CREDIT AND COLLECTIONS SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Reviewed by Lam Nguyen under Editorial Standards
Updated: Jan 13, 2025 - The Credit and Collections Specialist possesses robust experience in accounting with a focus on analyzing customer accounts and managing both inbound and outbound communications. Proficient in CRM systems and e-commerce platforms, coupled with a deep understanding of collections processes and industry-specific product knowledge. Demonstrates exceptional organizational, analytical, and communication skills, ensuring meticulous attention to detail, efficiency in high-volume environments, and effective interactions with stakeholders at all levels.
Essential Hard and Soft Skills for a Standout Credit and Collections Specialist Resume
- Credit Risk Analysis
- Accounts Receivable Management
- Financial Reporting
- Legal Compliance
- Data Analysis
- Knowledge of Collection Laws
- ERP Software Proficiency
- Invoicing and Billing
- Payment Processing
- Account Reconciliation
- Negotiation
- Communication
- Problem Solving
- Time Management
- Attention to Detail
- Persistence
- Adaptability
- Empathy
- Teamwork
- Stress Management
Summary of Credit and Collections Specialist Knowledge and Qualifications on Resume
1. BS in Finance with 3 years of Experience
- Understanding and the ability to perform all essential job functions of a Claims & Cash Analyst including reconciliation and collection of assigned accounts.
- Knowledge of invoicing writing up all types of billing adjustments.
- Ability to research customer claims disputes and problem situations and utilize investigative skills to analyze Invoice disputes and internal documentation to resolve claims as appropriate.
- Ability to resolve problems and be proactive.
- Excellent oral and written communication skills for both internal and external communication.
- Experience in MS Excel Word and proficiency in typing and 10-key by touch.
- Able to manipulate data in a heavy-volume spreadsheet environment.
- Ability to work in a fast-paced environment and able to meet deadlines with attention to detail.
- Able to negotiate successfully with customers establishing a positive rapport with a relationship that facilitates the collection process.
- Ability to diffuse difficult situations and conduct self in a professional and non-threatening manner.
- Experience with Account Receivable and Customer Service software packages
2. BA in Business Administration with 2 years of Experience
- Successful B2B collections experience or superior customer service experience
- Excellent communication and interpersonal skills, with the ability to work at all levels of management and with customers
- Professional demeanor and superior telephone skills
- Basic Excel skills
- Working knowledge of accounting entries
- Flexible, organized, and able to accurately work under time constraints and deadlines
- Ability to identify challenges and tackle them with limited supervision
- Experience in communicating effectively and tactfully with persons on all levels including staff in person on the telephone
- Experience in writing regarding reconciliation and collection issues systems processes and procedures.
- Ability to pay close attention to detail and provide good written and oral instructions.
- Experience in organizing, prioritizing and scheduling work effectively.
3. BS in Accounting with 3 years of Experience
- Experience in accounting effectively analyzing and making decisions on customer accounts including experience in inbound and outbound calls.
- Experience with CRM systems, Ecommerce platform
- Industry knowledge of products and offerings
- Understanding of the collections process.
- Strong accuracy, attention to detail and time management skills.
- Ability to multitask in a high-volume department.
- Strong interpersonal skills in interacting with internal and external customers.
- Strong written and verbal communication skills.
- Strong Microsoft Skills with an emphasis on Excel and Word.
- Strong analytical skills.
- Highly organized and professional.
4. BA in Economics with 2 years of Experience
- Experience and proficiency in working with customer portals is desired.
- Experience in finance ERP systems, Eclipse or another Epicor platform is desired.
- Strong system skills (MS Office such as Word, Excel, PowerPoint)
- Excellent oral and written communication skills.
- Excellent interpersonal and leadership skills.
- Strong telephone and customer service skills
- Effective contributor in a team environment.
- Ability to work independently and be results-oriented.
- Excellent problem-solving skills.
- Ability to effectively manage competing priorities with a sense of urgency.
- Excellent attention to detail and accuracy.
- Excellent negotiation skills.
Editorial Process
Lamwork content is developed through structured review of publicly available job postings and documented hiring trends.
Editorial operations are managed by Thanh Huyen, Managing Editor, with research direction and final oversight by Lam Nguyen, Founder & Editorial Lead. Content is periodically reviewed to reflect observable labor market changes.