CUSTOMER SUPPORT SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: July 07, 2025 - The Customer Support Professional demonstrates strong proficiency in handling customer inquiries across multiple channels with professionalism and efficiency. This position possesses experience in resolving technical issues, managing complaints, and ensuring high customer satisfaction. This role requires excellent communication skills and adapt quickly to new tools and support systems.

Essential Hard and Soft Skills for a Standout Customer Support Resume
  • Technical Support
  • Issue Diagnosis
  • OS Troubleshooting
  • Audit Compliance
  • Code Development
  • System Integration
  • Analytical Troubleshooting
  • Order Processing
  • Data Analysis
  • Schedule Management
  • Customer Rapport
  • Technical Guidance
  • Process Adherence
  • Customer Experience
  • Work Integrity
  • Relationship Building
  • User Training
  • Client Communication
  • Escalation Handling
  • Task Organization

Essential Hard and Soft Skills for a Standout Customer Support Resume

1. BS in Information Technology with 3 years of Experience

  • Experience in marketing or sales activities
  • Good communication skills in English and a high level of attention to detail.
  • Ability to multitask and manage conflicting priorities.
  • Knowledge in Letter of Credit, Customs regulations, Form D and COO documentation.
  • Strong computer skills in Microsoft Office and internet applications.
  • Excellent interpersonal and communication skills.
  • Multilingual with proficiency in English and Mandarin, conversant in BM.

2. BA in Communication Studies with 5 years of Experience

  • Understanding of and an ability to competently explain “existing business” processes
  • Ability to process individual policyholder/trustee Extranet registrations
  • Ability to produce illustrations in force
  • Ability to produce chargeable event calculations
  • Ability to support and participate in any campaigns, including the generation of leads
  • Good working knowledge of Microsoft Office applications (Word, Excel, Outlook)
  • Ability to draft letters/faxes
  • Experience within a customer-facing administration role

3. BS in Business Administration with 2 years of Experience

  • Fluency in English, German and/or French
  • Exceptional interpersonal and customer service skills
  • Advanced knowledge of administrative recordkeeping
  • Familiar with sales reports and sales records
  • Proficient with word processing and spreadsheet software
  • Excellent written and verbal communication skills

4. BA in Psychology with 3 years of Experience

  • Strong communication and listening skills
  • Good attention to detail and accuracy
  • Competent with MS Office applications
  • Previous customer service or administration skills in a call centre environment
  • Computer literate and competent with MS Office applications
  • Ability to prioritise tasks
  • Ability to work in a pressurised environment

5. BS in Computer Science with 4 years of Experience

  • Ability to learn and apply new applications quickly.
  • Strong organizational, customer service, and troubleshooting skills with an attention to detail.
  • Ability to logically and efficiently troubleshoot customer issues, offering solutions, suggestions, and workarounds to issues and questions.
  • Ability to communicate clearly, patiently, professionally, and with empathy to a wide variety of both internal and external customers via phone, chat, email and social media.
  • Ability to remain calm in high-pressure and stressful situations.
  • Willingness to collaborate with team members and other departments on projects.
  • Proficient in basic MS Office applications.
  • Experience with an Audio or web conference provider 
  • Knowledge of Salesforce

6. BA in English with 3 years of Experience

  • Understanding of accounting principles and financial business operations.
  • Strong analytical and problem-solving skills.
  • Strong organizational skills with the ability to multitask in a fast-paced environment.
  • Ability to learn quickly and research complex issues.
  • Excellent written and verbal communication skills, including a clear speaking voice and good use of English language grammar.
  • Proven success in a team environment.
  • Experience working with or implementing Sage Intacct or other ERP/Financial software applications.
  • Experience using CRM software such as Salesforce.
  • Understanding of Internet and Cloud technologies.

7. BS in Marketing with 4 years of Experience

  • Broad technology background including SQL query generation, or T-SQL development, Active Directory, proprietary software troubleshooting, and data analysis, among others.
  • Ability to communicate effectively with others using the spoken word.
  • Ability to communicate in writing clearly and concisely.
  • Ability to take care of the customers' needs while following company procedures.
  • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
  • Ability to look beyond the standard solutions.
  • Ability to formulate a sound decision using the available information.
  • Ability to find a solution for or to deal proactively with work-related problems.
  • Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

8. BA in International Relations with 2 years of Experience

  • Warehouse and/or Transport industry experience
  • Intermediate Excel, Word, and PowerPoint skills
  • Strong written and oral communication skills
  • Strong customer service orientation
  • Ability to establish and maintain effective rapport with personnel at all levels, within and external to SCS
  • Highly organized and able to juggle competing priorities effectively
  • Able to demonstrate the highest level of confidentiality at all times

9. BS in Management Information Systems with 4 years of Experience

  • Excellent overall understanding of Intel Architecture with microprocessor architecture, chipset architectures, system architecture, platform hardware design, platform software design, firmware design etc.
  • Ability to learn new technology, work with minimal supervision, establish and track quarterly objectives and multitask effectively.
  • Ability to create customer-ready collateral, white papers, and training materials
  • Strong customer communication skills and the ability to manage urgent customer requests.
  • Experience in Linux kernel, embedded software development, debugging on source code level and proposing a fix patch.
  • Expertise in firmware and software development and debugging
  • Experience in a scripting language, e.g., Python, GO, or shell script.
  • Expertise in enterprise cloud infrastructure such as AWS, Azure, and Google Cloud Platform.
  • Experience in functional safety and ROTS domain 

10. BA in Sociology with 3 years of Experience

  • Ability to work autonomously in challenging customer environments, taking ownership and accountability.
  • Proactive, solution-oriented problem-solving skills.
  • Exhibits the mindset/skillset to deliver excellent Customer Service with the understanding of Incident, Problem and Service Request management processes.
  • Advanced understanding of HR, Recruitment and payroll-related business processes
  • Excellent customer-facing skills, comfortable engaging via phone and email, able to easily interpret requirements into functional specifications.
  • Strong written and verbal presentation skills
  • Patience and tenacity in handling customer demands
  • Experience working in a fast-paced customer support environment
  • Experience in HR/payroll software and operations
  • Knowledge of the Sage People and Salesforce.com platform.

11. BS in Software Engineering with 2 years of Experience

  • Excellent Knowledge of Microsoft Office.
  • Fluent in French and English.
  • Ability to thrive in a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Ability to prioritise tasks and work to strict deadlines and effectively manage time.
  • Ability to deliver high standards of quality.

12. BA in Public Relations with 3 years of Experience

  • Knowledge in Trading, Risk Management, Media, and Wealth Management products and applications
  • Professional native speaker of Japanese, ability to communicate and engage verbally and in writing in English
  • Well-developed analytical skills with the ability to problem solve and develop solutions.
  • Excellent service skills including active listening, focusing, and fully understanding customer's needs
  • Ability to learn and possess a growth mindset
  • Expert understanding of relevant products and data. 
  • Understanding of client needs. 
  • Detail-oriented with sound information probing skills.
  • Well-developed analytical skills with that can problem solve and develop solutions.
  • Experience in a customer service or contact center environment

13. BS in Data Analytics with 4 years of Experience

  • Strong for those with the following experience
  • Experience in working and managing both voice and non-voice accounts that handle SMS, Chat, and Email contacts
  • Experience in working on operations or projects that involve supporting and resolving issues in online marketplaces, communities, eCommerce, and or consumer/app products
  • Ability to communicate effectively in English
  • Comfortable working in a fast-paced tech startup environment
  • Experience using Salesforce and Teleopti
  • Experience in project management
  • Background and/or training in process improvement methodologies such as Lean or Six Sigma
  • Background and/or training in COPC

14. BA in Education with 2 years of Experience

  • Experience as a customer support lead or specialist within a similar environment
  • Experience in developing and managing a team of engineers
  • Interest in technology and the ability to learn quickly to embrace EasyMile’s technology
  • Ability to work effectively in a multicultural environment
  • Good written and verbal communication skills
  • Perfect fluency in written and oral English

15. BS in Telecommunications with 3 years of Experience

  • Able to communicate clearly and professionally through online and verbal communication channels
  • Team player with initiative, willing to learn, appreciates mentoring/knowledge sharing among team members and building a positive team culture
  • Outstanding communication and time management skills
  • Good interpersonal & communication skills
  • Attention to detail and ability to multitask
  • Ability to thrive in a fast-paced, ambitious startup
  • Effective communication in English

16. BA in Journalism with 5 years of Experience

  • Ability to read, write, speak and understand English
  • Attributes such as initiative, objectivity, consistency and accuracy
  • Use of business judgment, organization and time management
  • Ability to identify and address business needs from a quality perspective
  • Proficiency with tools and billing systems used by customer care and sales (Internal Applicants)
  • Ability to work in multiple data systems, using multiple monitors
  • Proficient understanding of Charter product offerings and all lines of business
  • Ability to handle various tasks simultaneously, organizes, prioritizes, and works efficiently and effectively under deadlines
  • Intermediate/Advanced knowledge of Microsoft Office applications, specifically Excel, Outlook, Word
  • Ability to communicate effectively in written and verbal form for the needs of the audience.
  • Decision-making and problem-solving skills and the ability to make decisions and solve problems while working under pressure, critical thinking skills

17. BS in Human Resource Management with 4 years of Experience

  • Experience in technical support and or technical field service support.
  • Strong background in hardware, product software, and devices.
  • Expert in products supported (including the ability to train all areas) and able to handle any problem situation including customer escalation.
  • Excellent oral/written communication and interpersonal skills.
  • Ability to multitask and complete assignments on schedule.
  • Ability to use Microsoft Office including Excel, Access, Word, and PowerPoint.
  • Strong analytical and troubleshooting skills.
  • Knowledge or aptitude for technical automotive applications or tools and equipment

18. BA in Linguistics with 2 years of Experience

  • Experience in a service-oriented position
  • Exceptional internal and external customer service
  • Impeccable phone etiquette and the ability to match a customer's sense of urgency
  • Excellent verbal and written communication skills
  • Demonstrates a high degree of commitment to the organization
  • Ability to assimilate into the company culture
  • Technical aptitude & proficiency with MS products including Word, Excel, and PowerPoint

19. BS in E-commerce with 4 years of Experience

  • Strong written, verbal, and organizational skills
  • Strong understanding of technological platforms and web infrastructure
  • Experience with enterprise social media networks
  • Excellent problem-solving, critical thinking, and analytical skills
  • Able to learn new technologies
  • Ability to work effectively cross-functionally with Product, Sales and Customer Success.
  • Excellent customer relationship skills (customer-facing, ability to assess customer needs and interact with all levels of management)
  • Committed team player with the ability to function both independently and as part of a team
  • Able to work efficiently under time constraints.
  • Experience working with social media platforms and listings management software
  • Experience working with local landing pages and SEO

20. BA in Media Studies with 3 years of Experience

  • Previous technical support supervisory or leadership experience in a large support organization
  • Experience successfully supervising, mentoring and leading peers or subordinate employees
  • Experience in hardware and software support
  • Ability to manage difficult or emotional customer escalations
  • Detail-oriented with strong ability to follow through
  • Excellent organizational and time management skills
  • Strong PC skills and knowledge of MS applications including Excel, PowerPoint, Word and Outlook
  • Ability to provide problem summaries and status updates to next-level management
  • Experience in Medical Imaging (Ultrasound, CT, and Radiology)
  • Technical certifications(CCNA, MCSE, MCP, or A+ and/or equivalent work experience)

21. BS in Customer Service Management with 2 years of Experience

  • Excellent problem-solving, leadership, and customer service skills
  • Strong organizational skills and the ability to multitask within a fast-paced environment
  • Ability to collaborate with co-workers across the organization
  • Proficient knowledge of MS Office Suite (Word, Excel, Outlook)
  • Supervisory experience in a call center environment
  • Ability to prioritize tasks that change frequently and manage unexpected demands
  • Dependable, follows instructions and takes initiative to solve problems
  • IVR Phone systems experience
  • Experience with Salesforce or other Force.com platforms
  • Knowledge of HTML, CSS, JAVASCRIPT

22. BS in Operations Management with 3 years of Experience

  • Demonstrated strong interpersonal skills.
  • Experience in process development and implementation efforts.
  • Comfortable with data, analytics, and system architecture methodologies.
  • Experience in project management efforts and activities.
  • Experience in the supervision of a team. 
  • Able to demonstrate coaching and mentoring capabilities.
  • Experience performing UAT, QA, creating test plans, and completing initiatives on time.
  • Demonstrated skills and a high level of attention to detail. 
  • Able to prioritize and exhibit a high level of organization.
  • Willingness to learn and understand the complexity of industry and business.
  • Understands HIPAA and the importance of the privacy of patient data.
  • Proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook
  • Ability to utilize specialty software applications for the position.
  • Ability to multi-task and work in a fast-paced, deadline-driven environment.

23. BA in Anthropology with 4 years of Experience

  • Basic experience in any backend language including Python, Java, .Net, or another object-oriented programming language, and willingness to learn Python
  • Knowledge of SQL queries
  • Excellent organizational, written, and oral communication skills 
  • Able to convey technical jargon in a wide array of syntax
  • Strong verbal and written communication, willingness to contribute to knowledge base articles
  • Experience communicating complex customer issues to development teams
  • Ability to empower end-users to support themselves using the knowledge base
  • Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation
  • Basic knowledge of various mobile platforms (e.g. iOS, Android)
  • Previous work in the transportation space (e.g. transit agency, university transportation, TNC company, and fleet asset management)
  • Experience providing customer support and troubleshooting issues in a SaaS environment with an assertive deployment schedule
  • Experience working with vehicle telematics
  • Basic understanding of how SaaS integrations work
  • Experience with Zendesk, Jira, Confluence, Quip, and similar tools
  • Knowledge of PagerDuty, Google Docs, Sheets, Slides, Meet, Zoom, and Gmail

24. BS in Hospitality Management with 5 years of Experience

  • General knowledge of business and accounting flows and transactions.
  • Excellent problem-solving, communication and, interpersonal skills along with patience, a customer-friendly attitude, and the ability to work in a team environment.
  • Technology background or strong personal interest in technology.
  • Ability to troubleshoot and resolve difficult problems.
  • Strong work ethic and high level of initiative and efficiency.
  • Great communication skills that can be tailored to the client’s needs.
  • Ability to learn quickly in a self-directed environment with minimal supervision.
  • Ability to adapt to change.
  • Function professionally in a corporate environment.
  • Ability to change priority and go from task to task quickly and efficiently.
  • Ability to manage multiple high-priority issues simultaneously.

25. BA in Political Science with 4 years of Experience

  • Knowledge of Security (including anti-malware) tools, technologies and processes
  • Software and/or hardware firewall implementation and management
  • Endpoint security experience, troubleshooting, including design, implementation, and management
  • Knowledge of Microsoft Windows, macOS, and Linux, including the ability to troubleshoot services, applications, and drivers
  • Familiar with SSL communication and other encryption technologies
  • Experience in troubleshooting client/server applications
  • Experience with Microsoft SQL, connection and simple queries
  • Experience with Python and/or other programming languages and concepts
  • Experience with virtualization environments (VMware, AWS, Azure)
  • Ability to communicate effectively both verbally and in writing
  • Security network and systems-related professional certifications
  • Able to debug problems and deliver solutions with a high level of customer satisfaction
  • Ability to work through complex problems and isolate core issues, combined with superb troubleshooting logic
  • Excellent time management skills
  • Ability to present to small groups of technical individuals
  • Enjoys problem-solving and displays an eagerness to learn new technologies/skills

26. BS in Industrial Engineering with 3 years of Experience

  • Demonstrated verbal and written communication skills with external/internal parties
  • Ability to support Email, Phones and Chat during the same shift
  • Ability to navigate multiple computer systems, platforms, and web tools
  • Proven ability to understand complex issues
  • Experience with Microsoft Office
  • Experience in troubleshooting problems
  • Experience working with customers via email, chat and over the phone
  • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
  • Demonstrated ability to work as an effective teammate
  • Experience in a technical support process, especially for web-enabled software products or services
  • Detail-oriented and focused on process improvements
  • Basic familiarity with web technologies and HTML
  • Fluency in German, French or Portuguese

27. BS in Customer Experience Management with 4 years of Experience

  • Knowledge of Business intelligence and data visualization tools (Tableau, PowerBI, Logi)
  • Knowledge of SQL, including writing queries, understanding output (Microsoft SQL)
  • Familiarity with scripting and automation (bash, Python, PySpark)
  • Understanding of cloud administration (Azure)
  • Understanding of PaaS services and Infrastructure Management (Azure)
  • Understanding of ITIL framework 
  • Foundational knowledge of ServiceNow
  • Understanding of DevOps culture and principles
  • Familiarity with REST APIs (concepts and use)
  • Scheduling jobs & setting up alerts
  • Familiarity with backups, business continuity, and disaster recovery
  • Basic understanding of web application architecture
  • Familiarity with ETL tools, pipelines and services
  • Familiarity with Version control (GitHub)

28. BA in History with 5 years of Experience

  • Excellent diagnostic and troubleshooting skills.
  • Experience with contemporary Operating Systems, Networking Concepts, and Computer Security concepts.
  • Knowledge of Commvault solutions
  • Understanding backup theory and design.
  • Knowledge of Backup and data management fundamentals.
  • Knowledge of Virtualization, Storage and Office 365 
  • Basic understanding of Azure
  • Ability to utilize ticket data, product documentation and other resources to research and resolve client technical issues.
  • Strong customer service/satisfaction ethic.
  • Excellent telephone and Chat etiquette, including strong verbal communication and listening skills.
  • Solid written communication skills.
  • Ability to learn new technologies quickly and then leverage gained knowledge.
  • Able to work productively and autonomously without significant assistance
  • Able to multitask and effectively prioritize within a high-volume/time-sensitive environment.
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