• Write clear and persuasive content for email nurture campaigns, articles, blog posts, web pages, executive presentations and speeches, videos, social media, event invitations, and advertising
• Write, edit, review and proofread content for continuity, keyword usage and consistency in style, word usage, grammar, spelling, format, etc.
• Consistently adhere to brand guidelines/standards and tone of voice
• Manage the master content calendar
• Collaborate with the creative team to devise creative content strategies
• Meet with internal partners/clients to understand content needs and direction
• Understand and create content that appeals to multiple B2B target audiences
• Assist with ideas generation and solution forming during project proposal and kick-off stages
• Work with Graphic Designers and Instructional Designers to develop dynamic and engaging eLearning modules
• Thoroughly test module functionality and tracking outcomes before delivery to the QA Team and clients
• Maintain regular communication with Project Managers to ensure progress clarity and smooth delivery
• Present and discuss project development progress in client calls
• Deliver modules on time and to an exceptional standard through each stage of the production process

Skills: Content Creation, Editing and Proofreading, Brand Consistency, Content Calendar Management, Creative Collaboration, Audience Analysis, Project Coordination, Client Communication.

• Possessing a broad range of knowledge about HR functions, services, and customers to develop user-friendly HR materials for stakeholders at a variety of levels.
• Distilling complex HR policies, internal and external processes, and procedures into easy-to-understand copy.
• Working with subject matter experts to collect key HR information and transform it into audience-based quick reference guides, FAQs, etc.
• Creating, maintaining, and continually improving solution center self-help materials and copy and delivery approaches to enable the solution center to be most effective.
• Streamlining the way content is accessed so audiences have the ability to access HR information easily
• Building and actively maintaining relationships with stakeholders to accurately tailor content to needs and priorities.
• Learning from data trends to gain insights into customer needs, adjusting and adapting content to continually optimize adoption and effectiveness.
• Consistently meeting deadlines for content while balancing priority projects and activities.
• Anticipating future customer needs based on discussions with HR knowledge experts and business strategy.
• Understanding different audiences and catering content based on their varying needs.
• Developing content for websites, FAQs, knowledge guides, and other communication vehicles necessary to support the dissemination of HR related content for the Solution Center.
• Working closely with business, technical, and support stakeholders to define and align knowledge improvement solutions and priorities.

Skills: HR Knowledge, Simplifying Complex Information, Content Development, Self-Help Materials Optimization, Stakeholder Relationship Management, Data-Driven Insights, Deadline Management, Audience-Centric Communication.

• Proactively seeking feedback from peers, superiors, and customers.
• Adapting activities, behaviors and demeanor in real time in response to feedback.
• Analyzing the effectiveness of copy to convey the intended message and continuously improve writing based on feedback.
• Effectively using standard tools and methods including style guides to deliver work day-to-day.
• Working well independently and as a team to conduct self and peer reviews and check for quality and accuracy of content.
• Asking questions to analyze problems and improve understanding.
• Always exhibiting character and integrity in decision-making.
• Promoting an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.
• Adjusting priorities based on organizational needs.
• Demonstrating, through words, actions, and ideas, alignment to USC’s strategic plan and the HR organization’s strategic plan.

Skills: Feedback Integration, Adaptive Behavior, Copy Effectiveness Analysis, Tool Proficiency, Independent and Team Work, Problem Analysis, Integrity in Decision-Making, Inclusive Environment Promotion.

• Create, revise, and review online learning content, including XML conversions, implementing animations and automatically graded homework problems according to author's specs
• Create a mapping of textbook content to match the instructor's syllabi
• Manage content release process and provide demos
• Coordinate and troubleshoot with the engineering team
• Coordinate with fulfilment and sales enablement
• Provide technical and content support to college instructors and students as well as to authors
• Help develop various software tools like simulators or content-creation automation
• Execute internal communication processes.
• Coordinate with Subject Matter Experts to create enablement deliverables.
• Support special projects based on dynamic business needs.
• Have strong communication and cross-group collaboration skills to stay abreast of technology and industry changes that drives digital transformation.
• Curate new content and/or update existing content through the evaluation of new technologies, features and products.
• Excellent project management skills to ensure projects are on track and on budget during content development life cycle.

Skills: Online Content Development, Syllabus Mapping, Content Release Management, Technical Troubleshooting, Cross-Functional Coordination, Technical Support, Software Tool Development, Project Management.

• Help identify content requirements for Maximo products in AI Apps, and associated ecosystem roles within customer and partner communities
• Design and create technical training content that spans a variety of methods including traditional e-Learning and instructor-led courses, hands-on labs, bite-sized content for webpages, webinar recordings, videos and social learning requirements
• Create hands-on labs with data and product configuration supporting use case scenarios and exercises.
• Install products in preparation for hands-on labs, and maintain lab environments – both SaaS and on-prem
• Engage other teams such as Development and Product Management to identify, leverage and curate their content to include in training courses and learning journeys
• Look for and establish innovative ways to partner with technical SMEs to create and update modern interactive content.
• Update existing training content to keep pace with new product releases
• Troubleshoot and fix any issues reported for training content and hands-on labs
• Help deploy training content on digital portals – internal and external – and other tools used for eLearning and instructor-led training delivery
• Train instructors and Global Training Partners on content that they leverage for training delivery

Skills: Content Requirement Analysis, Technical Training Design, Hands-On Lab Development, Product Installation and Maintenance, Cross-Functional Collaboration, Content Innovation, Training Content Update, Training Deployment and Support.

• Experienced in all phases of the instructional design process.
• Proven competency in instructional design with expertise in the development of blended learning - instructor-led, self-paced, web-based, etc.
• Superior knowledge of authoring tools, usability and functionality testing methods, as well as course and learner evaluation methodology. 
• Experience with Dreamweaver, Flash, Adobe Creative Suite, Articulate, Lectora, Raptivity etc and creating web pages using HTML, XML, and other web technologies is preferred.
• Knowledge of SCORM requirements. 
• Experience in curriculum design, content development and training best practices.
• Excellent written and spoken communication skills.
• Good working attitude, responsiveness and willingness to learn.
• Proactive, able to work independently in a team.
• Fluent in English

Qualifications: BA in English with 3 years of experience

• Strong programming skills in at least one popular programming language .NET, C#, ASP.NET, or Python.
• Strong written and verbal communication skills.
• Experience with content management systems.
• Experience working directly with development teams.
• Passion to thrive in a fast-paced, ever-changing environment.
• A proactive mindset for resolving problems and delivering results.
• Strong attention to detail and interpersonal skills..
• Experience using Git and markdown.
• Working knowledge of design patterns & ability to communicate the rationale underlying design decisions.   
• Experience with data, analytics, and content performance.
• Experience with azure or other cloud

Qualifications: BS in Computer Science with 2 years of experience

• Experience with Content Management processes and tools, such as DITA or similar structured authoring standards
• Ability to communicate effectively with global stakeholders and senior leadership
• Experience developing content for an international audience and working with localization teams
• Ability to use hard data and metrics to back up assumptions and develop hypothesis
• Ability to think clearly, analyze quantitatively, problem-solve, and prioritize
• Excellent verbal and written communication skills"
• Experience in crafting proposals for government-issued RFPs
• Experience in an agency setting
• Experience crafting proposals specifically for marketing services
• Experience with Edgar, Canva, or other social media tools
• Experience defining and improving processes and content in a business environment
• Experience with HTML

Qualifications: BA in Journalism with 4 years of experience

• Experience in developing training documentation, preferably within a software development environment
• Ability to learn new applications, processes, and technologies quickly
• Ability to work with an established set of writing standards and templates
• Excellent interpersonal, verbal, and written communication skills
• Self-starter, flexible, ability to multi-task
• Ability to manage time effectively and meet tight deadlines
• Works well independently and as part of a team (overall team-based project)
• Open to feedback and edits to content
• Working Environment and Physical Demands
• Ability to work independently as well as with other team members
• Ability to provide an appropriate level of attention to detail and accuracy in a fast-paced, process-driven environment

Qualifications: BS in Communications with 3 years of experience

• Tech-savvy and can easily understand deeply complex technical information
• Passionate about finding just the right way to say something so that it’s clear and concise
• Eager to make a difference by working with a talented team of content developers to publish innovative technical documentation
• Proven technical writing experience for complex systems and services
• Great project management and people skills
• Strong attention to detail
• Experience interacting with and learning from customers
• Experience working with Git and GitHub as a content management system
• Experience creating visuals and diagrams that facilitate understanding through graphics

Qualifications: BA in Marketing with 2 years of experience