• Own and manage the timely, day-to-day delivery of assigned localisation projects for the Vietnam market
• Collaborate with source content designers and product teams to ensure that language requirements from technical and linguistic perspectives are well understood and supported
• Work closely with local and regional stakeholders to produce precise and effective content that addresses consumer needs in Vietnam, developing terminology for new products if needed
• Maintain and update Content Style Guide and Glossary to ensure in-app content quality
• Take part in usability testing and content experiments to gain and apply appropriate insights
• Conduct desk checks for Vietnamese localized content during the engineering development phase to identify linguistic and functional issues
• Monitor, report and provide solutions for localisation bugs
• Train and supervise external language vendors to ensure that localised content is culturally appropriate, fully compliant and aligned with brand's voice and tone
• Review localised work done by the external teams or vendors and provide constructive feedback to improve the quality of content where needed
• Clearly communicate ways of working and challenges to new stakeholders

Skills: Project Management, Cross-Functional Collaboration, Cultural Sensitivity, Content Quality Assurance, Usability Testing, Linguistic Review, Issue Resolution, Vendor Management.

• Create content that makes products easier to use for example, product documentation, community content, or tutorials
• Gain a good understanding of target group as well as their needs, in tight collaboration with user researchers, UX designers and other relevant internal and external stakeholders
• Test the software that create content for
• Structure content and select distribution channels according to the information needs of target groups
• Collaborate with customers and internal stakeholders to constantly improve the quality of deliverables
• Advocate for a remarkable and consistent user experience across channels
• Create utilities that provide new value for subscribers, acquire new purchasers and retain existing customers.
• Shape how and when we communicate the value of a paid subscription through words and images.
• Develop the “voice” of products in dialog with customers
• Create and uphold guidelines for style
• Promote an inclusive representation of audience.
• Test and iterate new subscriber acquisition flows
• Improve customer retention and re-activation.
• Collaborate on a design system that supports design and engineering processes.

Skills: Content Creation, Audience Analysis, Software Testing, Content Strategy, Stakeholder Collaboration, User Experience Advocacy, Brand Voice Development, Customer Engagement.

• Implementing digital coach chatbot content using in-house Content Editor
• Shaping the tone and voice of all in-app content delivered to end users
• Designing and creating programs and content for users to improve their health
• Writing basic code for logic and conditions for messages
• Supporting developers during deployments of chatbot content to the app
• Working directly with UX and Product Managers on new app features and content strategy
• Supporting the content testing processes
• Working directly with customers for technical consultancy on training, constraints and feasibility of content ideas
• Create digital marketing materials such as copy, presentations, documents, and websites to promote the services, information, and resources of team.
• Create campaigns of varying sizes in collaboration with the company lead to services.
• Help develop and deliver processes, resources, and standards to ensure that the team brand and image is consistent across all communications.
• Collaborate with team to develop materials that clearly communicate concepts and information so that it is relatable and memorable.

Skills: Content Implementation, Tone and Voice Development, Program Design, Basic Coding, Deployment Support, Collaborative Strategy, Technical Consultancy, Digital Marketing.

• Gather content requirements from project stakeholders
• Inventory/audit, map, and model content Define and maintain voice & tone guidelines and documentation
• Producing content for UI’s, marketing sites, newsletters, and presentations
• Directly partner with and support product designers in defining content hierarchies and driving content-first design
• Participate in user research and testing to ensure content comprehensibility as well as content findability.
• Multi-skilled in developing materials for communication toolbox such as video, digital animation, web page design / UX design, print graphics, motion graphics, PowerPoint, etc.
• Publish these materials through different communications channels such as social media, intranet, SharePoint, Corporate site, Campaign websites, email newsletters, prints etc
• Support in creating materials for global and local events, campaigns, and initiatives.
• Ensure content is well managed and kept up to date
• Create, evaluate, update and review content at all stages of the end-to-end user journey
• Craft engaging UI and microcopy to help customers navigate products and services, ensuring that get the most out of their online experience
• Create patterns and processes to be adapted to suit non-English markets serving customers worldwide

Skills: Content Requirement Gathering, Content Auditing, Voice and Tone Management, Content Production, User-Centric Design, Communication Material Development, Multi-Channel Publishing, Content Lifecycle Management.

• Respond to requests for content changes.
• Create, improve, and publish user-centered content.
• Depending on the level this may be with direction from more senior content designers.
• Use analytics data, user feedback and user research to identify user needs.
• Assist team in designing content plans.
• Collaborate with stakeholders on content updates and manage policy and legal checks.
• Work in an agile team to support delivery and improve publishing processes.
• Contribute to the content design communities.
• Edit case studies, social media posts, and many other deliverables to the highest standards.
• Manage asset creation and review using multiple PC-based publishing environments.
• Track and monitor deliverable deadlines.
• Participate constructively in deliverable status discussions and other meetings and provide regular updates.
• Act as a liaison between content providers and publishing system managers and users.
• Provide constructive feedback on content.

Skills: Content Management, User Needs Analysis, Content Planning, Stakeholder Collaboration, Agile Methodology, Editing and Review, Asset Management, Deadline Tracking.

• Experience working in a fast-paced tech startup
• Detail-oriented, quality-focused and proactive, with the ability to manage high volume of localization projects
• Familiarity with translation management tools such as Lokalise, Crowdin, Phrase
• Experience with design and remote collaboration tools such as Figma, Google suite
• Experience working with product and development team
• Experience in creating content for digital tech products
• Experience with a portfolio including user interface copy, microcopy, user education, direct or transactional emails, style guides, or product launch content
• high-quality writing and research skills, preferably with experience in a technical domain.
• Proven communication skills (written and verbal) and an ability to clarify and understand customer requirements.
• Able to work independently, with a strong sense of responsibility and commitment to a dynamic, team-based environment.
• Able to be agile with dynamic schedules and priorities.

Qualifications: BA in Graphic Design with 4 years of Experience

• Experience working as a digital content designer and writer
• Create content that's accessible and usable for the web
• Excellent people skills - able to build positive relationships with partners in the business
• Experience making content decisions based on user behavior, data, and research
• Examples of previous content work 
• Demonstrate and talk through these examples at the interview stage
• Experience with Google Analytics and experience with other data tools
• Experience using content management systems (CMS) and organizing content production
• Experience writing and designing content for web or mobile.
• Adept at simplifying and communicating complex ideas to broad audiences.
• Proven systems thinking, with an aptitude for learning technical systems.
• UX writing and communication experience.

Qualifications: BS in Computer Science with 3 years of Experience

• Experience in writing, curating, and editing content for accuracy, clarity, and usability 
• Knowledge of markup languages (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen).
• Ability to evaluate and design for the interactions between language and design elements to construct a logical, compelling narrative throughout user/client journey.
• Foundational understanding of UX design and design research
• Experience working in an agile, squad-based, continuous delivery development model.
• Able to work independently, with a strong sense of responsibility and commitment to a dynamic, team-based environment.
• Modeling and formatting content into viable, feasible, and desirable solutions.
• Proven experience simplifying complex content for users.
• Researching and studying a subject and its context to inform content.
• Can define and apply consistent voice and tone throughout a content journey.
• Experience documenting detailed technical content such as APIs and SDKs.
• Fluent in English as a primary language.

Qualifications: BA in Communication Studies with 5 years of Experience

• Experience in a design role with at least one shipped product or having worked on a live ops product
• Experience designing cosmetic assets for games
• Experience with establishing narrative or visual storytelling
• Comfortable developing visuals through the use of mood boards or concept art
• Passion for playing and making video games
• A positive and self-driven attitude with the ability to be collaborative in a team environment
• Familiarity with Call of Duty IP and storylines
• Background in art and ability to provide painters or concept ideas
• Previous experience designing for mobile devices

Qualifications: BS in Information Technology with 2 years of Experience

• Strong communication Skills and creative and collaborative
• Experience with the game industry and game design
• Experience creating and implementing game concepts using different tools.
• Knowledge of and enthusiasm for sports gaming
• Experience troubleshooting problems and discovering solutions either individually or with a team.
• Experience with Live Service mechanics, theories, and implementation.
• Experience with content designer/copywriter, UI writer, communications manager, or related role.
• Experience on a product team in an Agile environment, preferably in complex, enterprise organizations, and a history of collaboration with remote teams.
• A portfolio of relevant past copywriting results.
• Experience bringing complex products from conception to reality, through every stage of the UX process.
• Experience using marketing platforms such as Eloqua or Salesforce Marketing Cloud.
• A passion for solving user-centered design problems with consistent language, voice, and tone, and a commitment to accessibility and inclusion in their work.

Qualifications: BA in Digital Media with 4 years of Experience