Job Summary: 

• Producing actionable insight from multiple data sources that deliver significant, measurable customer and commercial benefits.
• Liaising and collaborating with multiple product teams across Product & the wider business
• Ownership of apps metrics, analytical & reporting improvements
• Using a selection of analytics tools to evaluate and optimize app performance and suggest customer experience improvements
• Supporting & driving CRO using A/B (& multivariate) testing
• Influencing the apps strategy and direction through behavioral and commercial data
• Work with counterparts across offices to develop and deliver data strategy
• Keep abreast of new developments in consumer insights research and behavioral techniques
• Work closely with other internal marketing teams to aid the development of new programs as well as improving current programmes.

Skills on Resume: 

• Data Analysis (Hard Skills)  
• Stakeholder Collaboration (Soft Skills)  
• Metrics Management (Hard Skills)  
• Analytics Tool Proficiency (Hard Skills)  
• Conversion Rate Optimization (Hard Skills)  
• Strategic Influence (Soft Skills)  
• Cross-Office Coordination (Soft Skills)  
• Market Research (Hard Skills)

Job Summary: 

• Design, lead, and execute strategic customer insights projects that generate actionable insights to help better serve customers.
• Support large, cross-divisional projects by delivering insights to inform strategic business decisions.
• Weaves a coherent customer narrative across multiple sales channels and data sources, using analyses to make recommendations for improvements to product, pricing, and operations based on findings
• Acts as the lead practitioner for all Customer Experience work, performing all activities and managing 3rd parties when needed in conducting experience research, tests and optimization tactics across all channels.
• Reports to CRM and interacts with Omnichannel, Operations, IT, Marketing, and Product teams to conduct research, testing, and optimization of any existing and/or new channels/touchpoints.
• Present findings and visualize data to a wide range of stakeholders. 
• Partner with internal teams to address complex business questions and provide insightful analysis through strong storytelling capabilities to both technical and non-technical stakeholders.
• Maintain an understanding of defined Customer Experience principles and reflect this in business recommendations

Skills on Resume:

• Strategic Project Management (Hard Skills)  
• Cross-Divisional Collaboration (Soft Skills)  
• Data Analysis (Hard Skills)  
• Customer Experience Research (Hard Skills)  
• Stakeholder Communication (Soft Skills)  
• Data Visualization (Hard Skills)  
• Business Storytelling (Soft Skills)  
• Customer Insight Development (Hard Skills)

Job Summary: 

• Perform quantitative and qualitative analyses
• Develop surveys, support material development for qualitative research, analyze, & deliver compelling findings and recommendations
• Analyze existing primary and secondary research to uncover fact-based insights
• Synthesize disparate information, translating complex ideas into compelling, actionable recommendations that drive experiments, strategies, and tactics
• Analyze and share insights from Customer Promoter Program tracking tool
• Design, plan and execute the targeting of customers through the company’s targeted marketing programme, including building the customer segmentations
• Provide accurate and relevant insights to support business objectives and help inform key decisions
• Understand and track customer journeys and behaviours
• Forecast, monitor and review the performance of this targeted marketing programme reporting to senior finance and commercial stakeholders.

Skills on Resume: 

• Quantitative Analysis (Hard Skills)  
• Qualitative Analysis (Hard Skills)  
• Survey Design (Hard Skills)  
• Data Synthesis (Hard Skills)  
• Customer Segmentation (Hard Skills)  
• Insight Communication (Soft Skills)  
• Performance Monitoring (Hard Skills)  
• Stakeholder Reporting (Soft Skills)

Job Summary: 

• Analysis of a broad range of data from the business focused on the customer but including product and store.
• Using insight from data to make recommendations for change within the business.
• Maintaining customer related databases and reporting suites to enable the CRM to interpret insights, identify opportunities and react efficiently.
• Identifying opportunities and deliver actionable insight to help direct the customer team.
• Providing robust accurate reporting of business information to the business within agreed timescales.
• Providing an independent view on the effectiveness of all business initiatives and make recommendations for considerations.
• Using all available data to make conclusions on business performance that will help influence decisions on how improve trading proposition.
• Building and maintain strong relationships with key stakeholders across the business.
• Proactively listen to partners to find new ways to drive business value
• Support cross-functional workstreams, able to effectively manage multiple projects

Skills on Resume: 

• Data Analysis (Hard Skills)  
• CRM Management (Hard Skills)  
• Database Maintenance (Hard Skills)  
• Strategic Recommendation (Hard Skills)  
• Reporting Accuracy (Hard Skills)  
• Problem-Solving (Soft Skills)  
• Stakeholder Engagement (Soft Skills)  
• Project Management (Soft Skills)

Job Summary: 

• Write articles on research study results for publication via relevant media (e.g. intranet site, PowerPoint presentation, etc.)
• Serve as the internal market research and voice of customer resource expert on member, client, competitive, industry and/or other research, including data sources, methodologies (qualitative and quantitative), and insights interpretation
• Work with internal clients, providing consultations as needed to ensure a consultant, ensuring research meets the needs of the requestor and is interpreted correctly
• Manage survey administration and communication, including quarterly/annual surveys, competitive benchmarking surveys, and/or other custom surveys
• Research and identify new issues and trends that may impact Prime’s strategic planning and marketing efforts
• Collect data and conduct internal interviews to synthesize findings and summarize potential implications for Prime and its stakeholders
• Transform analytical output into actionable insights, build clients materials, and engage clients throughout the process (scoping to delivery)
• Respond to ad-hoc analytical requests from internal stakeholders
• Ensuring quality control and oversight of reporting outputs.
• Responsible for providing campaign insights to increase incremental sales and optimise campaigns to improve SCR of campaigns.

Skills on Resume: 

• Article Writing (Hard Skills)  
• Market Research Expertise (Hard Skills)  
• Client Consultation (Soft Skills)  
• Survey Management (Hard Skills)  
• Trend Analysis (Hard Skills)  
• Data Synthesis (Hard Skills)  
• Insight Development (Hard Skills)  
• Quality Control (Hard Skills)