorizes vendor service calls to resolve hardware/software problems, ensures satisfactory service, and monitors and evaluates vendor problems.
• Knowledgeable in the procedures for bringing the computer system(s) up or down as in scheduled shutdowns/startups, and Data Center emergency procedures.
• Responsible for managing the support contracts for various IT Infrastructure hardware.
• Responsible for the performance of the team and performs semi-annual performance appraisal process for direct reports.
• Responsible for identifying staff training and development needs and implementing the appropriate training programs.
• Maintains metrics on data team productivity, assists the establishment and implementation of systems and procedures, and analyzes existing methods and recommends alternatives to increase production efficiency.
• Over-see the team responsible for logging and documenting IT Service impacting production problems, this includes variances in after-hours change activities and Incident Reports following ITIL standards
• Oversees and executes Major Incident Management processes, drives events to ensure that the necessary teams are engaged and focusing on a prompt return to service. 
• Ensures timely Management communications and detailed documentation of events.
• Responsible for the administration of the IT notification and escalation tools for contacting both support teams and business units.

Skills on Resume:

• Operations Oversight (Hard Skills)
• Environmental Systems Knowledge (Hard Skills)
• Maintenance Approval (Hard Skills)
• Vendor Management (Soft Skills)
• Emergency Procedures (Hard Skills)
• Performance Management (Soft Skills)
• Training Development (Soft Skills)
• Incident Management (Hard Skills)

Job Summary:

• Promote company’s mission, core values, and guiding principles
• Manage the CIO Service’s 24/7/365 Operations Support Center and Data Center Administration Support
• Manage a team in an Agile environment
• Effectively assess team’s workload to prepare weekly, monthly and quarterly reviews illustrating delivery effectiveness, metrics review and areas of opportunity (include tracking).
• Works with co-location data center vendors to ensure uptime of critical infrastructure
• Monitor performance of $2.5 million CIO Services Data Centers to determine cost and productivity levels, and to make recommendations for improving overall performance
• Ensure satisfactory audit and compliance reviews by implementing bulletproof processes and procedures
• Partner with CIO Services teams to remediate outages and hardware related issues/vulnerabilities.
• Coordinate development team for management of project related drawings, tracking, etc.
• Assess vendors and develop test strategies for operational usage of application tools for computer operators and site system administrators to successful complete job requirements
• Assists with implementation of business continuity and disaster recovery solutions.
• Maintains a safe and secure work environment

Skills on Resume:

• Mission Promotion (Soft Skills)
• Operations Management (Hard Skills)
• Agile Team Leadership (Soft Skills)
• Performance Assessment (Hard Skills)
• Vendor Management (Soft Skills)
• Audit Compliance (Hard Skills)
• Project Coordination (Soft Skills)
• Business Continuity Planning (Hard Skills)

Job Summary:

• Represent and organize a team to deliver on, technical IT infrastructure capabilities and be accountable for service delivered / design approaches to achieve required service levels.
• Maintain Pega’s Azure, O365, mail, messaging and active directory infrastructure
• Manage resources and develop staff, both individual contributors and 1st line Managers
• Lead Systems Operations team on diverse technical projects and rollouts.
• Participate in the implementation of new business infrastructure
• Provide management reporting on capacity, performance, uptime, and others as requested by management
• Work with vendors, participate in contract negotiations, and support license compliance 
• Serve as an escalation point for infrastructure related issues
• Oversee the installation of operating systems, network systems, software, and hardware
• Monitor system operations to detect potential problems
• Implement network systems to support communication between all departments
• Provide technical direction and guidance to team members
• Provide quality assurance review of new and existing software products

Skills on Resume:

• Team Leadership (Soft Skills)
• Infrastructure Management (Hard Skills)
• Resource Development (Soft Skills)
• Project Management (Hard Skills)
• Vendor Negotiation (Soft Skills)
• Technical Support (Hard Skills)
• System Monitoring (Hard Skills)
• Quality Assurance (Hard Skills)

Job Summary:

• Maintaining order within DC facilities by reviewing and enforcing compliance with all applicable guidelines and policies for staff working in or around data centre infrastructure.
• Serving as a deputy for Asia-pacific regional data centre management, acting as a mentor to regional peers.
• Informing and guiding the efforts of internal and vendor staff, including data centre operations, hardware installation and break/fix, and cabling teams.
• Joining and owning various initiatives and projects within the global Data Centre Services team and continually improving the quality of service delivery.
• Participating in continuous inventory management and reconciliation processes.
• Participating in access management, ensuring that only people who need to be in data centres and critical rooms are permitted to enter.
• Lead a team of technical resources
• Run meetings and lead audits
• Oversee documentation adheres to requirements
• Ensure team members follow the process

Skills on Resume:

• Compliance Enforcement (Hard Skills)
• Regional Management (Soft Skills)
• Team Mentoring (Soft Skills)
• Service Improvement (Hard Skills)
• Inventory Management (Hard Skills)
• Access Control (Hard Skills)
• Team Leadership (Soft Skills)
• Documentation Oversight (Hard Skills)