CREDIT AND COLLECTIONS SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: September 10, 2024 - The Credit and Collections Specialist possesses robust experience in accounting with a focus on analyzing customer accounts and managing both inbound and outbound communications. Proficient in CRM systems and e-commerce platforms, coupled with a deep understanding of collections processes and industry-specific product knowledge. Demonstrates exceptional organizational, analytical, and communication skills, ensuring meticulous attention to detail, efficiency in high-volume environments, and effective interactions with stakeholders at all levels.

Essential Hard and Soft Skills for a Standout Credit and Collections Specialist Resume
  • Credit Risk Analysis
  • Accounts Receivable Management
  • Financial Reporting
  • Legal Compliance
  • Data Analysis
  • Knowledge of Collection Laws
  • ERP Software Proficiency
  • Invoicing and Billing
  • Payment Processing
  • Account Reconciliation
  • Negotiation
  • Communication
  • Problem Solving
  • Time Management
  • Attention to Detail
  • Persistence
  • Adaptability
  • Empathy
  • Teamwork
  • Stress Management

Summary of Credit and Collections Specialist Knowledge and Qualifications on Resume

1. BS in Finance with 3 years of Experience

  • Understanding and the ability to perform all essential job functions of a Claims & Cash Analyst including reconciliation and collection of assigned accounts.
  • Knowledge of invoicing writing up all types of billing adjustments.
  • Ability to research customer claims disputes and problem situations and utilize investigative skills to analyze Invoice disputes and internal documentation to resolve claims as appropriate.
  • Ability to resolve problems and be proactive.
  • Excellent oral and written communication skills for both internal and external communication.
  • Experience in MS Excel Word and proficiency in typing and 10-key by touch.
  • Able to manipulate data in a heavy-volume spreadsheet environment.
  • Ability to work in a fast-paced environment and able to meet deadlines with attention to detail.
  • Able to negotiate successfully with customers establishing a positive rapport with a relationship that facilitates the collection process.
  • Ability to diffuse difficult situations and conduct self in a professional and non-threatening manner.
  • Experience with Account Receivable and Customer Service software packages

2. BA in Business Administration with 2 years of Experience

  • Successful B2B collections experience or superior customer service experience
  • Excellent communication and interpersonal skills, with the ability to work at all levels of management and with customers
  • Professional demeanor and superior telephone skills
  • Basic Excel skills
  • Working knowledge of accounting entries
  • Flexible, organized, and able to accurately work under time constraints and deadlines
  • Ability to identify challenges and tackle them with limited supervision
  • Experience in communicating effectively and tactfully with persons on all levels including staff in person on the telephone
  • Experience in writing regarding reconciliation and collection issues systems processes and procedures.
  • Ability to pay close attention to detail and provide good written and oral instructions.
  • Experience in organizing, prioritizing and scheduling work effectively.

3. BS in Accounting with 3 years of Experience

  • Experience in accounting effectively analyzing and making decisions on customer accounts including experience in inbound and outbound calls. 
  • Experience with CRM systems, Ecommerce platform
  • Industry knowledge of products and offerings
  • Understanding of the collections process.
  • Strong accuracy, attention to detail and time management skills. 
  • Ability to multitask in a high-volume department. 
  • Strong interpersonal skills in interacting with internal and external customers. 
  • Strong written and verbal communication skills.
  • Strong Microsoft Skills with an emphasis on Excel and Word.
  • Strong analytical skills.
  • Highly organized and professional.

4. BA in Economics with 2 years of Experience

  • Experience and proficiency in working with customer portals is desired.
  • Experience in finance ERP systems, Eclipse or another Epicor platform is desired.
  • Strong system skills (MS Office such as Word, Excel, PowerPoint)
  • Excellent oral and written communication skills.
  • Excellent interpersonal and leadership skills.
  • Strong telephone and customer service skills
  • Effective contributor in a team environment.
  • Ability to work independently and be results-oriented.
  • Excellent problem-solving skills.
  • Ability to effectively manage competing priorities with a sense of urgency.
  • Excellent attention to detail and accuracy.
  • Excellent negotiation skills.
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