• Develop and maintain corporate credit policy and recommend changes to management when applicable
• Evaluate consumer and/or commercial credit
• Maintain Customer Master file
• Hire, train, and supervise competent credit and collections staff
• Produce and analyze the following information and reporting such as customer aging, credit hold status, doubtful accounts, new credit applications, accounts cash application completeness
• Research and resolve payment disputes and make recommendations for adjustments to accounts
• Contact customers via phone to inquire about payment on past due invoices
• Interact with multiple departments including Internal Sales and Service personnel regarding customer disputes
• Develop strategies and goals to reduce write-off exposure
• File UCC reports timely
• Work with collection agencies to collect bad debt accounts and negotiate fees

Skills: Credit Policy Development, Credit Evaluation, Customer Database Management, Team Management, Financial Reporting, Dispute Resolution, Interdepartmental Coordination, Debt Collection

• Enforces credit policy and assures adherence to MI Global processes
• Drive and inspire outsource partner in Accounts Receivables activities
• Facilitate communication between outsource partner, MI Business and customers
• Define collection strategy to achieve DSO & Past Due targets
• Monitor and measure the performance of Order to Cash (O2C) business process
• Coordinate and define collection strategies with outsourcing partner
• Monthly review of collection action plans with an outsourced partner
• Support & train BPO in operations and seek continuous improvement in performance
• Facilitate and improve interaction between business and outsourcing partner
• Dispute management and initiate and manage the escalation process
• Participate in cross functions dispute resolutions and past dues meetings
• Validates aging provision, write-off (GAAP), and credit limits proposed by outsource partners and monitor periodic credit reviews
• Perform risk assessment, approve non-standard payment terms, propose financing solutions and take credit/order block decisions

Skills: Credit Policy Enforcement, Outsource Partner Management, Communication Facilitation, Collection Strategy Definition, O2C Performance Monitoring, Collection Action Plan Review, BPO Support and Training, Dispute Management

• Develop and maintain written corporate credit policy.
• Supervise credit/collections analysts.
• Resolve customer claims and disputed items.
• Approves/rejects credit for customers and establishes appropriate credit limits.
• Maintain positive relationships while contacting past-due accounts and arranging for payments.
• Minimize losses due to bad debt.
• Maintains Accounts Receivable notes in the computer system.
• Contact outside sales personnel and/or brokers for key accounts
• Prepares credit/collection reports by collecting, analyzing and summarizing account history and trend information.
• Maintains/trains credit staff to ensure the development of company resources, including recruiting and hiring
• Maintains professional and technical knowledge through independent and group study/programs.
• Supports yearly audits, including analyses of bad debt charges, accruals, and credit.
• Supports testing and implementation of upgrades to computer software.
• Completes daily settlement of credit card batches and investigates all disputes

Skills: Credit Policy Development, Team Supervision, Claim Resolution, Credit Approval and Limit Setting, Account Relationship Management, Bad Debt Minimization, Accounts Receivable Management, Credit Reporting

• Responsible for all receivable operations across GCC and managing corporate exposure
• Devise processes & protocols for effective credit control mechanisms supporting business objective of the cash conversion cycle (CCC) for unlocking cash for corporate investments
• Maintain a check on and ensure that all customer balances are reconciled on a monthly basis.
• Lead a robust invoicing process for all distributors / 3rd parties across the GCC
• Manage overdues and total receivables leading to reduction in bad debt provisions and setting up of appropriate payment plans.
• Devise and implement procedures in line with KC policies for effective financial control across entire customer-facing operations i.e order to Cash and contract formalizations
• Ensure compliance with KC Revenue Recognition and Market Place Spending Policy
• Accountable for optimizing our revenue stream by developing robust trade policy for various geographies & channels across GCC. 
• Effectively decide on all sales spend deployment customer-wise
• Drive the financial relationship with the distributor ensuring timely payments as per agreed receipts/payment protocol for distributor allowances, promotion, subsidies, contractual payments transporters payments, General purchases, Insurance & T&E.
• Ensure timely implementation of internal and external audit recommendations.
• Lead a geographically dispersed team through coaching, and performance management and develop & motivate them to drive best-in-class results

Skills: Credit Control, Receivables Management, Invoicing Process Leadership, Financial Reconciliation, Compliance with Financial Policies, Trade Policy Development, Distributor Relationship Management, Team Leadership

• Manages legal proceedings involving external lawyers
• Perform collection activities for retained accounts and other retained AR activities, projects
• Monthly management reporting (DSO, Past dues, level of disputes etc)
• Meet defined department goals and activity metrics
• Establish credit limits for new and existing customers based on analysis of credit bureau data and financial statements.
• Drive continuous improvement of credit/collection/deduction processes to proactively ensure proper control of accounts receivable.
• Reconcile lock box daily, and post remittances to customer accounts.
• Review the “credit hold” list daily to expedite the release of shipments.
• Collaborate with the sales team to resolve deductions and credit memo issues to keep aging current.
• Prepare and analyze reports detailing key performance metrics. 
• Communicate recommendations to senior management on tactics to improve cash flow, days sales outstanding, receivable aging, etc.

Skills: Legal Coordination, Collections Management, Reporting, Credit Analysis, Process Improvement, Reconciliation, Credit Hold Management, Cross-functional Collaboration

• Excellent verbal and written communication skills.
• Understanding of state and federal laws pertaining to collection activities.
• Excellent decision-making and judgment.
• Excellent organizational skills and attention to detail.
• Ability to keep information confidential.
• Ability to exercise integrity and discretion.
• Ability to remain professional in confrontational conversations.
• Proficient in Microsoft Office Suite and Great Plains software.
• International/global credit collection experience and knowledge of collection law
• Experience with General Accepted Accounting Principles 
• Experience with  SAP 

Qualifications: BA in Accounting with 4 years of Experience

• Experience in credit, accounts receivable and collections
• Prior collections and A/R experience, including knowledge of regulations and compliance requirements.
• Knowledge of lien laws
• Prior experience with credit rating and risk scoring tools such as D&B
• Prior experience with Microsoft Dynamics AX
• Excellent communication skills, both verbal and written
• Ability to communicate with all levels within the organization, customers and vendors
• Ability to maintain accuracy in a very detailed work environment, highly detail-oriented
• Proficient in PC skills, accounting software, Internet-based programs, MS Office Suite
• Strong analytical skills and an eye for detail
• Proven track record of making successful credit decisions

Qualifications: BS in Business Administration with 6 years of Experience

• Experience working in LTL Freight, Transportation, Logistics, or a Supply Chain environment
• Proven experience building efficient and effective teams
• Strong verbal and written communication skills
• Experience and knowledge of Order Management Systems (OMS)
• Proven proficiency with the Microsoft Office suite
• Proven ability to read and interpret pricing contracts
• Proven ability to interact with internal and external customers
• Familiarity with data entry and analysis
• Ability to listen to customers and negotiate to win
• Experience with high-volume invoicing and accounts receivables
• Experience with large quantities of customer accounts of all sizes
• Experience handling past due accounts, delinquent accounts, and collection procedures

Qualifications: BA in Finance with 4 years of Experience

• Familiar with D&B online services or other similar credit resources
• Proficient with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
• Ability to learn and use company-specific ERP software, as well as various other company/manufacturing computer systems
• High-volume data entry, time management, organization, and filing
• Experience in Credit and Accounts Receivables
• Significant experience and advanced skills using Excel
• Experience with Oracle and Hedberg
• Effectively multi-task in order to meet deadlines and commitments.
• Ability to lead, manage and motivate others to support objectives and mission and to achieve goals set out.
• Track record of meeting/exceeding assigned goals and objectives.
• Work collaboratively with a variety of individuals within the department, company and external customers.
• Excellent project and time-management abilities and strong follow-through skills 

Qualifications: BS in Economics with 5 years of Experience

• Experience within the consumer goods industry
• Experience working with 5,000+ customer accounts.
• Strong Bilingual in Spanish
• Interact with operations, sales, and drivers
• Strong management skills and the ability to manage a staff of 8
• Strong communication and interpersonal skills
• Strong track record of success in credit and collection
• Experience in collections, e-commerce, payment processing, recurring billing, and payment risk or equivalent experience.
• Understanding of industry best practices around collections
• Proficiency in data analysis (i.e. SQL)
• Experience with trucking and logistics companies

Qualifications: BA in Management with 4 years of Experience