CREDIT COLLECTIONS SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jan 15, 2025 - The Credit Collections Specialist has experience in credit, collections, and finance with a strong background in customer service, including handling inbound and outbound calls. Proficient in Microsoft Word, Excel, Outlook, and SAP, with proven ability to manage sensitive situations and maintain customer loyalty. This role demonstrates effective communication, organizational skills, and the ability to work independently while managing multiple tasks.

Essential Hard and Soft Skills for a Standout Credit Collections Specialist Resume
  • Credit Risk Analysis
  • Financial Reporting
  • Accounts Receivable Management
  • Legal Compliance
  • Debt Recovery Techniques
  • Data Entry
  • Use of Collections Software
  • Payment Processing
  • Customer Account Audits
  • Regulatory Knowledge
  • Negotiation
  • Problem Solving
  • Communication
  • Empathy
  • Stress Management
  • Persistence
  • Adaptability
  • Organizational Skills
  • Customer Service
  • Conflict Resolution

Summary of Credit Collections Specialist Knowledge and Qualifications on Resume

1. BA in Finance with 2 years of Experience

  • Knowledge of Accounting, normally acquired through completion of a Technical Degree in Accounting, Bachelor’s Degree in Accounting, Finance, or related field or relevant work experience.
  • Basic accounting understanding and GAAP knowledge
  • Proficiency in ERP systems, Infor Syteline, SXe and D365
  • Proficiency in Microsoft Office – specifically Excel
  • Efficient time management skills
  • Strong attention to detail
  • Excellent interpersonal and communication skills (verbal & written)
  • Ability to work independently or with a team and meet deadlines
  • Be well organized, have strong attention to detail, have analytical abilities, problem solver, be adaptable, and team player.
  • Must be self-directed, self-motivated, and have proven experience leading a team
  • Positive & proactive attitude with the ability to address issues, follow up and implement solutions

2. BA in Business Administration with 5 years of Experience

  • Experience in a high volume, high-pressure, credit and collections role within the ad-tech, tech and/or media industries
  • Experience working in collections across different regions and currencies
  • Experience working with ERP systems, preferably Oracle Cloud
  • Strong interpersonal and communication skills and the capacity to build positive working relationships across the department, within different teams and at every level in the organization
  • Good judgment and ability to prioritize and manage multiple responsibilities
  • Self-motivated with an analytical mindset and good numerical skills
  • Able to work in a highly effective manner with a wide variety of stakeholders to deliver exceptional, high-quality results
  • Able to manage a busy workload with conflicting priorities
  • Personable and approachable with a hands-on and can-do attitude with no place for egos
  • Strong customer service skills and the ability to liaise across multiple international locations
  • Experience in sharing corporate values of Openness, Grit, Agility, Vision, Generosity, Full-Heartedness in everything 

3. BS in Accounting with 2 years of Experience

  • Strong negotiation skills
  • Proficient in managing multiple priorities
  • Self-motivated, goal-oriented, excellent work habits
  • Ability to work with others in a fast-paced, high-volume environment
  • Excellent verbal and written communication skills
  • Promote and maintain a TEAM atmosphere
  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
  • Ability to work independently and manage one’s time
  • Experience with computer applications, such as Microsoft Word, Excel and PowerPoint, and any other related data entry or accounting software
  • Ability to work collaboratively with all departments, and management levels within the company
  • Experience with SAP

4. BA in Economics with 3 years of Experience

  • Capable of working independently, in a fast-paced environment, with minimal supervision
  • Detailed and goal-oriented with strong analytical and problem-solving skills
  • Basic common sense and be able to think quickly
  • Be organized, detail-oriented, and be able to successfully multitask
  • Exceptional written and verbal communication abilities
  • Keyboard proficiency and intermediate competency with Word, Excel, Windows, and Outlook
  • Ability to positively support and contribute to the overall success of the organization
  • Ability to adhere to company confidentiality and HIPAA policies
  • Experience in AR or Collections in the Insurance Industry.
  • Proficient in MS Office such as Word and Excel
  • Strong organizational and analytical skills.

5. BS in Business Management with 2 years of Experience

  • Experience with Enterprise B2B collections a plus
  • Experience with ERP, NetSuite, and Salesforce is preferred
  • Strong attention to detail, goal-oriented
  • Able to meet daily and monthly cash and collection goals and metrics
  • Motivated, positive team player with the ability to interact with individuals across various teams/roles
  • Strong analytical skills and the ability to propose positive business solutions to problems
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities

6. BA in Financial Management with 4 years of Experience

  • Shared service center experience in a multinational corporate environment 
  • Fluent in English plus a native speaker in European language (German, French, Spanish, Italian), Swedish or Portuguese) 
  • Other non-native language skills at the intermediate level are preferred 
  • Skilled in using Excel 
  • Knowledge of SAP or Oracle
  • Knowledge of the credit collection process and use of collection automation tools
  • Aptitude for customer-orientated and service-minded approach 
  • Collaborative and team-orientated approach
  • Excellent customer service skills.
  • Able to work with all levels of staff and management.
  • Ability to work well with peers in all other functional departments in a collaborative and team manner.
  • Excellent verbal and written skills.
  • Ability to remain alert and focused during the workday.

7. BS in Risk Management with 3 years of Experience

  • Experience in credit, finance, accounting, customer service and/or a related field.
  • Basic proficiency in Microsoft Word, Excel and Outlook.
  • Experience in an inbound/outbound call center environment.
  • Experience in credit, collections, or customer service environments.
  • Experience with SAP 
  • Intermediate proficiency in Microsoft Word, Excel and Outlook.
  • Effective oral and written communication skills, organizational skills and attention to detail.
  • Demonstrated ability to work independently, take initiative and handle multiple tasks.
  • Ability to handle sensitive situations and maintain customer loyalty while working through the resolution process
  • Ability to overcome obstacles and get results

8. BA in Business Analytics with 2 years of Experience

  • Strong communication and negotiation skills
  • Proficiency with database software and MS Office suite
  • Authorization to work in the United States indefinitely without restriction or sponsorship
  • High level of English and fluent Norwegian
  • Relevant and demonstrable experience in a finance or accounts role
  • Excellent analytical and reconciliation skills
  • Ability to work on own initiative
  • Financial & commercial awareness / good numerical skills.
  • Committed approach to teamwork.
  • Resilient under pressure and able to quickly adapt to unforeseen work demands.
  • Adaptable to a changing environment
  • Excellent communication skills.

9. BS in Business Economics with 3 years of Experience

  • University degree in Finance of Business Administration
  • Experience in finance or ideally receivables management
  • Experience in customer service
  • Previous experience in a multicultural environment
  • Understanding of basic financial terms
  • Advanced level of English, both written and spoken.
  • Excellent written and verbal communication abilities
  • Commitment to excellent customer experience
  • Reliable & pays attention to targets and deadlines
  • Able to cope with increased workload towards the month close
  • Knowledge of Microsoft Office

10. BA in Corporate Finance with 4 years of Experience

  • Ability to identify, analyze and make improvements in processes is desired.
  • Ability to plan, organize and multi-task to complete assignments efficiently.
  • Ability to communicate professionally, both oral and written.
  • Ability to pay attention to details and perform at a high level of accuracy.
  • Ability to work independently and with a team.
  • Strong time management skills with the ability to consistently meet deadlines
  • Knowledge of collection techniques, policies, procedures and principles of credit and collections
  • Good communication and organizational skills
  • Ability to build and maintain effective work relationships across functional areas
  • Ability to perform key mathematical and accounting functions (addition, subtraction, multiplication, division, percentages, debits, credits, balancing of accounts)
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