Job Summary:

• Provides technical resolutions to clients both remotely and via Field Service
• Ensures proper record keeping of replacements in client location
• Provides planning support to technicians to ensure SLA compliance
• Escalate cases to field service if not resolved immediately for resolution.
• Uses effectively the CRM to document all customer interactions
• Gives feedback, and recommendations for the company to aid improvement and productivity
• Provides field reports on Solar Power System (SPS) activities to Line Managers
• Ensures proper utilization of stock assigned to a team
• Handles extensively, unresolved escalated cases from frontline agents.
• Contacted customers to respond to inquiries or to notify them of investigation results and any planned adjustments.
• Provides new and existing customers with information on SPS in terms of the wattage of appliances and usage to ensure customer satisfaction

Skills on Resume: 

• Technical Problem Solving (Hard Skills)
• Documentation (Hard Skills)
• Planning and Coordination (Hard Skills)
• Escalation Management (Hard Skills)
• Communication Skills (Soft Skills)
• Field Reporting (Hard Skills)
• Customer Education (Hard Skills)
• Feedback and Improvement (Soft Skills)

Job Summary:

• Operate bulk mail folding, postage, fax, and copy machines.
• Answer correspondences on the phone, e-mail, or fax in a professional and friendly manner.
• Checks incoming correspondence to ensure prompt attention to the Diplomats.
• Participate in strategic initiatives as a critical thinking partner due to the direct communication with diplomats.
• Data entry into the ain ABOG database.
• Intermittent audits through the ABOG database and generated reports.
• Contact and respond to Diplomates needing MOC re-entry and examination.
• Process selective changes or rescheduling with Pearson VUE as pertaining to the MOC Part III exam.
• Schedule all out-of-country checks diplomats in exams with Pearson VUE.
• Maintaining and communicating information that comes through from the National Practitioner Data Bank.
• Entering hospitals as necessary in the MOC sector of the Diplomat's Personal Page.

Skills on Resume: 

• Office Equipment Operation (Hard Skills)
• Professional Communication (Soft Skills)
• Detail-Oriented Review (Soft Skills)
• Strategic Thinking (Soft Skills)
• Data Entry (Hard Skills)
• Auditing (Hard Skills)
• Coordination with Pearson VUE (Hard Skills)
• Information Management (Hard Skills)

Job Summary:

• Provide support for sales ambassadors to ensure each customer receives a world-class experience.
• Work as part of the Customer Service and Sales team to provide an exceptional experience for each customer entering the store.
• Manage multiple projects at a time with patience, accuracy, and great attention to detail.
• Assist in other duties or events as determined by store management.
• Processes MOC Part IV Exemption requests and maintains the database.
• Processes retired Diplomat updates and email follow-ups.
• Updates MOC Phone messages when necessary and disseminates voicemails to appropriate contacts.
• Assist with American Board of Medical Specialties (ABMS) Annual Report Data.
• Update names for Pearson VUE examinations.
• Update and verify IDs for Pearson VUE.
• Orders replacement MOC labels and checks returned letters for correct addresses/re-mailing.

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Project Management (Hard Skills)
• Communication Skills (Soft Skills)
• Database Management (Hard Skills)
• Attention to Detail (Soft Skills)
• Event Coordination (Soft Skills)
• Administrative Skills (Hard Skills)
• Technical Proficiency (Hard Skills)