Job Summary:

• Deliver a pleasant, professional and straightforward customer experience to members, stakeholders and other users of RIPE NCC services
• Interact with customers via email, live chat and telephone
• Maintain due diligence with regards to security procedures in order to prevent fraudulent and/or unauthorised requests
• Analyse, evaluate and approve membership applications
• Analyse, evaluate and record membership changes for accurate registration
• Assist RIPE Database, RIPE Atlas, billing, LIR Portal and other RIPE NCC Services
• Work closely with other RIPE NCC departments to ensure the consistency and continuity of services to members
• Advise RIPE NCC Members on best practices as Local Internet Registries (LIRs)
• Actively suggest policy and procedural changes when necessary and contribute to their implementation

Skills on Resume:

• Customer Experience (Soft Skills)
• Email Support (Hard Skills)
• Security Compliance (Hard Skills)
• Application Evaluation (Hard Skills)
• Data Management (Hard Skills)
• Service Assistance (Soft Skills)
• Department Collaboration (Soft Skills)
• Policy Improvement (Soft Skills)

Job Summary:

• Ensuring customer demand integration
• Establish production plan for management according to customer 
• Sharing production plan in leveling meeting
• Establish long term production plan within visibility minimum of 12 weeks in order to provide data for better manufacturing and release & follow-up management
• Ensure inventory control of finish goods, consider balance in / out new program launches / customer down days/shutdown
• Manage critical delivery situation with customer, manufacturing and release & follow-up
• Manage daily ship requirements
• Analyze and dispute customer delivery rates
• Ensure data integrity for FG
• Analyze & dispute customer debit notes related to delivery issues

Skills on Resume:

• Demand Integration (Hard Skills)
• Production Planning (Hard Skills)
• Meeting Coordination (Soft Skills)
• Long-Term Planning (Hard Skills)
• Inventory Control (Hard Skills)
• Critical Delivery Management (Soft Skills)
• Delivery Rate Analysis (Hard Skills)
• Debit Note Dispute (Hard Skills)

Job Summary:

• Manage and resolve all  Executive/Senior Management team escalation queries within SLA
• Track trends and provide insights via root cause analysis
• Reporting and SLA management delivered in a timely manner to the Ops manager 
• Complete feedback loop via QA to ensure all feedback is delivered
• Liaise with Global Fraud, compliance and legal departments as required to resolve queries
• Work with QA/training team to propose process and training opportunities identified through the root cause analysis
• Enhance/automate reporting/insights including the the E2E process by working with the product managers to build requirements and prioritise into road maps. 
• Propose tangible improvements and recommendations in order to scale/integrate post 6 months
• Implement training sessions to respond to new and specific requirements as result of technological/organizational changes
  

Skills on Resume:

• Escalation Management (Soft Skills)
• Root Cause Analysis (Hard Skills)
• SLA Reporting (Hard Skills)
• Feedback Delivery (Soft Skills)
• Cross-Department Liaison (Soft Skills)
• Process Improvement (Hard Skills)
• Reporting Automation (Hard Skills)
• Training Implementation (Soft Skills)

Job Summary:

• Minimize any escalation of complaints to Functional Directors, MBCAC, MBUK Directors Office.
• Act as a support function for all CSI inquiries, reporting and analyzing customer trends within the CSI process.
• Liaise with customers to assist in resolving customer issues and providing a resolution on behalf of MBRG and the customer.
• Analyzing customer complaint trends, showing areas of improvement, and analyzing both After Sales, Sales New & Used customer areas of improvement.
• Respond to all customer complaints and inquiries in a timely and correct manner.
• Receive and deal with customers in a professional manner, taking all necessary details including charges, contact numbers, and customer complaints.
• Handling and resolving customer complaints via MBRG Head Office and the CAC.
• Liaise effectively with customers ensuring customer expectations and satisfaction is maintained in line with company guidelines.
• Telephone inquiry and complaint handling 
• Preventing and liaising with retail sites to minimize escalation cases.
• Handle all Motor Ombudsman cases via MBRG Head Office and assist with Data Compliance requests via MBUK and legal cases.

Skills on Resume:

• Escalation Prevention (Soft Skills)
• CSI Reporting (Hard Skills)
• Customer Issue Resolution (Soft Skills)
• Complaint Trend Analysis (Hard Skills)
• Timely Response (Soft Skills)
• Professional Communication (Soft Skills)
• Complaint Handling (Soft Skills)
• Legal Case Assistance (Hard Skills)

Job Summary:

• Assesses database program effectiveness and makes recommendations regarding changes to the system or processes
• Provides analysis to support Operations and Marketing initiatives and programs, identifies reporting needs and/or gaps
• Researches and analyzes day part staffing needs basing on customer trends with the call, email, and claim volume for problem resolution
• Identifies process changes to improve efficiency, effectiveness, and customer satisfaction, makes recommendations accordingly
• Keeps abreast of new industry best practices, makes recommendations accordingly
• Collaborates with internal and external organizations to ensure customer needs are met by reviewing the root cause of customer’s
• Reaching out to the contact center
• Gathers data and information, analyzes and interprets data based upon established criteria, creates summaries and/or reports and graphs accordingly
• Completes departmental reporting of all established metrics

Skills on Resume:

• Program Assessment (Hard Skills)
• Data Analysis (Hard Skills)
• Staffing Needs Research (Hard Skills)
• Process Improvement (Soft Skills)
• Industry Best Practices (Hard Skills)
• Customer Issue Resolution (Soft Skills)
• Data Interpretation (Hard Skills)
• Metric Reporting (Hard Skills)