CUSTOMER SERVICE ASSISTANT JOB DESCRIPTION
We are actively seeking a multilingual Customer Service Assistant with experience in customer support and clerical management. The role demands strong communication skills, proficiency in problem-solving, and a dedication to improving customer satisfaction and relationship-building. Ideal candidates will excel in a dynamic environment, managing multiple tasks including order processing and front desk supervision.
An Overview of Customer Service Assistant Job Description Responsibilities and Qualifications
1. The Customer Service Assistant will excel in delivering outstanding customer service and enhancing the consumer experience. This role involves a comprehensive focus on customer satisfaction and nurturing positive relationships with clients. Ideal candidates will be adept at innovative problem-solving and effectively addressing customer complaints and concerns. If you possess these skills, you may be the perfect candidate for this role.
Customer Service Assistant Duties and Responsibilities:
- Consistently have contact between current customers and potential new leads in order to meet the customer communications requirements of the firm.
- Research and problem solve client issues by networking with other Customer Service team members who have seen success within the realm of the issue you are having.
- Attending additional training sessions and seminars provided by the firm to achieve a higher level of success.
- Enhance customer service experience for our consumers
- Work to create engaged customers and facilitate organic growth
- Set and maintain all customer service procedures and policies
- Document all customer service actions and discussions keeping accurate interaction records
- Stay abreast of industry’s developments and apply best practices to areas of improvement
- Work with new customer service agents to improve skills
Customer Service Assistant Requirements and Qualifications:
- Associate Degree from a University or College
- Experience in providing customer service support
- Supervisory or management experience in Customer Service
- Exceptional Skills in Microsoft Office
- Positive energy and able to work well with a team
- Goal focused and results-oriented
- Highly detail-oriented
- Superior Followup and follow-through, without detailed instruction
- Teamwork and collaboration skills
2. The ideal candidate for the Customer Service Assistant position is an emerging professional with a background in customer service or supervisory roles, eager to advance their career. This role involves daily communication with both existing customers and potential new clients, ensuring proactive and proficient engagement. Reporting directly to the Head of Customer Service, the assistant is expected to stay updated on the latest communication strategies and exhibit a motivated, competitive demeanor to succeed in our dynamic team.
Customer Service Assistant Roles and Responsibilities:
- First point of contact for customer calls, emails and general support issues.
- Liaising between customers and print team.
- Approving art design, print standard and correcting minor artwork errors.
- Taking and processing orders
- General administration.
- Ordering office stationery/ stock
- Maintain customer database (including entering new account information) Invoice customers.
- Other duties may include, general office duties, taking orders to the post office, filling, etc.
Customer Service Assistant Requirements and Qualifications:
- Good working knowledge of Microsoft Office applications and strong computer skills
- Strong communication and interpersonal skills.
- Ability to deal with customer problems in a friendly and efficient manner.
- Strong administrative, organizational and customer service skills.
- Strong attention to detail
- Must be happy to work in a very busy customer focused role.
3. As our bilingual Customer Service & Administrative Assistant, you will provide crucial support to our administrative team by managing customer service tasks, including responding to inquiries, onboarding new clients, and handling complaints. You will assist with daily office duties, update customer files, and help with accounting tasks using SAGE software. Your role is essential in maintaining the smooth operation of our office, ensuring top-notch service and efficient administrative support.
Customer Service Assistant Duties and Responsibilities:
- Deliver exceptional customer service, including responding to inquiries and onboarding new customers.
- Handle initial customer inquiries and complaints, escalating to upper management when necessary.
- Perform customer service and order entry, including phone and email correspondence with customers.
- Maintain and update customer files using the current filing system.
- Assist with accounting administration including data entry, filing, order tracking and accounts receivable using SAGE software.
- Provide day-to-day assistance with office management, supporting administrative duties as assigned by the office manager.
Customer Service Assistant Requirements and Qualifications:
- Previous experience in a customer service role
- High School diploma (Post-secondary education is considered an asset!)
- Fluent in English and French, both verbal and written
- Excellent computer skills with extensive knowledge of Microsoft Word, Excel and other administrative programs
- Organized, efficient and proactive
- Customer-centric, consistently delivering a high level of service
- Self-starter who requires little supervision
- Ambitious, enthusiastic and a quick learner
- Knowledge of accounting software SAGE (Simply Accounting) and basic accounting principles is considered an asset
4. We are seeking a diligent Office & Customer Service Assistant for our expanding team. Your role will include managing clerical duties, supervising the front desk, and supporting the Customer Service department with order processing. Additionally, you will ensure effective and courteous communication with customers and sales representatives.
Office & Customer Service Assistant Roles:
- Greet visitors and create a positive office atmosphere
- Answer phone inquiries, take customer orders, and redirect calls to appropriate offices
- Enter customer orders in an inventory management system
- Perform clerical duties, maintain files, etc.
- Create, edit, and update documents and spreadsheets
- Oversee sorting and distribution of incoming mail
- Prepare outgoing mail (envelopes, packages, etc.)
- Help organize and maintain office common areas and place maintenance calls as necessary
- Assist in planning company meetings and luncheons
- Assist in maintaining office supply inventory
Office & Customer Service Assistant Education and Experience:
- Bachelor’s Degree preferred
- Prior experience handling office responsibilities, experience in customer service
- Solid knowledge of Microsoft Office
- Strong attention to detail
- Organized multitasker who will work well in a fast paced environment
- Willingness to learn and grow with the company
- Pleasant, friendly disposition
5. Join a dynamic B2C company as an Ecommerce Customer Service Assistant in our Digital team. Ideal for candidates with prior customer service experience, especially in an ecommerce environment, and availability to work weekends. Your role will involve direct reporting to leadership, handling customer inquiries across various platforms, managing orders and returns, and liaising with internal departments to ensure product quality.
Ecommerce Customer Service Assistant Duties:
- Reporting directly to Head of Customer Service and Head of Digital
- Answering customer queries over the phone and email
- Replying to customers on Amazon Seller Central and other customer portals
- Sales Order administration
- Dealing with customer returns - deciding if they are fit for resale
- Arranging for collections and sending out replacements
- Liaising with QA department highlighting potential product issues
- Updating the in house database
- Managing the amazon app
Ecommerce Customer Service Assistant Qualifications:
- Must have previous Customer Service Experience (preferably in E-Commerce or an online business)
- Ideally, have experience of Amazon Seller Central - desirable
- Must have excellent communication & writing skills
- A personal manner
- Competent and confident using Microsoft Office, particularly Excel
- Able to work 3 days (mon-Friday, flexible on days) & weekends
- Superior communication skills
- Strong verbal and written communication skills; exceptional interpersonal skills.
- Strong Active listening skills
6. The Ecommerce & Customer Service Assistant manages customer inquiries, oversees order fulfillment and shipping, and assists with inventory and website updates. Responsibilities also include handling returns, repairs, and ad hoc organizational tasks. The role requires enthusiasm, attention to detail, aesthetics, and knowledge of Shopify.
Ecommerce & Customer Service Assistant Roles:
- Daily management of all customer services enquiries via email, live chat and social media
- Fulfillment and shipping process of orders, promo packages
- Assist with inventory management
- Assist with management of spreadsheets and documents
- Assist with returns & repairs process
- Assist with the upkeep of the website: product and imagery upload
- Ad hoc tasks (eg post office trips/couriers, drop off & collections at/from Hatton Garden)
- Organisational tasks to assist the team and support the business
- A positive and can-do attitude
- Willingness to get stuck into all tasks given
Ecommerce & Customer Service Assistant Qualifications and Requirements:
- Quick learning ability
- Good communication skills
- Creativity with a strong sense of branding/aesthetic awareness
- Strong organizational and time management skills
- Ability to pursue tasks independently
- Prior customer service experience.
- Experience working in SAP and Outlook; Salesforce experience is desired
- Proficiency in Microsoft Office products (position is heavy Excel usage)
- Knowledge of Shopify with good understanding of back-end Ecommerce functionality
- Proficient in Adobe Photoshop with excellent retouching skills a plus