Job Summary: 

• Detect growth opportunities (identify market needs, structure them, prioritize them) and weak signals from the automotive industry
• Anticipate changes in the segment and the market
• Coordinate and lead working groups intended to assess the interest of a development project for the company
• Participate in the strategic orientation of the company by presenting, in a synthetic and argued manner, the development proposals identified to management
• Support project managers and sales teams
• Ensure prospecting work, attract new customers and partners
• Recreate/debug problematic customer lab scenarios of complex network setups.
• Review both internal and customer codes.

Skills on Resume:

• Market Analysis (Hard Skills)
• Industry Forecasting (Hard Skills)
• Project Coordination (Soft Skills)
• Strategic Planning (Soft Skills)
• Team Support (Soft Skills)
• Customer Prospecting (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Code Review (Hard Skills)

Job Summary: 

• Chip HW and SW support.
• Close interaction with customer, Architecture, R&D, and Marketing teams during the various phases of the chip development cycle.
• Support pre-and post-sales customer activities
• Work with Sales & Product Managers & customers to determine requirements and solutions. 
• Develop technical collateral, presentations, demos, and PoCs.
• Train end customers develop training material and provide on-site training sessions to the customers.
• Provide on-site technical support for customers including lab debug.
• Develop and deliver reference examples to facilitate customer training, development & testing.

Skills on Resume:

• Hardware Support (Hard Skills)
• Software Support (Hard Skills)
• Customer Interaction (Soft Skills)
• Requirements Analysis (Hard Skills)
• Technical Collateral Development (Hard Skills)
• Training Delivery (Soft Skills)
• On-Site Support (Hard Skills)
• Reference Development (Hard Skills)

Job Summary: 

• Lead a high-performing support delivery team across various Azure services. 
• Support Azure customers via chat and other support modalities. 
• Demonstrate strong operational rigor to deliver outstanding customer support and improved engineer efficiency resulting in exceptional customer satisfaction (CSAT).
• Enable a customer obsessed environment where team members can relentlessly champion and advocate for customers in representing issues to engineering teams and be a change agent to develop innovative ways to resolve issues.
• Partner with the PM team and engineering stakeholders to improve the product, support diagnostic tools and operational processes that lead to reduced Customer Pain Time (CPT), increased support engineer efficiency and throughput, increased customer self-help adoption, and improved Customer Satisfaction.
• Own one or more Azure technology areas, and work with customer support delivery teams as well as Azure engineering to scale chat (and new support modalities) across these service areas.
• Pilot and incubate new support experience, partner with PM teams to continually improve them and be able to operationalize broadly across Azure in partnership with delivery, PM, and engineering stakeholders.
• Create an inclusive work environment where every employee can effectively engage and wants to be part of the team. 
• Provide ongoing feedback that helps direct reports improve performance. 
• Promote a positive environment across the organization by modeling behavior that promotes good morale.
• Mentor, Coach and Enable team members in different career stages to accomplish career goals and business objectives.

Skills on Resume: 

• Azure Management (Hard Skills)
• Customer Advocacy (Soft Skills)
• Operational Improvement (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Process Enhancement (Hard Skills)
• Support Development (Hard Skills)
• Inclusive Leadership (Soft Skills)
• Performance Coaching (Soft Skills)