• Provide a best-in-class applicant experience by coaching and role-modeling a superior customer excellence mindset where quality and knowledge-sharing take priority
• Develop strategic insights and trends based on reports and research and contributing/developing the next evolution of customer excellence and service product
• Provide creative leadership to the team and best representing global customer-facing teams to other stakeholders
• Partner with the various functions including but not limited to Marketing, Credit, Engineering, Finance, and other Operations units to share and drive client feedback and product improvements
• Build scalable processes for efficiency, improving transparency, and effective allocation of time and resources.
• Communicate with executive-level stakeholders, identifying dependencies and managing escalations
• Ensure the disciplined use of internal systems while tapping into the creativity of the team for continuous improvement
• Provide customer insights that form the basis for growing product portfolio and driving process innovation
• Focus on continuous improvement in conversion through automation, training, and cross-functional collaboration

 Skills: Applicant Experience, Strategic Insights, Creative Leadership, Team Collaboration, Process Efficiency, Executive Communication, System Improvement, Product Innovation

• Fully develop and establish the CRM infrastructure and customer-facing tool setup
• Leverage proprietary data and analytics to develop strategies that invest in the most valuable customers
• Drive test-and-learn (i. e. A/B-testing) campaigns across the customer journey
• Enhance contact optimization strategies and overall ROI
• Collaborate across teams to drive greater levels of automation, using data and technology 
• Build dynamic, intelligence-led messages and communication rhythms along the customer journey
• Investigate new formats and channels to engage users beyond email
• Promptly generate follow-up communication to the appropriate department(s)
• Accurately records appropriate data in the CRM.
• Resolve customer inquires via phone or email promptly.
• Adhere to all BDSI policies and compliance guidelines.

Skills: CRM Development, Data Analytics, A/B Testing, Contact Optimization, Team Collaboration, Intelligent Messaging, User Engagement, Compliance Adherence

• Serves customers by providing Aaji Care service information and lead closings.
• Attracts potential customers by answering service questions and suggesting information about other services.
• Opens customer accounts by recording Waitlist information.
• Maintains customer records by updating detailed information.
• Daily follow-up with operational team & updating lead status.
• Recommends potential services to management by collecting customer information and analyzing customer needs.
• Prepares service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results 
• Acting as the primary point of contact for customer related enquiries and provide the conduit for feedback to and from customer partners regarding building services.
• Ensuring customers are informed on all building related matters either directly on behalf of the broader team, or via the building’s online portal.
• Assisting the General Manager in creating a retention plan tailored to each individual customer having regard to critical events such as upcoming lease expiries or market rent reviews.
• Take ownership of the presentation of the property, ensuring the property always presents in a manner consistent with a Premium Grade building and recommending improvements 

Skills: Customer Service, Lead Management, Account Management, Record Keeping, Needs Analysis, Reporting Skills, Point of Contact, Retention Planning

• Lead, develop and train the Freshop onboarding team and guide workload management
• Oversee, build, and preserve c ustomer relationships managed by the onboarding team
• Create and refine policies and processes to make the onboarding team and other internal teams as efficient as possible, while ensuring customer satisfaction
• Possess deep working knowledge of the Freshop product offering
• Escalate and diagnose larger impact on customer base and take appropriate action, with a focus on global impact 
• Oversee external customer communication, user groups and ongoing improvement of the Knowledge Base
• Conduct and own regularly scheduled team and individual operational calls
• Community management of all front-of-house digital platforms
• Acting as the primary point of contact for customer inquiries
• Assisting the GM in the creation of a customer retention plan
• Managing the customer retention budget and property presentation

Skills: Team Leadership, Relationship Management, Process Improvement, Product Knowledge, Issue Diagnosis, Customer Communication, Community Management, Retention Planning

• Support the development of the communication plan and activities aligned to the bank's defined target audience for each stage of the project plan
• Delivery of clear, fair and not misleading customer communications aligned to project requirements
• Responsible for the briefing of and relationship management with internal stakeholders and implement plans in a timely and effective manner
• Ensures all activities align with the brand guidelines and brand positioning
• Support effective relationships with key stakeholders and build strong relationships with key stakeholders across the business to ensure all marketing activities align with specific business requirements and expectations
• Support a customer centric culture to inspire and motivate all stakeholders
• Accountable for management of approved budget, ensuring it aligns to agreed forecast and forecasts where appropriate to avoid discrepancies.
• Supports the delivery of customer communications in alignment with agreed strategy and KPIs
• Working with the project to define key metrics and report back on campaign performance
• Review of campaign performance against key performance measures, capturing learning's to inform future campaign activity
• Maintain knowledge of regulatory and legal requirements relevant to the role. 
• Support and promote compliance with those requirements within the role and the business

Skills: Communication Planning, Customer Communications, Stakeholder Management, Brand Alignment, Relationship Building, Budget Management, Campaign Performance, Regulatory Compliance

• IT support or management and IT Service Desk experience
• Experience with collaboration solutions such as Microsoft Teams
• Excellent written and verbal communications skills
• Must be able to establish and maintain trusted relationships
• Ability to clearly understand PEO Aviation’s enterprise level strategies
• Familiarity with the ITIL framework
• General IT knowledge across a variety of enterprise technologies
• Prior experience as a Center Manager, OSSH Manager, Enrolments or a similar role
• Passion for childcare and delivering results
• Previous experience using Childcare CRM 

Qualifications: BA in Public Relations with 5 years of Experience

• Proven experience working in a Business to Business environment
• Trilingual in French, Dutch and English
• Strong customer focus, actively examining and responding to the wishes and needs of internal and external customers
• Team player and a confident communicator, proactive and have strong analytical and solution-oriented skills
• Good knowledge of IT tools and having good exposure to healthcare contracts 
• Proven track record of handling delicate and difficult situations with customers.
• Working experience in servicing in the logistics industry.
• Experience at an Executive level with a proven track record.
• A deep understanding of current sales and marketing principles.
• Have good knowledge of international trade principles.

Qualifications: BA in Sociology with 10 years of Experience

• Experience in developing / managing/heading CRM - Service Applications
• Strong drive to succeed, demonstrate integrity, and top-tier thought leader - managing SLAs in a fast-paced dynamic environment 
• Very collaborative and driven person with the ability to make things happen.
• Deeply technical person, willing to get hands dirty in the minutiae if the need arises.
• A start-up experience with a global customer base would be an important add-on
• Extensive experience in process improvement through automation and tech-enabled tool
• A self-driven, thought leader, technically focused, with an excellent record of accomplishment in implementing transformation programs
• Excellent written and oral communication skills and strong analytical skills
• Empathetic and passionate about products and customers/end-users
• An effective communicator who is organized, articulate, confident, and polished in front of customers and decision-makers

Qualifications: BA in Communications with 4 years of Experience

• Ability to implement consultative influencing skills, including active listening, questioning, researching, planning, handling objections and securing commitment for mutually beneficial outcomes
• Ability to use internal / external network to solve customer problems and plan time and resource to deliver timely outcomes
• Ability to understand a complex and evolving organisation.
• Be familiar with using a customer relationship management application such as Oracle engagement cloud
• Ability to present messages and adjust approach to a broad range of stakeholders both in person and utilising technology.
• Be the voice of the customer and drive continuous improvement
• Track record of delivering challenging target objectives
• Experience in managing and interpretating complex data into meaningful conversations and positive outcomes.
• Available to travel regionally/nationally 

Qualifications: BA in Marketing with 6 years of Experience

• Experience in CRM experience working across strategy, implementation and ongoing optimization
• Expertise and hands-on experience with Salesforce, including experience setting up and deploying email campaigns and automation.
• Expert in segmentation, list management, and email marketing best practices
• Experience implementing and measuring AB testing
• Proven ability to manage and maintain strong cross-functional stakeholder relationships across multiple teams
• Strong analytical skills with proven ability to translate performance metrics into actionable insights
• Strong communication skills with an ability to communicate effectively across multiple levels of an organization
• Experience with Enterprise and/or Line-Of-Business applications
• Experience with Higher Education Auxiliary Enterprises (Retail Services, Dining, Card Services, Parking and Transportation), Life Safety, University Housing, Student Health Services, Facility Services, Controllers/Financials, and Human Resources

Qualifications: BA in Psychology with 4 years of Experience