Job Summary: 

• Be the senior lead on key clients, ensuring excellent and profitable service and delivery of results, and provide strategic counsel to help retain and grow the clients
• Run executive media relations programs, including media training, for senior/c-suite clients
• Ensure growth in client revenues, reviewing account profitability, taking action, and driving plans for optimizing revenues
• Identify and secure upsell/cross-sell opportunities with existing clients, plus client and services cascade opportunities across the network
• Ensure excellent client communication, and ensure that KPIs and service agreements are defined
• Lead credentials and pitches for multi-market prospects, developing strategic insight, messaging and creative concepts
• Recommend prospects to be targeted and oversee the campaign to engage these prospects
• Network to cultivate regional and global senior client decision-makers and build relationships with key intermediaries and influencers
• Retain a high-caliber and motivated team – inspire and nurture a first-class culture in which people can thrive and grow professionally and personally
• Manage and motivate direct reports, set and review goals, work to maximize strengths, improve weaknesses and support career development.
• Lead and participate in UK and regional training
• Interview key potential hires, and help onboard and mentor these hires, setting them up for success

Skills on Resume: 

• Strategic Client Management (Soft Skills)
• Executive Media Relations (Hard Skills)
• Revenue Growth Management (Hard Skills)
• Upsell/Cross-sell Opportunities (Hard Skills)
• Client Communication (Soft Skills)
• Strategic Insight Development (Hard Skills)
• Relationship Building (Soft Skills)
• Team Leadership and Motivation (Soft Skills)

Job Summary: 

• Identifies revenue opportunities and deploys strategies to improve revenue and overall profitability.
• Collaborates with Sales, Marketing and Operations on pricing strategies, messaging, overall business optimization and performance goal achievement.
• Ensures that strategies are aligned with company culture for company success.
• Facilitates monthly strategy calls by promoting collaboration and alignment.
• Provides feedback on process optimization and areas of opportunity.
• Deploys new revenue and profit initiatives.
• Uses analytics to identify and implement system improvements.
• Leads and manages corporate revenue team.
• Builds, maintains, and grows effective and influential relationships with property and corporate teams.
• Maintains full integrity in working with both internal clients and external vendors.

Skills on Resume: 

• Revenue Optimization (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Strategic Alignment (Soft Skills)
• Process Facilitation (Soft Skills)
• Process Optimization (Hard Skills)
• Analytics Implementation (Hard Skills)
• Team Leadership (Soft Skills)
• Relationship Management (Soft Skills)

Job Summary: 

• Proactively revenue manages a portfolio of Oxford Collection properties in line with company strategy and best practice standards.
• Has full and comprehensive knowledge of rate plans, room types and products offered.
• Optimizes market mix and pricing performance for hotel properties.
• Conducts strategy and pricing reviews for each hotel using internal and external tools.
• Analyzes and measures the performance of revenue strategies and provides recommendations for further optimization.
• Provides market and trend analysis.
• Monitors profitability of all strategies and relative competitive performance using available benchmarking tools.
• Maintains and updates all relevant systems and tools.
• Be involved in projects led by other departments of the company.
• Provide best practice ideas, training, and implementation support.

Skills on Resume: 

• Revenue Management (Hard Skills)
• Rate Plan Knowledge (Hard Skills)
• Market Mix Optimization (Hard Skills)
• Pricing Strategy Review (Hard Skills)
• Performance Analysis (Hard Skills)
• Market Trend Analysis (Hard Skills)
• Benchmarking Tools Usage (Hard Skills)
• Cross-departmental Collaboration (Soft Skills)

Job Summary: 

• Ensure the navigation role staffing levels, training, job description, competency, evaluation and workflow are standardized across the organization
• Provide leadership to the navigation trainer position
• Promote and monitor regulatory agency standards and customer service expectations for the practice of patient navigation
• Responsible for operating within an approved budget
• Drive process improvement, ensuring that reporting is in place to demonstrate program outcomes and support performance improvement activities
• Develops and maintains navigation certification accreditation, also ensuring all Sarah Cannon Navigators are certified
• Develop, implement, and maintain education seminars to encourage and ensure navigation growth and maintain a systematic process for navigation succession planning
• Stay current on the latest oncology nursing developments and participate in conferences
• Ensure service continuity, establishing appropriate mechanisms to ensure service continuity during both planned and unplanned absences and undertaking succession planning
• Provide leadership, direction and guidance to assigned staff, developing, coordinating and maintaining training, orientation and competency of navigation managers
• Effectively address colleague issues to promote a productive and healthy work environment

Skills on Resume: 

• Staffing and Workforce Standardization (Hard Skills)
• Leadership (Soft Skills)
• Regulatory Compliance Monitoring (Hard Skills)
• Budget Management (Hard Skills)
• Process Improvement (Hard Skills)
• Certification and Accreditation Management (Hard Skills)
• Education and Succession Planning (Hard Skills)
• Team Leadership and Conflict Resolution (Soft Skills)

Job Summary: 

• Supports the development and execution of PHC’s acute care redevelopment clinical optimization strategic initiatives aimed at achieving the future vision, direction and goals for PHC in its new state-of-the-art facilities.
• Works collaboratively within the Health Systems Redesign project governance structure to develop the Health System Redesign project plans, structures, teams and resources
• Works closely with the Project Managers assigned to the Health System Redesign work. 
• Provides day-to-day support to project sponsors and other senior leaders in all aspects of strategic clinical optimization and integration initiatives
• Promotes a system-wide approach to planning initiatives, implementation and measurement
• Reviews and provides input into the detailed plans, risk plans, summary reports and other relevant documentation produced by the Project Management team
• Identifies corporate resource needs and supports alignment of corporate resources to achieve milestones
• Advises and supports project work groups/committees, advancing priorities, coordinating resources, facilitating/promoting collaboration and commitment of key stakeholders
• Identifies new clinical strategic initiatives and manages implementation
• Co-chairs with the corresponding Physician Lead the Health Systems Redesign Oversight Committee. 
• Provides progress updates to the Health System Redesign Executive Committee, the Clinical Leadership Team, and other relevant clinical groups and partners.
• Acts as the acute clinical operations lead on the Health System Redesign working groups/teams to assure the effectiveness of the approach being used, monitoring for barriers, and advising as necessary. 

Skills on Resume: 

• Strategic Initiative Development (Hard Skills)
• Health System Redesign (Hard Skills)
• Project Collaboration (Soft Skills)
• Executive Support (Soft Skills)
• System-wide Planning (Soft Skills)
• Resource Alignment (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Clinical Operations Leadership (Hard Skills)

Job Summary: 

• Serves as the clinical operational lead on the Value-Based Health Care project core team, the Integrated Patient Program project core team, the Early Implementation Opportunities core team, and other core teams as appropriate.
• Directs the implementation of clinical strategic initiatives within the context of the overall PHC strategic plan and clinical and operational plans of PHC
• Identifies and develops clinical strategies and action plans, and related policies, procedures and standards to implement initiatives relating to the delivery of the organization’s clinical services
• Works closely with internal/external stakeholders such as Vice Presidents, Executive Directors, Directors, physician leaders and medical staff, other health organizations, the Providence Health Care Research Institute, and the St. Paul’s Hospital Foundation
• Ensures common approaches and methods are complimentary and work synergistically.
• Links the working groups/teams to pockets of expertise within and outside PHC
• Works in collaboration with the Office of Strategy and Results on all aspects of Health System Redesign
• Ensure an effective project management and change management model has been adopted and plans are in place for supporting teams and ensuring clinical program readiness.
• Works with Program and Physician leadership to ensure care delivery services are optimized.
• Develops and manages budgets related to the project/assigned areas including monitoring expenditures and reporting on variances. 
• Effectively manages resources within the scope and mandate of the role, to achieve key deliverables on time and within budget.

Skills on Resume: 

• Clinical Operations Leadership (Hard Skills)
• Strategic Initiative Implementation (Hard Skills)
• Policy and Procedure Development (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Synergistic Methodology (Soft Skills)
• Health System Redesign (Hard Skills)
• Project and Change Management (Hard Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Assesses and provides regular and timely reports on the status of initiatives to the Health System Redesign Executive Steering Committee, Senior Leadership Team, Executive Directors, and senior management
• Advises on the status and the impact of the initiative across PHC from a system perspective.
• Liaises and makes presentations to advance the strategic initiative with health stakeholders and key supports of various levels within/outside of PHC.
• Works with Communications, Change Management and Stakeholder engagement to ensure the development and effective execution of clinical stakeholder mapping
• Provides supervision, leadership, coaching and mentoring to staff by modeling key behaviors/strategies. 
• Identifies development and training opportunities for staff, and builds capabilities of the team. 
• Recruit new team members when required by leading or participating in the initiation of postings, interviewing applicants, making hiring decisions, completing documentation and conducting related training and orientation procedures.
• Evaluate individual and overall team performance and look for opportunities to enhance team performance. 
• Investigates individual performance issues and other staff issues, initiating where necessary, disciplinary action up to and including termination
• Identifies emerging issues in the local, Provincial, National, and International arenas that could influence the delivery of care within PHC. 
• Monitors information on best practices and benchmarking within the industry, regionally and nationally to support organizational decision-making.

Skills on Resume: 

• Status Reporting (Hard Skills)
• System-wide Impact Assessment (Hard Skills)
• Stakeholder Liaison and Presentation (Soft Skills)
• Clinical Stakeholder Mapping (Hard Skills)
• Leadership and Mentoring (Soft Skills)
• Team Development (Soft Skills)
• Recruitment and Onboarding (Hard Skills)
• Best Practices Monitoring (Hard Skills)

Job Summary: 

• Firm understanding of the constructs of Medicare DSNP, LTSS and Exchange and where there are differences in the Model of Care from standardized Medicaid.
• Functional support to each market’s Population Health goals and strategy to include LTSS
• Active role in the dissemination of best practices throughout the AmeriHealth Family of Companies and assists with change management and new business opportunities and implementation.
• Ensures consistency and conformance to all applicable standards and regulations.
• Program Development takes into consideration and codifies through program descriptions and ongoing reporting and analytics to ensure operational processes are meeting contractual timelines and SLAs.
• Oversee effective use of policies, and cross-functional solutions to ensure consistent, effective and efficient delivery to members while meeting regulations and internal business and clinical objectives
• Review periodic reports (financial/utilization/services) to analyze trends, identify opportunities and ensure consistent deployment of, accurate data according to established policies and procedures across enterprise and market teams
• Initiates organizational and system changes to improve departmental staffing efficiency and effectiveness, and program outcomes within the markets
• Monitors performance metrics across LOBs and assures that appropriate action is taken to address performance opportunities consistent with enterprise policies.
• Identify long-range, competitive strategies for LTSS Solutions /Population Health programs
• Partner with medical directors, enterprise, and market leaders in the development of best practices and shared learnings
• Maintains consistent program implementation and staffing across all markets and all LOBs.

Skills on Resume: 

• Medicare DSNP and LTSS Knowledge (Hard Skills)
• Population Health Strategy Support (Hard Skills)
• Best Practices Dissemination (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Program Development and Reporting (Hard Skills)
• Cross-functional Solutions Implementation (Hard Skills)
• Performance Metrics Monitoring (Hard Skills)
• Strategic Partnership Development (Soft Skills)

Job Summary: 

• Collaborates closely with other corporate leaders to ensure smooth execution of A&D and development services during the development process, updating operating performance metrics to inform pro-forma projections and staying current on the latest industry trends
• Collaborates with other corporate leaders purchasing partners, Brand Creative Director and legal representatives to develop vendor agreements
• Develops rooms and rooms-related programs in operating hotels that meet brand standards, regulatory requirements and financial projections
• Ensures consistent excellence in the delivery of service across all operating areas. with other operations leadership
• Maintains brand service standards and guides properties, operations and company leadership regarding quality and service standards
• Leads rooms and operations task forces to coordinate portfolio-wide initiatives including best practice sharing
• Monitors and analyzes each room area financial performance and contribution to hotel profitability
• Works with property teams to develop realistic and attainable budgets and accurate forecasts for operations
• Supports property teams with owner relations
• Develops effective revenue generation and cost management strategies for hotels, with emphasis on product quality and margin minimization
• Develops Paintbox programming and profitability models and market-specific experiences that are competitive and profitable for operating properties
• Regularly visits hotel locations to evaluate performance and to provide guidance and support to the room teams

Skills on Resume: 

• A&D and Development Services Collaboration (Soft Skills)
• Vendor Agreement Development (Hard Skills)
• Rooms Program Development (Hard Skills)
• Service Delivery Excellence (Soft Skills)
• Brand and Service Standards Maintenance (Hard Skills)
• Task Force Leadership (Soft Skills)
• Financial Performance Analysis (Hard Skills)
• Budgeting and Forecasting (Hard Skills)

Job Summary: 

• Develops and implements training programs that instill safe, effective preparation and service procedures and techniques to team members
• Collaborates closely with HR to ensure Associate engagement is maximized at each property
• Supports property leadership in sourcing, interviewing, hiring, training and developing talent
• Supports property leadership with pre-opening operations
• Ensures best practices are shared and maximized across the portfolio
• Develops and oversees unique rooms programming
• Achieves best-in-market reputation for all room areas
• Supports the preparation, presentation and refinements of rooms OS&E for existing M.I. hotels
• cover task force assignments for vacant operations positions such as General Manager, Hotel Manager and Rooms Director positions
• Develops expertise in rooms related technology to develop best-in-class performance
• Develops expertise in and supports reservations and revenue management initiatives
• Develops expertise in and supports R&M and risk management initiatives
• Ensure a high level of performance in all service audits including quality control and S&M-related obligations such as FH&R

Skills in Resume: 

• Training Program Development (Hard Skills)
• Associate Engagement Maximization (Soft Skills)
• Talent Sourcing and Development (Soft Skills)
• Pre-opening Operations Support (Hard Skills)
• Best Practices Sharing (Soft Skills)
• Rooms Programming Development (Hard Skills)
• Rooms Technology Expertise (Hard Skills)
• Service Audit Performance Management (Hard Skills)

Job Summary: 

• Direct the responsibilities of the Manager of Lease Administration
• Develop systems to monitor and assess all lease administration functions, including lease expirations, opportunities to negotiate favorable terms and/or payments, allowances, estoppels, audits (CAM, taxes), etc.
• Ensure the company maintains a clear understanding of the owner's leasing and tenancy requirements for each property.
• Partner with the Real Estate team to continually manage all new and existing leases
• Manage the leasing guard rails for new restaurant openings, to ensure all lease requirements are met throughout the life of the leases
• Oversee and support the performance of due diligence for new and renewing leases, including gathering and maintaining market statistics and coordinating the work of internal and external partners
• Collaborate with all teams to strategically manage lease administration aspects of renovations and relocations
• Build and maintain positive working relationships with property owners and landlords
• Demonstrates knowledge of Building Codes.
• Maintains inventory of hospital-owned medical equipment and assists with obtaining repairs when needed.
• Follows a preventive maintenance schedule which includes periodic inspecting of building, grounds, utility systems, department equipment and hospital van, to ensure good working order at all times.
• Works proactively to perform routine maintenance and repairs on plumbing, electrical, mechanical, etc. as directed and following established procedures.
• Documents findings from inspections on Maintenance Log Cards.

Skills on Resume: 

• Lease Administration Management (Hard Skills)
• Lease Monitoring and Assessment (Hard Skills)
• Leasing Requirements Understanding (Hard Skills)
• Real Estate Collaboration (Soft Skills)
• Due Diligence Management (Hard Skills)
• Strategic Lease Management (Hard Skills)
• Relationship Building with Landlords (Soft Skills)
• Building Codes Knowledge (Hard Skills)

Job Summary: 

• Notifies supervisor immediately whenever there is a need for repair or replacement of equipment, building, grounds or utility systems.
• Performs unscheduled maintenance tasks as directed by supervisor.
• Maintains facility in good repair to ensure a safe environment.
• Reports all unsafe/hazardous conditions, defective equipment, etc. to the safety supervisor immediately.
• Serves as a member of the Safety Committee.
• Ensures that contractor bids and/or quotes are completed and received on time.
• Is on-call and available when needed for emergencies.
• Ensures appropriate backup for maintenance and repairs when unavailable to be on duty.
• Serving as a key member of the hospital Safety Committee ensuring that safety issues are addressed and resolved at its monthly meetings.
• Providing training to the hospital staff regarding its safety program.
• Follow up with appropriate staff whenever a safety hazard is reported.
• Performs periodic safety walks throughout the facility to ensure the facility is free from safety hazards.
• Demonstrates problem-solving and problem-prevention skills in the areas of maintenance and safety.

Skills on Resume: 

• Equipment and Facility Maintenance (Hard Skills)
• Unscheduled Maintenance (Hard Skills)
• Safety Reporting (Soft Skills)
• Safety Committee Participation (Soft Skills)
• Contractor Management (Hard Skills)
• Emergency On-call Availability (Soft Skills)
• Safety Training (Soft Skills)
• Problem-solving and Prevention (Soft Skills)