Job Summary:

• Navigate through applications including Salesforce
• Work and respond to customer issues/complaints
• Assist new customers
• Up-sell to existing eligible customers
• Respond to customer requests in a timely fashion
• Provide an exceptional customer service experience
• Adhere to compliance regulations
• Manage customer service concerns and create lasting customer relationships by providing personalized recommendations and frequently following up.
• Maintain store appearance.
• Adhere to all company policies and procedures.
• Activating devices, processing customer account changes and bill payments, troubleshooting and upgrading devices, and processing price plan changes and upgrades.

Skills on Resume: 

• Application Navigation (Hard Skills)
• Complaint Resolution (Soft Skills)
• Customer Onboarding (Soft Skills)
• Sales Upselling (Soft Skills)
• Timely Response (Soft Skills)
• Exceptional Service (Soft Skills)
• Compliance Adherence (Hard Skills)
• Relationship Management (Soft Skills)

Job Summary:

• Meet with customers and assess needs
• Detailed and up-to-date knowledge of all products and services our clients offer
• Increases sales results through innovative and creative sales and marketing techniques
• Keep accounts up-to-date
• Retain current customers and gain new ones
• Reach or exceed sales targets
• Tailor sales presentations according to the customer's needs and wants
• Inform customers of products and services that best fit needs and wants
• Assess customers' needs and provide appropriate solutions
• Communicate product knowledge and pricing to customers in a clear concise way
• Assist customers when placing an order diligently and follow up
• Represent our client in a professional manner
• Interact with customers in a face-to-face environment

Skills on Resume: 

• Customer Consultation (Soft Skills)
• Product Expertise (Hard Skills)
• Creative Sales Strategy (Soft Skills)
• Account Maintenance (Hard Skills)
• Customer Retention (Soft Skills)
• Sales Target Achievement (Hard Skills)
• Customized Presentations (Soft Skills)
• Effective Communication (Soft Skills)

Job Summary:

• Attend regular product knowledge/informational sessions with upper management 
• Monitor and assist with sales campaign activity including review and reporting of own daily progress
• Oversee client representation in assigned regions
• Maintain new and existing customer accounts to promote strong and lasting relationships
• Provide excellent sales and customer service to our customers
• Meet sales goals with a great attitude
• Stay up-to-date on any sales specials that may be happening
• Create and maintain a positive relationship with customers
• Resolve problems and assist customers with questions
• Meet daily, weekly, and monthly sales goals
• Give innovative ideas to maximize sales
• Give face-to-face sales presentations
• Match products and services to the needs of our customers

Skills on Resume: 

• Product Knowledge Sessions (Hard Skills)
• Sales Campaign Monitoring (Hard Skills)
• Client Relationship Management (Soft Skills)
• Account Management (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Sales Goal Achievement (Hard Skills)
• Market Awareness (Hard Skills)
• Problem Resolution (Soft Skills)

Job Summary:

• Work the retail sales floor
• Greet and assist customers
• Conduct customer sales presentations
• Sell our client's products and services
• Answer customer questions
• Follow up with customers to ensure service installation
• Follow up with customers to ensure complete satisfaction
• Maintain a positive store atmosphere
• Develop positive relationships with customers
• Procure and follow up on sales leads
• Negotiate and close deals with outstanding customer service
• Greet all guests with a smile and a positive attitude
• Ensures all customer problems are resolved quickly

Skills on Resume: 

• Retail Sales Operation (Hard Skills)
• Customer Interaction (Soft Skills)
• Sales Presentations (Soft Skills)
• Product Selling (Hard Skills)
• Customer Follow-Up (Soft Skills)
• Store Atmosphere Maintenance (Soft Skills)
• Lead Management (Hard Skills)
• Deal Negotiation (Hard Skills)

Job Summary:

• Manage a team to achieve and exceed sales and event goals
• Drive customer preference for our client's products and loyalty to their brands through marketing, sales and public relations campaigns
• Manage timely and accurate, two-way communication between the clients and the customer
• Effective and efficient territory management, leading to customer segmentation and customer partnership for the achievement of sales goals
• Maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
• Updating customer information including tracking information, email responses, custom queries and communication
• Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers
• Liaising between the studio and packing depot to provide smooth logistics
• Involvement in packing, supplies, ordering supplies, communicating with outsources and confidence in writing
• Build meaningful relations with customer teams and feed underlying drivers of their business requirements back into the organization.

Skills on Resume: 

• Sales Team Management (Hard Skills)
• Customer Loyalty Enhancement (Soft Skills)
• Communication Management (Soft Skills)
• Territory Management (Hard Skills)
• Professional Relationship Building (Soft Skills)
• Customer Data Updating (Hard Skills)
• Problem Resolution (Soft Skills)
• Logistics Coordination (Hard Skills)

Job Summary:

• Keep detailed records of customer interactions, process customer accounts & file documents within the CRM database
• Communicate and resolve complaints via various channels, including phone, email, mail or social media
• Regular communication with cross-functional departments pertaining to the scope of work
• Order entry, after-sales, delivery information, tracking information, inventory, status updates, general questions, verify inventory/ shipping status with warehouse team members
• Execute appropriate solutions, alternatives, and follow-up to ensure the resolution of issues
• Build sustainable relationships of trust to guarantee a best-in-class experience for the customers
• Align with Customer Service Manager to ensure the success of a center of excellence
• Order intake and processing, logistics in close collaboration with the various plants.
• Drive monthly forecasting between customers and plants, follow up the intake of purchase orders to catch deviations from forecasts early on, and push corrective action.
• Follow up stock levels and translate view on the sales forecast into recommendations on the material mix held in stock.

Skills on Resume: 

• CRM Management (Hard Skills)
• Multichannel Communication (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Inventory Management (Hard Skills)
• Problem Solving (Soft Skills)
• Relationship Building (Soft Skills)
• Strategic Alignment (Soft Skills)
• Stock Management (Hard Skills)

Job Summary:

• Promoting sales through the performance of all inside sale activities with special emphasis on providing technical support to customers and Nidec staff, as well as pricing and sourcing of products.
• Answer telephone and fax inquiries from USEM customers, referring to distributors 
• Field limited technical questions regarding divisional product lines and sending product brochures to customers.
• Provide individualized customer service to major and smaller accounts of the Sales Representatives, maintaining contact with the Sales Representatives to understand customer profiles and meet customer needs.
• Given customer specifications, process orders using price books, including any relevant discounts for customer type (OEM, distributor, etc.) and volume. 
• Check availability of stock on the computer, as well as lead time for delivery of goods.
• Enter purchase orders for goods manufactured in Canada into computer systems, ensuring the reporting needs of different systems are met.
• Expedited orders for customers, contacting sales and engineering personnel at various Nidec locations. 
• Facilitate rush orders by customers, arranging for air transportation of goods at the customer’s expense if stock is available.
• Obtain credit authorization for new accounts from the Corporate Credit Department. 

Skills on Resume: 

• Technical Support (Hard Skills)
• Sales and Pricing Knowledge (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Order Processing (Hard Skills)
• Inventory Management (Hard Skills)
• Systems Management (Hard Skills)
• Expedited Order Handling (Hard Skills)
• Credit Authorization (Hard Skills)

Job Summary:

• Request authorization for credit release from Accounting to allow for the shipment of goods over the customer’s assigned dollar limit.
• Assist customers designated to other Customer Service Representatives (CSR’s) with processing orders and/or taking messages.
• Complete RGA forms to allow customers to return defective/incorrectly shipped goods, distributing necessary copies. 
• Issue credit and debit memoranda to customers for goods returned or for errors in charging.
• Certify prints for customers as requested, i.e. send a photocopy of the dimensions of the products ordered, and a typed cover letter with a description.
• Collect data needed by customers and prepare in the format specified, i.e. reports on the status of open orders.
• Receive and analyze all technical or non-standard inquiries. 
• Provide technical quotations for projects and assistance to customers as well as other USEM staff. 
• Locate and provide any engineering information
• Contact for customer complaints and escalate them to the right colleagues within the broader organization.

Skills on Resume: 

• Credit Authorization Request (Hard Skills)
• Cross-CSR Assistance (Soft Skills)
• RGA Form Completion (Hard Skills)
• Credit and Debit Issuance (Hard Skills)
• Print Certification (Hard Skills)
• Data Collection and Reporting (Hard Skills)
• Inquiry Analysis (Hard Skills)
• Technical Quotations (Hard Skills)

Job Summary:

• Perform selling estimates on standard or engineered-to-order items or large quantity buys.
• Provide product interchange.
• Expedite orders for customers, contacting production, engineering and sales service to speed up lead times, etc. 
• Facilitate rush orders needed by customers. 
• Answer telephone and fax inquiries from customers when other CSR’s are busy or away, check stock availability, advise on pricing and place orders.
• Follow up on quotes with guidance, the guidance of Territory Managers.
• Inform and copy all territory managers on their respective customer inquiries. 
• Prepare project tracking form (quote log) and keep it updated.
• Using a price book and analysis of profit percentage, determine a reasonable price quote.
• Product presentation to Customers and/or EPC including Technical literature and Limitations

Skills on Resume: 

• Selling Estimates (Hard Skills)
• Product Interchange (Hard Skills)
• Order Expediting (Hard Skills)
• Rush Order Facilitation (Hard Skills)
• Telephone and Fax Inquiries (Soft Skills)
• Follow-Up on Quotes (Soft Skills)
• Territory Manager Communication (Soft Skills)
• Project Tracking and Pricing (Hard Skills)

Job Summary:

• Develop positive relationships with customers
• Procure and follow up on sales leads
• Negotiate and close deals with outstanding customer service
• Greet all guests with a smile and a positive attitude
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Prepare and deliver on-boarding presentations explaining eBay’s on-boarding requirements to our most strategic sellers.
• Prepare large sellers to adjust business and customer service processes for optimal integration to eBay.
• Collaborate with multiple teams to understand seller requirements and provide onboarding support.
• Collect info and data that supports migration to new features
• Monitor overall Seller performance to ensure successful seller experience.

Skills on Resume:

• Relationship Building (Soft Skills)
• Lead Procurement (Hard Skills)
• Deal Negotiation (Soft Skills)
• Customer Greeting (Soft Skills)
• Problem Resolution (Hard Skills)
• Onboarding Presentation (Hard Skills)
• Process Adjustment (Hard Skills)
• Performance Monitoring (Hard Skills)

Job Summary:

• Attend regular product knowledge/informational sessions with upper management 
• Monitor and assist with sales campaign activity - including review and reporting of own daily progress
• Oversee client representation in assigned regions
• Maintain new and existing customer accounts to promote strong and lasting relationships
• Manage a team to achieve and exceed sales and event goals
• Drive customer preference for clients products and loyalty to their brands through marketing, sales and public relations campaigns
• Manage timely and accurate, two-way communication between the clients and the customer
• Effective and efficient territory management, leading to customer segmentation and customer partnership for achievement of sales goals

Skills on Resume:

• Product Knowledge (Hard Skills)
• Sales Campaign Monitoring (Hard Skills)
• Client Representation (Soft Skills)
• Account Maintenance (Soft Skills)
• Team Management (Soft Skills)
• Brand Loyalty Development (Soft Skills)
• Communication Management (Soft Skills)
• Territory Management (Hard Skills)

Job Summary:

• Provide financial coaching and match financial products with customers' needs and goals.
• Develop long-term rapport with customers and foster profitable relationships.
• Monitor market trends, identify and pursue potential customer leads, and meet sales goals.
• Calling potential clients to inform them of the various financial products and services on offer.
• Suggesting viable solutions to improve clients' financial statuses.
• Developing in-depth knowledge of financial products to advise clients accordingly.
• Handle customer service and support inquiries
• Provide information about the products, promotions and services
• Develop and maintain a knowledge base of the evolving products and services
• Working with CRM systems to optimise leads and sales conversions

Skills on Resume:

• Financial Coaching (Soft Skills)
• Relationship Building (Soft Skills)
• Market Trend Analysis (Hard Skills)
• Client Outreach (Soft Skills)
• Financial Advising (Hard Skills)
• Customer Support (Soft Skills)
• Product Knowledge (Hard Skills)
• CRM Management (Hard Skills)

Job Summary:

• Answering inquiries from customers regarding the product lines.
• Processing orders received in a timely manner, liaising with various divisional personnel to ensure competitive pricing and personalized service, thus encouraging further sales.
• Accommodating the delivery needs of the customer, expediting shipments as necessary.
• Providing customers with technical quotations, support, and advice in a timely manner.
• Following up on projects.
• Promoting sales through the performance of all inside sale activities with special emphasis on providing technical support to customers and Nidec staff, as well as pricing and sourcing of products.
• Answer telephone and fax inquiries from USEM customers, referring to distributors 
• Provide individualized customer service to major and smaller accounts of the Sales Representatives, maintaining contact with the Sales Representatives to understand customer profiles and meet customer needs.
• Given customer specifications, process orders using price books, including any relevant discounts for customer type (OEM, distributor, etc.) and volume. 
• Check availability of stock on the computer, as well as lead time for delivery of goods.

Skills on Resume:

• Inquiry Response (Soft Skills)
• Order Processing (Hard Skills)
• Delivery Coordination (Soft Skills)
• Technical Quotation (Hard Skills)
• Project Follow-Up (Soft Skills)
• Sales Promotion (Soft Skills)
• Customer Service (Soft Skills)
• Order Management (Hard Skills)

Job Summary:

• Enter purchase orders for goods manufactured into computer systems, ensuring the reporting needs of different systems are met.
• Expedite orders for customers, contacting sales and engineering personnel at various Nidec locations. 
• Facilitate rush orders as needed by customers, arranging for air transportation of goods at customer’s expense if stock is available.
• Obtain credit authorization for new accounts from the Corporate Credit Department. 
• Request authorization for credit release from Accounting to allow for the shipment of goods over the customer’s assigned dollar limit.
• Assist customers designated to other Customer Service Representatives (CSR’s) with processing orders and/or taking messages.
• Complete RGA forms to allow customers to return defective/incorrectly shipped goods, distributing necessary copies. 
• Issue credit and debit memoranda to customers for goods returned or for errors in charging.
• Certify prints for customers as requested, i.e. send a photocopy of dimensions of products ordered, and a typed cover letter with description. 
• Collect data needed by the customer and prepare in format specified, i.e. reports on the status of open orders.

Skills on Resume:

• Order Entry (Hard Skills)
• Order Expedite (Soft Skills)
• Rush Order Facilitation (Soft Skills)
• Credit Authorization (Hard Skills)
• Credit Release Management (Hard Skills)
• Order Assistance (Soft Skills)
• Return Processing (Hard Skills)
• Data Management (Hard Skills)

Job Summary:

• Receive and analyze all technical or non-standard inquiries. 
• Provide technical quotations for projects and assistance to customers as well as other USEM staff. 
• Locate and provide any engineering information 
• Perform selling estimates on standard or engineered-to-order items or large quantity buys.
• Expedite orders for customers, contacting production, engineering, and sales service to speed up lead times, etc. 
• Facilitate rush orders needed by customers. 
• Answer telephone and fax inquiries from customers when other CSR’s are busy or away, check stock availability, advise on pricing, and place orders.
• Follow up on quotes with the guidance of Territory Managers. 
• Inform and copy all territory managers on their respective customer inquiries. 
• Prepare project tracking form (quote log) and keep it updated.
• Using a price book and analysis of profit percentage, determine a reasonable price quote.
• Product presentation to Customers and/or EPC’s including Technical literature and Limitation – Lunch & Learn.

Skills on Resume:

• Inquiry Analysis (Hard Skills)
• Technical Quotation (Hard Skills)
• Engineering Information Sourcing (Hard Skills)
• Estimation Preparation (Hard Skills)
• Order Expediting (Soft Skills)
• Rush Order Facilitation (Soft Skills)
• Quote Follow-Up (Soft Skills)
• Product Presentation (Soft Skills)