Job Summary: 

• Lead a team of AR & Credit Analysts that are responsible for credit quality and collections.
• Ensure appropriate application of policies and procedures are followed.
• Review and approve recommended customer credit limits from team within established credit authority.
• Recommend proposed credit limits to Director for requests over credit authority.
• Review AR aging reports on a regular basis to ensure that collection milestones established are observed.
• Collaborate with Manager/Director to support team members' performance and growth through coaching, mentoring, training, performance reviews and provide career development opportunities.
• Serve as an advisor and escalation point for credit and collections activities.
• Monitor processing of invoices.
• Set performance goals, provide feedback, and ensure timely resolution of customer billing/aging issues.
• Resolve difficult repayment issues with delinquent customers.
• Prepare monthly, quarterly, annual, and ad-hoc forecasting reports.
• Research and resolve key account billing issues.
• Lead/participate in special projects as assigned both within the department and the organization.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Policy Enforcement (Hard Skills)
• Credit Limit Approval (Hard Skills)
• Performance Coaching (Soft Skills)
• AR Aging Review (Hard Skills)
• Escalation Management (Soft Skills)
• Goal Setting (Soft Skills)
• Report Preparation (Hard Skills)

Job Summary: 

• Collect, verify all information and documents obtained on customers for assessing credit worthiness.
• Ascertain compliance with company credit policies and recommend changes 
• Prepare the necessary documentation to raise cases of defaulting customers to civil rights authorities or legal department
• Prepare monthly statements of accounts for customers during the month.
• Supervise collector’s activities and personally follow up on problem accounts
• Monitor customer's credit facilities and take whatever course of action is necessary to keep the aging current.
• Carry out reconciliation between company records and customers' books of account & obtain confirmation of balance from customers at least once a year.
• Resolve disputed invoices and unreconciled items.
• Review the terms and conditions of incoming L/Cs and B/Gs.
• Keep and follow-up on the collection of Letters of Credits / Bank Guarantees, PDC and P.N.
• Update the information on credit customers regularly.

Skills on Resume: 

• Credit Assessment (Hard Skills)
• Policy Compliance (Hard Skills)
• Documentation Preparation (Hard Skills)
• Statement Preparation (Hard Skills)
• Activity Supervision (Soft Skills)
• Credit Monitoring (Hard Skills)
• Account Reconciliation (Hard Skills)
• Dispute Resolution (Soft Skills)

Job Summary: 

• Directly supervises 1-3 employees of Bankruptcy and Recovery Teams.
• Understand the basics of the Credit, Collections, Bankruptcy & Recovery process including the coding of accounts throughout the bankruptcy and recovery process.
• Responsible for communicating departmental goals to personnel.
• Ensure that personnel adhere to existing procedures.
• Review existing procedures to determine if any changes 
• Review potential and existing customer financials, review D&B and Experian reports and make credit recommendations.
• Support Credit Manager, Customer Experience Director and DCFO with reporting 
• Process, review and evaluate credit applications of new and existing customers.
• Actively manage the recovery process, third party agency and legal accounts to mitigate the bad debt write-offs and maximize bad debt recoveries including communicating recovery monies with the field.
• Review Collectors Visit Reports on a daily basis, supervise activities and guide

Skills on Resume: 

• Team Supervision (Soft Skills)
• Process Understanding (Hard Skills)
• Goal Communication (Soft Skills)
• Procedure Adherence (Hard Skills)
• Financial Review (Hard Skills)
• Reporting Support (Hard Skills)
• Credit Application Evaluation (Hard Skills)
• Recovery Management (Hard Skills)

Job Summary: 

• Responsible to manage a pool of commercial customers understanding business requirements 
• Maintaining a strictly alignment with corporate policies, procedures and regulatory requirements.
• Analyze financial, operating performance and make facilities recommendation according to the conditions of every account.
• Negotiate the proposed terms and conditions made by the commercial risk area during the renewal of the credit lines or establishment of new products.
• Maintain a close communication with the portfolio of customers, anticipating needs and promoting an environment of new business opportunities generation.
• Responsible for fulfill the service level agreements established per products and services.
• Maintain a proper follow up over established action plans recommended in the credit reviews 
• Enhance customer financial and /or operating results.

Skills on Resume:

• Customer Management (Soft Skills)
• Compliance Adherence (Hard Skills)
• Financial Analysis (Hard Skills)
• Negotiation Skills (Soft Skills)
• Effective Communication (Soft Skills)
• SLA Management (Hard Skills)
• Action Plan Follow-Up (Hard Skills)
• Opportunity Generation (Soft Skills)

Job Summary: 

• Ensure accurate posting from various GBP and non-GBP bank accounts across numerous business divisions and sales ledgers
• Set and monitor collection targets by ledger, business division, team member.
• Reduce balance and identification of doubtful/ bad debt
• Reduction in value and analyze and report to management
• Build and improve relationships to ensure quicker payment with fewer issues
• Working with direct reports to resolve difficult problems
• Extracting reports, insightful commercial and financial analysis of report and recommendations of credit limit values
• Tidying up of all ledgers: unallocated cash, write-offs, matching
• Analyse current processes, recommend improvements, and introduction of new processes including utilizing technology
• Set, monitor and ensure adherence to deadlines for cash posting, payment promise information, issue progress, and analysis
• Introduce insightful and timely analysis for reporting to senior management for cash collections, cash flow analysis, overdue and problem resolution
• Build and improve relationships within the wider finance team and also outside the finance
• Assist in migration to new system including data cleansing

Skills on Resume:

• Bank Account Posting (Hard Skills)
• Collection Target Management (Hard Skills)
• Debt Reduction and Analysis (Hard Skills)
• Relationship Building (Soft Skills)
• Problem Resolution (Soft Skills)
• Financial Analysis (Hard Skills)
• Process Improvement (Hard Skills)
• System Migration Assistance (Hard Skills)

Job Summary: 

• Supervision of the credit operations of three individuals
• Supervise the customer rebate program to maximize recoveries and minimize losses
• Plan, evaluate, implement, and continuously improve all aspects of credit and collection functions and processes
• Communicate account receivable information to retail business customers and assist in resolving account errors and disputes
• Analyze and answer inquiries regarding claim adjudication including method of payments
• Investigate and resolve escalated issues related to misapplied or invalid deductions
• Assist in-house claims and deductions team
• Analyze and assess new customer accounts’ creditworthiness using financial information including credit reports and trade references
• Maintain customer accounts including updating credit limits and terms and conditions
• Apply sound judgment in reviewing account orders that are past due and/or exceed a credit limit
• Process reconciliation of accounts and deductions by reviewing, inputting and verifying information accuracy

Skills on Resume: 

• Team Supervision (Soft Skills)
• Rebate Program Management (Hard Skills)
• Credit and Collection Improvement (Hard Skills)
• Communication (Soft Skills)
• Claim Adjudication Analysis (Hard Skills)
• Issue Resolution (Soft Skills)
• Creditworthiness Assessment (Hard Skills)
• Account Reconciliation (Hard Skills)

Job Summary: 

• Manage daily AR functions and associated staff related to cash application and credit approval processes
• Enforce Group Credit Policy and coordinate credit limit approvals, account setups, and changes to master data
• Manage reporting and limit requests and adhere to Credit Insurance guidelines
• Monitor daily cash posting process and provide instruction on proper handling of financial transactions
• Review weekly cash collections report to review unallocated cash and resolve issues
• Coordinate and handle daily queries from Business Units regarding customers' credit, account status, and potential risk.
• Attend and actively participate in weekly AR meetings with Business Units
• Assist with integration of newly acquired business units into SAP
• Provide leadership, training, and project management support relative to business growth and integration, special projects, and ad hoc reporting and analysis
• Identify opportunities for process improvement and assist in the implementation of new technologies in line with the GBS vision and strategy.
• Provide support on internal and external audits
• Review weekly metrics and provide monthly metrics reporting

Skills on Resume: 

• Accounts Receivable Management (Hard Skills)
• Credit Policy Enforcement (Hard Skills)
• Financial Transaction Handling (Hard Skills)
• Reporting and Analysis (Hard Skills)
• Query Resolution (Soft Skills)
• Leadership and Training (Soft Skills)
• Process Improvement (Hard Skills)
• Audit Support (Hard Skills)

Job Summary: 

• Update and maintain reports and spreadsheets for management's use, which track information such as the overall status of customer accounts and class of several delinquent accounts by the sales team, sales manager, etc. 
• Oversee accounts with large outstanding balances to ensure prompt collection of payment, provide guidance on appropriate conversations, and contact customers personally.
• Guide and assist team members to meet daily productivity goals set by the management team. 
• Mentor and counsel team members for accuracy and efficiency in processes and results. 
• Evaluate customer financial strength, research creditworthiness, evaluate risk, and recommend credit lines. 
• Research and answer escalated inquiries as it relates to credit and collections. 
• Adhere to all applicable policies, procedures, processes and systems in order to optimize maximum payment collection levels. 
• Identify and recommend improvements to overall quality of collection process and assist in implementing effective solutions/corrective measures.
• Provide guidance and leadership in the day-to-day activities of team members
• Delegate and prioritize workload to maximize productivity and ensure timely completion of tasks
• Ensure the timely and accurate processing of credit limit reviews, adjustments, collections, demand letters, etc.
• Act as liaison for department to ensure clear and effective communications

Skills on Resume:

• Report Management (Hard Skills)
• Collection Oversight (Hard Skills)
• Team Guidance (Soft Skills)
• Mentoring (Soft Skills)
• Credit Evaluation (Hard Skills)
• Problem Resolution (Soft Skills)
• Process Improvement (Hard Skills)
• Communication (Soft Skills)

Job Summary: 

• Review and approve credit limits and adjustments
• Oversee all demand letter requests and placement of customer accounts with an outside collection agency
• Manage and coordinate collection efforts of team members and assist with collection activities in difficult situations, escalate issues to management 
• Develop and maintain good relationships with customers and internal business partners
• Manage and personally handle highly sensitive, complex accounts
• Conduct regular reviews with team members to determine the status of past due accounts and next steps
• Prepare/analyze account status reports, review critical accounts with manager to determine appropriate action
• Ensure team members are compliant with established procedures, standards, and regulations
• Conduct new hire onboarding and ongoing training
• Coach and mentor team members to ensure individual professional growth and meeting or exceeding expectations
• Participate in the interview process, candidate selection, provide input for performance reviews of team members
• Identify deviations/gaps in processes and data, and recommend corrective measures 

Skills on Resume: 

• Credit Management (Hard Skills)
• Collections Management (Hard Skills)
• Relationship Building (Soft Skills)
• Complex Account Handling (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Training and Development (Soft Skills)
• Performance Evaluation (Hard Skills)
• Problem-Solving (Soft Skills)

Job Summary: 

• Leading a team of 5 credit controllers. 
• Responsible for the daily running of this team and making sure and the team hit the KPIs and targets.          
• Lead the day-to-day activities of selected teams within the Credit group.
• Support team development by approving orders, monitoring performance and completing informal audits.
• Analyze orders stopping for credit review.
• Provide queue support and take incoming and escalated calls 
• Regularly produce scheduled and ad hoc financial statement and business analyses.
• Monitor customer accounts to ensure compliance within assigned line of credit and adjust lines accordingly
• Report delinquent accounts to Sales and assist with resolving customer issues
• Contact accounts on overdue balances and negotiates payment plans when accounts fail to meet terms
• Drive a high-performance culture through participation in and completion of the performance management process and regular coaching discussions for all direct reports.
• Work with management to provide instruction and re-training

Skills on Resume: 

• Team Leadership (Soft Skills)
• KPI Management (Hard Skills)
• Credit Analysis (Hard Skills)
• Performance Monitoring (Hard Skills)
• Customer Account Management (Hard Skills)
• Communication (Soft Skills)
• Conflict Resolution (Soft Skills)
• Coaching and Development (Soft Skills)

Job Summary: 

• Interacts with the dealer to render credit decisions on complex credit issues referred by the analyst or initiated by the dealers. 
• Acts within pre-established credit authority.
• Reviews reports to monitor the productivity of the region and ensure compliance with performance standards for response and decision time. 
• Reviews silent monitoring and credit analyst application reviews.
• Works with the field organization to build and maintains productive rapport with the dealer body.
• Advises manager of daily activity and forwards any issues as appropriate.
• Supervises and provides leadership, coaching, guidance, training and staff development
• Interviews and selects unit employees,  plans and evaluates employee performance
• Recommends merit increases, transfers and promotions, counsels and disciplines employees
• Recommends termination when appropriate and monitors time and attendance of subordinates.
• Performs other related duties relating to commercial credit and supervise commercial credit staff 

Skills on Resume: 

• Credit Decision-Making (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Report Analysis (Hard Skills)
• Relationship Building (Soft Skills)
• Leadership (Soft Skills)
• Employee Training (Soft Skills)
• Performance Evaluation (Hard Skills)
• Staff Supervision (Soft Skills)

Job Summary: 

• Lead the day-to-day activities of selected teams within the Credit group.
• Support team development by approving orders, monitoring performance and completing informal audits.
• Analyze orders stopping for credit review.
• Provide queue support and take incoming and escalated calls
• Regularly produce scheduled and ad hoc financial statement and business analyses.
• Verify credit release of orders and update account information
• Collect resales for tax exemption and set up new accounts
• Send monthly statements to customers and process credit card payments
• Work collections for past-due invoices
• Ensuring that standards are met by other credit team members
• Continuously monitor email to meet salespeople’s needs

Skills on Resume: 

• Team Leadership (Soft Skills)
• Performance Monitoring (Hard Skills)
• Financial Analysis (Hard Skills)
• Customer Support (Soft Skills)
• Credit Analysis (Hard Skills)
• Account Management (Hard Skills)
• Collections Management (Hard Skills)
• Communication (Soft Skills)

Job Summary: 

• Comply with Credit Policy and Procedures 
• Process credit applications, bank and trade references
• Set-Up New customer Accounts and respond to Credit inquiries
• Review Customer Activity and delinquent accounts
• Manage customer outreach as necessary to resolve past due and over limit balances
• Measure effectiveness and performance, bad debt, dso, accounts receivable, past due
• Maintain customer master data and preform yearly maintenance 
• Monthly trade reporting to credit bureaus
• Deductions management and driver to resolve disputes in a timely manner for customer satisfaction
• Manage factoring process and reporting
• Manage credit insurance limit requests and claims
• Work with colleagues to ensure effective operation of credit control part of the Order to Cash (O2C) process and to ensure strategic objectives are met as set by the SSC Manager

Skills on Resume: 

• Credit Policy Compliance (Hard Skills)  
• Credit Application Processing (Hard Skills)  
• Customer Account Setup (Hard Skills)  
• Delinquent Account Review (Hard Skills)  
• Customer Outreach (Soft Skills)  
• Performance Measurement (Hard Skills)  
• Deductions Management (Hard Skills)  
• Collaboration (Soft Skills)