CONFERENCE AND BANQUETING MANAGER RESUME EXAMPLE
Published: August 12, 2024 - The Conference and Banqueting Manager oversees all event logistics, collaborates with sales teams and clients to meet specific requirements, and ensures optimal staff performance across catering and service operations. This role is pivotal in maintaining service excellence, adhering to strict standards and policies, and handling all aspects of event supervision and customer interactions. Additionally, the manager ensures rigorous training and development within the team, promoting continuous improvement and compliance with safety and regulatory standards.
Tips for Conference and Banqueting Manager Skills and Responsibilities on a Resume
1. Conference and Banqueting Manager, Lakeside Events, Burlington, VT
Job Summary:
- Lead from the front, plan organise to ensure fluent and quality standards of service of the hotels amenities throughout their stay
- Be aware of business levels in advance, plan and ensure department is prepared.
- Ensuring delivery of exceptional guest service
- Manage and resolve customer complaints if they occur
- Standard driven and the ability to manage all costs & controlls without compromising standards and service delivery.
- Ensure awareness and compliance with all Health & Safety work practices.
- Ensure support that the team always implement and display hotels core values.
- Manage all interactions with other departments / teams that assist in the operations of Conference & Banqueting.
- Monitor and maintain all equipment.
- Ability to lead, multi-task, and make sound decisions in fast-paced environment.
Skills on Resume:
- Service Leadership (Soft Skills)
- Operational Planning (Hard Skills)
- Guest Service Excellence (Soft Skills)
- Complaint Resolution (Soft Skills)
- Cost Management (Hard Skills)
- Safety Compliance (Hard Skills)
- Team Support (Soft Skills)
- Cross-Departmental Coordination (Soft Skills)
2. Conference and Banqueting Manager, Riverside Conferencing, Charleston, WV
Job Summary:
- Assisting guests throughout their stay warmly and professionally, anticipating their needs and responding to any queries
- Compiling weekly duty rotas for the department which accurately meet business staffing needs, while maximizing profits
- Setting a positive example for guest interaction and assisting the team in developing guest relationships to improve satisfaction, retain business and increase growth
- Communicating and working closely and collaboratively with the kitchen to ensure an excellent standard of service
- Highlighting dietary requirements and liaising with the Head Chefs to ensure guest safety
- Actively seeking guest feedback, and reviewing this regularly to ensure continuous improvements
- Responding to and handling guest problems and complaints
- Empowering the team to provide excellent service
- Leading shifts and actively participating in the servicing of events
- Setting goals and delegating tasks to improve departmental performance
Skills on Resume:
- Guest Relations (Soft Skills)
- Rota Planning (Hard Skills)
- Guest Engagement (Soft Skills)
- Service Coordination (Soft Skills)
- Dietary Compliance (Hard Skills)
- Feedback Analysis (Hard Skills)
- Complaint Handling (Soft Skills)
- Team Empowerment (Soft Skills)
3. Conference and Banqueting Manager, Summit Event Center, Cheyenne, WY
Job Summary:
- Managing all events and liaising with the sales team and clients to determine event requirements, coordinating logistics and equipment, and managing all catering and event staff.
- Supervising the operations of events and attending to all queries.
- Support the Front of House team to deliver exceptional customer service.
- Conducting monthly department meetings with the team
- Adhering to and enforcing all standards, policies, and procedures
- Managing department inventory levels and projects needs for the department, (e.g. cutlery, crockery, linen, etc)
- Ensuring ongoing training and development of the team to ensure continuous improvement in the departmental performance
- Complying with all H&S, food safety and security regulations
- Applying regulations governing the sale of alcoholic beverages
Skills on Resume:
- Event Management (Hard Skills)
- Operations Supervision (Soft Skills)
- Customer Service (Soft Skills)
- Team Meetings (Soft Skills)
- Policy Enforcement (Hard Skills)
- Inventory Management (Hard Skills)
- Team Training (Soft Skills)
- Regulatory Compliance (Hard Skills)
4. Conference and Banqueting Manager, Horizon Banquets, Fargo, ND
Job Summary:
- Work closely with the front office, sales team, and the kitchen to ensure open channels of communication on a daily basis
- Ensure the agreed standard of presentation and service are maintained
- Ensure the smooth running of all events from the start to ensure customer satisfaction
- Establish and promote excellent relations with guests ensuring their expectations are always met
- Lead the team by example.
- Allocate stations and duties, organize the daily work assignments for all-conference and banqueting personnel
- Continually monitor any changes to the function sheet attend the weekly operations meeting.
- Manage the conference & banqueting team with regard to all aspects of the events
- In cooperation with the conference and banqueting management, provide corrective coaching when necessary and identify training needs in the department and implement training
Skills on Resume:
- Communication Coordination (Soft Skills)
- Service Standards (Hard Skills)
- Event Management (Hard Skills)
- Guest Relations (Soft Skills)
- Leadership Example (Soft Skills)
- Duty Allocation (Hard Skills)
- Function Monitoring (Hard Skills)
- Team Management (Soft Skills)