• Maintain files, approvals and supporting documentation in accordance with credit policies and procedures.
• Communicate credit department policy and procedures to company personnel.
• Ensure compliance with credit policies and procedures.
• Conduct collection calls and customer visits to collect Accounts Receivables.
• Maintain accurate and up-to-date collection notes
• Update contact information for all customers within the assigned portfolio.
• Reconcile customer statements/billings.
• Identify and obtain the proper Tax Exemption Certificates and distribute to the Tax Department.
• Develop knowledge of customers.
• Proficient knowledge of various ERP Systems.

• Review Credit Applications and Credit packages, Analyze Financial Statements, to determine creditworthiness and provide Credit limit/payment term recommendations to the Director of Accounting & Finance and CFO.
• Assist with compiling information for periodic management meetings.
• Participate in process improvement projects and support other management directives as identified.
• Identify and prepare documentation for offsets/adjustments and write-offs.
• Develop working relationships with business units and the various groups within the company to ensure accurate and relevant data is shared.
• Maintain adequate turnover of receivables.
• Monitor and maintain the group's DSO status.
• Monitor the A/R inbox to use remittance advice to book all incoming funds
• Run daily reports on JP Morgan Access for the incoming funds received (ACH/Wire/lockbox) to apply for all cash payments accordingly
• Monitor the SWIPE credit card system to reconcile daily the amount received with the invoices paid/apply funds received accordingly

• Establish good time-management for daily AR, credit, and collection job requirements, for both companies.
• Build strong relationships with sales and customer service teams and gain a robust knowledge of the two companies.
• Manage the daily proforma invoice process to expedite payment requests and ensure the timely release of customer orders.
• Dispute management and Reconciliation of key accounts including Costco.
• Prioritize collection calls to maintain DSO and meet company delinquency goal metrics/KPIs. 
• Escalate to management potential uncollectible/bad debt accounts.
• Set up customer accounts for Brown Jordan Co.
• Prepare customer refund requests and adjustments to submit to manager for approval.
• Enter credit /debit memos for Brown Jordan Co.
• Manage customer sales tax certificates in Cert Capture and share files. 
• Assist with sales tax audits for Castelle and Brown Jordan Co.

• Documenting daily collection activity
  
• Make collection calls and emails to follow up on outstanding invoices
• Manage cash application, research and resolution of payment disputes
• Notify customers with delinquent accounts and attempts to secure payment
• Apply debits and credits to the customer's account
• Traces unpaid items to determine reasons for nonpayment
• Contact the customer by telephone or email in an attempt to determine the reason for overdue payment
• Follow up on payments
• Record information about the financial status of the customer and the status of collection efforts
• Maintain an appropriate credit risk level in consultation with the Credit Manager
• Manage the credit-granting process, including the preparation and assessment of customer credit applications, consultation with external agencies, provision of recommendations and approvals within established credit limits and, in a timely fashion
• Evaluate customer credit terms, as well as credit holds when warranted

Skills: Collection Calls, Payment Dispute Resolution, Cash Application, Account Reconciliation, Delinquency Management, Credit Risk Assessment, Credit Application Review, Financial Status Tracking

• Dispute invalid deductions and follow up on the status of repayment
• Maintain accurate reporting
• Provide excellent and considerate customer service to external and internal customers
• Meet defined department goals, AR aging metrics and DSO
• Find and inform customers about unpaid accounts
• Receive and post payment to customer's account
• Advise and follow up with customers on unpaid accounts
• Keep records and status of customer's account
• Research and resolve all issues with invoices and statements for focus accounts and escalations
• Monitor the invoicing process and align teams to correct any process discrepancies.
• Analyze collections data/ weekly metrics
• Work with Sales teams to ensure timely collection of outstanding balances.

• Strong written and verbal communication skills to interact with internal and external customers.
• Independence in completing job responsibilities before issue escalation.
• Ability to maintain professional relationships with Business, Pricing, and Sales groups.
• Fluency in English.
• A solid grasp of Microsoft Office applications and knowledge of SAP
• Experience in reading and dissecting financial statements.
• Experience communicating with customers on both collection and internal financial statement-related matters.
• Strong analytical experience.
• Writing and composition to obtain management approval for credit lines.
• Lease analysis and lease vendor solicitation.
• Experience with Microsoft Office (Excel, Word, etc.) and PeopleSoft.

Qualifications: BA in Accounting with 3 years of Experience

• Knowledgeable and understanding of financial statements and financial statement analysis
• Demonstrated exceptional critical thinking and problem-solving skills
• Demonstrated exceptional oral and written communication skills
• Strong PC skills including Excel, Word, and PowerPoint
• Ability to share core values of Open and Honest Relationships, Create and Embrace Change, Use Knowledge Intelligently and Excel through Quality
• A self-motivated, results-oriented, enthusiastic individual who will work on a variety of programs interacting with internal teams and external clients and customers
• Experience with Outsourcing/HR Services
• Experience in a collections position or customer-facing role
• Strong English and French communication skills (oral/written)
• A problem solver with an analytical mind
• A strong Critical thinker and skilled negotiator
• Detail-oriented and have an eye for accuracy

Qualifications: BS in Finance with 4 years of Experience

• Experience in setting up new customers, reviewing credit
• Experience in making daily collection calls
• Ability to conduct account research and analysis
• Ability to prepare and maintain various reports
• Ability to send statements to customers
• Ability to interact with customers to resolve outstanding issues
• Ability to prepare collection letters, notice of intent to lien, and lien documents
• Ability to verify credit history information for new accounts
• Ability to recommend customer credit limits and credit status
• Ability to monitor customer creditworthiness and change status on customer master accordingly

Qualifications: BA in Business Administration with 2 years of Experience

• Ability to notify sales personnel when credit status changes
• Ability to respond to all customer inquiries relating to credit
• Ability to inquire as to problems or delays with payment of delinquent invoices
• Ability to notify the salesperson of problems with unpaid invoices and request assistance in resolving
• Ability to reconcile customer A/R accounts
• Knowledge of Mac OS X
• Proficiency in any accounting system
• Knowledge of Excel (VLOOKUP, Pivot tables)
• Proficient in multi-tasking and time management
• Knowledge of the FDCPA and state and federal laws concerning collection activities
• Great oral and written communication skills]
• Knowledge and experience in Microsoft Office platform
• Advanced Excel User Examples such as Pivot Tables, V-Lookups, Array Formulas, Formula Auditing, SUMIF

Qualifications: BA in Economics with 3 years of Experience

• Ability to follow up on short pay and credits with sales staff and customers
• Ability to maintain and resolve Email requests. (waivers, billing issues, short pays, references, etc)
• Ability to work with attorneys on collection issues
• Ability to prepare weekly meetings with Finance & General Managers to review AR and discuss new business
• Experience in setting up Lien's and Lien release experience is a plus
• Ability to multitask
• Ability to work effectively in a team environment
• Ability to communicate effectively with customers and salespeople
• Ability to take detailed directions and follow through as instructed. 
• Ability to handle large quantities of work with minimal mistakes

Qualifications: BS in Financial Management with 2 years of Experience