• Lead the team to develop and refine key processes that honor commitments to timeliness, doneness, and quality
• Expand the Content team’s variable capacity by developing and refining how we work with internal and external partners to create content
• Help prospect, vet, establish and manage vendor relationships
• Manage the team’s use of project management tools
• Lead changes to the team’s toolsets in service of increased efficiency and effectiveness
• Provide structured learning opportunities and ongoing coaching to help teammates cultivate relevant project management skills
• Facilitate team planning processes, including but not limited to roadmap planning (quarterly), sprint planning (every two weeks), and project-specific planning efforts
• Write and keep up to date all project management related team documentation
• Refine methods and manage ongoing tracking of project definitions, timelines, budgets, and current status
• Lead specific projects, often but not always, focused on improvements to team processes that will positively impact the team’s effectiveness
• Designing and maintaining the training and resources that help learners grow. 

Skills: Process Optimization, Capacity Expansion, Vendor Management, Project Management, Toolset Innovation, Skill Development, Strategic Planning, Documentation & Training

• Collaborates with Editorial teams to create a program plan of digital components giving detailed attention to schedules, resources, and budget requirements. 
• Defines the digital content plan for each program component and drives the project forward to completion.
• Establishes high-level project plans and schedules including detailed task lists for all digital components, monitors and controls schedule dependencies for products. 
• Works with stakeholders to ensure projects stay on schedule
• Identifies and secures resources (vendors, project managers, media production resources). 
• Guides and monitors work from all resources to achieve content, schedule, and budget requirements. 
• Tracks cost against budget and reports monthly status of the program, communicates risks and changes. 
• Maps content testing schedules, editorial click-throughs, and cold reads to produce a quality control plan for product delivery.
• Plan, organize and leads editorial stakeholder meetings to report on program status.

Skills: Program Planning, Content Strategy, Project Scheduling, Stakeholder Coordination, Resource Allocation, Budget Tracking, Quality Control, Meeting Leadership

• Act as a liaison between broader marketing team and writers including internal SMEs, vendors, and other cross-functional marketing partners
• Proactively manage content projects and programs from initial request through content development, stakeholder approval, and project deployment while potentially coordinating with other project managers on global projects
• Monitors work of the content team, providing support and direction
• Manage project status meetings, tracking, and reporting on action items
• Develop schedules, key milestones, and action items to be socialized
• Lead formal project kickoff and status meetings, providing detailed meeting actions
• Proactively identify risks and recommends alternative solutions when the planned schedule is jeopardized
• Manage project closing process to capture key project performance indicators and a post-implementation review to identify areas of improvement
• Create and maintain regular project overview dashboards for leadership teams
• Maintain data quality in the project management system
• Ensure editor is involved and reviewing high visibility content prior to completion as well as any other content team stakeholders

Skills: Marketing Liaison, Project Management, Team Supervision, Meeting Coordination, Schedule Development, Risk Management, Performance Review, Data Quality Management

• Manage project scope, deliverables, and timelines, and assign resources for new and existing e-commerce and campaign management projects.
• Ability to manage projects and implement a project plan to ensure timely delivery and quality.
• Provide strategies and recommendations to tailor delivery to meet business objectives.
• Convert requirements into tasks and determine task priorities for individual team members and the project as a whole.
• Coordinate internal and external resources to meet project requirements according to the project scope.
• Keep stakeholders informed of project status and deliverables, as well as risk and mitigation strategies.
• Ability to create and edit project documents, materials, and presentations.
• Develop and regularly monitor KPIs and strategize for maximum results and ROI.
• Be updated with the latest digital trends and technologies.

Skills: Project Management, Strategic Planning, Task Prioritization, Resource Coordination, Stakeholder Communication, Document Creation, KPI Development, Digital Trends Awareness

• Formalize the process for the development of creative and content and develop a workflow using a digital project management tool.
• Contact for the entire team during creative and content execution – inclusive of leading meetings, crafting and managing project timelines, and creating an appropriate approval/routing plan.
• Acts as a liaison during project life cycle for Demand Generation, Product Marketing, Events team, and any other internal teams involved in the process.
• Liaison to 3rd party production partners, leading overall production schedule and process.
• Ensures all partners are included in each round of development and all pertinent approvals are being received.
• Maintains weekly status reports and leads weekly status meetings for creative and content teams.
• Communicate all feedback in a constructive, professional manner between internal and external partners.
• Manage the through line of creative content production from the spark of a new original idea, through creative development, execution, delivery, and distribution to market partners across the globe.

Skills: Process Formalization, Team Coordination, Project Liaison, Production Leadership, Approval Management, Status Reporting, Feedback Communication, Content Production Management

• Experience managing cross-functional project teams (preferably at a SaaS company)
• Experience managing software and/or web-based projects throughout the development lifecycle and an aptitude for understanding technical concepts
• Experience managing project plans such as gathering requirements, meeting deadlines, documenting processes and proactively raising blockers or risks
• Familiarity and experience with project management tools and best practices, such as Scrum/Agile methodologies
• Experience using issue tracking tools (such as JIRA) to manage and schedule development tasks
• Strong organization, planning and time management skills required
• Strong written and verbal communication skills required
• Experience in the use of Google suite applications required
• Experience in the use of teleconference platforms (i.e., Zoom, WebEx) preferred
• Skilled at building strong relationships

Qualifications: BA in Communications with 4 years of Experience

• Experience using Smartsheet or similar project management software.
• Intermediate proficiency with the Microsoft Office suite.
• Ability to deliver presentations and virtual training with MS Teams or similar applications.
• Proven project management skills with the ability to lead, manage and deliver multiple projects simultaneously.
• Strong organizational, scheduling, planning, and prioritizing abilities. 
• Able to manage multiple tasks and responsibilities with a high degree of flexibility in adapting to a rapidly changing environment.
• Excellent analytical and problem-solving skills.
• Ability to build trusting relationships and credibility to influence and improve business outcomes.
• Excellent written and verbal communication skills to interact and communicate with all levels of an organization.
• Strong presentation skills with the ability to tailor presentations to the audience.

Qualifications: BS in Marketing with 2 years of Experience

• Experience managing creative projects, perhaps as a producer, planner or account manager
• Highly organised, and find it easy to keep track of, prioritise or stagger the delivery of lots of different tasks
• Comfortable managing stakeholders and building relationships, both internal and external, to get the information and feedback 
• Strong negotiator, working to find solutions that can work within constraints
• Excellent communicator, whether face-to-face or written, and work to make sure people understand what needs to be achieved
• Creative and innovative with a desire to continually improve processes.
• Strong influencing and relationship building skills.
• Experience working in a training organization supporting customer, partner, and internal audiences or in the learning and development industry (e.g., curriculum development, instructional design, facilitation).
• Knowledge of eLearning and ILT course design, storyboarding, student and instructor guides, lab exercises, and job aids.

Qualifications: BA in Journalism with 5 years of Experience

• Creative thinker with great attention to detail, who is highly organized and resourceful
• Strong technical orientation, either through work experience as a software developer or an academic background in computer science or similar
• Experience with HTML, CSS, XML, JSON (or scripting languages)
• Experience working with Excel, SQL and data analysis tools
• Experience in project management (and/or QA)
• Excellent communication and presentation skills in English
• Ability to work in a fast-paced startup environment
•  Proficiency in presenting to large groups of stakeholders
•  Excellent verbal/written communication skills and experience using online digital tools
•  Education technology and/or digital publishing experience

Qualifications: BA in English with 3 years of Experience

• Ability to work collaboratively with cross-functional teams
• Excellent verbal and written communication skills
• Demonstrated success in managing multiple concurrent projects and maintaining timelines
• Ability to work independently, as well as within a team
• Ability to drive projects through completion on time while also being able to problem solve and re-work deadlines
• A natural self-motivator with a willingness to jump in when need to find answers or seek clarity
• Prior experience working with project management systems
• Working knowledge of the content creation process
• Hands-on experience in the blended world of content, digital, and design

Qualifications: BA in Public Relations with 2 years of Experience