Job Summary: 

• Work closely with various stakeholders across CFS including Customer Office, Distribution, Product, Operations, and Finance.
• Responsible for the production of recurring and ad-hoc reports and analyses.
• Manage monthly report updates and respond to questions from stakeholders.
• Consult with internal stakeholders to provision recurring and bespoke insights and analytics that facilitate data-driven decision-making.
• Responsibility for analyses and creating insight into the market, customers and competitors
• Responsibility for surveys: questionnaire setup, data collection and statistical analysis of data
• Communicating insight and recommendations of the analyses to the relevant stakeholders
• Define, develop, and build data models
• Take responsibility for maintaining data management
• Simplify and advance current platform, tools and methodology
• Monitor betting and customer behavior across the business and provide real-time factoring and stake limits of customer accounts.

Skills on Resume: 

• Stakeholder Collaboration (Soft Skills)
• Report Production (Hard Skills)
• Data Analysis (Hard Skills)
• Market Insights (Hard Skills)
• Survey Management (Hard Skills)
• Data Communication (Soft Skills)
• Data Modeling (Hard Skills)
• Platform Simplification (Hard Skills)

Job Summary: 

• Collaborate with stakeholders to translate and document business and product requirements into a successful user experience.
• Empathize with and advocate for user experiences with consistency, ease of use and relevancy.
• Apply usability data and metrics to rapidly iterate and improve usability and flows.
• Design and execute regression and User Acceptance Testing.
• Develop and implement usability standards and best practices across multiple devices and use cases.
• Baseline, trend, and monitor existing experiences to identify opportunities for enhancements and improvements.
• Conduct product and technology assessments and make recommendations based on thorough analysis.
• Manage and support the execution of deliverables to support the ongoing evolution of the member experience, including ongoing monitoring and testing of processes and digital technologies.
• Develops and manages cross-divisional research relationships as well as external research vendor relationships.
• Champions customer insights and the voice of customers throughout the Co-op.
• Create, run, and investigate specific analytical reports to target specific betting patterns or product assessments.

Skills on Resume: 

• Stakeholder Collaboration (Soft Skills)
• User Advocacy (Soft Skills)
• Usability Testing (Hard Skills)
• Usability Standards (Hard Skills)
• Experience Monitoring (Hard Skills)
• Technology Assessment (Hard Skills)
• Deliverable Management (Hard Skills)
• Customer Insights (Soft Skills)

Job Summary: 

• Accountable for ensuring that the latest research and analysis techniques are employed to understand and establish the customer's view
• Driving the ability to connect with and understand customers through the latest customer and economic research thinking and techniques
• Keeping abreast of new developments, benchmarking and testing capability outside the industry and the region, literature reviews, industry collaboration, etc.
• Accountable for reflecting customer and stakeholder insights in a timely and consistent manner to key individuals and teams within Yorkshire Water.
• Responsible for the ongoing management and development of Yorkshire Water’s Online Community, ensuring its membership is representative of the population of Yorkshire.
• Responsible for reflecting customer and stakeholder insights in a timely and consistent manner to inform the independent Yorkshire Forum for Water Customers.
• Responsible for the development, implementation, and delivery of key customer and market research activity 
• Support the development and delivery of Yorkshire Water’s business plan, including, brand strategy and customer service strategy.
• Responsible for the collation and dissemination of key company reporting.
• Providing support for the development, implementation, and delivery of the company strategies
• Ensuring any insights are robust and supported by the views of customers and key stakeholders.

Skills on Resume: 

• Research Techniques (Hard Skills)
• Customer Understanding (Soft Skills)
• Industry Benchmarking (Hard Skills)
• Stakeholder Insights (Soft Skills)
• Online Community Management (Hard Skills)
• Market Research (Hard Skills)
• Strategy Development (Soft Skills)
• Insight Dissemination (Soft Skills)

Job Summary: 

• Work collaboratively with the Customer Experience Team on employee performance initiatives.
• Create and update written and visual training materials and external customer resources.
• Conduct regular evaluations of agent tickets to ensure quality customer service and adherence to each department’s policies and procedures.
• Facilitate discussions between agents that involve questions ranging from basic questions to in-depth problem-solving.
• Provide training on all Blush Mark/Azazie processes, policies, and procedures as well as technical tools and resources.
• Identify areas of improvement on both an agent level and department level
• Make recommendations for enhancements to training materials and internal/external resources.
• Plan and conduct group workshops based on customer feedback, employee metrics, and frequent performance or efficiency issues.
• Work closely with the Customer Experience Team to identify additional areas of improvement based on customer trends and performance feedback.
• Play an integral role in a growing team that allows learning new things and taking on additional responsibilities and projects

Skills on Resume: 

• Team Collaboration (Soft Skills)
• Training Material Creation (Hard Skills)
• Service Quality Evaluation (Hard Skills)
• Problem-Solving Facilitation (Soft Skills)
• Process Training (Hard Skills)
• Improvement Identification (Soft Skills)
• Workshop Planning (Hard Skills)
• Performance Feedback Analysis (Soft Skills)

Job Summary: 

• Design, develop, manage, and analyze custom quantitative and qualitative research projects.
• Drive integration of insights into business decision-making processes.
• Develop collaborative partnerships throughout the organization.
• Contribute to corporate and department-level goals.
• Establish and oversee relationships with external vendors.
• Socialize research findings throughout the organization to increase knowledge of the customer.
• Models and acts following the Co-op Way (values and mission).
• Designs, develops, manages and analyzes custom quantitative and qualitative research projects for internal cross-divisional partners to support business objectives and decision-making processes.
• Generates insightful, relevant research and actionable, data-driven recommendations that address partners’ objectives and Co-op strategic priorities.
• Manages online survey platform and statistical software tools, and applications and helps develop best-in-class research processes and training.
• Supports manager with internal partner consultation, project coordination and execution, annual research and budget planning.
• Provides collaborative ad-hoc decision support and represents the voice and needs of customers among internal partners.
• Educates internal clients and employees about research practices and applications.

Skills on Resume: 

• Research Project Management (Hard Skills)
• Insights Integration (Soft Skills)
• Collaborative Partnerships (Soft Skills)
• Goal Contribution (Soft Skills)
• Vendor Management (Hard Skills)
• Research Socialization (Soft Skills)
• Data-Driven Recommendations (Hard Skills)
• Survey Platform Management (Hard Skills)

Job Summary: 

• Drive and refine Sundae’s customer segmentation and customer journey maps for key audiences of homeowners, agents and property investors.
• Partner with Product, Marketing, and Sales to prioritize and define customer research objectives and initiatives.
• Select appropriate quantitative and qualitative research methods to collect data and feedback that will provide actionable insights to inform business decisions. 
• Devise and design qualitative and quantitative custom market research projects. 
• Collect and leverage customer feedback and customer behavioral data to drive insights to inform marketing, product, and operational improvements.
• Leverage intelligence aggregated from internal and external data sources to understand the dynamics shaping the business and customer landscape. 
• Understand the macroeconomic environment impacting the decision-making of marketplace participants.
• Analyze quantitative and qualitative customer feedback data to develop an understanding of customers using the Sundae marketplace.
• Map the participant journeys and their marketplace experience to include attributes such as customer expectations and objectives, customer thoughts, attitudes, emotions and pain points.
• Detect patterns and understanding emerging signals of change within behavior.
• Perform ad hoc analysis for management when required in addition to daily, weekly, and monthly Sports Trading reporting.
• Analyze complex data sets and processes to understand, identify and monitor key factors that can improve KPIs and drive the business forward.

Skills on Resume: 

• Customer Segmentation (Hard Skills)
• Journey Mapping (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Research Methodology Selection (Hard Skills)
• Customer Feedback Analysis (Hard Skills)
• Data-Driven Insights (Hard Skills)
• Macroeconomic Understanding (Soft Skills)
• KPI Improvement Analysis (Hard Skills)

Job Summary: 

• Develop and build relationships with assigned customers promoting integrity and trust vital to solid customer satisfaction
• Act as liaison between assigned customers and the company to ensure CVS obligations are met.
• Monitor and track day-to-day activities to ensure on-time delivery and quality products.
• Oversee each plant’s Business Unit Customer Liaison activities to ensure Operations, Quality and Engineering Support personnel are prioritized to attain production goals and consistent objectives of assigned customers. 
• Develop systems and best practices to ensure the performance levels are maintained.
• Work with Senior Plant Management to ensure all support resources necessary are made available to meet customer delivery and quality objectives. 
• Ensure material, equipment, and manpower resource requirements are in place to meet customer demands.
• Quickly identify and address potential problems that could negatively impact production, quality, or delivery performance.
• Utilize SAP and customer databases to efficiently monitor and track production, materials, inventory, delivery, etc.
• Maintain key customer contact at all levels to ensure customer expectations are being met. 
• Visit customer locations to obtain voice of the customer feedback on performance.

Skills on Resume: 

• Relationship Building (Soft Skills)
• Customer Liaison (Soft Skills)
• Activity Monitoring (Hard Skills)
• Production Goal Prioritization (Hard Skills)
• Best Practices Development (Hard Skills)
• Resource Management (Hard Skills)
• Problem Identification (Soft Skills)
• SAP Utilization (Hard Skills)

Job Summary: 

• Deliver Customer Assurance requests to defined standards.
• Execute all aspects of fulfillment for a Technology Customer Assurance request, including searching the knowledge base, collecting information from partners within Technology, Data & Analytics and compiling a response to the request.
• Populate the internal knowledge management tool with product and enterprise-level information to defined standards, by partnering with subject matter experts.
• Identify incomplete or outdated content and work with subject matter experts to update the Knowledge Base.
• Proactively address potential queries based on trends and common themes observed in assigned requests.
• Identify opportunities to increase the efficiency of the Customer Assurance procedures to improve turnaround time while keeping the quality standards high.
• Collaborate with domain experts, peers and partners, and business or technology leaders across the business enterprise.
• Deliver additional activities as defined by the Senior Director of Customer Assurance.
• Focus on areas of process improvement and data quality enrichment, communicating ideas and best practices to relevant stakeholders.
• Corrective action to address data discrepancies or issues within the Master Data Governance and ERP systems relevant to the phased implementation of the NEXT Recharged project.

Skills on Resume: 

• Customer Assurance Delivery (Soft Skills)
• Knowledge Base Management (Hard Skills)
• Information Compilation (Hard Skills)
• Content Updating (Hard Skills)
• Query Proactive Addressing (Soft Skills)
• Process Efficiency Improvement (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Data Discrepancy Correction (Hard Skills)

Job Summary: 

• Provide critical organizational support to teams managing a variety of time-sensitive critical tasks in a matrixed cross-functional environment.
• Facilitate Master Data activities related to data preparation, loads, verification, and testing.
• Tracking of data requirements across functional areas, including documentation of business processes and training requirements.
• Ensure overall data readiness for project milestones based on direction from project leads.
• Develop a deep knowledge in end to end-to-end business processes related to Customer Master key initiatives.
• Respond to issues with urgency and with a focus on problem-solving and process improvement.
• Provide basic data analytics and KPIs to support Customer Master data initiatives.
• Take responsibility for maintaining a digital mindset.
• Execute data preparation tasks related to mass loads of Customer Master records.
• Provide basic data analytics and KPIs to support Customer Master data initiatives.
• Work collaboratively with teams in areas of data preparation, data cleansing, and data validation, especially during periods of critical project implementations.
• Support preparation and execution of customer master data test scripts.
• Support additional Client Digital and Data Management projects and teams

Skills on Resume: 

• Organizational Support (Soft Skills)
• Master Data Management (Hard Skills)
• Data Tracking (Hard Skills)
• Data Readiness Assurance (Hard Skills)
• Business Process Knowledge (Hard Skills)
• Problem-Solving (Soft Skills)
• Data Analytics (Hard Skills)
• Digital Mindset Maintenance (Soft Skills)

Job Summary: 

• Actively provide actionable recommendations to improve both branded and private label performance at the customer level.
• Collaborate with Sauer Brands Away From Home sales team to identify key opportunities with their customers.
• Serve as administrator for Sauer Brands Customer Relationship Management software for both Retail and Away From Home business.
• Build and maintain profitable relationships with current and prospective customers.
• Analyze and make recommendations on assortment mix with each customer.
• Create sales campaigns across multiple customers, channels, segments and product groups that align to a single strategy.
• Continuously assess product gaps within key customers and identify new distribution and new product opportunities.
• Review time and process to close potential new business and work to improve internal mechanics for future bids.
• Fulfill marketing needs for customer sales calls.
• Participate in cross-channel projects and teams to ensure we are supporting these efforts and up to speed with potential upstream/downstream activities.
• Stay abreast of leading-edge customer experience measurement techniques and capabilities.

Skills on Resume: 

• Performance Recommendations (Hard Skills)
• Sales Team Collaboration (Soft Skills)
• CRM Administration (Hard Skills)
• Relationship Building (Soft Skills)
• Assortment Analysis (Hard Skills)
• Sales Campaign Creation (Hard Skills)
• Product Opportunity Identification (Hard Skills)
• Customer Experience Measurement (Hard Skills)

Job Summary: 

• Act as an enterprise Customer Experience subject matter expert for a line of business and/or channel managing loyalty/customer satisfaction tracking studies.
• Increase the effectiveness of the Digital CX program by growing information sources and providing timely, insightful analysis and actionable recommendations to profile and define market, channel, and/or segment opportunities.
• Lead quantitative customer survey tracking programs and analysis of secondary and database sources
• Building out measurement programs through the customer lens and refreshing programs to provide a more holistic assessment of the bank.
• Create, implement, and distribute ad-hoc surveys based on internal stakeholder objectives. 
• Monitor metrics/dashboards/reports to identify trends and track the impact of key initiatives.
• Direct market research vendors focused on creating insight through a variety of analysis efforts, including text analytics, speech analytics, syndicated research, transaction and end-to-end experience research.
• Liaise with business partners across the enterprise to provide them with the necessary data and insight to consistently measure products, processes and experiences.
• Create compelling business cases and recommendations that drive action and support business decisions through the effective use of data, customer insight and analysis.
• Use Voice of the Customer to inform efforts to align and prioritize opportunities with brand promise and purpose.

Skills on Resume: 

• Customer Experience Expertise (Soft Skills)
• Digital CX Program Growth (Hard Skills)
• Survey Program Leadership (Hard Skills)
• Measurement Program Development (Hard Skills)
• Ad-Hoc Survey Creation (Hard Skills)
• Metric Monitoring (Hard Skills)
• Vendor Management (Soft Skills)
• Voice of Customer Alignment (Soft Skills)

Job Summary: 

• Take ownership of business-critical analytical projects that involve analyzing complex datasets to produce insights and models that drive strategic decisions
• Work closely with team and business partners to scope, design, develop, and implement a variety of analytical projects, including:
• Analyze commercials to drive strategic decisions
• Reporting and understanding drivers of business performance
• Championing tests and learning within the business
• Quantifying and challenging hypotheses and assumptions
• Understanding and analyzing the performance of the membership model across different tiers
• Analysis of promotions and benefits for optimization and to understand the impact on customer behavior
• Forecasting new member growth and deep dive analysis to understand these trends
• Analysing product performance and profitability
• Use robust statistical and data methods to build analyses
• Improve efficiencies and automate analysis to ensure focus is on new value-add analysis
• Work closely with the data team to ensure data structure and models enable the required analysis

Skills on Resume: 

• Analytical Project Ownership (Hard Skills)
• Strategic Decision Analysis (Hard Skills)
• Business Performance Reporting (Hard Skills)
• Hypothesis Testing (Soft Skills)
• Membership Model Analysis (Hard Skills)
• Promotion and Benefit Optimization (Hard Skills)
• Forecasting Member Growth (Hard Skills)
• Data Structure Collaboration (Soft Skills)

Job Summary: 

• Serve as a key driver across all areas of the team, acting in a support function to ensure that Research & Insights initiatives are grounded in the customer and that all data shared throughout the organization is accurate and well-organized. 
• Assist in strategy and drafting of survey questionnaires (familiarity with Qualtrics, SurveyMonkey, or other survey software helpful)
• Assist in data analysis, such as reviewing survey results and developing PowerPoint deliverables under guidance from other team members
• Assist in Voice of Customer program support functions such as helping with ad hoc research requests and reviewing data
• Assist in creating and delivering all US competitor insights
• Assist in developing content and activities to boost engagement and retention of customer panelists
• Manage routine Research & Insights support functions that are necessary to maintaining research program health for the team, such as responding to research support inquiries, checking survey programs, and verifying data integrity
• Communicate with third-party agency partners as part of overseeing program logistics/processes for proprietary customer panels, ongoing customer experience feedback and syndicated partner relationships
• Advise marketing on customer segmentation strategy based on attributes of positive survey respondents
• Work with the CRM team on drafting new retention offers and communication strategies based on surveyed customer preferences
• Help define product roadmap decisions by informing tech and product teams of high and low-performing app features

Skills on Resume: 

• Research Initiative Support (Soft Skills)
• Survey Questionnaire Drafting (Hard Skills)
• Data Analysis Assistance (Hard Skills)
• Voice of Customer Support (Soft Skills)
• Competitor Insights Delivery (Hard Skills)
• Customer Panel Engagement (Soft Skills)
• Data Integrity Verification (Hard Skills)
• Customer Segmentation Strategy (Hard Skills)