CUSTOMER RELATIONSHIP MANAGEMENT COORDINATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: September 24, 2024 - The Customer Relationship Management Coordinator excels in fostering robust partnerships with external vendors and internal teams, demonstrating advanced leadership and project management capabilities. With a keen ability to analyze data and strong attention to detail, they effectively strategize and execute CRM campaigns end-to-end. Experience in Salesforce or similar platforms, coupled with a background in the betting/casino industry and basic HTML skills, enhances their proficiency.

Essential Hard and Soft Skills for a Standout Customer Relationship Management Coordinator Resume
  • CRM Software Proficiency
  • Data Analysis
  • HTML Coding
  • Campaign Management
  • Project Management
  • Reporting Techniques
  • Database Management
  • Market Research
  • Financial Forecasting
  • Stakeholder Mapping
  • Interpersonal Communication
  • Problem Solving
  • Leadership
  • Team Collaboration
  • Adaptability
  • Attention to Detail
  • Strategic Thinking
  • Resilience
  • Time Management
  • Customer-Centric Mindset

Summary of Customer Relationship Management Coordinator Knowledge and Qualifications on Resume

1. BA in Business Administration with 3 Years of Experience

  • Ability to build strong relationships with outside vendors and cross functional team members
  • Strong leadership and project management skills
  • Excellent oral and written communication skills
  • Solid analytical skills with proven ability to work with data and derive conclusions & implications
  • Strong attention to detail and organization skills
  • Self-motivated and resilient
  • Salesforce experience or another ESP is desirable
  • First-hand experience in creating and executing CRM campaigns from end to end
  • Knowledge of the betting / casino sector 
  • Basic knowledge of HTML

2. BA in Marketing with 2 Years of Experience

  • Experience working in an E-commerce & digital environment, with previous email marketing experience
  • Execute the email and SMS marketing calendar for promotional & marketing content as well as support as POC for questions coming from the other markets
  • Execute the CRM trigger strategies, including, but not limited to, welcome, abandonment & loyalty flows
  • Experience and comfortability with writing email and SMS copy on an as-needed basis
  • Basic knowledge of CRM KPIs to be able to read and understand testing results to help make recommendations
  • Experience with Klaviyo, Google Analytics, Shopify 
  • Understanding of data and statistical insights to drive personalized, automated communications
  • Experience measuring and sharing campaign results with internal stakeholders
  • Experience with execution using Salesforce Marketing Cloud or similar is desired
  • Well-organized written and verbal communications. 

3. BA in Communication Studies with 4 Years of Experience

  • Strong analytical skills with the ability to interpret value from data.
  • Keen eye and attention to detail.
  • Good team player, with ability to work on own initiative.
  • Outstanding organisational skills.
  • Excellent written and verbal communication skills.
  • Enthusiastic and self-driven attitude.
  • Ability to multi-task and prioritise work under pressure.
  • High proficiency in all Microsoft Office products.
  • Understanding of customer lifecycles and communication strategies.
  • Previous experience in CRM and gaming is ideal.

4. BA in Information Systems with 5 Years of Experience

  • Experience in the Gaming/Online Casino industry.
  • Experience with email building systems, preferably Exact Target.
  • Experience in executing campaigns using marketing automation tools, preferably Optimove.
  • Basic knowledge of HTML.
  • Proficient knowledge of Microsoft Office, mainly Excel.
  • Well organized and able to manage time efficiently.
  • Fluent in English. 
  • Has a great eye for detail.
  • Self-motivated and able to work from own initiative, yet thrives in a team environment.
  • Great interpersonal skills and the ability to communicate effectively at all levels of contact.
  • A positive mindset and a ‘can do’ approach.

5. BA in Advertising with 1 Year of Experience

  • Demonstrated experience in email marketing, sms and push notification
  • Previous experience in promotional marketing, loyalty, direct marketing B-to-B and B-to-C.
  • Previous experience with Salesforce Marketing Cloud (Exact Target), Sendgrid, Twilio, Segment a plus
  • Strong knowledge of email best practices
  • Strong knowledge of data segmentation and personalization
  • Knowledge of email and SMS rules and regulations (i.e CCPA, GDPR)
  • Salesforce Marketing Cloud Certification 
  • Previous knowledge of Veeva Vault
  • Knowledge of HTML
  • Ability to perform vlookups and pivot tables in excel 
  • Knowledge of email rendering and mass email marketing practice

6. BA in Business Administration with 2 Years of Experience

  • Keen interest and passion for Customer Relationship Marketing.
  • Highly organized and being able to prioritize daily tasks.
  • Top-level detail-oriented with no need for supervising.
  • Excellent English communication skills (Finnish, German, or Norwegian language would be considered as an asset)
  • A positive trouble-solver, good communication skills
  • Proficient in MS Office Suite. 
  • Knowledge of Constant Contact
  • Ability to work well either alone or as part of a team, must be a team player
  • Excellent typing and grammar skills.
  • Ability to adjust the content of sales presentations by studying the type of client
  • Ability to work well either alone or as part of a team, must be a team player

7. BA in Marketing with 3 Years of Experience

  • Experience working with a database in an analytical role
  • Capability to manipulate data
  • Strong SQL and Excel skills 
  • Excellent communication skills
  • Experience with Salesforce Products and Tableau
  • Team Player, all-hands on deck mentality
  • Past internship or work experience in a digital marketing or SaaS systems management role
  • Highly organized and process-driven, with a keen attention to detail
  • Comfortable operating and working in complex technical environments, such as a CMS system or other web-based tools
  • Familiarity with Marketing Automation (e.g. Salesforce Marketing Cloud), or an interest/desire to learn
  • Data driven with a very good understanding of numbers

8. BA in Communication Studies with 2 Years of Experience

  • Knowledge of HTML editing skills
  • Experienced ESP user, ideally Salesforce Marketing Cloud and CRM 
  • Proven to have a data driven approach and experience with reporting tools
  • Excellent skills in Microsoft Excel
  • Proven experience in campaign creation and execution
  • Proven experience in player segmentation and targeting
  • Proficient using MS Office applications, such as Excel and Word
  • Experienced with mass email marketing systems ideally Salesforce Marketing Cloud
  • Understanding of the best practice for email content production and design
  • Knowledge of email rendering by major clients and devices
  • Knowledgeable of a wide range of iGaming verticals such as Casino, Sportsbook and VIP
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