CUSTOMER TECHNICAL SUPPORT MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jan 15, 2025 - The Customer Technical Support Manager excels in gateway and payment ecosystems, focusing on integration, onboarding, and lifecycle management from a customer success perspective. Demonstrates strong technical capabilities with back-end systems and adept at troubleshooting hardware issues, ensuring swift problem resolution through superior analytical skills. Encourages innovative ideas within an open company culture, emphasizing clear, concise, and effective communication and efficient support prioritization.

Essential Hard and Soft Skills for a Standout Customer Technical Support Manager Resume
  • Integration Management
  • Gateway Proficiency
  • Payment Ecosystems
  • Hardware Troubleshooting
  • Back-End System Management
  • Analytical Problem-Solving
  • Technical Support
  • System Configuration
  • Data Analysis
  • Network Security
  • Customer Success Orientation
  • Effective Communication
  • Creative Problem-Solving
  • Initiative Taking
  • Rapid Learning
  • Adaptability
  • Open-Mindedness
  • Leadership
  • Conflict Resolution
  • Time Management

Summary of Customer Technical Support Manager Knowledge and Qualifications on Resume

1. BA in Information Technology with 5 Years of Experience

  • Experience in working with various gateways and can understand gateway and payments ecosystem, as well as unattended merchants.
  • A clear understanding of integration, onboarding, and lifecycle and approaching from a Customer Success focus.
  • Take initiative, company culture is open to good ideas -focused on the overall destination
  • Open to innovative ideas
  • Experience with technical ability in back-end systems.
  • Experience troubleshooting issues with hardware devices
  • Excellent analytical and problem-solving skills to get issues resolved quickly
  • Creativity with an enthusiastic desire and ability to learn and rapidly apply that information
  • Excellent written communication skills, always clear and concise, and grammatically correct
  • Ability to take requests from a variety of sources, effectively prioritize them, and publish a plan for efficient support

2. BS in Computer Science with 7 Years of Experience

  • Have relevant professional experience in e-commerce
  • Familiar with Technical Customer Support and have already gained a first insight
  • Highly customer-oriented. 
  • Strong XML and CSV skills, excellent IT skills
  • Fluent in written and spoken German and have a good command of English
  • An independent, self-reliant way of working 
  • Goal-oriented and able to work independently
  • Working with a CRM & Ticket Management System
  • Experience within the Payments industry, HTML, CSS, and JavaScript 
  • Good Knowledge of XML, REST, JSON, PHP, and basic Java

3. BA in Management Information Systems with 3 Years of Experience

  • Service-oriented and results focused
  • Ability to work as part of a fast paced, high performance team
  • Strong communication, interpersonal, and technical skills 
  • Leadership skills, and ability to manage conflict
  • Ability to handle multiple assignments
  • Experience prioritizing tasks and meeting deadlines
  • Strong organizational skills
  • High emotional intelligence
  • Excellent decision making, analytical, and customer services skills
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