CUSTOMER RELATIONSHIP MANAGEMENT EXECUTIVE SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: September 26, 2024 - The Customer Relationship Management Executive excels at planning and executing multi-channel marketing campaigns using tools like Salesforce to enhance customer engagement and automate marketing efforts. Proficient in project management and adept at collaborating with cross-functional teams and external agency partners, they ensure the delivery of compelling, data-driven marketing strategies that resonate with customers. Their expertise in CRM and e-commerce is amplified by a proactive approach to customer communication, leveraging insights to optimize outcomes and adapt swiftly in dynamic environments.

Essential Hard and Soft Skills for a Standout Customer Relationship Management Executive Resume
  • CRM Software Proficiency
  • Data Analysis
  • Sales Management
  • Marketing Automation
  • Project Management
  • Lead Management
  • Reporting and Analytics
  • Database Management
  • Customer Segmentation
  • Email Campaign Management
  • Communication
  • Problem Solving
  • Adaptability
  • Empathy
  • Teamwork
  • Conflict Resolution
  • Time Management
  • Critical Thinking
  • Decision Making
  • Relationship Building

Summary of Customer Relationship Management Executive Knowledge and Qualifications on Resume

1. BS in Business Administration with 5 years of Experience

  • Good understanding of the Casino & Sports Betting industry
  • Exposure and good knowledge of a content management system and/or HTML
  • Knowledge of the Irish market
  • Strong problem-solving skills in understanding and diagnosing solutions.
  • Experience with excel in some capacity
  • Previous experience working with Salesforce
  • Strong Verbal and written English
  • Strong numerical & analytical skills
  • Ability to multi-task and manage multiple assignments whilst liaising with a variety of stakeholders
  • Able to work autonomously
  • Interest in Sports & Casino, in particular GA
  • Experienced in working with the wider CRM & marketing team to implement a dynamic and personalized CRM strategy that will look to engage customers across varying stages of the purchasing journey
  • Experience in the production and assistance of weekly, monthly and quarterly reports

2. BA in Marketing with 3 years of Experience

  • Ability to prioritize and manage changing deadlines
  • Experience in getting to know people and building strong relationships within a matrix organization
  • Experience in getting CRM and have a good understanding of both the theory and the practice
  • Strong understanding of the legal and compliance aspects of CRM (GDPR/PECR)
  • Experience with popular ESP’s such as Adobe Campaign or Salesforce Marketing Cloud. 
  • Experience working with Taxi for Email or any email-building tool
  • Knowledge of how to optimise customer journeys and fix broken journeys
  • Understanding of A/B testing best practices as well as test & learn programs
  • Know how to assess CRM performance and report on it
  • Intermediate to advanced AMP scripting
  • Good understanding of driving omnichannel customer behaviour
  • Previous retail and digital marketing experience.

3. BS in Customer Relationship Management with 2 years of Experience

  • Experience working with Salesforce Sales Cloud CRM Systems/Data Entry.
  • Demonstrate the ability to work with technical systems.
  • Understanding of Salesforce declarative capabilities.
  • Excellent written communication and verbal presentation skills.
  • A collaborative and consultative approach to working with others.
  • IT/system skills such as Microsoft Office, CRM (Salesforce)
  • Experience in managing and manipulating large sets of data using Excel.
  • A can-do attitude and drive to deliver to deadlines at pace.
  • A team player with excellent interpersonal skills.
  • Experience of using Pardot (Would be an advantage)
  • Stakeholder management skills.

4. BA in Communications with 4 years of Experience

  • Good understanding of Luxury Retail with some management experience or potential to manage
  • Prior experience in & passion for client development & relationship building
  • Ability to work autonomously to set own time schedule and organise others
  • Communicate concisely on CRM topics
  • Strong organisation, time management and communication skills
  • Good understanding of data
  • Confident presenter & good spoken & written English
  • Proficient using Microsoft Office including Excel, PowerPoint & Word
  • Ability to work under pressure and deliver to tight deadlines.
  • Strong communication skills and enjoys working as part of a team.
  • Strong quantitative and analytical skills with the ability to draw conclusions and recommendations based on data and analysis.
  • Adept in Excel and Google Analytics

5. BS in Sales and Marketing with 5 years of Experience

  • Experience using a CRM platform (Xtremepush a bonus)
  • Highly customer-centric with a good understanding of CRM strategies and practices
  • Highly literate and numerate
  • Experience using different marketing channels (i.e., email, SMS and push notifications)
  • Ability to build strong working relationships
  • Confident in communicating and presenting with core stakeholders across the business
  • Proven track record within a CRM marketing role, particularly in a B2C environment and ideally within retail.
  • Previous experience using CRM platforms.
  • Understanding of ROI and commercial awareness.
  • Capable of working to tight deadlines in a fast-paced environment.
  • Strong understanding of the impact of direct marketing on consumer behavior and how it drives engagement through acquisition and retention.
  • Experienced in HTML, Microsoft Excel and PowerPoint.

6. BS in Information Technology with 3 years of Experience

  • Strong organization and good copywriting skills.
  • Confidence and assertiveness when dealing with a variety of external agencies and internal stakeholders at different levels.
  • Excellent communication skills, both written and verbal.
  • High attention to detail.
  • Strong capability for analyzing customer data and campaign data.
  • Creative flair and an ability to think outside the box.
  • Ability to work effectively under pressure and to tight deadlines.
  • Basic HTML knowledge
  • Experience of an email marketing platform and campaign management tool E.g Cheetah Digital Marketing Suite, Apteco PeopleStage & FastStats.
  • Computer literate, knowledge of Microsoft suite and HTML
  • Good copywriting skills
  • A real passion for the internet and online retail (Fashion preferred but not essential)

7. BA in Public Relations with 2 years of Experience

  • Experience in luxury retail industry, specialized in CRM
  • Hands on experience and proficiency in CRM and business intelligence tools
  • Statistical and familiar with data-mining models and tools
  • Highly self-motivated, analytical, with sharp attention to detail
  • Strong project management and time management skills
  • Strong focus on execution & rigorous implementation
  • Fluent in English and Mandarin
  • Experience working with ESPs
  • Prior marketing or account management experience especially within email marketing or an agency context
  • Experience with high-level data entry and working within strict processes

8. BS in Data Analytics with 3 years of Experience

  • Knowledge of segmentation, customer profiling and a good understanding of journey requirements
  • Excellent knowledge of CRM systems, ideally Adobe CRM (Classic)
  • Experience using reporting tools such as Power BI and Tableau is advantageous
  • Strong analytical skills and an eye for detail (including cost/budget control)
  • Excellent Microsoft Excel, Word, and Power Point skills
  • Basic understanding of HTML to import/build email files into Adobe CRM (Classic)
  • Strong organizational skills to manage multiple campaigns starting and ending at different times
  • Ability to build and maintain strong working relationships with suppliers and colleagues in the UK and throughout the 26 countries where Amplifon operates
  • Ability to work under pressure and be adaptable to change
  • Strong leadership and managerial skills
  • Ability to influence others, including at a senior level
  • High sense of initiative and self-motivation

9. BA in Economics with 5 years of Experience

  • Experience in a retention or direct marketing position, in a subscriptions/membership setting
  • Experience planning and executing multi-channel marketing campaigns, optimising based on learnings and reporting the outcomes to stakeholders
  • Competent in the use of email marketing software, such as Salesforce, to help build and manage automated marketing programs
  • Strong project management, communication and collaboration skills
  • Comfortable working with various teams across the business to get desired outcomes
  • Comfortable working with agency partners to develop highly engaging, brand-led communications designed to bring a digital brand ‘to life’ for customers
  • Data-driven, customer-first mindset with experience executing and optimizing marketing campaigns and programs based on customer insight and learnings
  • An understanding of testing and learning best practice to deliver improvements to customer communications
  • Able to manage workload and juggle multiple priorities effectively. 
  • Able to thrive in a varied and fast-paced environment
  • Working experience as CRM, E-commerce background or in a related field will be considered a big advantage
  • Good interpersonal skills, good team player, as well as a self-starter

10. BS in Management Information Systems with 4 years of Experience

  • Excellent time management/organization skills
  • Ability to manage busy campaign schedules and stick to tight deadlines
  • Exceptional attention to detail and ability to strictly follow the process
  • Basic HTML coding skills
  • The ability to develop strong customer relationships
  • Good analytical skills - the ability to analyze and interpret results
  • Good written communication skills
  • Proficient and willing user of technology
  • Problem solver and fast learner
  • High energy approach and willingness to be part of and contribute to a successful business
  • Experience coding HTML for email campaigns, including responsive design
  • Previous experience working with SFDC
  • Knowledge of DreamWeaver and Photoshop

11. BA in International Business with 3 years of Experience

  • Advanced Excel and PowerPoint skills.
  • Expertise in all aspects of email marketing processes, production and circulation planning.
  • Extremely detail-oriented, deadline-driven, and able to multi-task.
  • Excellent communication skills and ability to present complex data clearly and confidently to senior stakeholders across the business.
  • Collaborative attitude to build a strong relationship across the business.
  • A creative flair and ability to think of new ideas and creative projects.
  • Solid understanding of other interactive marketing channels and marketing principles.
  • Proven ability to work quickly and effectively with an eye for detail.
  • Proactive and able to show initiative/ideas.
  • Excellent organizational skills.
  • Can work independently in a structured manner.

12. BS in Customer Service Management with 2 years of Experience

  • A solid background in CRM and the knowledge to back it up
  • Experience working with tried and trusted CRM platforms and creating automated journeys to grow customer contribution
  • Experience working with an ESP (preferably DotMailer but not essential)
  • Outstanding work planning and time management skills
  • A fantastic communicator both written and orally
  • Commercial acumen and numerical skills.
  • Experience in reporting and providing analysis/opportunities to improve performance
  • Ability to think clearly and calmly when faced with issues or conflicting priorities.
  • Flexible attitude and ability to cope well with the demands of a rapidly growing company.
  • Strong understanding of luxury retail and the fashion industry.
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