• Provides process/technical expertise and facilitates day-to-day Configuration Management operational activities
• Planning, Identification, Control, Monitoring, and Verification of CIs
• Promotes awareness, education and process adherence to Configuration Management policies, processes, procedures and compliance controls throughout the organization.
• Works with CI Owners to maintain/improve data quality, accuracy, completeness, and value generation for all managed Configuration Items by identifying, recording and validating critical configuration data through CI governance process.
• Identifies process improvements, and ongoing and evolving needs of supporting IT and Business processes by leveraging best practices to strengthen Configuration Management System and Configuration Management Process.
• Plans assesses, and assists in driving CMDB scope expansion and discovery capabilities to include emerging technologies.
• Contributes to the development of training program, performs reporting and provides statistical/audit information on process operations.
• Assists in the development and maintenance of process artifacts.
• Monitors CI compliance and adherence to the process.
• Leads investigation into discrepancies to improve data accuracy.
• Provides ongoing process and tool support.
• Participates in requirements gathering sessions, design, and testing activities in support of ongoing ServiceNow tool enhancements to improve/mature CMDB.
• Works with the internal ServiceNow support team to both maintain and improve the Discovery process and integrations.

Skills: Configuration Planning, Identification Control, Data Quality Maintenance, Process Improvement, CMDB Expansion, Training Development, Compliance Monitoring, Tool Support

• Support all aspects of the CM Plan including establishing and maintaining CM baselines and conducting a full range of configuration management activities including identification, control, status reporting, and audits.
• Develop CM plans and procedures and provide technical CM support and guidance
• Establish and maintain CM baselines, including functional baselines, allocated baselines, and product baselines
• Work with the In-Service Engineering Agent to jointly manage product baselines
• Support Configuration Control Boards (CCBs) and Physical Configuration Audits (PCAs)
• Support Engineering Change Proposal (ECP) process
• Provide timely and accurate status reporting to program management and engineering teams
• Monitors the operational efficiency of the process, reviews feedback and identifies opportunities for continuous improvement.
• Performs Service Modeling and Dependency Mapping.
• Works with IT and Business representatives
• Define and add services to the CMDB by identifying what IT components make up a service and how they interrelate.
• Stays current on newly deployed technologies within the global organization and follows industry trends.

Skills: CM Plan Support, Baseline Management, CM Plan Development, Technical CM Support, Configuration Control Boards, Change Proposal Process, Status Reporting, Process Improvement

• Ensuring high levels of data integrity and accuracy are maintained in the ServiceNow CMDB
• Controlling the CI update process ensuring that CI changes are reflected in a timely fashion
• Maintaining CI relationships in the CMDB as per the Configuration data model
• Developing metrics of CI management performance
• Creating and maintaining reports, management information, and process documentation
• Assisting in audits of the CMDB and proactively seeking out data anomalies for resolution
• Works with IT Operations, IT Asset Management, Service Level Management, Vulnerability Management, Data Governance and Application/Infrastructure teams 
• Improve and support processes while leveraging the CMDB.
• Manage PLM (Arena) integration to ERP (SAP) to support company needs
• Manage portfolio pricing and support key stakeholders both locally in Waterloo and globally across the TDY FLIR business
• Liaises with stakeholders to design, govern and implement interfaces with other applications/systems that consume or provide CMDB data.Configuration Management Analyst Responsibilities

Skills: Data Integrity Maintenance, CI Update Control, Relationship Management, Performance Metrics Development, Report Creation, Audit Assistance, Process Improvement, Stakeholder Liaison

• Work with Engineering, Operations, Product, Supply Chain, and other supporting functions to accurately structure new products BOMs and Kits
• Document product changes as part of the product development, continuous improvement, and sustaining engineering processes.
• Act as an advocate of Product Lifecycle Management best practices, methods, processes, and training to all end users on the document control process
• Manage the creation and processing of Bills of Materials (BOM), Engineering Change Orders (ECO), Manufacturing Change Orders, Deviations and Configuration Management activities
• Apply best practices of PLM principles during the support of New Product Introduction (NPI) as well as sustaining efforts.
• Establishing and maintaining the overall program plan, including milestone and dependency management
• Establishing and overseeing governance and reporting requirements
• Driving and supporting the effective delivery of each of the Operational Resilience workstreams to deliver on time, on budget, on benefit, and on scope
• Managing program risks and issues, assessing and minimizing risks, as well as contributing to the identification of risks and issues
• Managing the program budget, agreeing on budgets for workstreams and controlling forecast and actual cost against them
• Securing resources needed to deliver the project successfully, taking into account availability and scheduling
• Product cost accounting fundamentals and labor reporting.

Skills: BOM Structuring, Product Documentation, PLM Advocacy, Change Order Management, NPI Support, Program Planning, Governance Oversight, Risk Management

• Document and track all aspects of hardware and software development and modification to create and document baselines
• Responsible for structuring and maintaining all necessary drawings, documents, software files, and bills of material in the ERP system and other databases
• Structure and maintain all drawings, documents, software files, and bills of material in the ERP system and other databases
• Verify authorization and effect on deliverables, and incorporate all changes.
• Review and analyze all configuration item documentation including procurement and production drawings, technical documentation, and Engineering Change Orders (ECO)
• Determine configuration and changes are accurately captured, identify the effect on deliverable products, and conform to standards.
• Prepare for and participate in a variety of program meetings and customer meetings
• Participate in internal and external configuration audits to ensure policies and procedures are being followed.
• Perform both configuration and data management, ensuring adherence to configuration management procedures and policies, as well as contractual requirements.
• Acquire, document, monitor, provide access to, distribute, and communicate the status of technical, programmatic, and administrative information in support of Engineering and across CSES functions and customers
• Work with R&D and Manufacturing Teams to develop and maintain product baseline configurations
• Ensure CM processes and procedures are properly documented and CM-compliant
• Provide periodic updates (including formal status reporting and other CM reports) to project management the status of CM and change management activities

Skills: Baseline Documentation, ERP Maintenance, Change Verification, Configuration Review, Documentation Analysis, Meeting Participation, Audit Participation, Configuration Management

• Driving systematic organizational improvements linked to the strategic aims as defined in the System IT Strategy
• Facilitating continuous process improvements aimed at driving value through the client’s perspective
• Leveraging insights gained through analysis of operational, technical and performance data and information 
• Drive behavior and process transformation that enable System IT to enhance the quality of service, gain greater efficiencies and improve the speed of delivery
• Identifying and harnessing expertise from within and beyond System IT to build efficient, effective, and sustainable delivery mechanisms and support systems
• Leading efforts to ensure that System IT is ready to address the evolving needs of the business and to navigate the ever-accelerating changes in the technology landscape
• Service Lifecycle Management intends to consistently use the collective strengths and resources within System IT 
• Facilitate continuous improvement and enable organizational change that supports the achievement of the strategic aims of the organization.
• Organize and control project documentation, creating and maintaining a directory structure
• Record, review, analyze and report on Configuration Item (CI) documentation
• Maintain Configuration Management database
• Create and maintain configuration management plans and procedures
• Participate in project meetings and design reviews to implement and impose configuration management practices

Skills: Organizational Improvement, Process Improvement, Data Analysis, Process Transformation, Expertise Harnessing, Change Readiness, Service Lifecycle Management, Documentation Management

• Provide input into the creation and updates of the Configuration Management Plan
• Assist with developing, documenting, and coordinating the implementation of policies, processes, practices, procedures, standards, and specifications
• Control of product configuration and project configuration information, and changes thereto, related to the development, test, manufacture, and production of products, systems, and equipment.
• Coordinate multiple development teams to ensure release content has been appropriately documented and traceability to requirements is preserved
• Coordinate development team QA resources to ensure testing has been completed and testing results appropriately documented
• Manage customer stakeholders to ensure release contents are appropriately reviewed and any concerns are addressed
• Participate in and represent the program at change control board meetings
• Lead and coordinate operational/test activities including the execution of test plans and checklists
• Facilitate the engineering change request process used for updating products.
• Ensure notification of performing organizations or project teams of change activity.
• Perform timely updates to CM, develop/update CM-related documentation, update and address any CM issues to their lead
• Train and present briefings to staff and peers in the use of configuration management tools and the implementation and meet regularly to ensure all CM products are up to date or require revision.
• Update and manage reports, metrics, and KPIs on the health and welfare of the project about CM.

Skills: CM Plan Input, Policy Development, Configuration Control, Team Coordination, QA Coordination, Stakeholder Management, Change Control, Test Activity Coordination

• Audit, evaluate and implement policies and procedures related to the roles and responsibilities of proper product/part configuration throughout the organization across divisions.
• Analyze business processes and promote continuous process improvement.
• Audits for missing operating data in support of material, capacity planning and procurement.
• Coordinate with R&D, Operations, and Quality organizations to ensure that all FDA and production requirements are satisfied concerning the item control systems.
• Leads cross-functional, cross-division teams in support of projects.
• Coordinates with Marketing Managers and Customer Service and creates/maintains Sales BOM structures.
• Performs audit functions for Item Master, Formulas, Routings, Recipes, and ASCP data.
• Support the development of processes, procedures, and reporting of Integrated Business Planning (IBP) processes.
• Provide input into the monthly S&OP supply review.
• Support the creation of presentation materials in addition to presenting key supply chain metrics to a cross-functional team.
• Improve, develop, and implement planning and reporting tools through the use of ERP (Oracle), MS Excel, QlikView/QlikSense, and other technologies to improve inventory management, production planning, scheduling, and capacity assessments.
• Evaluate and process change orders input into the MRP/ERP system.
• Serves as liaison between Operations and Finance on all product/part cost-related matters.

Skills: Policy Implementation, Process Analysis, Data Audits, FDA Compliance Coordination, Team Leadership, Sales BOM Management, Item Master Audits, Supply Review Input

• Provide configuration management (CM) support performed at the program, project, system, and subsystem levels.
• Attend Change Review Boards (CRB), Change Control Boards (CCB), and Design Reviews.
• Attend and provide technical subject matter expertise to Configuration Control Boards (CCBs) to evaluate proposed changes for system, subsystem, and component level impact and other associated system applicability.
• Generate and maintain formal Configuration Management Plans and related documentation.
• Establish and maintain program and project-level configuration management technical data repositories tracking engineering change proposals (ECPs), Problem Reports (PR), Request for Waivers (RFW), Requests for Deviations/Waivers (RFD, RFW), Specification Change Notices (SCNs), Notice of Revisions (NORs)
• Generate and review configuration item change documentation including Class I and Class II Engineering Change Proposals (ECPs), Requests for Deviations (RFDs), Request for Waivers (RFWs), Specification Change Notices (SCNs), and Notice of Revisions (NORs).
• Organize program, project, and IPT-level documentation into repositories, including web-based repositories, and maintain the repository to facilitate documentation storage and retrieval.
• Convert program documents, weapons data and records including video and microfiche into digital format for digital access, distribution, and archiving using electronic means including CDs and DVDs.
• Generate, maintain, and revise drawings associated with components, sub-assemblies, and systems.
• Participate in the configuration management process by maintaining controlled and versioned documentation by the program or project CM plan.
• Provide process improvement suggestions towards the program or project CM plan.
• Participate in drawing and program reviews to baseline and revise documentation.

Skills: CM Support, Board Attendance, Technical Expertise, CM Plan Generation, Data Repository Management, Change Documentation, Documentation Organization, Digital Conversion, Drawing Maintenance, Process Improvement

• Plan, schedule, assist, with CM processes, meeting agendas and minutes
• Support the development of the modernization products and meet requirements and milestones that are LCS-specific by guidance outlined in the Navy Modernization Program Management and Operations Manual (NMPMOM) and the Joint Fleet Maintenance Manual (JFMM).
• Assist with Configuration Control Boards (CCB) designed for leadership review and approval of the modernization products presented by field activities and stakeholders for LCS Class ship modernization.
• Develop CM-specific presentations, support/conduct briefings on progress, status of changes and program office CM policies
• Coordinate with program participants outside the program office including warfare centers, Participating Acquisition Resource Managers (PARMs), In-Service Engineering Agents (ISEAs) and industry.
• Assist with the oversight of the technical review process and consolidate comments from technical reviews from various ISEAs and stakeholders of the ship change documents.
• Review Proposed Change Washington (PCWs) in the PMS 501 ACCESS database for backfit applicability and adjudicate with engineers and stakeholders for SCD development.
• Draft official Navy correspondence and messages.
• Provide monthly status reports for both variants that summarize work accomplished during each month for the associated NAVSEA contract IAW CDRLs.
• Establishes new master records and maintains existing item master records.
• Build Salesforce CPQ solutions to support business process.
• Configures Salesforce CPQ bundles features, options, option constraints, configuration attributes, product rules and price rules.
• Maintains and tracks the data integrity of the MRP and Salesforce system.

Skills: CM Process Planning, Product Development Support, CCB Assistance, Presentation Development, Coordination, Technical Review Oversight, Change Review, Status Reporting

• Experience creating and managing ITSM tools, capturing metrics and reporting SLAs
• Ability to plan, design, implement, or support ITSM processes and work within the ITIL process framework.
• Strong knowledge/familiarity with industry-leading IT data quality practices.
• Experience performing continual improvement of processes and services, successfully implementing processes leveraging the ITSM framework and developing and delivering process training
• Experience in designing, developing and implementing automated processes for gathering, populating and maintaining CMDB data
• Correlate asset, event, incident, problem, change, and knowledge data with the CMDB.
• Previous experience with knowledge of underlying data structures and tables.
• Experience with ServiceNow & Service Mapping Discovery.
• Demonstrated ability to assess data, relationships and related structures, conduct gap analysis, recommend
• Ability to understand theory /principles and apply it in the environment
• Ability to work as a part of a cross-functional team

Qualifications: BS in Industrial Engineering with 5 years of Experience

• Information Technology system knowledge, with a basic understanding of network technology, applications, and project management.
• Understanding of payment transaction processing and industry business principles.
• Understanding of MasterCard’s payment processing systems, formats, and associated customer host interface testing services and principles.
• Understanding of the 4 party model and the full transaction lifecycle for MasterCard brands
• Good project management skills, ability to manage change in a technical work environment
• Demonstrated, effective communication and presentation skills
• Demonstrated ability to manage and prioritize work
• Proficient with word processing software
• Proficient with Statistical analysis software (SPC), graphics software, order processing software, and database software
• Must be able to access shared databases with government programs and access all areas of the facilities
• Good verbal, and written communication skills, ability to interact well with the customer
• Self Starter with a desire to learn independently

Qualifications: BS in Systems Engineering with 6 years of Experience

• Eligible to obtain and maintain a DoD Secret security clearance
• Have SSBN Missile Technician with TRIDENT II SWS/SWSSS deployed experience
• Knowledge of SWS SOP/Principles of Operation concepts and documentation
• Knowledge of the SWS TFR Program and experience with Microsoft Office applications (i.e. Word, Excel, PowerPoint, Access)
• Excellent verbal and written communication skills
• Knowledge of the SWS SPALT Program
• Experience with evaluating SSP Alterations (SPALTS), UK Alterations (UKALTs), and NAVSEA Alterations (TRIDs) for impacts to TRIDENT II SWS preventive and corrective maintenance paper and electronic maintenance documentation
• Experience with TRIDENT II SWS Launcher/SWSSS preventive and corrective maintenance concepts and paper and electronic maintenance documentation
• Knowledge of the COSAL or OS/AEL and experience with Model Based Engineering
• Formal Configuration Management (CM) training and/or certification (e.g., CMPIC and NDIA)

Qualifications: BS in Engineering Management with 8 years of Experience

• Experience with Product Lifecycle Management (PLM) software applied to aspects of engineering development, manufacturing, quality, or production
• Strong knowledge of principles of document management and understanding of the Change Control Process
• Knowledge of database file management, maintenance, and security
• Strong analytical skills with the ability to prioritize, manage time well, multitask, and troubleshoot
• Ability to work in a highly fast-paced environment with minimal direct supervision
• Works well with all levels of the organization and is customer-service oriented, good oral and written communication
• Experience in CMPro and SAILOR 
• Experience with Microsoft Suite tools, especially Excel Experience with data sheets and other analytical tools
• Ability to manage data and provide consistent reports to stakeholders and customers
• Ability to communicate with customers regarding configuration management recommendations Self-starter
• Self-motivator and familiar with Information Technology Service Management (ITSM) Familiar with REMEDY
• Past and present US NAVY Configuration Management experience

Qualifications: BS in Supply Chain Management with 8 years of Experience

• Have experience working in management or leadership role
• Have solid knowledge of the five functions of CM
• Have an active DoD Secret Security Clearance
• Have experience working on an Enterprise CM team collaborating with individual department CM teams
• Have experience working on Hardware Asset Management, Lifecycle Management (cradle to grave)
• Have experience with participating as a CAB/CCB member
• Have experience with CM tools (Remedy or similar ITSM system), JIRA, Bentley MicroStation
• Be familiar with Model-Based Systems Engineering (MBSE), IBM Doors, Rhapsody
• Have hands-on MDA hands-on CM experience
• Have CM Certifications, (ITIL, CMPIC, etc.)
• Extremely organized and data-driven
• Proficient with Microsoft Office product suite

Qualifications: BA in Technology Management with 7 years of Experience

• Experience in Configuration Management or Systems Engineering
• Expertise in EIA-649C Configuration Management Standards
• Ability to review and apply Industry CM standards and processes. Experience applying standards to drawings, schematics, and software.
• Ability to review Contracts, Customer CM/DM requirements, and develop a CM Plan based on program needs.
• Ability to review Product design changes and to provide input to impact analysis.
• Ability to identify change classifications and apply the necessary CM protocols.
• Facilitate/lead Change Control Board (CCB) activities and ability to summarize the change impact
• Understanding of BOM structure and product trees and ability to interface with internal and external customers
• Experience processing and managing data submittals to government and customer organizations (Data Management).
• Ability to manage multiple tasks in a fast-paced environment
• Excellent organizational, communication, and computer and MS Office skills

Qualifications: BS in Information Systems with 9 years of Experience

• Previous experience must include aircraft systems configuration management.
• Demonstrated program experience in the military aircraft configuration management process must include configuration identification, control, audit, and status, DOD configuration management policies, procedures, review cycles, instructions and standards
• Engineering change proposal evaluations.
• Demonstrated CM experience with development, production, ancillary equipment, ground support equipment, test & evaluation, and fleet operations of a DoD acquisition aircraft program.
• Demonstrated experience in database management to include data entry, tracking, and monitoring of various program documents.
• Demonstrated experience in providing guidance and assistance in configuration management, and change control and ensuring that all Class I (Major) changes and variances are properly processed and dispositioned through those boards.
• Demonstrated experience in collecting and maintaining process metrics and reporting techniques to ensure compliance with DOD-level Data Management Program policies and procedures.
• Software configuration management experience.
• Experience managing classified materials and experience using Maximo.
• Possess excellent organizational and communication skills to handle multiple priorities.
• Able to work in a fast-paced environment and able to meet daily deadlines.
• Must possess the following PC skills: Microsoft Word, Excel, Outlook, PowerPoint & Access

Qualifications: BS in Technical Management with 6 years of Experience

• Experience using PEMS or other centralized shared digital
• General office experience in a related field
• Experience will be acceptable instead of a degree
• Experience working with GitLab, Scrum Master, and Agile Methodology Experience
• Experience with configuration management documentation
• Experience with specification, standards, and instructions development
• Experience with Combat/weapon system configuration management processes and functions
• Experience with Documentation version control and release, as well as Software metrics generation and reporting 
• Ability to work in a team environment with minimal supervision
• Proficiency with SQL and an understanding of relational database system
• Experience maintaining the baseline for cloud-based systems 
• Proven ability to work closely with the business community as well as technical resources in a tactful manner

Qualifications: BS in Quality Assurance with 4 years of Experience

• Experience supporting Navy programs such as LCS SUW Mission Package Application Software (MPAS), SLBM Fire Control (FC) Systems, Tomahawk and/or USW systems.
• Experience in supporting and maintaining enterprise applications for a global software company
• Experience working with configuration management tools
• Experience with automation tools ( e.g Octopus Deploy)
• Strong automation skills and hands-on scripting experiences with Powershell, T-SQL
• Microsoft Azure certifications and experience with cloud-hosted platforms (SaaS Model)
• Strong communication skills, both verbal and written
• Experience in defining and improving software processes
• Agile Certifications (CSM etc.,)
• Experience working in DevSecOps practiced environment
• Experience using ServiceNow, and Agile Life Cycle Management tools knowledge and experience.

Qualifications: BS in Data Management with 5 years of Experience

• Experience in IT Configuration Management, metrics and reporting, ITSM process management, or other relevant experience required
• Have IT requirements management, configuration management, change management, or Systems Engineering experience
• Experience in Infrastructure configuration management, using standard and Agile methodology practices
• Experience using and working with CMDB, IT HW/SW License Management, Asset Management, and Ticketing (ServiceNow, JIRA, Remedy)
• Experience maintaining baseline and Configuration Management Database (CMDB) using platforms such as ServiceNow or Remedy required
• Advanced experience using configuration management database (CMDB) to onboard new hardware/software technologies accurately and confirm that items are correctly documented.
• Hands-on experience with Linux, Windows, and some scripting but not to a developer level.
• Experience on maintaining the baseline for efforts using Agile and DevOps methodologies
• Knowledge and experience with working in an ITIL v3 or v4 framework to deliver enterprise services.
• Thorough knowledge of the relationships between Change Management, Configuration Management and Release Management, and a desire to improve that understanding in others
• Demonstrated leadership experience implementing and improving IT processes

Qualifications: BS in Engineering Management with 6 years of Experience