Job Summary:

• Execution and optimization of all related customer service day-to-day activities.
• Order intake, processing, delivery confirmation, customer communications, and demand planning.
• Provides accurate and timely communication to customers to ensure needs and expectations are met.
• Written correspondence, telephone, and electronic exchange to all internal and external customers.
• Independently and effectively prioritize daily tasks, and follow up on resolutions that ensure customer satisfaction
• Participates in daily operations and planning meetings.
• Builds long-term relationships with customers that include developing trust and providing exceptional customer satisfaction.
• Acts as liaison between customers, internal teams, global sisters companies, and 3PLSs.
• Partners with Global Manufacturing Sites, Supply Chain, and Sales to monitor overall supply status.
• Keeps Sales Management informed of overall supply status every week.
• Provide service and support for incoming callers
• Prepare and maintain orders and requests, document and record all orders
• Follow up with customers on transactions to ensure they are fulfilled

Skills on Resume: 

• Customer Relationship Management (Soft Skills)
• Effective Communication (Soft Skills)
• Order Management (Hard Skills)
• Prioritization (Soft Skills)
• Cross-Functional Coordination (Soft Skills)
• Demand Planning (Hard Skills)
• Problem Resolution (Soft Skills)
• Documentation (Hard Skills)

Job Summary:

• Learn about the products and services in detail
• Adapt to the changing landscape as we constantly get new clients
• Talk to people in person and use active listening to figure out their needs
• Offer custom-tailored solutions to each customer's problem
• Build relationships with upper management, clients, and teammates
• Ensure excellent communication and a smooth workplace
• Attend our team sales meetings daily to strategize sales tactics, territory management, and client services promotions
• Maintain exceptional satisfaction for our customers by exceeding their expectations
• Document customer service feedback through internal processes and systems
• Follow up with appropriate stakeholders to ensure customer feedback is addressed
• Provides operational and tactical support to Sales Managers (presentations, sampling, UPS shipments, and reporting
• Assist Sales with driving new opportunities to closure.

Skills on Resume: 

• Product Knowledge (Hard Skills)
• Adaptability (Soft Skills)
• Active Listening (Soft Skills)
• Custom Solutions (Hard Skills)
• Relationship Building (Soft Skills)
• Effective Communication (Soft Skills)
• Sales Strategy (Hard Skills)
• Feedback Management (Hard Skills)

Job Summary:

• Handling customer contacts, including telephone contact, e-mails, and fax/mail requests. 
• Answer client calls and address their needs, complaints, or other issues with the company products. 
• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. 
• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients
• Building lasting relationships with clients and other team members based on trust and reliability. 
• Coordinate with the sales team and assist in training new hires. 
• Ensure that sales targets are being met and adhere to all company policies and procedures.
• Provide excellent customer service to all external and internal customers
• Answer inbound customer service calls to our customer service hotline
• Answer inbound employee calls needing assistance with our point-of-sale system
• Responsible for assisting in the execution of customer satisfaction surveys, forecasting, and quote processing.
• Maintain sales department files in an orderly fashion to promote ease in retrieving information and documentation.

Skills on Resume: 

• Handling Customer Contacts (Hard Skills)
• Issue Resolution (Soft Skills)
• Efficient Response (Hard Skills)
• Active Listening (Soft Skills)
• Relationship Building (Soft Skills)
• Coordination and Training (Hard Skills)
• Adherence to Policies (Hard Skills)
• Customer Service Excellence (Soft Skills)