Job Summary:

• Provide customers with documentation as requested
• Process credit applications for new and existing customers
• Maintain company values, visions and goals throughout each interaction
• Meet deadlines and objectives as set out by the organization
• Determine what new accounts will be established for customers by reviewing and researching credit payment history and obtaining further credit & financial information where necessary.
• Evaluate, and provide analysis, findings, and recommendations to determine credit terms, both in terms of dollar limits & time limits, and to communicate this information to customers and other team members within the Company
• Work with the Credit Manager to review and adjust credit terms on a regular basis or when required for existing accounts and suspend or revoke credit terms upon receipt of external information pertinent to the financial strength of an account.
• Establish and enforce the Company’s credit policies. 
• Conduct credit investigations and collect delinquent accounts, and will manage credit-related issues, in discussion with Credit Manager.
• Work with others to ensure that payments are properly applied to customer accounts in a timely fashion.

Skills on Resume: 

• Credit Analysis (Hard Skills)
• Documentation Management (Hard Skills)
• Customer Service (Soft Skills)
• Attention to Detail (Soft Skills)
• Communication (Soft Skills)
• Problem-Solving (Soft Skills)
• Policy Enforcement (Hard Skills)
• Financial Management (Hard Skills)

Job Summary:

• Enforce credit policies and procedures with branch store managers by maintaining contact on a regular basis to monitor past due accounts, including monthly, weekly, daily and equipment accounts.
• Enforce credit policy with customers and initiate appropriate collection action
• Keep the Director of Credit and Collections and Credit Manager informed of exceptions to credit policy
• Advise and assist store managers with collection efforts to ensure all options are considered.
• Utilize the Credit Management System tool to make sure all past due accounts are addressed, as well as evaluate credit risk for current customers for limit increases, special financing and other requests.
• Perform customer calls for collection and account management.
• Review orders on credit hold and determine credit releases.
• Process account adjustments and investigate customer concerns.
• Reconciliation of customer accounts to help reduce past-due balances.
• Work closely with sales personnel to help resolve customer discrepancies.
• Provide information to Finance, Sales or Customer Service regarding status or specific details on accounts.

Skills on Resume: 

• Credit Policy Enforcement (Hard Skills)
• Collection Strategies (Hard Skills)
• Communication (Soft Skills)
• Credit Risk Evaluation (Hard Skills)
• Account Management (Hard Skills)
• Reconciliation (Hard Skills)
• Interdepartmental Coordination (Soft Skills)
• Attention to Detail (Soft Skills)

Job Summary:

• Ensure the processing of New Accounts (24 hours) and credit memos (24 hours) is timely and accurate, and complete tasks with Solid understanding of the full-cycle accounts receivable process
• Complete a Weekly analysis of “Aged Accounts Receivable” reports to identify overdue/delinquent accounts, and contact customers regarding overdue accounts
• Document weekly collection activities, and research account disputes and payment discrepancies together with the customer and Customer Service Representatives
• Assist the Credit and Collections Supervisor with managing the corporate accounts receivable portfolio of $200M.
• Reporting on existing KPI’s and metrics, the opportunity to build upon existing reporting
• Perform customer credit reviews, utilizing credit reports, financials, and secondary research.
• Interacts with various teams/departments including Cash Apps, Treasury, Accounting, National Accounts and Service Teams.
• Be an integral part of the company’s implementation of a new integrated ERP system as well as other software upgrades and installations.
• Ensures compliance with internal controls in accordance with company policy and procedures and effectively communicates company policies and procedures.
• Perform additional tasks and functions as requested by the supervisor/manager

Skills on Resume: 

• Accounts Receivable Processing (Hard Skills)
• Data Analysis (Hard Skills)
• Communication (Soft Skills)
• Problem Resolution (Soft Skills)
• Credit Assessment (Hard Skills)
• Reporting (Hard Skills)
• ERP Systems (Hard Skills)
• Compliance (Hard Skills)

Job Summary:

• Responsible for working with day-to-day customers regarding account questions
• Collaborate with internal teams regarding any payment discrepancies
• Ensure the company is on top of credit limits and credit lines
• Ability to provide excellent customer service
• Review client issues regarding credit lines and limits
• Find and inform customers about unpaid accounts
• Receive and post payment to the customer's account
• Advise and follow up with customers on unpaid accounts
• Initiate repossession proceedings or disconnect service
• Keep records and status of customer's account

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Account Management (Hard Skills)
• Financial Acumen (Hard Skills)
• Problem-Solving (Soft Skills)
• Communication Skills (Soft Skills)
• Record-Keeping (Hard Skills)
• Conflict Resolution (Soft Skills)
• Attention to Detail (Soft Skills)

Job Summary:

• Credit process review and management for new and existing customers
• Create and maintain customer accounts with the most up-to-date information
• Process credit applications, ensuring all necessary documentation is complete
• Work closely with Cash apps to ensure posting is completed correctly
• Works closely with Third-Party Collection Company
• Evaluate and respond to all credit card disputes
• Runs reports in a timely manner and works with Berger branches on collections
• Completes forms for ACH and Wire customer payment setup
• Manages customer bad debt approvals and related AR write-offs

Skills on Resume: 

• Credit Analysis (Hard Skills)
• Account Management (Hard Skills)
• Documentation and Compliance (Hard Skills)
• Cash Applications (Hard Skills)
• Collection Management (Hard Skills)
• Dispute Resolution (Soft Skills)
• Reporting and Analysis (Hard Skills)
• Payment Processing (Hard Skills)

Job Summary:

• Analyze customers' credit-worthiness and approve credit applications and credit increase requests 
• Reviewing credit and financial information, and payment trends
• Make collection calls to current customers who owe on overdue accounts and working 
• Find mutually agreed-upon payment arrangements
• Communicate with sales teams regarding the creditworthiness and the status of customers' accounts
• Accurately balance customer accounts online, while keeping the customer up to date on payment schedules
• Process adjustments to existing invoices and resolve billing and shipping issues by identifying the problem, working with warehouse personnel, and processing required adjustments in internal systems
• Resolve customer complaints by performing research and escalating to a supervisor or manager
• Work in accordance with generally accepted accounting principles while ensuring proper internal control procedures and corporate policies are followed
• Research customer payments

Skills on Resume: 

• Credit Analysis (Hard Skills)
• Communication (Soft Skills)
• Problem-Solving (Soft Skills)
• Accounting Knowledge (Hard Skills)
• Customer Service (Soft Skills)
• Attention to Detail (Soft Skills)
• Organizational Skills (Soft Skills)
• Technical Proficiency (Hard Skills)

Job Summary:

• Assist with the collection of delinquent loans
• Make retail (consumer/mortgage collection calls
• Proactively promote The Farmers Bank
• Assist internal and external customers to serve and exceed expectations
• Accountable for all State and Federal regulations and bank policies/procedures that apply to this position and department
• Serve as a leader in supporting and setting the example for the Core Values and Customer Service Standards of The Farmers bank
• Learn and then utilize collection software
• Track past-due consumer debt, including HandiCash, HELOC’s, term loans, and mortgages
• Review past-due mortgages for posting errors’ repair and contact customers
• Organize and perform monthly inspections of past-due residential properties
• Support Credit staff (CCO, Credit Mgr., Retail Credit Mgr., and Sr. Analyst) in the monthly reporting process, with the goal of assuming assorted responsibilities in fairly short order

Skills on Resume: 

• Debt Collection (Hard Skills)
• Customer Service (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Collection Software (Hard Skills)
• Error Resolution (Hard Skills)
• Property Inspection (Hard Skills)
• Reporting (Hard Skills)
• Leadership (Soft Skills)

Job Summary:

• Process and review daily On Holds Report
• Reviews all requests for supply and service overrides to delinquent accounts
• Makes daily collection calls to delinquent accounts and maintains accurate and up-to-date records in the system on all calls.
• Equipment invoices for purchases need to be called on the 10th day of the invoice being sent out to ensure have an invoice and are processing for payment. 
• Estimated to be on the phone for 4 hours of the day which should allow for contacting 30-40 customers daily
• Performs all customer requests to re-email or mail invoices and tracks down money sent to the leasing company in error
• Reviews and forwards leasing money sent to us in error
• Reply in a timely fashion to requests for credit references on existing customers
• Provides all support as deemed necessary for a month-end activity
• Prepares all check requests for credits on customers’ accounts that were deposited in error and should have been for the leasing company
• Prepares all backup information necessary when a customer is going to be sent to collections and keeps the accounting manager updated as to any collections developments

Skills on Resume: 

• Attention to Detail (Hard Skills)
• Strong Communication Skills (Soft Skills)
• Time Management (Soft Skills)
• Customer Service Skills (Soft Skills)
• Organizational Skills (Soft Skills)
• Problem-Solving Abilities (Soft Skills)
• Financial Acumen (Hard Skills)
• Adaptability (Soft Skills)

Job Summary:

• Makes recommendations during weekly account review meetings to the accounting manager about any customers that need to go to collections or that the accounting manager must contact
• Process credit card transactions
• Notify problem invoices to the appropriate department
• Set up customers for ACH payments
• Daily upkeep of EA Tasks
• Follow up on AR leasing contract invoices for payment and applying funds from the leasing company.
• Usage-based billing funding application
• Back up for cash deposit duties
• Become familiar with the collection processes of both the Credit Manager and Retail Credit Manager
• Become familiar with the consumer loan, mortgage loan, and commercial loan processes
• Support the Senior Credit Administration Analyst in portfolio management analysis and reporting
• Learn the task of performing residential appraisal reviews
• Interact with vendors

Skills on Resume: 

• Account Review (Hard Skills)
• Credit Card Processing (Hard Skills)
• Invoice Problem-Solving (Hard Skills)
• ACH Payment Setup (Hard Skills)
• Administrative Tasks (Hard Skills)
• Leasing Billing Management (Hard Skills)
• Billing Application (Hard Skills)
• Portfolio Analysis (Hard Skills)

Job Summary:

• Optimizes cash flow through timely turnover of Accounts Receivable focused on understanding the complexities of the business.
• Analyzes Accounts Receivable understanding the specific nuances of the customer base.
• Manual reconciliation of customer discrepancies and constant communication with customers via phone and email.
• Collaborates with the Credit Analyst to appropriately identify risk customers and enforce credit terms, limits, and restrictions.
• Obtains a good understanding of customer requirements and programs.
• Partners with the Accounts Receivable team to investigate customer deductions such as short pays, trade spend, returns/destroy infield, etc. 
• Pursues the repayment of invalid deductions.
• Works with Customer Service, Sales, Supply Chain, Distribution, IT, and other departments to improve processes and resolve open issues.
• Understand customer websites (where applicable) and how to retrieve remittance backups.
• Identifies inefficiencies and recommends solutions.

Skills on Resume: 

• Accounts Receivable Management (Hard Skills)
• Analytical Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Risk Assessment (Hard Skills)
• Problem-Solving (Soft Skills)
• Process Improvement (Hard Skills)
• Cross-Departmental Collaboration (Soft Skills)
• Technical Proficiency (Hard Skills)

Job Summary:

• Review AR aging with the manager to ensure meeting Key Performance Indicators.
• Analyzes and reconciles customer accounts. 
• Participates in ongoing team training and cross-functional teamwork to ensure accounts are worked efficiently.
• Shares best practices that result in process improvements.
• Research, reconcile and action credit card payment batch declines
• Review unapplied cash and work with the cash team to ensure timely application
• Support the cash and general accounting teams
• Support the customer onboarding process when necessary
• Obtain and analyze credit information for new accounts.
• Perform account reconciliation.

Skills on Resume: 

• Attention to Detail (Hard Skills)
• Analytical Skills (Hard Skills)
• Problem-Solving (Soft Skills)
• Communication Skills (Soft Skills)
• Time Management (Soft Skills)
• Knowledge of Accounting Principles (Hard Skills)
• Process Improvement (Soft Skills)
• Customer Service (Soft Skills)

Job Summary:

• Make decisions on order releases based on appropriate applicable factors.
• Collect overdue accounts through telephone calls or other available means in a professional manner.
• Respond to inbound client calls regarding new accounts, authorizations, and credit limit increase requests.
• Negotiates past due accounts, and makes recommendations on collection.
• Review and maintain client credit limits and terms. Stop credit where necessary.
• Receives customer information and forwards complete and accurate messages to the appropriate department(s).
• Relay information to the department manager regarding financial information/credit review/fraud or security issues.
• Manage reports for order release-credit/delinquent accounts.
• Provides exemplary customer service on each and every call.
• Update status reports for projects and personal workload on a weekly basis.

Job Summary: 

• Decision-Making (Hard Skills)
• Communication Skills (Soft Skills)
• Negotiation Skills (Soft Skills)
• Credit Management (Hard Skills)
• Attention to Detail (Hard Skills)
• Customer Service (Soft Skills)
• Reporting and Documentation (Hard Skills)
• Time Management (Soft Skills)