• Completes credit ratings for customers applying with other vendors.
• Approve a high volume of new credit applications through the Experian credit monitoring report and file updates.
• Processes credit card payments.
• Monitor the prelim department, troubleshoot & resolve all issues with prelims, property owners.
• Print payment registers and distributes reports to the Credit Manager and Prelim department.
• Contacting sales & customers regarding high volume of R&A’s.
• Review monthly aging to identify customers and/or jobs with credit or collection issues.
• Month end reporting to capture risk, exposure and trends such AS, DSO, credit risk, bad debt exposure, accounts receivable and customer care risk
• Process and manage ucc filings to secure assets
• Manage sales tax exemption certificates
• Oversees and backed up to cash application process and daily cash postings, processes credit card payments
• Continue to perform process improvements to reduce risk exposure, losses and improve cash flow
• Ensure amendments to customer master data are managed appropriately and in accordance with agreed controls

Skills: Credit Rating, Application Approval, Payment Processing, Issue Resolution, Reporting and Distribution, Customer Communication, Risk Analysis, Process Improvement

• Lead and develop the team and ensure team member careers are developed in line with HR policy
• Manage the workload, priorities and initiatives of the team to ensure the SSC strategic objectives are met
• Ensure good management practices are followed including regular 121s, objective setting, team engagement and prompt resolution of performance or conduct issues
• Ensure team members embody business values and behaviours and embed a Continuous Improvement ethos throughout the team
• Create an engaged, happy team by being an effective leader
• Ensure credit controllers, invoicing team members and cash allocation teams are managed appropriately and bad debt is kept to a minimum using effective credit control and debt management practices
• Work to ensure agreed cash collection targets are met
• Ensure credit limits are managed effectively in conjunction with business third party credit insurance broker and the Master Data team
• Build relationships with sales teams, customers and other key stakeholders to ensure credit control objectives are met while maintaining excellent customer relationships and enhancing the customer experience
• Agree on timing for the calculation of bad debt provision and provide information 
• Work with SSC Manager to create reporting and KPIs on debtors, debtor days and performance against targets
• Ensure cash is allocated in a timely fashion and discrepancies are addressed promptly

Skills: Team Development, Workload Management, Effective Leadership, Continuous Improvement, Credit Control, Cash Collection, Relationship Building, Reporting and KPIs

• Motivate team of associates to achieve key performance metrics
• Verify credit and invoicing teams have everything need to succeed
• Develop and implement action plans to identify areas of process improvement and efficiency
• Lead monthly credit meetings
• Obtain credit applications and approve new customers
• Prepare and submit monthly and quarterly corporate compliance reports
• Reconcile transactions and balances to maintain accurate accounts
• Review all cash receipts and customer pricing
• Administer ruined coil claim program
• Perform and support internal and external audits
• Analyze and review Sales agreements and rebate files month end bank & ledger reconciliation
• Progress legal action as appropriate to minimise losses and bad debts, ensure the team is managing customer queries which prevent payment and ensure these are resolved in a timely manner in conjunction with the customer service team

Skills: Team Motivation, Credit Verification, Process Improvement, Meeting Leadership, Credit Approval, Compliance Reporting, Transaction Reconciliation, Claims Administration

• Monitor and enforce sound credit policies and procedures
• Maximize profitability by ensuring guidelines for the prudent extension of credit are applied consistently
• Work with product and sales management to execute sales opportunities within agreed credit limits, effectively structure credit limits to mitigate risk of loss
• Develop and implement improvements to the credit and collections functions, including enhanced processes and procedures to improve efficiencies and effectiveness
• Maintain regular awareness of trends and developments in credit risk assessment, scoring and modeling technologies and finance with a focus on incorporating regular improvements to processes
• Create policies and practices that minimize credit losses while supporting initiatives to grow the business.
• Establish and track key performance indicators to actively manage and improve workflow processes to ensure effective use of resources
• Recruit and manage credit staff, providing focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performers

Skills: Credit Policy Enforcement, Profitability Maximization, Risk Mitigation, Process Improvement, Credit Risk Awareness, Policy Development, KPI Tracking, Staff Recruitment and Management

• Works with senior leadership to review credit profiles and key customer and supplier evaluation metrics
• Plans, organizes, directs and evaluates the performance of staff
• Establishes performance requirements and personal development plans
• Regularly monitors performance and provides coaching, feedback and corrective action
• Possess understanding of and keep up to date with key customer financial information and performance for the purpose of applying credit measures
• Monitor customer credit lines, collections and account balances to ensure compliance with established credit limits and payment terms
• Work with sales to monitor customer sales opportunities in order to anticipate and appropriately handle customer and supplier credit implications
• Individually set and monitor credit limits for high sales volume customers

Skills: Credit Profile Review, Staff Performance Management, Personal Development Planning, Coaching and Feedback, Financial Information Analysis, Credit Line Monitoring, Sales Collaboration, High Volume Credit Management

• Excellent oral, written, and interpersonal communication skills
• Good phone presence and tactfulness
• Proficient skills in Microsoft Office (Word, Excel, etc.)
• Ability to interact with both internal and external customers at all levels, with a focus on customer service and confidentiality
• Ability to prioritize and respond with a sense of urgency to all inquiries and requests
• Ability to manage time and workload effectively, organized, flexible
• Able to multitask while maintaining a high level of efficiency and attention to detail
• Ability to maintain composure under pressure and high-stress situations
• Strong analytical and problem-solving skills
• Ability to lead and influence others to achieve desired results

Qualifications: BA in Management with 4 years of Experience

• Progressive credit and collections experience within the Retail or CPG industry
• Experience working with Key retail accounts
• Experience with SAP or any ERP Systems
• Post-secondary education and a CCP designation
• Excellent communication and interpersonal skills
• Experience supervising a team including hiring and termination
• Can-do attitude, and ability to deal with senior executives
• Strong Excel skills
• Ability to make quick, sound decisions based on policy, past practices, and experience
• Good financial statement analysis, and problem-solving skills with the ability to multi-task.

Qualifications: BA in Economics with 5 years of Experience

• Good management skills and ability to motivate teams
• Good verbal and written communication skills and ability to resolve disputes effectively
• Good presentation and public speaking skills
• Good decision making, analysis, and problem-solving skills with the ability to multi-task
• Ability to learn applicable computer systems and other business required competencies
• Understand financial information that impacts department
• Ability to plan and coordinate successful projects
• Communicate effectively with team(s)
• Financial analysis skills, negotiation skills, effective communication, and leadership skills
• Ability to multi-task and prioritize work in a high volume, fast-paced environment

Qualifications: BA in Business Administration with 6 years of Experience

• Good planning and organizational skills and techniques
• Experience in credit and logistics environment
• Experience in Syspro
• Experience in AR management and Credit related processes with heavy emphasis on customer management, assessing credit worthiness based on credit investigation and financial analysis of new customer credit applications.
• Experience in people management.
• Credit & Collections experience
• SAP software knowledge and experience
• Ability to communicate effectively verbally and in writing
• Attention to detail with ability to organize and prioritize workflow.
• Ability to follow instructions and procedures properly

Qualifications: BA in Accounting with 5 years of Experience

• Knowledge of utility credit and collection practices.
• Effective oral and written communication skills, including presentation skills.
• Effective interpersonal skills and leadership abilities.
• Effective analytical, problem-solving, and decision-making skills.
• Project management skills
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Proficient in the use of Microsoft Office 
• Problem reasoning, motivating, organizational and training abilities.
• Good writing skills 

Qualifications: BA in Finance with 4 years of Experience