Job Summary:

• Hires, inspires and leads the workflow of a collection team that evaluates the creditworthiness of current or potential customers before extending credit.
• Creates and sustains an engaging culture for employees to grow, develop, and meet company and career goals.
• Helps to determine the organization's tolerance for credit risk and establishes policies governing the extension of credit.
• Leads teams' efforts to collect past-due balances from delinquent customers
• Develops and administers strategies and standards governing skip tracing or collection calls/letters, ensuring compliance with the legal collection process.
• Participates in negotiations and authorizes settlements.
• Liaisons with senior management on matters of trends in delinquency or loss and uses this information to inform future credit decisions.
• Monitors aging accounts and partners with the team in negotiating the resolution of aged balances with customers.
• Manages a portfolio of high-level accounts ensuring collection process and expectations are upheld within the personal portfolio in addition to the team portfolio.
• Provides and reviews delinquency reporting to determine the status of collections and outstanding balances and keeps the leadership team informed in the collection of delinquent accounts on an ongoing basis.
• Evaluates, monitors, and reviews customer requests for payment terms outside standard guidelines.
• Consistently displays good judgment in making decisions on shipping to past-due customers.
• Actively leads, trains, and develops staff through goal setting, ongoing performance coaching and feedback, talent planning, and annual review processes.

Skills on Resume: 

• Leadership (Soft Skills)
• Credit Risk Assessment (Hard Skills)
• Compliance (Hard Skills)
• Negotiation (Soft Skills)
• Financial Reporting (Hard Skills)
• Portfolio Management (Hard Skills)
• Communication (Soft Skills)
• Staff Development (Soft Skills)

Job Summary:

• Provides training and works closely with the customer service team related to credit policies and procedures.
• Facilitates the relationship with third-party collection agencies on delinquent accounts.
• Develops and maintains strong relationships with the sales team to ensure sufficient information is shared between the teams to help achieve accounts receivable goals.
• Manages the allowance for bad debts reserve
• Review new credit requests as well as changes to existing customer accounts based on creditworthiness.
• Responsible for reporting and tracking KPIs within the department and providing weekly updates to accounting management on the progress and status of aging accounts.
• Develops new and improved current policies and procedures related to credit and collections.
• Partners with leadership team to manage departmental budget, strategic planning, and procedural change.
• Assists in continued training and improvement efforts on procedures and policies of the ERP system.
• Supports an open and honest work environment, cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business.
• Report to management on DSO and status of outstanding accounts
• Works proactively with the Controller to proactively communicate any possible risk issues and bad debt candidates
• Determines credit limits for customers
• Maintains customer records and account information in the system

Skills on Resume: 

• Training and Development (Soft Skills)
• Third-Party Liaison (Soft Skills)
• Relationship Building (Soft Skills)
• Bad Debts Reserve Management (Hard Skills)
• Credit Evaluation (Hard Skills)
• KPI Reporting (Hard Skills)
• Policy Development (Hard Skills)
• Budget and Strategic Planning (Hard Skills)

Job Summary:

• Establish best practices and policies on the extension of customer credit. 
• Create a credit risk management environment consistent with the goals of the organization. 
• Promote an environment of constant process improvement within the department.
• Establish credit limits on customer accounts and communicate credit limits to appropriate parties.
• Organize and lead credit and collection committee meetings. 
• The committee consists of Ownership, CFO, and VP -Leasing and Contract Administration. 
• Review significant credit exposures and various accounts being pursued legally.
• Provide and review delinquency reporting to determine the status of collections and outstanding balances. 
• Inform and involve branch sales teams in the collection of delinquent accounts
• Oversee credit and collections staff which includes hiring, firing, work product review, workload distribution, training, and problem resolution.
• Provide activity reports and related analysis relative to credit function.

Skills on Resume: 

• Credit Risk Assessment (Hard Skills)
• Policy Development (Hard Skills)
• Process Improvement (Soft Skills)
• Committee Leadership (Soft Skills)
• Legal Management (Hard Skills)
• Team Management (Soft Skills)
• Reporting and Analysis (Hard Skills)
• Collaboration (Soft Skills)

Job Summary:

• Completion and/or approval of staff performance reviews and responsible for recommendations for personnel actions. 
• Responsible for motivating employees to achieve peak productivity and performance.
• Interact with customers to obtain additional information necessary to render credit decisions.
• Evaluate, monitor, and review customer requests for payment terms outside standard guidelines.
• Perform collection calls on high-risk or difficult accounts in a professional manner.
• Negotiate payment programs with delinquent customers in a professional manner.
• Oversee and monitor bankruptcies and legal correspondence. 
• Ensure external legal counsel has the necessary paperwork for activities.
• Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to the account.
• Maintain knowledge of collections procedures and legal requirements.
• Generate refunds for customer overpayments.

Skills on Resume: 

• Performance Management (Hard Skills)
• Employee Motivation (Soft Skills)
• Customer Interaction (Soft Skills)
• Credit Evaluation (Hard Skills)
• Collections (Hard Skills)
• Negotiation (Soft Skills)
• Legal Oversight (Hard Skills)
• Refund Processing (Hard Skills)

Job Summary:

• Directly supervise the Accounts Receivables collections team and partner closely with the outsourced receivable capability
• Call upon key client accounts to facilitate the collection of open invoices within established payment terms
• Make final determination and recommendation of appropriate resolution of billing-related issues raised by a client
• Work closely with accounting teams on monthly close and related receivable accounting tasks
• Prepare bad debt reserve and cash collection forecast
• Assist the Treasury team with the management of the Company’s AR Factoring facilities
• Work closely with Revenue Acctg and Sales team to resolve outstanding P.O. issues and ensure proper billing
• Foster strong business partnerships with key stakeholders in the organization (Treasury, Accounting, Revenue Acctg, Sales, and Commercial Finance, etc.) to achieve optimal results
• Utilize D&B analysis, along with the client’s available credit data and financial statements to determine the degree of risk involved in extending credit. 
• Establish credit lines within approved policies, procedures, standards and defined limits.
• File bankruptcy claims, issue Dunning letters, and complete other legal forms
• Work with collections agencies and outside counsel to recover funds that are past due, or from accounts that are in default
• Aggregate and analyze receivable data and publish KPIs and metrics

Skills on Resume: 

• Leadership (Soft Skills)
• Client Management (Soft Skills)
• Financial Forecasting (Hard Skills)
• Collaboration (Soft Skills)
• Credit Risk Assessment (Hard Skills)
• Legal Procedures (Hard Skills)
• Debt Recovery (Hard Skills)
• Data Analysis (Hard Skills)

Job Summary:

• Lead staff of 10 including but not limited to hiring, training, corrective action, performance appraisals, review and approval of timesheets, etc.
• Manage strategies to hit monthly and quarterly portfolio targets
• Identify opportunities for increased efficiency, improved accuracy, and increased collections
• Manage and maintain client relationships, ensure timely follow-up on all inquiries, negotiate with past-due accounts
• Support Management by providing timely and accurate payment and account standing information.
• Coordinate with internal departments, such as billing, sales, client services and legal, to drive timely resolution and reduce risks
• Work on projects, primary focuses to drive efficiency, accuracy and improved AR metrics such as DSO, Cash, and Aged AR
• Manage month-end close tasks and metrics and ensure deliverables are completed in a timely and accurate manner
• Responsible for documentation of all processes, and procedures and providing necessary training of associates
• Provide backup coverage for the Director
• Perform various other tasks as advised by management

Skills on Resume: 

• Leadership (Soft Skills)
• Strategic Planning (Hard Skills)
• Client Management (Soft Skills)
• Cross-Department Coordination (Soft Skills)
• Project Management (Hard Skills)
• Financial Management (Hard Skills)
• Documentation and Training (Hard Skills)
• Flexibility (Soft Skills)

Job Summary:

• Develop and manage processes to improve cash flow and reduce past-due receivables
• Hire, mentor and lead a Credit and Collections team
• Closely collaborate with business finance, sales and customer service on customer credit, collections, and dispute management process improvement
• Partner with the business finance, sales, customer service and legal teams to resolve customer issues
• Drive continual efficiency and effectiveness of credit and collections processes
• Review, analyze and action credit and collection performance metrics
• Adherence to policies and procedures, including SOX Compliance.
• Ensure a positive, open and high-performing work environment
• Drive continuous improvement with receivable activities, directing the team towards activities yielding the highest economic return for IRI (process and system-based)
• Assist in financial systems implementation and optimization of technology to effectively streamline processes
• Support and guide the growth and development of the team
• Provide training to new employees and document procedures to streamline the training process
• Ensure proper audit support and internal controls
• Assist and provide direction to international teams

Skills on Resume: 

• Financial Analysis (Hard Skills)
• Leadership (Soft Skills)
• Process Improvement (Hard Skills)
• Collaboration (Soft Skills)
• Technology Optimization (Hard Skills)
• Training (Soft Skills)
• Compliance (Hard Skills)
• International Support (Soft Skills)

Job Summary:

• Administer and enforce credit and collections policies and procedures
• Evaluate credit risk, set credit rating criteria
• Develop strategies and goals to reduce exposure to write-offs
• Interface with multiple departments including sales staff and management
• Select and manage the relationship of third-party collection / credit reporting agencies
• Prepare, review and analyze accounts receivable aging reports
• Maintaining strong cashflows through collections.
• Hiring, training, goal setting, supervising competent credit and collections staff
• Obtaining security interest
• Checking accounts to release status for order entry
• Communicate with sales, sales reps and customers regarding account status
• Preparing reports for collectors on a Monthly and Weekly basis
• Regular review of customer accounts ensuring adequate credit in place to accommodate sales

Skills on Resume: 

• Credit Risk Assessment (Hard Skills)
• Strategic Planning (Hard Skills)
• Interdepartmental Communication (Soft Skills)
• Third-Party Management (Hard Skills)
• Accounts Receivable Analysis (Hard Skills)
• Staff Management (Soft Skills)
• Customer Communication (Soft Skills)
• Reporting and Documentation (Hard Skills)

Job Summary:

• Develop a “best-in-class”, high energy Collections Team
• Foster a positive team environment and a culture where people love coming to work
• Define and improve team processes and workload organization and management. 
• Automate tasks where possible, reducing manual processing and checking.
• Manage day-to-day operations across the Collections Team including capacity planning to ensure resource is utilized effectively.
• Keep customers at the heart of collections decision-making and ensure customers in financial difficulty are treated fairly.
• Support team members’ career development and address any performance or other issues promptly
• Maintain appropriate data reporting/analysis to provide a snapshot of the wider portfolio and provide frequent and insightful updates across debt initiatives.
• Analyse and maintain KPIs and collections trends to identify opportunities and solutions within and outside of the immediate team.
• Manage and respond to customer escalations and complaints.

Skills on Resume: 

• Leadership (Soft Skills)
• Process Improvement (Hard Skills)
• Operational Management (Hard Skills)
• Customer Focus (Soft Skills)
• Career Development (Soft Skills)
• Data Reporting (Hard Skills)
• KPI Analysis (Hard Skills)
• Complaint Management (Soft Skills)

Job Summary:

• Coaching and mentoring the AR team, including collector compliance with the collection policies
• Advising collectors on issues and procedures to include analysis of accounts, credits, and others
• Preparation of annual performance reviews for collection staff
• Responsible for running weekly collection meetings to review the status of collections and address/uncover any potential collection risks
• Quarterly review and presentation of collector bonus/incentive calculation
• Deleting Invoices during the month due to internal errors found before sending to the customers reinvoicing after corrections
• Prepare invoices and Monthly corrections
• Process improvement initiatives including on the technology of the department
• Manage research and resolve customer problems to facilitate prompt payment of accounts.
• Daily interaction with sales staff and sales management to facilitate control of customer’s account balances.
• Manage the maintenance of accounts in relation to Customer Credit Limits and Terms.
• Maintain monthly delinquency reporting by a sales representative
• Oversee preparation of daily cash deposits and maintain the Accounts Receivable system, inclusive of credit card processing and ACH payment processing.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Analytical Thinking (Hard Skills)
• Process Improvement (Hard Skills)
• Effective Communication (Soft Skills)
• Financial Management (Hard Skills)
• Meeting Facilitation (Soft Skills)
• Problem Resolution (Soft Skills)
• Reporting Accuracy (Hard Skills)

Job Summary:

• Research any discrepancies or disputes and make recommendations for resolution
• Call/e-mail clients requesting payments on past due balances and collect delinquent balances
• Maintain detailed notes and documentation of collection efforts and history
• Create credit limits for clients once approved by EH
• Audit delinquent accounts considered to be non-collectable
• Ensure maximum efforts have been taken before assigning bad credit status to the account
• Monitor the percentage of aged accounts and process write-offs
• Evaluate the effectiveness of current collection policies and procedures on an account-by-account basis
• Initiate requests for supporting documentation and review for accuracy
• Identify and reconcile payments received
• Ability to effectively interact and communicate with attorneys, paralegals, and clients
• Create and distribute monthly reports including aging reports
• Review finance charges and statements at month-end
• Supervise staff including hiring, annual reviews, and workflow

Skills on Resume: 

• Strong Analytical Skills (Hard Skills)
• Effective Communication (Soft Skills)
• Attention to Detail (Hard Skills)
• Problem-Solving (Soft Skills)
• Financial Acumen (Hard Skills)
• Leadership and Supervision (Soft Skills)
• Organizational Skills (Soft Skills)
• Proficiency with Financial Software (Hard Skills)

Job Summary:

• Re-emphasize the importance of Collection Effectiveness (CEI) and Daily Sales Outstanding (DSO) Reestablish processes to streamline credit and collection process
• Work with other departments (Sales, Operations, Customer Service) to solicit improvement ideas
• Manage a team of credit professionals to perform credit rating duties
• Assess the creditworthiness of each potential customer
• Perform credit investigations by using 3rd party reports, banking and trade references, D & B reports, and history of the customer
• Recommend credit line limits and payment terms for each customer
• Release shipments once payment has been received and processed
• Communicate with customers on reasons for any delayed shipments and/or credit line adjustments
• Manage a team of collection professionals to perform collection duties
• Approve credit requests and terms of payment
• Analyze Aged Trial Balance reports to identify potential problem accounts and to formulate collection strategies for each past-due account

Skills on Resume: 

• Credit Risk Assessment (Hard Skills)
• Process Improvement (Hard Skills)
• Cross-Department Collaboration (Soft Skills)
• Team Management (Soft Skills)
• Credit Line Management (Hard Skills)
• Customer Communication (Soft Skills)
• Analytical Skills (Hard Skills)
• Decision-Making (Hard Skills)

Job Summary:

• Lead the team in timely collection of past due invoices
• Perform month-end closes for the Credit and Collections Department
• Propose any write-offs, including preparing offsets
• Intervene to resolve customer disputes
• Negotiate any debt settlements with clients
• Credit and Collection Reporting
• Prepares regular write-off schedules and bad debt review reports to Upper Management
• Manage, develop, motivate & direct staff.
• Collaborate with Operations and Finance leaders in evaluating and streamlining procedures across North America consistent with global credit policies.
• Provide periodic, actionable reporting to senior management.
• Develop and implement an escalation process.
• Monitoring the creditworthiness of new and existing customers, enforcing existing payment terms in accordance with set policies.
• Prepare, review and present quarterly bad debt reserves.
• Mitigate high-risk accounts while managing equally valued client relationships.

Skills on Resume: 

• Financial Analysis (Hard Skills)
• Dispute Resolution (Soft Skills)
• Negotiation (Soft Skills)
• Reporting (Hard Skills)
• Leadership (Soft Skills)
• Collaboration (Soft Skills)
• Process Improvement (Hard Skills)
• Credit Risk Management (Hard Skills)

Job Summary:

• Develop & implement workflows & processes to ensure timely & accurate billing, credit, and collections policies for all U4B’s range of products and services
• Align global business requirements to build and implement solutions, align upstream and downstream processes and build consensus among key partners
• Ensure controls are operating effectively and conform to all legal and regulatory accounting and Tax requirements, including compliance with corporate policies, local statutory requirements and Sarbanes Oxley (SOX)
• Create and review the policy and control report requirements
• Work closely with other functions (e.g. U4B sales and operations teams, Accounting, Systems, Treasury, the Business) to proactively manage and resolve business and operational issues in an innovative, efficient and effective manner.
• Establish and enforce credit limits across a broad range of customer credit risk profiles
• Implement collections policies and processes in a high-transaction environment
• Manage and develop a team of credit and collections specialists
• Lead the implementation of Oracle Cloud Financials for accounts receivable and the related components of the order-to-cash process
• Establish processes to investigate and process customer chargebacks and deductions
• Develop and maintain reporting to senior leadership to communicate key performance indicators for the accounts receivable department
• Leverage technology to automate manual processes and develop a world-class credit and collections function
• Manage relationships with vendors involved in providing credit insurance, establishing customer credit risk profiles and other cash flow management levers

Skills on Resume: 

• Workflow Optimization (Hard Skills)
• Global Alignment (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Policy Development (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Credit Risk Management (Hard Skills)
• Team Leadership (Soft Skills)
• Technology Integration (Hard Skills)

Job Summary:

• Led the Collections staff in the handling of Freight and Miscellaneous Customer Accounts Receivable from $60M to $90M to ensure that the optimal DSO levels are realized based on given credit terms.
• Coordinates and partners with various other Internal Departments including Marketing, Customer Solutions, Legal, and Real Estate.
• Resolves disputes and negotiates settlements, while maintaining a positive relationship with Top 100 customers.
• Oversees the gathering and analysis of financial information on potential new customers in order to assess credit risk liability and limit the risk of bad debt.
• Gives guidance and recommendations to the team when considering amounts to be written off
• Works with appropriate departments to obtain approval and maximize cash flow.
• Identifies root cause to prevent future occurrences
• Ensures all write-offs handled by the team have appropriate authorization.
• Identifies process improvement opportunities, proposes and implements solutions and gains consensus from key stakeholders.
• Prepares month-end reports of key performance indicators of collections staff as well as month-end closing materials
• Prepares explanations and variance analysis on balances.
• Ensures internal control procedures and policies are executed in order to protect the company assets and comply with SOX controls.
• Exemplifies KCS's Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.

Skills on Resume: 

• Leadership (Soft Skills)
• Cross-Department Coordination (Soft Skills)
• Dispute Resolution (Soft Skills)
• Financial Analysis (Hard Skills)
• Process Improvement (Hard Skills)
• Reporting (Hard Skills)
• Compliance (Hard Skills)
• Company Values (Soft Skills)

Job Summary:

• Plan, and develop short, medium and long-term collection and DSO targets.
• Improve the invoicing process by mapping existing processes and develop better one.
• Track weekly/ monthly performance versus target and communicate the business drivers of variances (both positive & negative) across all functional stakeholders.
• Run the monthly targeting process, to include collection value, debt reduction/control, and DSO.
• Identify key risks to the delivery of collection targets with options to mitigate.
• Challenge the business to make tough choices on mitigation plans.
• With the MD, SD, OD, and FD Shared Service, hold monthly collections performance reviews for top customers.
• Engage with and build customer relationships to leverage positive payment decisions and encourage digital acceptance of proof of service and e-invoicing.
• Perform weekly dispute case reviews with BM/CDM, CCE/KAE/CCM, ROM, RSOM, Admin and CC Team - leading the discussion to early dispute root cause identification, required corrective measures (short and long term) and steps to collect payment timely.
• Robust follow-up on deliverables across all key stakeholders to maximize collection success.
• Develop and administer companywide credit and collections policy
• Oversee investigation of credit risk in customers and advise on course of action

Skills on Resume: 

• Financial Analysis (Hard Skills)
• Process Optimization (Hard Skills)
• Risk Identification (Hard Skills)
• Effective Communication (Soft Skills)
• Customer Relationship Management (Soft Skills)
• Dispute Management (Soft Skills)
• Policy Development (Hard Skills)
• Leadership (Soft Skills)

Job Summary:

• Design and implement processes to improve cash flow and reduce receivables
• Develop monitoring procedures to ensure invoices are paid within the terms
• Monitor and negotiate the collection of overdue accounts
• Schedule periodic review meetings with key customer personnel
• Develop benchmark KPIs associated with collections (DSO, AR Turnover, % past due in total and by the customer, average days paid vs terms, etc.) and measure against actual performance
• Guide customer credit decisions, protect assets, and maintain financial security by monitoring and enforcing established credit and collection policies and procedures
• Investigate and establish credit limits and terms for all new customers
• Review credit limits and terms for existing customers as circumstances dictate
• Work with customers, sales, rental and customer service staff to resolve customer problems, to ensure customer satisfaction and timely collection of all open accounts receivable balances
• Prepare special reports detailing and summarizing customer credit activity
• Achieve budgeted aging of accounts objectives by collecting, analyzing and recommending corrective actions early
• Recommend customers be turned over to the company collection attorneys when and if necessary
• Provide leadership and direction to the staff accountant assisting with collection duties
• Process payrolls on a bi-weekly basis in accordance with Alamo Group payroll policies and complete monthly reports.

Skills on Resume: 

• Process Improvement (Hard Skills)
• Invoice Monitoring (Hard Skills)
• Collections Management (Hard Skills)
• Customer Review Meetings (Soft Skills)
• KPI Development (Hard Skills)
• Credit Risk Management (Hard Skills)
• Problem Resolution (Soft Skills)
• Payroll Processing (Hard Skills)

Job Summary:

• Accountability to ensure effectiveness in debt collection for a portfolio of customers and distributors.
• Drive and ensure the team delivered the liquidity metrics of Past Dues, PD60 days+ & Bad Debt Recovery.
• Supports and prepares target and outlook internal metrics and goals through collections activities.
• Recommends reviews & drives performance management structure
• Independently handling collection escalation/issues/disputes and working with other functional teams.
• Assists in the resolution of outstanding invoice queries/disputes.
• Responds to inquiries from internal and external customers. 
• Reviews the status of accounts, and proactively initiates collections process improvement activities.
• Adheres to credit & collections policies while approving credit and rebill/credit notes/ refunds, compliance with Customer Privacy Policy, GAAP and internal controls.
• Responds to internal and external customer account inquiries.
• Drives strong controllership & compliance across the segment/country.

Skills on Resume: 

• Debt Collection Accountability (Hard Skills)
• Liquidity Metrics Management (Hard Skills)
• Internal Metrics Preparation (Hard Skills)
• Performance Management (Soft Skills)
• Collection Escalation Handling (Soft Skills)
• Invoice Query Resolution (Soft Skills)
• Customer Inquiry Response (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary:

• Enforce policies and procedures related to credit, collections and cash application.
• Evaluate processes to assess and ensure efficiency and compliance with applicable government regulations, professional standards, and company policies.
• Reporting of financials/accountability to senior management.
• Cash Collections Forecasting and Target Setting.
• Act as the main point of contact for the offshore team for business units covered.
• Partner with Hub team to perform and review analyses, identifying opportunities for improvement of the above processes.
• Identify opportunities to enhance cash flow performance.
• Handle escalations related to credit approvals, service suspension, billing exceptions and other issues as raised by the Hub team.
• Serve as a liaison between the transactional service center and other internal departments, including Client Service, Legal, Contract Administration, and Production, resolving issues while maintaining customer satisfaction.
• Coordinate SOX, external audit and internal audit activities related to credit, collections and cash application.
• Coordinate integration of new business acquisitions into existing processes.
• Perform mid-year and year-end performance appraisal discussions with direct reports
• Ensure high-quality standards and excellent support to the business with the execution of ad hoc requests (reports, analysis, KPI)
• Support external audit requests and deliver/remediate

Skills on Resume: 

• Policy Enforcement (Hard Skills)
• Financial Reporting (Hard Skills)
• Cash Flow Management (Hard Skills)
• Team Coordination (Soft Skills)
• Process Improvement (Hard Skills)
• Issue Resolution (Soft Skills)
• Audit Coordination (Hard Skills)
• Performance Management (Soft Skills)

Job Summary:

• Managing the collections teams with responsibility for global accounts receivable aging and cash application
• Interacting with customers and other departments to consistently deliver superior customer service as well as to support company initiatives
• Owning a global portfolio of customer accounts, resolving customer disputes, calling on delinquent customers, assisting with account queries and requesting money from customers
• Implementing best practices around the use of technology to enhance the efficiency and effectiveness of cash collections and cash applications
• Providing guidance to management on corporate credit policies
• Recommend and implement initiatives to improve cash collection processes with a focus on scaling global collections operations
• Reviewing and enforcing contractual terms for customer payments
• Assisting in the development of collections forecast as well as cascading and tracking team and individual collections goals
• Deactivation of delinquent customer accounts and reactivation as appropriate
• Creating weekly and ad hoc management reporting and various account reconciliations
• Coaching the collections team globally to ensure the achievement of goals and continuous improvement
• Liaising with management and advising to ensure that M&A transactions are integrated effectively
• Handling escalated communication, when necessary, in a professional manner to ensure customer happiness

Skills on Resume: 

• Global Accounts Receivable Management (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Collections Technology Proficiency (Hard Skills)
• Credit Policy Guidance (Hard Skills)
• Process Improvement (Hard Skills)
• Contractual Compliance (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Leadership and Coaching (Soft Skills)

Job Summary:

• Manage, coach and motivate the Credit & Collection team in the execution of day-to-day activities and objectives
• Design, drive and implement Credit & Collection efficiency process improvements (driving continuous improvements)
• Responsible for maintaining/designing and documenting all Credit & Collection processes and developing and implementing the necessary internal controls
• Review, monitor and update Credit & Collection policies, procedures, manuals, flowcharts and projects
• Manage the existing customer portfolio, guarantee timely customer cash collection and closely follow up on customer credit balances
• Investigate, assess and monitor the creditworthiness of (potential) customers and provide specific and adequate advice in order to support the business
• Maintain excellent contacts with OTC Finance, Corporate Finance and Sales department in order to collect, process and analyze the required information regarding credit files
• Perform month-end/year-end closing process and accurately reconcile AR ledger accounts with sub-ledger
• Monitor closely and ensure correct customer bad debt provisions
• Monitor closely customer ageing balance and take appropriate actions when needed
• Develop, monitor and refine meaningful Credit & Collection key performance indicators
• Manage and follow up closely DSO (so low as possible) by monitoring the different KPI
• Maintain and establish excellent internal and external working relationships (Sales, Operations, Customer Service, OTC Finance, Customers, Auditors, etc)

Skills on Resume: 

• Leadership and Team Management (Soft Skills)
• Process Improvement (Hard Skills)
• Process Documentation and Control (Hard Skills)
• Policy and Procedure Management (Hard Skills)
• Credit Risk Assessment (Hard Skills)
• Customer Portfolio Management (Hard Skills)
• Financial Reconciliation (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary:

• Managing a Credit and Collector on the team
• Daily analysis of, and calling on past accounts
• Providing oversight of lockbox and manual deposit reports for cash applications
• Maintaining customer contact information
• Managing relationships with 3 party collections agencies and legal support as appropriate
• Estimating reserve requirements for credit memos and bad debt write-offs
• Supporting the month-end financial close process
• Protection of the investment in debtors, carrying out collection activities in accordance with the credit policy, directly liaising with customers and reporting results to senior management.
• Collaborate with the team to ensure the effective implementation and operation of the credit and collection controls.
• Effectively manage and control the debt levels, identify high-risk or marginal accounts and monitor against agreement payment terms.
• Manage a credit scoring model, and follow periodical credit reviews and liaise with the legal department where required.
• Work with clients and internal departments, and take responsibility for the resolution of queries and disputes on collection issues.

Skills on Resume: 

• Credit Analysis (Hard Skills)
• Effective Communication (Soft Skills)
• Financial Reporting (Hard Skills)
• Collection Strategy (Hard Skills)
• Credit Scoring (Hard Skills)
• Customer Management (Soft Skills)
• Team Leadership (Soft Skills)
• Problem-Solving (Soft Skills)

Job Summary:

• Manage the team under scope based on TR leadership behavior principles, provide assistance to the Supervisor.
• Ensure that all the controls are executed and approved following the guidance provided by the internal control team
• Meet SLA/KPI commitments across the countries/segments and processes assigned
• Ensure staff engagement by coaching, mentoring, and developing people.
• Support the employee selection process.
• Expand and ensure customer satisfaction with key business partners and clients.
• Promotes and ensures an effortless experience.
• Analyze and propose best practices to upper management.
• Ensure high productivity, motivation, customer focus, ethics, innovation, and continuous improvement.
• Guarantee the compliance of the operational and SOX controls
• Ensure performance success, process flow effectiveness, and efficiency.

Skills on Resume: 

• Leadership (Soft Skills)
• Operational Excellence (Hard Skills)
• Customer Relations (Soft Skills)
• Process Improvement (Hard Skills)
• Communication (Soft Skills)
• Ethics (Soft Skills)
• Innovation (Soft Skills)
• Performance Management (Hard Skills)

Job Summary:

• Keep the Credit and Collections team motivated aiming at high standards of productivity.
• Ensure high retention levels, proper communication, and people´s growth.
• Establish rapport and communication and guarantee a high level of customer service, process standardization, and project success.
• Contribute and facilitate the standardization and improvements of the processes migrated
• Researching payment discrepancies that escalate to Manager level
• Approving credit limits and evaluating new customer credit
• Providing leadership to collector/credit team on credit holds when necessary
• Maintain day sales outstanding goals for the company
• Reduction of DSO and focus on achieving the plan for 2020,
• Reduction of bad debt by reducing age overdue and increasing the percentage of customer balances that are current,
• Working with the divisions to make business decisions ensuring that the company doesn’t take undue risk,
• Co-ordination of local information from the divisions and collections teams based in Krakow escalating risks
• Implementation of collections approaches leveraging new digital tools and supporting harmonization of ERP for new acquisitions.

Skills on Resume: 

• Leadership (Soft Skills)
• Communication (Soft Skills)
• Customer Service (Soft Skills)
• Process Standardization (Hard Skills)
• Credit Risk Management (Hard Skills)
• Analytical Skills (Hard Skills)
• ERP Integration (Hard Skills)
• Cross-functional Coordination (Soft Skills)