Job Summary:

• Drive growth by developing insights and deepening our consumer engagement experience. 
• Segment, analyse and model mobile, online and social CRM data. 
• Lead projects and offer objective views of our leading brands, recommending new approaches. 
• Support regional and brand teams to understand the consumer journey. 
• Provide insights that support brand strategy, communications, new product and business development opportunities.
• Generate insights into consumer's digital behavior and trends.
• Use data to make informed decisions and recommendations. 
• Monitor e-Commerce and Social Media to ensure consumer experience with RB products shared on those channels are captured, addressed and solved in a timely and effective manner.
• Processing Damage Reviews including and not limited to processing forms and requests from resolutions.
• Assisting in tracking resolutions in a timely manner through Operations
• Contacting Customers with a 48-hour time frame of receiving a Damage Review
• Educates customers as to the rationale for company procedures and policies

Skills on Resume: 

• Data Analysis and Modeling (Hard Skills)
• Project Management (Hard Skills)
• Consumer Journey Mapping (Hard Skills)
• Strategic Insight Generation (Hard Skills)
• Digital Behavior and Trend Analysis (Hard Skills)
• Data-Driven Decision Making (Hard Skills)
• Social Media Monitoring (Hard Skills)
• Damage Review Processing (Hard Skills)

Job Summary:

• Build meaningful relationships and engage with our consumer base
• Respond to all inbound messages/phone calls within the first 24-48 business hours of receiving
• Respond to all inbound facebook/instagram/ad comments within the first 48 hours of receiving
• Respond to all inbound messages and phone calls from all social media channels, Amazon Seller Central and email account
• Help build consumer relationships and Mid-Day Squares family for life
• Ensure there are no shipping issues or delays with the warehouse team daily
• Keep up to date with what’s happening in other departments to ensure proper communication with consumers if necessary
• Keep track of helpful data by tagging in the CRM Platform (Gorgias)
• Performs other clerical duties and projects assigned by the department supervisor.
• Work with various departments within the company to find an answer/solution for the customer

Skills on Resume: 

• Customer Relationship Management (Soft Skills)
• Timely Communication (Soft Skills)
• Multichannel Support (Soft Skills)
• Problem-Solving (Soft Skills)
• Data Tracking (Hard Skills)
• Interdepartmental Coordination (Soft Skills)
• Technical Proficiency (Hard Skills)
• Attention to Detail (Soft Skills)

Job Summary:

• Review CoAs assuring results meet specifications, prepare Certificates of Analysis to suit client needs, file and maintain CoAs appropriately
• Assure raw material CoAs are received, assure CoA values meet specifications, provide approval labels for raw materials
• Moisture Analysis and Water Activity Report Management
• Review assuring results are appropriate and meet specifications, file reports appropriately
• Regulatory Issues/Document Needs, contact government offices/suppliers for document needs, provide/obtain documents for Bakery Barn and its clients
• Document Proofing (Wrapper Labels/Display Tray), proof documents for nutritional/ingredient/grammatical correctness
• Initiate deviation and incidents for further investigation, log deficiencies as they occur
• Support work efforts with the Business Development Manager and customers, communicate, follow-up, provide support for requests from clients, support R&D customer requests
• Retain sample submission document for microbial testing, retain shipment request document for shipping samples, retain Daily Production Activity Report, Log and Maintain Spread Sheet for Data
• Support Quality Department, special projects/assignments
• Planning/Coordination Function (CAPA secretary)
• Assist in Quality Meeting Planning and Coordination

Skills on Resume: 

• Analytical Skills (Hard Skills)
• Detail Orientation (Soft Skills)
• Regulatory Knowledge (Hard Skills)
• Document Management (Hard Skills)
• Communication Skills (Soft Skills)
• Problem-Solving (Soft Skills)
• Data Entry and Management (Hard Skills)
• Proofreading (Hard Skills)

Job Summary:

• Provide prompt and courteous service to our distributors through our different channels of communication (email, phone, Microsoft Teams)
• Balance the tasks of order processing, sending confirmations, keeping up with inquiries, and collaborating with our channels of operation to structure shipping methods
• Responsible for providing tracking, proof of delivery, invoice, packing slips, and bill of lading requests to our end user
• Process claims, returns, and credits utilizing our process guidelines
• Manage a multitude of complex systems
• Work with other divisions of our business to problem solve, provide support and a seamless customer experience
• Develop relationships with our distributors to collaborate and problem-solve to provide best results and services
• Develop product knowledge and become a Libbey expert
• Be available for coverage and cross-training support within the department
• Work closely and communicate with the eCommerce team on website issues, policy changes, web promotions, etc
• Participate in meetings with the customer service team to discover new communication tactics and maintain expert knowledge about company products or services to best serve customers

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Order Processing (Hard Skills)
• Document Handling (Hard Skills)
• Credits Processing (Hard Skills)
• Complex Systems Management (Hard Skills)
• Problem-solving and Support (Soft Skills)
• Interdepartmental Collaboration (Soft Skills)
• Relationship Building with Distributors (Soft Skills)

Job Summary:

• Main point of contact for day-to-day customer inquiries via Zendesk for all websites under FDS USA.
• Engage customers in live chat conversations on desktop applications to resolve customer service inquiries
•  Answer customers via phone (Zendesk Talk) to address inquiries and issues related to products
•  Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services requested by customers
• Keep updated on best practices on customer service communication trends
• Drive revenue growth with new and existing customers through customer satisfaction techniques
•  Manage and process all customer returns and ensure refunds are issued on time
• Troubleshoot common issues with products
• Coordinate with warehouse on returns, shortages, inventory discrepancies, etc.
• Manage the Amazon Customer Service for the brands sold on Amazon Marketplace
• Collaborate with the Marketing and Social Media team to resolve customer service concerns reported via social media channels

Skills on Resume: 

• Customer Service Expertise (Hard Skills)
• Effective Communication (Soft Skills)
• Reporting and Analysis (Hard Skills)
• Knowledge of Best Practices (Hard Skills)
• Revenue Growth Techniques (Soft Skills)
• Returns Management (Hard Skills)
• Troubleshooting Common Issues (Hard Skills)
• Problem-Solving (Soft Skills)

Job Summary:

• Daily customer interactions that include answering client questions and resolving problems via email and phone and working with clients to re-establish payments on non-paying accounts.
• Inbound and outbound sales calls with small business owners.
• Pre-qualify merchants for our financial products.
• Assist clients who are seeking additional funding, from the application process through closing.
• Assist the underwriting department with data entry into our proprietary web-based system.
• Other duties include sending welcome letters to new clients, and scanning/organizing worked files electronically.
• Seek additional lead sources and evaluate current sources.
• Work effectively and efficiently with customers who have varying degrees of product and technical proficiency
• Provides customer support to customers mainly through written correspondence and phone if necessary
• Handles and resolves customer inquiries/concerns
• Respond to all customers within assigned service levels and take ownership of resolving customer issues
• Assist Mortgage Services Supervisor with special projects Consults with Escalation Specialist and Customer Service Representative on non-complex issues to learn through experience
• Provide guidance and or mentoring to less experienced customer service associates within the department

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Problem-Solving (Soft Skills)
• Sales Proficiency (Hard Skills)
• Application Support (Hard Skills)
• Organizational Skills (Hard Skills)
• Technical Proficiency (Hard Skills)
• Lead Generation and Evaluation (Hard Skills)
• Communication Skills (Soft Skills)

Job Summary:

• Invoice assigned customers timely and accurately
• Address billing questions and discrepancies timely
• Verify invoice procedures and validate customer contracts
• Ensure payments for assigned customers are received within terms by managing their open Accounts Receivables.
• Communicate with internal and/or external customers
• Collaborate with the Field to complete tasks in a timely manner
• Act as a resource for other functions within AWP
• Provide training and support as requested
• Establish and maintain effective and cooperative working relationships with customers

Skills on Resume: 

• Attention to Detail (Hard Skills)
• Customer Service Skills (Soft Skills)
• Billing and Invoicing Expertise (Hard Skills)
• Communication Skills (Soft Skills)
• Problem-Solving (Soft Skills)
• Collaboration (Soft Skills)
• Training and Support (Soft Skills)
• Relationship Management (Soft Skills)

Job Summary:

• Review invoice rejection reports for assigned accounts.
• For those invoices that have rejected invoices, integrate them with the Campaign Builder software for tracking purposes.
• Ensure that the DCs are using Campaign Builder to provide corrected P.O. notifications.
• Upon receipt of the corrections, submit the newly corrected invoice data to our mainframe for invoice re-transmitting.
• For accounts that have not been properly registered in RAM, access our RAM system and correct or populate the necessary fields to complete the account registrations.
• Take incoming “greenline” calls from customers and answer questions regarding his/her accounts
• Annotate accounts in inter-company collection systems to document all interactions with the customer
• Minimize losses by referring bad debt accounts for final collection efforts to the Collection Supervisor in a timely manner.
• Call accounts in assigned tracks as designated by departmental guidelines
• Fax/mail customer invoice copy requests
• Submit all qualifying accounts for yearly bad debt write-offs to the supervisor for approval.

Skills on Resume: 

• Invoice Management (Hard Skills)
• Software Integration (Hard Skills)
• Data Entry and Correction (Hard Skills)
• Customer Service (Soft Skills)
• Inter-Company Communication (Soft Skills)
• Attention to Detail (Soft Skills)
• Problem-Solving (Soft Skills)
• Technical Proficiency (Hard Skills)

Job Summary:

• Answering incoming calls is the first priority
• Receives, researches, and answers customer inquiries and requests regarding accounts, products, rates,nd services.
• Process orders - intercompany, international, domestic.
• Provide price quotations, product descriptions, and product availability to customers.
• Liaison between customers and warehouse to ensure accurate, timely deliveries.
• Set up new accounts, set up new distributors.
• Telemarketing and phone sales activities
• Follows up on customer inquiries and assures customer satisfaction.
• Completes credit referrals and database changes (such as name and address changes.)
• Monitors, evaluates and presents solutions to potential problem areas.
• Prepares routine reports and assists with special projects

Skills on Resume: 

• Effective Communication (Soft Skills)
• Order Processing (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Coordination (Soft Skills)
• Account Management (Hard Skills)
• Telemarketing and Sales (Hard Skills)
• Follow-Up and Problem Solving (Soft Skills)
• Database Management (Hard Skills)

Job Summary:

• Providing exceptional customer care in an expedient manner that satisfies the individual needs of each Club Member
• Answer incoming calls and emails in a timely matter
• Work with dispatch to ensure technicians are assigned and technicians have arrived
• Follow-up calls to ensure we have met the Club Members needs and approval on the call
• Assessing the unique needs of Club Members using consultative methods
• Understanding and promoting Club Member services
• Maintaining confidentiality of customer information
• Recognizes customer needs and potential sales opportunities
• Interact with GPC field personnel utilizing excellent verbal and written communication skills
• Provide quality, professional and prompt customer service to all internal and external customers.
• Maintain effective work-related communication with all team members in AR Center.

Skills on Resume: 

• Exceptional Customer Service (Soft Skills)
• Effective Communication (Soft Skills)
• Coordination and Scheduling (Hard Skills)
• Follow-up and Assurance (Soft Skills)
• Consultative Methods (Hard Skills)
• Service Promotion (Hard Skills)
• Confidentiality (Hard Skills)
• Recognizing Sales Opportunities (Hard Skills)