Job Summary: 

• Deliver outstanding, friendly customer service in a timely fashion
• Handle incoming telephone calls
• Use skillsets to troubleshoot Client Issues in a timely manner
• Listen and serve as primary Support
• Field and send out send written business correspondence
• Support business development and client referral goals by actively cross-selling and referring customers
• Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issues
• Monitoring the status of orders
• Ensuring that inquiries are resolved and providing assistance in any necessary escalation
• Ensuring a positive customer experience by giving them regular updates and clarification
• Observing the overall process and trends across inquiries and identifying improvement areas

Skills on Resume:

• Customer Service (Soft Skills)  
• Call Handling (Hard Skills)  
• Issue Troubleshooting (Hard Skills)  
• Support Coordination (Soft Skills)  
• Business Correspondence (Hard Skills)  
• Cross-Selling (Soft Skills)  
• Order Monitoring (Hard Skills)  
• Process Improvement Identification (Hard Skills)  

Job Summary: 

• Provide effective and timely service and resolution of a range of customer inquiries and processing requests
• Review transactions for accuracy, completeness and adherence to company policies and procedures
• May be required to define, quantify, and analyze errors. 
• Analyze trends and recommend workflow changes and processing improvements including system enhancements.
• Identify trends in customer issues, recognizing need to engage appropriate internal partners, and consider ways to address those issues
• Engage team members in and across departments to ensure quality expectations are met and customers receive a positive customer experience
• Support and meet all productivity expectations set as a team to maximize efficiency
• Research and process basic and complex financial and non-financial transactions
• Trouble shoot and/or assist in the resolution of incomplete paperwork
• Provide operational support to clients, producers & other business areas
• Assist management with solving complex issues

Skills on Resume:

• Service Delivery (Soft Skills)  
• Transaction Review (Hard Skills)  
• Error Analysis (Hard Skills)  
• Workflow Optimization (Hard Skills)  
• Trend Identification (Hard Skills)  
• Cross-Departmental Engagement (Soft Skills)  
• Productivity Management (Hard Skills)  
• Operational Support (Hard Skills)  

Job Summary: 

• Responding to customer queries in a timely and accurate way, via WA, email or phone
• Identifying customer needs and helping customers use specific features
• Analyzing and reporting product discrepancies
• Monitor customer complaints on social media and reach out to provide assistance
• Gather customer feedback and share it with Product, Sales and Marketing teams
• Follow up with customers to ensure issues (including basic technical) are resolved
• Proposes optimal solutions to business problems
• Recognizes when issues of own department will have downstream impact & alert affected partners in a timely manner.
• Advisor and solid collaborator with product and CST roles

Skills on Resume: 

• Customer Communication (Soft Skills)  
• Customer Needs Analysis (Hard Skills)  
• Discrepancy Reporting (Hard Skills)  
• Social Media Monitoring (Hard Skills)  
• Feedback Collection (Soft Skills)  
• Issue Resolution (Hard Skills)  
• Solution Development (Soft Skills)  
• Cross-Departmental Collaboration (Soft Skills)  

Job Summary: 

• Provides the best customer support to customers.
• Researches and resolves enterprise customer issues.
• Provides solutions, product, and technical guidance.
• Participates in the product defect/enhancement process, accurately identifying defects and enhancements, and communicates status updates to customers.
• Assist with the training of new employees
• Support project and audit requests
• Support all company initiatives including team and organizational initiatives 
• Develop relationships with other associates to help establish a basic understanding of the organization
• Support and proactively engage other business associates to solve inquiries revolving from day to day customer requests
• Review and enhance policies and procedures 
• Provide support to other departments as needed and during unusually high volumes

Skills on Resume: 

• Customer Support Excellence (Soft Skills)  
• Issue Resolution (Hard Skills)  
• Technical Guidance (Hard Skills)  
• Defect Identification (Hard Skills)  
• Employee Training (Soft Skills)  
• Project Support (Hard Skills)  
• Organizational Collaboration (Soft Skills)  
• Policy Enhancement (Hard Skills)  

Job Summary: 

• Providing guidance and support on treasury management systems, to accurately represent the customers’ business needs.
• Providing accurate and considered analysis of issues along with appropriate solutions to meet the customers’ requirements.
• Focusing on driving down the number of outstanding customer issues and assisting with the maintenance of support performance metrics.
• Creation of System Fault and Functional Specifications as part of the client support including planning, documentation and execution of supporting test cases.
• Planning, performing and documenting testing of new and existing functionality to defined specifications/requirements.
• Supporting customers post go-live and providing support to implementation projects.
• Assisting the drive to improve client focus to increase client satisfaction.
• Providing ad-hoc support to the Professional Services, Account Management and Pre-sales teams
• Working with other talented engineers to monitor and ensure reliable and transparent systems
• Putting analytical skills to work by monitoring client behavior, data traffic, and processing time.
• Resolving data issues across cloud infrastructures

Skills on Resume: 

• Treasury Management Systems (Hard Skills)  
• Problem Analysis (Hard Skills)  
• Performance Metrics Management (Hard Skills)  
• Test Case Development (Hard Skills)  
• Functional Testing (Hard Skills)  
• Client Satisfaction Improvement (Soft Skills)  
• Cross-Functional Support (Soft Skills)  
• Cloud Infrastructure Management (Hard Skills)  

Job Summary: 

• Providing world class support to customers when need it
• Working with the tech team to get under the skin of the most common support requests needing triage
• Supporting the Snoop team in responding to customers in the SnoopSpace Forum and App Store reviews
• Maintaining and building out the Snoop help (knowledge) portal to broaden content and improve its relevance for customers and own colleagues
• Running daily operational processes
• Working closely with other Snoop team members and partners to design brilliant end to end customer experiences and delivering part of those experiences across a range of channels, using a range of technology solutions
• Continually monitor internal systems to maximize uptime and efficiency.
• Work with Cloud Data Technologies such as Google BigQuery, Snowflake, Microsoft Azure, Amazon S3, API, and FTP/SFTP.
• Understand client use cases and investigate incidents that arise and provide status updates 
• Work as part of a team covering normal operating hours.
• Participate in a rotating weekend shift and be rewarded comp days for doing so.

Skills on Resume: 

• Customer Support (Hard Skills)  
• Technical Troubleshooting (Hard Skills)  
• Forum Engagement (Soft Skills)  
• Content Management (Hard Skills)  
• Operational Process Management (Hard Skills)  
• Experience Design (Soft Skills)  
• Cloud Data Technologies (Hard Skills)  
• Incident Investigation (Hard Skills)  

Job Summary: 

• Troubleshoot and resolve incoming customer support tickets, using Forecast product knowledge to provide solutions or in case of no immediate fix, provide a workaround solution
• Foster product education and self-service by creating, enhancing and providing internal and external content on how to utilise the Forecast platform
• Work closely with Product and Development teams to troubleshoot and highlight customer issues, trends and share product enhancement recommendations
• Ensure key Support Team metrics are met
• Assist and support the Support Director in the development of processes and support initiatives
• Participate in 24x7 support coverage schedule
• Provides outstanding customer service and expertise as the first point of contact for support.
• Efficiently records, classifies and actions all requests using the ITSM Ticketing System.
• Uses strong analytical skills and adaptable communication style to quickly identify problems and troubleshoot accordingly.
• Builds, administers and audits user access across the Service Catalog.
• Liaises with team members, business, and vendor partners to escalate issues for resolution.

Skills on Resume: 

• Ticket Resolution (Hard Skills)  
• Content Creation (Hard Skills)  
• Cross-Functional Collaboration (Soft Skills)  
• Metrics Management (Hard Skills)  
• Process Development (Hard Skills)  
• 24x7 Support Availability (Hard Skills)  
• Customer Service Excellence (Soft Skills)  
• Problem Analysis (Hard Skills)  

Job Summary: 

• Manage a queue of Compensation cases, prioritizing issues based on severity and customer impact
• Analyze and solve complex problems, inspire change, and implement solutions
• Handle critical, prioritized customer issues
• Work with Product Managers, QA and Development to highlight customer processes and identify areas for enhanced functionality and tools
• Maintain knowledge of new functionality and compliance changes
• Develop customer education and self-service by creating, enhancing and providing internal and external documentation.
• Use energy, drive, flexibility and passion to perpetrate the positive vibes throughout the company
• Participate in 24/7 global coverage plan
• Actively contributes to the success of the team and personal and professional growth.
• Learning on the job and are motivated to advance professional growth in career.
• Provide software support for Customers

Skills on Resume: 

• Case Management (Hard Skills)  
• Problem Analysis (Hard Skills)  
• Stakeholder Collaboration (Soft Skills)  
• Compliance Awareness (Hard Skills)  
• Documentation Development (Hard Skills)  
• Adaptability (Soft Skills)  
• Team Contribution (Soft Skills)  
• Software Support (Hard Skills)  

Job Summary: 

• Review and research key components that may impact the customer and company
• Document concepts, standards, and procedures for root cause resolution framework
• Establish root cause analysis to prioritize and evaluate specific initiatives
• Work closely with a team to have a collaborative approach to problem-solving
• Maintaining the engagement with users and providing guidance to keep them using the application.
• Possessing excellent product knowledge to enhance customer support.
• Provide clear and constructive product feedback to the team based on users requirement
• Function as a front-line technical resource for "best practice" and informal customer questions
• Deliver messages to the users about all programs, updates, activities to keep them engaged.
• Identify potential technical issue or business obstacles and suggesting solutions.
• Publishing progress reports, provide documentation, planning activities and actions

Skills on Resume: 

• Root Cause Analysis (Hard Skills)  
• Technical Documentation (Hard Skills)  
• Program Management (Hard Skills)  
• Collaborative Problem-Solving (Soft Skills)  
• User Engagement (Soft Skills)  
• Product Knowledge (Hard Skills)  
• Feedback Collection (Soft Skills)  
• Technical Support (Hard Skills)